Canon MX920 Series Online Manual page 26

A URL of the member registration page is sent to the e-mail address of the newly registered member.
3. Registered member accesses to the URL that is included in the e-mail, and
complete the registration
You can use this service from registered e-mail address.
Note
You can register up to 500 members.
Print from E-mail Troubleshooting
The Document Does Not Print
If You Cannot Register to the Service or Delete the Service
If you cannot print after the printer is repaired
The Document Does Not Print
If the document does not print, check the following:
• Check that the printer power is on.
If the printer power is on, turn it off and then back on again, and check whether the issue is resolved.
• Check that the printer is connected to the network.
• Check that the printer is connected to a LAN and the LAN has an Internet connection.
• Look at the printer operation panel and check that no error message is displayed.
If the problem persists, use the printer driver on your computer to execute printing and check whether
the document can be printed normally on the printer.
If the document cannot be printed, refer to the on-screen manual (operating instructions) that comes
with the printer.
• Check that the file attached to the e-mail is a Adobe PDF file or an JPEG file.
• Select Web service → Web service setup → Cloud settings → Print from E-mail setup →
Check address for printing, from the printer operation panel, and check that the send destination e-
mail address is correct.
• Check that the user's e-mail address for using this service is registered.
If you want to check the error details, the printer owner have to access the login URL （https://pr.mp.c-
ij.com/po）.
• In the Print Status screen, click Go to Print History Screen and check the history of jobs that were
sent. You can check the error details.
If you want to check the error details, the printer owner have to access the login URL （https://pr.mp.c-
ij.com/po）.
Note
For a wireless LAN connection, after the printer is turned on, it may take a few minutes before
communication becomes possible. Confirm that your printer is connected to the wireless LAN, and
then try printing.
If You Cannot Register to the Service or Delete the Service
If You Cannot Register to the Service
• If the printer operation panel display the message "Failed to register with "Print from E-mail".", the
registration to Print from E-mail may not have been completed in time. Select OK to release the error,
and start over again from the beginning.
• Check that the firmware version of the printer has been updated.