VTech GZ5838 User Manual page 33

Troubleshooting
Problem
The telephone does not
ring when there is an
incoming call .
Suggestion
• Make sure the ringer is on (page ) . Make sure the ringer is on (page ) .
• Make sure the telephone line cord and power adapter are plugged in properly (see page 6) . Make sure the telephone line cord and power adapter are plugged in properly (see page 6) .
• The cordless handset may be too far from the telephone base . Move it closer to the telephone The cordless handset may be too far from the telephone base . Move it closer to the telephone
base .
• There may be too many extension telephones on the telephone line to allow all of them to ring There may be too many extension telephones on the telephone line to allow all of them to ring
simultaneously . Try unplugging some of them .
• If the other telephones in your home are having the same problem, the problem is in the wiring If the other telephones in your home are having the same problem, the problem is in the wiring
or local service . Contact the local telephone company (charges may apply) .
• Other electronic products can cause interference to your cordless telephone . Try installing your Other electronic products can cause interference to your cordless telephone . Try installing your
telephone as far away as possible from the following electronic devices: wireless routers, radios,
radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors,
televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones .
• Test a working telephone at the telephone jack . If another telephone has the same problem, Test a working telephone at the telephone jack . If another telephone has the same problem,
the problem is in the telephone jack . Contact your local telephone company (charges may
apply) .
• The telephone line cord might be malfunctioning . Try installing a new telephone line cord . The telephone line cord might be malfunctioning . Try installing a new telephone line cord .
• Re-install the battery and place the cordless handset in the telephone base . Re-install the battery and place the cordless handset in the telephone base .
• Wait for the cordless handset to synchronize with the telephone base . Allow up to one minute Wait for the cordless handset to synchronize with the telephone base . Allow up to one minute
for this to take place .
www.vtechphones.com 33