Troubleshooting - Samsung SNB-9000 User Manual

TROUBLESHOOTING

PROBLEM
I can't access the camera from a
web browser.
Viewer got disconnected during
monitoring.
I cannot connect to the system
using a tab browser of Internet
Explorer 7.0.
The camera connected to the
network is not detected in the IP
installer program.
Images overlap.
No image appears.
<MD / VA> of <Event> is set to
<Enable>, but no notification
e-mail reaches me even when an
analysis event had occurred.
Check to make sure that the camera's Network settings are appropriate.
Check to make sure that all network cables have been connected
properly.
If connected using DHCP, verify that the camera is able to acquire
dynamic IP addresses without any problem.
If the camera is connected to a Broadband Router, verify that port
forwarding is properly configured.
Connected Viewers become disconnected upon any change to camera or
network configurations.
Check all network connections.
If the camera is connected over an PPPoE network, it' s possible for
Viewer to disconnect under poor network conditions.
An error may be generated when connecting with a new window or
tab since the cookie data are shared. Do not use a new window or tab,
select "File  New session".
Turn off the firewall settings on your PC and then search the camera
again.
Check whether two or more cameras are set to a single multicast address
instead of different addresses. If a single address is used for multiple
cameras, the images may overlap.
If the transmission method is set to multicast, check whether there is a
router that supports multicast in the LAN the camera is connected to.
Verify the settings in the following sequence:
A. Check <Data & Time> settings.
B. The <MD / VA> should be set to <Enable>.
C. Check if the <E-mail> option of <Event setup> menu is checked to
use.
SOLUTION
English _125