Troubleshooting - VTech GZ5838 User Manual

Troubleshooting

If you have difficulty operating your telephone, please try the suggestions below. For Customer Service, visit our website
at www . v techphones .com, or call  (800) 595-95; in Canada, call  (800) 267-7377 .
Problem Suggestion
My telephone does not • Make sure the battery is installed and charged correctly (page 5) . For optimum daily
work at all .
• Make sure the power adapter is securely plugged into an outlet not controlled by a wall
• Make sure the telephone line cord is plugged firmly into the telephone base and the modular
• Unplug the unit's electrical power . Wait for approximately 5 seconds, then plug it back in .
• Charge the battery in the cordless handset for at least 6 hours .
• Remove and re-insert the battery . If that still does not work, it may be necessary to purchase
• Disconnect the telephone base from the modular jack and plug in a working telephone . If this
There is no dial tone . • First, try all the suggestions above .
• Move the cordless handset closer to the telephone base . It might be out of range .
• The telephone line cord might be malfunctioning . Try installing a new telephone line cord .
• Disconnect the telephone base from the telephone jack and connect a different telephone . If
performance, return the cordless handset to the telephone base after use .
switch .
wall jack .
Allow up to one minute for the cordless handset and telephone base to synchronize .
a new battery .
telephone does not work, the problem is probably in the wiring or the local service . Call the
local telephone company .
there is no dial tone on the other telephone either, the problem is in your wiring or local service .
Contact your local telephone company .
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