Rinnai RH180 Installation Fundamentals page 2

Rinnai Service and Support
CRC – Consumer Response Center – general calls, consumer questions, etc.
Available from 8 a.m. to 8 p.m. EST, Monday – Friday.
Parts Department – parts orders.
Available from 8 a.m. to 8 p.m. EST, Monday – Friday.
Warranty Department – warranty claim issues.
Available from 8 a.m. to 5 p.m. EST, Monday- Friday.
Technical Support Department – technical issues related to the function and repair of all
Rinnai products.
Available in the office from 8 a.m. to 8 p.m. EST, Monday – Friday AND 24/7/365 on call support for
technicians who are at the service location
Engineering / Applications Department – calls related to product use and applications
including sizing.
Available from 8 a.m. to 5 p.m. EST, Monday - Friday.
Rinnai America also provides the following websites for support:
• www.rinnai.us
–for installation manuals, product specifications and supporting documents. More technical information
is available in the "For Professionals" section of the site under "Partner Portal". Registration is required for access to
this portion of the website.
• www.trainingevents.rinnai.us
Service and installation manuals and other technical documents are available under the "Resources" section of the site.
– for registration in Rinnai product training classes and videos (live and online classes).
(800-621-9419
Technicians only, call 1-888-RINNAIS ( 888-746-6247)
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