Page 1 MX920 series Online Manual Troubleshooting English...
Page 2: Troubleshooting
Troubleshooting The Machine Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Problems Sending Faxes Problems Receiving Faxes Cannot Print on the Disc Label Search Each Function Problems with Network Communication Problems with Printing...
Page 3: Problems With Network Communication
Problems with Network Communication Problems with the Machine While Using with Network Cannot Detect a Machine on a Network Other Problems with Network...
Page 4: Problems With Printing
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device...
Page 5: Problems With Printing Quality
Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected...
Page 6: Problems With Scanning
Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems...
Page 7: Problems With Faxing
Problems with Faxing Problems Sending Faxes Problems Receiving Faxes Cannot Send a Fax Clearly Telephone Problems...
Page 8: Problems With The Machine
Problems with the Machine The Machine Cannot Be Powered On Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine with USB Connection LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Print Head Holder Does Not Move to the Position for Replacing Printer Status Monitor Is Not Displayed If the Output Tray Extension Comes Off...
Page 9: Problems With Installation/Downloading
Problems with Installation/Downloading Cannot Install the MP Drivers Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not Appear How to Update MP Drivers in Network Environment Uninstalling IJ Network Tool...
Page 10: About Errors/Messages Displayed
About Errors/Messages Displayed If an Error Occurs A Message for Faxing Is Displayed on the LCD A Message Is Displayed Error Message Appears on a PictBridge Compliant Device...
Page 11: The Machine Cannot Be Powered On
The Machine Cannot Be Powered On • Check 1: Press the ON button. • Check 2: Make sure that the power plug is securely plugged into the power cord connector of the machine, then turn it back on. • Check 3: Unplug the machine from the power supply, then plug the machine back in and turn the machine back on after leaving it for at least 3 minutes.
Page 12: Printing Does Not Start
Printing Does Not Start • Check 1: Make sure that the power plug is securely plugged in, then turn the machine on. While any lamp on the operation panel is flashing, the machine is initializing. Wait until the lamp stops flashing and remains lit.
Page 13 Properties. Click the Ports tab to confirm the port settings. Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX Printer" appearing in the Printer column is selected for Print to the following port(s).
Page 14: Paper Does Not Feed Properly/"No Paper" Error Occurs
Paper Does Not Feed Properly/"No Paper" Error Occurs • Check 1: Make sure that paper is loaded. Loading Paper • Check 2: Make sure of the following when you load paper. • When loading two or more sheets of paper, flip through the paper before loading. •...
Page 15 • Check 7: Clean the paper feed roller. Cleaning the Paper Feed Roller Note Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary. • Check 8: If two or more sheets of paper feed from the cassette at once, clean the inside of the cassette.
Page 16: Print Results Not Satisfactory
Print Results Not Satisfactory If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm the paper and print quality settings first. • Check 1: Do the page size and media type settings match the size and type of the loaded paper? When these settings are incorrect, you cannot obtain a proper print result.
Page 17 Paper Is Smudged/Printed Surface Is Scratched Back of the Paper Is Smudged Vertical Lines Are Printed on the Sides of the Printout Colors Are Uneven or Streaked...
Page 18: Ink Is Not Ejected
Ink Is Not Ejected • Check 1: Has the ink run out? Check the Support Code on the LCD and take the appropriate action to resolve the error. Support Code List • Check 2: Is the orange tape or protective film remaining? Make sure that all of the protective film is peeled off and the Y-shape air hole is exposed, as illustrated in (A).
Page 19: Paper Jams
Paper Jams When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. • When a Support Code and a message are displayed on the computer screen: • When a Support Code and a message are displayed on the LCD: For details on how to remove the jammed paper, refer to Support Code List (When Paper Is Jammed).
Page 20: If An Error Occurs
If an Error Occurs When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. When an error occurs, a Support Code (error number) is displayed on the computer screen or the LCD. •...
Page 21: Problems Sending Faxes
Problems Sending Faxes Cannot Send a Fax Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the Numeric Buttons Errors Often Occur When You Send a Fax Cannot Send a Fax • Check 1: Is the power turned on? •...
Page 22: Errors Often Occur When You Send A Fax
Check the recipient's fax/telephone number, correct the fax/telephone number registered to the speed dial code, then send the document again. Changing Registered Information Note You can check the information for speed dialing by printing CODED SPEED DIAL TELEPHONE NO. LIST. Summary of Reports and Lists •...
Page 23: Problems Receiving Faxes
Problems Receiving Faxes Cannot Receive a Fax, Cannot Print a Fax Machine Does Not Switch Automatically between Voice and Fax Calls Quality of Received Fax is Poor Cannot Receive a Color Fax Errors Often Occur When You Receive a Fax Cannot Receive a Fax, Cannot Print a Fax •...
Page 24: Machine Does Not Switch Automatically Between Voice And Fax Calls
• Check 7: Is the amount of remaining ink sufficient to print a fax? If the amount of remaining ink is insufficient to print, received faxes will be stored in the machine's memory without being printed (Memory Reception). Replace the ink tank, then print the faxes in the machine's memory.
Page 25: Cannot Receive A Color Fax
• Check 3: Is the sender's original document or scanning area of the sender's fax machine dirty? The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and ask the sender to check whether the scanning area of the fax machine is dirty. •...
Page 26: Cannot Print On The Disc Label
For details on how to place the disc tray, refer to Placing a Printable Disc. • Check 2: Unrecognizable printable disc may be placed. Canon recommends that you use printable discs specially processed to be printed on by an inkjet printer.
Page 27 Problems with Network Communication Problems with the Machine While Using with Network Cannot Detect a Machine on a Network Other Problems with Network...
Page 28: Problems With The Machine While Using With Network
Problems with the Machine While Using with Network The Machine Stopped Working Suddenly Ink Remaining Level Is Not Displayed on Printer Status Monitor of the Machine Printing Speed Is Slow Cannot Use the Machine on Replacing an Access Point or Changing Its settings...
Page 29: The Machine Stopped Working Suddenly
• Check 10: Make sure that the firewall of the security software is disabled. If the firewall function of your security software is turned on, a message may appear warning that Canon software is attempting to access the network. If the warning message appears, set the security software to always allow access.
Page 30 If using any programs that switch the network environment, check their settings. Some programs will enable a firewall by default. • Check 11: When using a router, connect the printer and computer to the LAN side (same network segment). If the problem is not resolved, insert the CD-ROM in the DVD/CD-ROM drive on your computer to start setting up again, or access our web site through the Internet and download the latest MiniMasterSetup for your model.
Page 31: Ink Remaining Level Is Not Displayed On Printer Status Monitor Of The Machine
Ink Remaining Level Is Not Displayed on Printer Status Monitor of the Machine Use the printer driver with bidirectional communication. Select Enable bidirectional support in the Ports sheet of the properties dialog box of the printer driver. How to Open the Printer Driver Setup Window...
Page 32: Printing Speed Is Slow
Printing Speed Is Slow • Check 1: The machine may be printing out or scanning a large job issued from another computer. • Check 2: When using wireless LAN, make sure that the radio status is good and adjust the installation positions while monitoring the radio status with IJ Network Tool.
Page 33: Cannot Use The Machine On Replacing An Access Point Or Changing Its Settings
Cannot Use the Machine on Replacing an Access Point or Changing Its settings When you replace an access point, perform network setup of the machine again. To perform network setup again, access our web site through the Internet and download the latest MiniMasterSetup for your model.
Page 34: Cannot Detect A Machine On A Network
Cannot Detect a Machine on a Network Cannot Detect the Machine When Setting up Network Communication The Machine Cannot Be Detected in the Wireless LAN The Machine Cannot Be Detected in the Wired LAN...
Page 35: Cannot Detect The Machine When Setting Up Network Communication
Cannot Detect the Machine When Setting up Network Communication If the machine could not be detected on the network when setting up the network communication, confirm the network settings before redetecting the machine. Cannot Detect the Machine with the Wireless LAN: Check 1 Cannot Detect the Machine with the Wired LAN: Check 1 Note You can set up the network communication via USB.
Page 36 Cannot Detect the Machine with the Wireless LAN: Check 1 Are the machine and network device (router, access point, etc.) turned on? Make sure that the machine is turned on. Confirming that the Power Is On Make sure that the network device (router, access point, etc.) is turned on. If the machine or the network device is turned off: Turn on the machine or the network device.
Page 37 Cannot Detect the Machine with the Wireless LAN: Check 2 Are the computer and network device (router, access point, etc.) configured and can the computer connect to the network? Make sure that you can view any web pages on your computer. If you cannot view any web pages: Click Cancel on the Check Printer Settings screen to cancel to set up the network communication.
Page 38 Cannot Detect the Machine with the Wireless LAN: Check 3 Is the wireless LAN setting of the machine enabled? Make sure that the Wi-Fi lamp of the machine is lit blue. If the Wi-Fi lamp is off: The wireless LAN setting of the machine is not activated. Activate the wireless LAN setting of the machine. After activating the wireless LAN setting, click Back to Top on the Check Printer Settings screen to try to set up the network communication from the beginning.
Page 39 Cannot Detect the Machine with the Wireless LAN: Check 4 Is the machine connected to the access point? By using the operation panel of the machine, make sure that the machine is connected to the access point. Press the MENU button, then select Setup > Device settings > LAN settings > Confirm LAN settings > WLAN setting list.
Page 40 • When the message does not appear on your computer: Cancel to set up, then set the security software to allow Canon software* to access the network. * Set the security software to allow the file Setup.exe or Setup64.exe on win folder in DrvSetup folder of Driver folder on the Setup CD-ROM to access the network.
Page 41 Cannot Detect the Machine with the Wireless LAN: Check 6 Check the settings of the access point. Check the settings of the access point for the network connection such as IP address filtering, MAC address filtering, or DHCP function. For details on how to check the settings of the access point, refer to the instruction manual supplied with the access point or contact its manufacturer.
Page 42 Cannot Detect the Machine with the Wired LAN: Check 1 Is the LAN cable connected, and are the machine and the router turned on? Make sure that the LAN cable is connected. Make sure that the machine is turned on. Confirming that the Power Is On Make sure that the router is turned on.
Page 43 Cannot Detect the Machine with the Wired LAN: Check 2 Are the computer and the router configured and can the computer connect to the network? Make sure that you can view any web pages on your computer. If you cannot view any web pages: Click Cancel on the Check Printer Settings screen to cancel to set up the network communication.
Page 44 Cannot Detect the Machine with the Wired LAN: Check 3 Is the wired LAN setting of the machine enabled? By using the operation panel of the machine, confirm the wired LAN setting of the machine. Press the MENU button, then select Setup > Device settings > LAN settings > Change wireless/wired. Make sure that Wired LAN active is selected on the LCD.
Page 45 Cannot Detect the Machine with the Wired LAN: Check 4 Is the machine connected to the router? By using the operation panel of the machine, make sure that the machine is connected to the router. Press the MENU button, then select Setup > Device settings > LAN settings > Confirm LAN settings > LAN setting list.
Page 46 • When the message does not appear on your computer: Cancel to set up, then set the security software to allow Canon software* to access the network. * Set the security software to allow the file Setup.exe or Setup64.exe on win folder in DrvSetup folder of Driver folder on the Setup CD-ROM to access the network.
Page 47 Cannot Detect the Machine with the Wired LAN: Check 6 Check the settings of the router. Check the settings of the router for the network connection such as IP address filtering, MAC address filtering, or DHCP function. For details on how to check the settings of the router, refer to the instruction manual supplied with the router or contact its manufacturer.
Page 48: The Machine Cannot Be Detected In The Wireless Lan
• Check 5: When using IJ Network Tool, click Update to search for the printer again. Canon IJ Network Tool Screen • Check 6: When searching for a printer over a network, make sure that the machine is associated with the port.
Page 49 If the firewall function of your security software is turned on, a message may appear warning that Canon software is attempting to access the network. If the warning message appears, set the security software to always allow access. If using any programs that switch the network environment, check their settings. Some programs will enable a firewall by default.
Page 50: The Machine Cannot Be Detected In The Wired Lan
The Machine Cannot Be Detected in the Wired LAN • Check 1: Make sure that the machine is turned on. • Check 2: Is Change wireless/wired in LAN settings under Device settings set to Disable LAN? LAN settings • Check 3: Make sure that the LAN cable is connected properly. Make sure that the machine is connected to the router with the LAN cable.
Page 51: Other Problems With Network
Other Problems with Network Forgot an Access Point Name, SSID, or a Network Key The Message Is Displayed on the Computer Screen During Setup The Admin Password Set to the Machine Was Forgotten Checking Information about the Network Packets Are Sent Steadily How to Restore the Machine's Network Settings to Factory Default...
Page 52: Forgot An Access Point Name, Ssid, Or A Network Key
Forgot an Access Point Name, SSID, or a Network Key Cannot Connect with an Access Point to Which a WEP/WPA/WPA2 Key Is Set (You Forgot the WEP/WPA/WPA2 Key) How to Set a WEP/WPA/WPA2 Key Cannot Connect with an Access Point to Which a WEP/WPA/WPA2 Key Is Set (You Forgot the WEP/WPA/WPA2 Key) For information on how to set up the access point, refer to the instruction manual provided with the access point or contact its manufacturer.
Page 53: The Message Is Displayed On The Computer Screen During Setup
The Message Is Displayed on the Computer Screen During Setup The Enter Password Screen Is Displayed During Setup The Screen for Setting the Encryption Is Displayed After Selecting the Access Point in the Search Screen "You are connecting the machine to the non encrypted wireless network" Is Displayed The Enter Password Screen Is Displayed During Setup The following screen is displayed if an administrator password is set to the machine which has already been set up.
Page 54: The Admin Password Set To The Machine Was Forgotten
The Admin Password Set to the Machine Was Forgotten Initialize the LAN settings. How to Restore the Machine's Network Settings to Factory Default After initializing the LAN settings, setup with the Setup CD-ROM.
Page 55: Checking Information About The Network
To display the network setting information using IJ Network Tool, select Network Information on the View menu. Canon IJ Network Tool Screen Checking the IP Address or the MAC Address of the Computer To check the IP address or MAC address assigned to the computer, follow the procedure below.
Page 56: Packets Are Sent Steadily
When using the computer in a network environment other than the one used to set up the machine, disable IJ Network Scanner Selector EX. To disable IJ Network Scanner Selector EX, right-click the icon on the task tray, then select Disable Canon IJ Network Scanner Selector EX.
Page 57: How To Restore The Machine's Network Settings To Factory Default
How to Restore the Machine's Network Settings to Factory Default Important Note that initialization erases all network settings on the machine, and printing, scanning, or faxing operation from a computer over network may become impossible. To use the machine over network, setup with the Setup CD-ROM.
Page 58 Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device...
Page 59: Printing Does Not Start
Printing Does Not Start • Check 1: Make sure that the power plug is securely plugged in, then turn the machine on. While any lamp on the operation panel is flashing, the machine is initializing. Wait until the lamp stops flashing and remains lit.
Page 60 Properties. Click the Ports tab to confirm the port settings. Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX Printer" appearing in the Printer column is selected for Print to the following port(s).
Page 61 Paper Jams When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. • When a Support Code and a message are displayed on the computer screen: • When a Support Code and a message are displayed on the LCD: For details on how to remove the jammed paper, refer to Support Code List (When Paper Is Jammed).
Page 62 Paper Does Not Feed Properly/"No Paper" Error Occurs • Check 1: Make sure that paper is loaded. Loading Paper • Check 2: Make sure of the following when you load paper. • When loading two or more sheets of paper, flip through the paper before loading. •...
Page 63 • Check 7: Clean the paper feed roller. Cleaning the Paper Feed Roller Note Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary. • Check 8: If two or more sheets of paper feed from the cassette at once, clean the inside of the cassette.
Page 64 For details on how to place the disc tray, refer to Placing a Printable Disc. • Check 2: Unrecognizable printable disc may be placed. Canon recommends that you use printable discs specially processed to be printed on by an inkjet printer.
Page 65: Cannot Print Properly With Automatic Duplex Printing
Cannot Print Properly with Automatic Duplex Printing • Check 1: Is the setting for automatic duplex printing selected? Make sure that the Duplex Printing and Automatic check boxes are selected on the Page Setup sheet in the printer driver setup window. Duplex Printing •...
Page 66: Copying/Printing Stops Before It Is Completed
Copying/Printing Stops Before It Is Completed • Check 1: Is the inner cover (the cover of the disc tray) opened while printing on paper? Close the inner cover, then press the OK button on the machine. • Check 2: Is the paper loaded? Make sure that paper is loaded.
Page 67: Cannot Print Properly From A Wireless Communication Device
Cannot Print Properly from a Wireless Communication Device • Check: Is printing possible through Bluetooth communication? Confirm that your mobile phone and the machine are connected via Bluetooth communication, then start printing again. Printing from Mobile Phone via Bluetooth Communication...
Page 68 Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected...
Page 69 Print Results Not Satisfactory If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm the paper and print quality settings first. • Check 1: Do the page size and media type settings match the size and type of the loaded paper? When these settings are incorrect, you cannot obtain a proper print result.
Page 70 Paper Is Smudged/Printed Surface Is Scratched Back of the Paper Is Smudged Vertical Lines Are Printed on the Sides of the Printout Colors Are Uneven or Streaked...
Page 71: Cannot Print To End Of Job
Cannot Print to End of Job • Check 1: Select the setting not to compress the printing data. If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved. Click Print Options on the Page Setup sheet on the printer driver.
Page 72 Part of the Page Is Not Printed • Check: When performing automatic duplex printing, the reason below is possible. When performing automatic duplex printing, the printable area at the top of the page will be 0.08 inches / 2 mm narrower than the usual. For this reason, the bottom of the page may not be printed.
Page 73: No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks
No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks No Printing Results Printing Is Blurred Colors Are Wrong...
Page 74: White Streaks
White Streaks • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Check the status of ink tanks. Replace the ink tank if the ink has run out. Replacing an Ink Tank •...
Page 75 • Check 5: When using paper with one printable surface, make sure that the paper is loaded with the printable side facing down. Load paper with the printable side facing down. Refer to the instruction manual supplied with the paper for detailed information on the printable side. •...
Page 76: Lines Are Misaligned
Lines Are Misaligned • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Perform Print Head Alignment. If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position.
Page 77: Line Does Not Print Or Prints Partially
Line Does Not Print or Prints Partially • Check 1: Is the Page Layout Printing performed or the Binding margin function used? When the Page Layout Printing or Binding margin function is being used, thin lines may not be printed. Try thickening the lines in the document.
Page 78: Image Does Not Print Or Prints Partially
Image Does Not Print or Prints Partially • Check 1: Select the setting not to compress the printing data. If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved. Click Print Options on the Page Setup sheet on the printer driver.
Page 79: Printed Paper Curls Or Has Ink Blots
• Check 3: Is Photo Paper used for printing photographs? When printing data with high color saturation such as photographs or images in deep color, we recommend using Photo Paper Plus Glossy II or other Canon speciality paper. Media Types You Can Use...
Page 80: Paper Is Smudged/Printed Surface Is Scratched
Paper Is Smudged/Printed Surface Is Scratched Paper Is Smudged The Edges of Paper Are Smudged Printed Surface Is Smudged Printed Surface Is Scratched • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Is the appropriate type of paper used? Check the followings: •...
Page 81 1. Roll up the paper in the opposite direction to the paper curl as shown below. 2. Check that the paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note Depending on the media type, the paper may be smudged or may not be fed properly even if it is not curled inward.
Page 82 Drag the Intensity slide bar on the Color Adjustment sheet to adjust the intensity. • When copying Setting Items • Check 6: Is printing performed beyond the recommended printing area? If you are printing beyond the recommended printing area of your printing paper, the lower edge of the paper may become stained with ink.
Page 83 Click the Maintenance tab and then Custom Settings. Drag the Ink Drying Wait Time slide bar to set the wait time, and then click OK. Confirm the message and click OK.
Page 84: Back Of The Paper Is Smudged
Back of the Paper Is Smudged • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Is the paper feed roller dirty? Clean the paper feed roller. Cleaning the Paper Feed Roller Note Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.
Page 85: Vertical Lines Are Printed On The Sides Of The Printout
Vertical Lines Are Printed on the Sides of the Printout • Check: Is the size of the loaded paper correct? The vertical lines may be printed in the margin if the size of the loaded paper is larger than that you have specified.
Page 86: Colors Are Uneven Or Streaked
Colors Are Uneven or Streaked Colors Are Uneven Colors Are Streaked • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning. Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.
Page 87 • Check 3: Perform Print Head Alignment. Aligning the Print Head Note If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment manually referring to Aligning the Print Head Manually.
Page 88 Ink Is Not Ejected • Check 1: Has the ink run out? Check the Support Code on the LCD and take the appropriate action to resolve the error. Support Code List • Check 2: Is the orange tape or protective film remaining? Make sure that all of the protective film is peeled off and the Y-shape air hole is exposed, as illustrated in (A).
Page 89: Problems With Scanning
Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems...
Page 90 Problems with Scanning Scanner Does Not Work ScanGear (Scanner Driver) Does Not Start Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear Cannot Scan Multiple Items at One Time Cannot Scan Properly with Auto Scan Slow Scanning Speed "There is not enough memory."...
Page 91: Scanner Does Not Work
Scanner Does Not Work Check 1: Make sure that your scanner or printer is turned on. Check 2: Connect the USB cable to a different USB port on the computer. Check 3: If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer.
Page 92: Scangear (Scanner Driver) Does Not Start
ScanGear (Scanner Driver) Does Not Start Check 1: Make sure that MP Drivers is installed. If not installed, install MP Drivers using the Setup CD-ROM. Check 2: Select your scanner or printer on the application's menu. Important If your scanner or printer name is displayed multiple times, select the one that does not include WIA. Note The operation may differ depending on the application.
Page 93: Error Message Appears And The Scangear (Scanner Driver) Screen Does Not Appear
Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear Check 1: Make sure that your scanner or printer is turned on. Check 2: Turn off your scanner or printer, then reconnect the USB cable and replug the power cord. Check 3: Connect the USB cable to a different USB port on the computer.
Page 94: Cannot Scan Multiple Items At One Time
Cannot Scan Multiple Items at One Time Check 1: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer) Check 2: Check if you can properly scan one item. Some applications do not support multiple image scanning. In that case, scan each item individually.
Page 95: Cannot Scan Properly With Auto Scan
Cannot Scan Properly with Auto Scan Check 1: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer) Check 2: Multiple items scanning may not be supported. Some applications do not support multiple image scanning. In that case, scan each item individually.
Page 96: Slow Scanning Speed
Slow Scanning Speed Check 1: To view the image on a monitor, set the output resolution to around 150 dpi. To print, set it to around 300 dpi. Resolution Check 2: Set Fading Correction, Grain Correction, etc. to None. Refer to "Image Settings" for your model from Home of the Online Manual for details. Check 3: In IJ Scan Utility, deselect the Correct slanted text document / Detect the orientation of text document and rotate image checkbox and scan again.
Page 97: "There Is Not Enough Memory." Message Is Displayed
"There is not enough memory." Message Is Displayed Check 1: Exit other applications and try again. Check 2: Reduce the resolution or output size and scan again. Resolution...
Page 98: Computer Stops Operating During Scanning
Computer Stops Operating during Scanning Check 1: Restart the computer, reduce the output resolution in ScanGear (scanner driver) and scan again. Refer to "Output Settings" for your model from Home of the Online Manual for details. Check 2: Delete unnecessary files to obtain sufficient free hard disk space, then scan again.
Page 99: Scanner Does Not Work After Upgrading Windows
If you are logged on to an administrator account, follow the on-screen instructions. • Windows XP: From the Start menu, select Control Panel > Add or Remove Programs. Select Canon IJ Scan Utility, then click Remove. When a confirmation appears, click Yes. When uninstallation is complete, click OK.
Page 100: Scanned Image Does Not Open
Scanned Image Does Not Open Check: If the data format is not supported by the application, scan the image again and select a popular data format such as JPEG when saving For details, see the application's manual. If you have any questions, contact the manufacturer of the application.
Page 101: Scan Results Not Satisfactory
Scan Results Not Satisfactory Scan Quality (Image Displayed on the Monitor) Is Poor Scanned Image Is Surrounded by Extra White Areas Cannot Scan at the Correct Size Position or Size of the Image Cannot be Detected Correctly When Scanning from the Operation Panel Item Is Placed Correctly, but the Scanned Image Is Slanted Scanned Image Is Enlarged (Reduced) on the Computer Monitor...
Page 102: Scan Quality (Image Displayed On The Monitor) Is Poor
Scan Quality (Image Displayed on the Monitor) Is Poor Check 1: Increase the scanning resolution if the image is jagged. Resolution Check 2: Set the display size to 100 %. Some applications do not display images clearly if the display size is too small. Check 3: If moire (stripe pattern) appears, take the following measures and scan again.
Page 103 Check 7: If the color tone of images is different from the original document, take the following measures and scan again. • On the Advanced Mode tab of ScanGear, set Image Adjustment in Image Settings to None. Refer to "Image Settings" for your model from Home of the Online Manual for details. •...
Page 104: Scanned Image Is Surrounded By Extra White Areas
Scanned Image Is Surrounded by Extra White Areas Check: Specify the scan area. Click (Auto Crop) in whole image view of ScanGear (scanner driver) to automatically display the cropping frame (scan area) according to the item size. You can also manually specify the scan area in thumbnail view or when there are white margins along the item (for example, in photos), or when you want to create custom cropping frames.
Page 105: Cannot Scan At The Correct Size
Cannot Scan at the Correct Size Check: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer)
Page 106 Position or Size of the Image Cannot be Detected Correctly When Scanning from the Operation Panel Check 1: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer) Check 2: Check that the settings match the item to be scanned. If you cannot scan properly by automatically detecting the item type, specify the item type and size.
Page 107: Item Is Placed Correctly, But The Scanned Image Is Slanted
Item Is Placed Correctly, but the Scanned Image Is Slanted Check: When Document or Magazine is selected for the item type, deselect the Correct slanted text document checkbox and scan the item again. Settings (Document Scan) Dialog Box Settings (Custom Scan) Dialog Box...
Page 108: Scanned Image Is Enlarged (Reduced) On The Computer Monitor
Scanned Image Is Enlarged (Reduced) on the Computer Monitor Check 1: Change the display setting in the application. For details, see the application's manual. If you have any questions, contact the manufacturer of the application. Note You cannot reduce the image size in Paint. To reduce the display size, open the images in an application.
Page 109: Software Problems
Software Problems The E-mail Client You Want to Use Does Not Appear in the Screen for Selecting an E-mail Client...
Page 110: The E-Mail Client You Want To Use Does Not Appear In The Screen For Selecting An E-Mail Client
The E-mail Client You Want to Use Does Not Appear in the Screen for Selecting an E-mail Client Check: Check that the e-mail client's MAPI is enabled. See the e-mail client's manual for how to set MAPI. If the problem is not solved even when MAPI is enabled, select None (Attach Manually) in the screen for selecting an e-mail client, then manually attach the image to the outgoing e-mail.
Page 111 Problems with Faxing Problems Sending Faxes Problems Receiving Faxes Cannot Send a Fax Clearly Telephone Problems...
Page 112 Problems Sending Faxes Cannot Send a Fax Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the Numeric Buttons Errors Often Occur When You Send a Fax Cannot Send a Fax • Check 1: Is the power turned on? •...
Page 113 Check the recipient's fax/telephone number, correct the fax/telephone number registered to the speed dial code, then send the document again. Changing Registered Information Note You can check the information for speed dialing by printing CODED SPEED DIAL TELEPHONE NO. LIST. Summary of Reports and Lists •...
Page 114 Problems Receiving Faxes Cannot Receive a Fax, Cannot Print a Fax Machine Does Not Switch Automatically between Voice and Fax Calls Quality of Received Fax is Poor Cannot Receive a Color Fax Errors Often Occur When You Receive a Fax Cannot Receive a Fax, Cannot Print a Fax •...
Page 115 • Check 7: Is the amount of remaining ink sufficient to print a fax? If the amount of remaining ink is insufficient to print, received faxes will be stored in the machine's memory without being printed (Memory Reception). Replace the ink tank, then print the faxes in the machine's memory.
Page 116 • Check 3: Is the sender's original document or scanning area of the sender's fax machine dirty? The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and ask the sender to check whether the scanning area of the fax machine is dirty. •...
Page 117: Cannot Send A Fax Clearly
Cannot Send a Fax Clearly • Check 1: Is the document loaded correctly? Remove the document, then reload it on the platen glass or in the ADF. Loading Originals • Check 2: Is the platen glass and/or the inner side of the document cover and/or the glass of ADF dirty? Clean the platen glass and/or the inner side of the document cover and/or the glass of ADF, then reload the document.
Page 118: Telephone Problems
Telephone Problems Cannot Dial Telephone Disconnects During a Call Cannot Dial • Check 1: Is the telephone line cable connected correctly? Check that the telephone line cable is connected correctly. Basic Connection • Check 2: Is the telephone line type of the machine or the external device set correctly? Check the telephone line type setting and change it as necessary.
Page 119 Problems with the Machine The Machine Cannot Be Powered On Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine with USB Connection LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Print Head Holder Does Not Move to the Position for Replacing Printer Status Monitor Is Not Displayed If the Output Tray Extension Comes Off...
Page 120 The Machine Cannot Be Powered On • Check 1: Press the ON button. • Check 2: Make sure that the power plug is securely plugged into the power cord connector of the machine, then turn it back on. • Check 3: Unplug the machine from the power supply, then plug the machine back in and turn the machine back on after leaving it for at least 3 minutes.
Page 121: Cannot Connect To Computer With A Usb Cable Properly
Cannot Connect to Computer with a USB Cable Properly Printing or Scanning Speed Is Slow/Hi-Speed USB Connection Does Not Work/"This device can perform faster" Message Is Displayed If your system environment is not fully compatible with Hi-Speed USB, the machine will operate at a lower speed provided under USB 1.1.
Page 122: Cannot Communicate With The Machine With Usb Connection
Cannot Communicate with the Machine with USB Connection • Check 1: Make sure that the machine is turned on. • Check 2: Make sure that the USB cable is connected properly. See Connecting the Machine to the Computer Using a USB Cable to connect the USB cable properly. •...
Page 123: Lcd Cannot Be Seen At All
LCD Cannot Be Seen At All • If all the lamps on the operation panel are off: The machine is not powered on. Connect the power cord and press the ON button. • If any lamp on the operation panel is lit: The LCD may be in the screen-saver mode.
Page 124: An Unintended Language Is Displayed On The Lcd
An Unintended Language Is Displayed on the LCD Select the language you want to be displayed according to the following procedure. Press the MENU button, then wait for about 5 seconds. Select Setup, then press the OK button. Select Device settings, then press the OK button. Press the button 5 times, then press the OK button.
Page 125: Print Head Holder Does Not Move To The Position For Replacing
Print Head Holder Does Not Move to the Position for Replacing • Check 1: Are all lamps on the operation panel off? Check if any lamp on the operation panel is lit. The print head holder will not move unless the power is on. If all the lamps on the operation panel are off, close the ink cover and the document cover and turn the machine on.
Page 126: Printer Status Monitor Is Not Displayed
Printer Status Monitor Is Not Displayed • Check: Is the printer status monitor enabled? Make sure that Enable Status Monitor is selected on the Option menu of the printer status monitor. Open the printer driver setup window. How to Open the Printer Driver Setup Window On the Maintenance sheet, click View Printer Status..
Page 127: If The Output Tray Extension Comes Off
If the Output Tray Extension Comes Off If the output tray extension comes off, the paper output tray is not closed properly. Note The output tray extension comes off easily to avoid it being damaged. Hold the paper output tray and move the output tray extension slowly until it clicks into place.
Page 128: Problems With Bluetooth Communication
Problems with Bluetooth Communication Printer Cannot be Registered Printing Does Not Start...
Page 129: Printer Cannot Be Registered
Printer Cannot be Registered • Check 1: Have MP Drivers been installed? If you reinstall the MP Drivers, reinstall the MP Drivers using the Setup CD-ROM. • Check 2: Is unsupported Bluetooth driver used? Confirm that the Bluetooth driver installed on your computer is supported. •...
Page 130 Check the printer access setting displaying the Bluetooth settings (Graphic LCD)/Bluetooth settings (Text LCD) screen on the LCD of the printer. Display the Bluetooth settings (Graphic LCD)/Bluetooth settings (Text LCD) screen on the LCD of the printer. For information about how to display the Bluetooth settings (Graphic LCD)/Bluetooth settings (Text LCD) screen, refer to Changing the Machine Settings on the LCD.
Page 131 Click the icon of the printer to be used for printing via Bluetooth communication. By default, the icon name is "Canon XXX Printer (Copy X)". Note "X" is a device name or a digit. The number of digits may differ depending on the printer.
Page 132 When authenticating the printer as a Bluetooth device using Bluetooth Settings built in the computer "TBPnnn (Canon XXX Printer (Copy X))" ("n" is a digit) For Windows Vista or Windows XP When authenticating the printer as a Bluetooth device in Control Panel "BTHnnn (Canon XXX Printer (Copy X))"...
Page 133 • Printing cannot be carried out with Bluetooth communication from more than one computer at the same time. In this case, this message is displayed on the computer during standing by. Printing will begin automatically when the print queue is finished. •...
Page 134 Problems with Installation/Downloading Cannot Install the MP Drivers Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not Appear How to Update MP Drivers in Network Environment Uninstalling IJ Network Tool...
Page 135: Cannot Install The Mp Drivers
Cannot Install the MP Drivers • If the installation does not start even after the Setup CD-ROM is inserted into your computer's disc drive: Start the installation following the procedure below. Select items from the Start menu as shown below. •...
Page 136 • Check 2: Follow the procedure below to connect the machine and the computer again. Turn the machine off. Unplug the USB cable from the machine and the computer, then connect it again. Turn the machine on. • Check 3: If you cannot resolve the problem, follow the procedure below to reinstall the MP Drivers.
Page 137: Easy-Webprint Ex Does Not Start Up Or Easy-Webprint Ex Menu Does Not Appear
• Check 1: Is Canon Easy-WebPrint EX displayed on the Toolbars menu in the Internet Explorer's View menu? If Canon Easy-WebPrint EX is not displayed, Easy-WebPrint EX is not installed on your computer. Install Easy-WebPrint EX onto your computer on the Setup CD-ROM.
Page 138: How To Update Mp Drivers In Network Environment
How to Update MP Drivers in Network Environment Download the latest MP Drivers in advance. To obtain the latest MP Drivers, access our web site through the Internet and download the latest MP Drivers for your model. After uninstalling the MP Drivers, install the latest MP Drivers according to the regular procedure. When the connection method selection screen is displayed, select Use the printer with wireless LAN connection or Use the printer with wired LAN connection according to the connection method you use.
Page 139: Uninstalling Ij Network Tool
In Windows 7 or Windows Vista: 1. Click Start > Control Panel > Programs > Programs and Features. 2. Select Canon IJ Network Tool from the program list, then click Uninstall. If the User Account Control screen appears, click Continue.
Page 140 About Errors/Messages Displayed If an Error Occurs A Message for Faxing Is Displayed on the LCD A Message Is Displayed Error Message Appears on a PictBridge Compliant Device...
Page 141 If an Error Occurs When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. When an error occurs, a Support Code (error number) is displayed on the computer screen or the LCD. •...
Page 142: A Message For Faxing Is Displayed On The Lcd
A Message for Faxing Is Displayed on the LCD If a message is displayed on the Fax standby screen, take the corresponding action described below. Message Action The machine is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document.
Page 143 documents in Auto print settings, the fax stored in the machine's memory will be printed automatically. Auto print settings • Paper has run out: Load the paper and press the OK button. • A different size of paper from that specified by Page size is loaded: Load the same size of paper as that specified by Page size, then press the OK button.
Page 144 Delete the unnecessary fax from machine's memory after saving to the USB flash drive. Deleting a Document in Machine's Memory Transmission has been canceled because the machine could not detect the recipient's fax machine information or the information did not match the dialed number. This message is FAX info does not match.
Page 145: A Message Is Displayed
A Message Is Displayed This section describes some of the errors or messages. Note A Support Code (error number) is displayed on the computer or on the LCD for some error or message. For details on errors with Support Codes, refer to Support Code List.
Page 146: Error Regarding Automatic Duplex Printing Is Displayed
The power cord may have been unplugged last while the machine was still on. Press the OK button to dismiss the error. Note See Notice for Unplugging the Power Cord for unplugging the power cord. • The power cord has been unplugged and unsent/received docs in memory have been lost.
Page 147 Properties. Click the Ports tab to confirm the port settings. Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX Printer" appearing in the Printer column is selected for Print to the following port(s).
Page 148: Other Error Messages
Other Error Messages • Check: If an error message is displayed outside the printer status monitor, check the following: • "Could not spool successfully due to insufficient disk space" Delete any unnecessary files to increase the amount of free space on the disk. •...
Page 149 This dialog box appears when administrative rights are required to perform a task. If you are logged on to an administrator account, follow the on-screen instructions. 2. Select Canon Inkjet Printer/Scanner/Fax Extended Survey Program. 3. Select Change. If you select Yes after you have followed the on-screen instructions, the confirmation screen will be displayed at the time of the next survey.
Page 150: Error Message Appears On A Pictbridge Compliant Device
This section describes errors that are indicated on Canon-brand PictBridge compliant devices. The error messages and operations may vary depending on the device you are using. For errors on non- Canon PictBridge compliant devices, check the Support Code (error number) on the LCD and take the appropriate action to clear the error.
Page 151 Support Code List The ink tank cannot be recognized. (The lamp on the ink tank is off.) "Hardware Error" Replace the ink tank. Replacing an Ink Tank An error requiring servicing may have occurred. Turn off the machine, and unplug the power cord of the machine from the power supply.
Page 152: If You Cannot Resolve The Problem
If you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller of the machine or the service center. Canon support staff are trained to be able to provide technical support to satisfy customers. Caution If the machine emits any unusual sound, smoke, or odor, turn it off immediately.
Page 153: Support Code List
Support Code List The support code appears on the LCD and the computer screen when an error occurs. "Support Code" means the error number and appears with an error message. When an error occurs, check the support code displayed on the LCD or the computer screen and take the appropriate action.
Page 154 B200 C000 About the support code for paper jam, you can also refer to Support Code List (When Paper Is Jammed).
Page 155: Support Code List (When Paper Is Jammed)
Support Code List (When Paper Is Jammed) If the paper is jammed, remove it following the procedure appropriate for each case. • If you can see the jammed paper at the paper output slot: 1300 • If the paper is jammed when automatic duplex printing: 1304 •...
Page 156 1300 Cause Paper is jammed in the paper output slot. Action If you can see the jammed paper at the paper output slot, remove the paper following the procedure below. Important The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
Page 157 1304 Cause Paper is jammed when performing automatic duplex printing. Action If the paper is jammed when performing automatic duplex printing, remove the paper following the procedure below. Important The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
Page 158 Note Do not touch the inner parts of the machine. If you cannot pull out the paper, open the paper output tray. Attach the transport unit cover. Insert the transport unit cover to the back of the machine. Attach the rear cover. Insert the rear cover to the back of the machine.
Page 159 If the paper is not loaded properly in the cassette, remove the paper, then reload it after aligning the edges of the sheets. Note When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
Page 160 1311 Cause The paper loaded in the cassette (upper) is jammed. Action If the paper loaded in the cassette (upper) is jammed, remove the paper following the procedure below. Important The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
Page 161 Note Do not touch the inner parts of the machine. If you cannot pull out the paper, open the paper output tray. Attach the transport unit cover. Insert the transport unit cover to the back of the machine. Attach the rear cover. Insert the rear cover to the back of the machine.
Page 162 1312 Cause The paper loaded in the cassette (lower) is jammed. Action If the paper loaded in the cassette (lower) is jammed, remove the paper following the procedure below. Important The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
Page 163 If you were not able to remove the paper out in step 2: Detach the lower and upper cassettes. Pull out the paper slowly. If the paper is not loaded properly in the cassette, remove the paper, then reload it after aligning the edges of the sheets.
Page 164 1313 Cause The paper is jammed as the machine pulled in the printed paper. Action If the paper is jammed as the machine pulled in the printed paper, remove the paper following the procedure below. Important If the printed paper piles up on the paper output slot, the machine may pull it in and the paper is jammed inside the machine.
Page 165 Note Do not touch the inner parts of the machine. If you cannot pull out the paper, open the paper output tray. Attach the transport unit cover. Insert the transport unit cover to the back of the machine. Attach the rear cover. Insert the rear cover to the back of the machine.
Page 166 If the paper is not loaded properly in the cassette, remove the paper, then reload it after aligning the edges of the sheets. Note When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
Page 167 2801 Cause The document is jammed in the ADF. Action Remove the document following the procedure below. Important The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory. Make sure if the machine completed sending or receiving all the faxes before disconnecting the power cord.
Page 168 If the document cannot be pulled out with ease, raise the document cover and pull out the jammed page from the inner side of the document cover. After pulling out the jammed page, close the document cover. Note When checking whether a piece of paper remains inside the ADF, see In Other Cases:.
Page 169 Open the transport cover (A), then remove the jammed page or the piece of paper that remains inside the ADF. First close the transport cover, next close the document feeder cover, then turn on the machine. When rescanning the document after clearing the error, rescan it from the first page. If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the service center.
Page 170: Paper Is Jammed Inside The Machine
Paper Is Jammed inside the Machine If the jammed paper tears and you cannot remove the paper either from the paper output slot or the jammed paper remains inside the machine, remove the paper following the procedure below. Important The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
Page 171 When you move the print head holder, hold the top of the print head holder and slide it slowly to the right edge or the left edge. Hold the jammed paper with your hands. If the paper is rolled up, pull it out. Pull the paper slowly not to tear it, then pull the paper out.
Page 172 Make sure that all the jammed paper is removed. If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove the piece of paper if it remains. • Does the piece of paper remain under the print head holder? •...
Page 173: In Other Cases
In Other Cases Make sure of the following: • Check 1: Are there any foreign objects around the paper output slot? • Check 2: Are the transport unit cover and the rear cover attached properly? • Check 3: Is the paper curled? Load the paper after correcting its curl.
Page 174 1001 Cause There is no disc tray. Action When printing on printable discs (BD/DVD/CD, etc.), use the disc tray supplied with this machine ("J" is on the upper side). Place a printable disc on the disc tray, attach the disc tray to the machine, then press the OK button.
Page 175 1002 Cause Printable disc (BD/DVD/CD, etc.) is not set. Action When printing on printable discs, use the disc tray supplied with this machine ("J" is on the upper side). Place a printable disc on the disc tray, attach the disc tray to the machine, then press the OK button.
Page 176 1007 Cause Possible causes include the following. • There is no paper in the cassette (upper). • The paper source is incorrect. • Paper is not loaded properly. Action Take the corresponding actions below. • Load paper in the cassette (upper). •...
Page 177 1008 Cause Possible causes include the following. • There is no paper in the cassette (lower). • The paper source is incorrect. • Paper is not loaded properly. Action Take the corresponding actions below. • Load paper in the cassette (lower). •...
Page 178 1200 Cause The ink cover is open. Action Close the ink cover and wait for a while. Do not close it while you are replacing an ink tank.
Page 179 1253 Cause The paper output tray did not open. Action Open the paper output tray, then press the OK button.
Page 180 1310 Cause The size of paper may not be compatible with automatic duplex printing. Action The sizes of media suitable for auto duplex printing are A4, Letter, A5, B5, and Hagaki. Make sure that the size of the paper loaded in the machine is correct. Pressing the OK button will eject the paper and restart printing from the front side of the next paper.
Page 181 1401 Cause The print head may be damaged. Action Contact the service center.
Page 182 1403 Cause The print head may be damaged. Action Contact the service center.
Page 183 1405 Cause The print head may be damaged. Action Contact the service center.
Page 184 1410 Cause The ink tank cannot be recognized. Action Open the ink cover and replace the ink tank which lamp is off.
Page 185 1411 Cause The ink tank cannot be recognized. Action Open the ink cover and replace the ink tank which lamp is off.
Page 186 1412 Cause The ink tank cannot be recognized. Action Open the ink cover and replace the ink tank which lamp is off.
Page 187 1413 Cause The ink tank cannot be recognized. Action Open the ink cover and replace the ink tank which lamp is off.
Page 188 1414 Cause The ink tank cannot be recognized. Action Open the ink cover and replace the ink tank which lamp is off.
Page 189 1600 Cause If the lamp on the ink tank is flashing, ink may have run out. Action Replacing the ink tank is recommended. If printing is in progress and you want to continue printing, press the machine's OK button with the ink tank installed.
Page 190 1660 Cause The ink tank is not installed. Action Install the ink tank.
Page 191 1680 Cause Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.) Action Confirm that the ink tanks are installed in the appropriate positions.
Page 192 1681 Cause More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.) Action Confirm that the ink tanks are installed in the appropriate positions.
Page 193 Press and hold the machine's Stop button for at least 5 seconds, and then release it. With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks. Note If the function for detecting the remaining ink level is disabled, the ink tank in gray is displayed on the LCD when checking the current ink level.
Page 194 1684 Cause The ink tank cannot be recognized. Action Printing cannot be executed because the ink tank may not be installed properly or may not be compatible with this machine. Install the appropriate ink tank. If you want to cancel printing, press the machine's Stop button.
Page 195 With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.
Page 196 1700 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
Page 197 1701 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
Page 198 1710 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
Page 199 1711 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
Page 200 1830 Cause A certain period of time has elapsed while disc label printing is in progress. Action If a certain period of time has elapsed while disc label printing is in progress, the machine stops initializing. The machine resumes initializing by pressing the OK button. Try the operation again following the instructions on the LCD.
Page 201 1850 Cause The inner cover (the cover of the disc tray) is closed. Action Open the inner cover, attach the disc tray properly, then press the OK button to dismiss the error.
Page 202 1851 Cause The inner cover (the cover of the disc tray) is open. Action When printing other than disc label printing is started, close the inner cover. Close the inner cover, then press the OK button.
Page 203 1855 Cause The inner cover (the cover of the disc tray) has been closed. Action Open the inner cover, then press the OK button to dismiss the error. Do not open or close the inner cover while printing is in progress. Doing so may damage the machine.
Page 204 1856 Cause The inner cover (the cover of the disc tray) has been opened. Action When printing other than disc label printing is started, close the inner cover. Close the inner cover, then press the OK button. Do not open or close the inner cover while printing is in progress. Doing so may damage the machine.
Page 205 1857 Cause The inner cover (the cover of the disc tray) is open when starting disc label printing. Action When starting disc label printing, close the inner cover for the machine to prepare to print. Close the inner cover, then press the OK button.
Page 206 1858 Cause The inner cover (the cover of the disc tray) is open after replacing the ink tank. Action After replacing the ink tank, close the inner cover and the ink cover. Press the OK button on the machine to dismiss the error.
Page 207 2001 Cause The device incompatible with the machine is connected. Action Check the device connected to the USB flash drive port. Printing photos directly is possible with the optional Bluetooth Unit BU-30 or a USB flash drive.
Page 208 2002 Cause An unsupported USB hub is connected. Action If a USB flash drive is connected via a USB hub, remove the hub. Connect a USB flash drive directly to the machine.
Page 209 • Print the nozzle check pattern to check the status of the print head. • Load a sheet of A4/Letter-sized Canon Matte Photo Paper MP-101 with the printing side (whiter side) facing UP and perform Automatic Print Head Alignment again.
Page 210 2700 Cause Possible causes include the following. • Some errors occurred while copying and a certain time passed. • Document is remained in the ADF. • Some errors occurred while scanning and the document is remained in the ADF. Action Take the corresponding actions below.
Page 211 2800 Cause The document feeder cover is open. Action Close the document feeder cover, then press the OK button.
Page 212 2802 Cause No document in the ADF. Action Press the OK button to resolve the error, then operate again after loading documents.
Page 213 2803 Cause The document is too long or is jammed in the ADF. Action Press the OK button to dismiss the error. Then make sure that the document you are loading meets the machine's requirements before redoing the operation. If the document is jammed, remove the jammed document following the procedure below. •...
Page 214 After pulling out the jammed page, close the document cover. Note When checking whether a piece of paper remains inside the ADF, see In Other Cases:. Close the document feeder cover, then turn on the machine. When rescanning the document after clearing the error, rescan it from the first page. If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the service center.
Page 215 First close the transport cover, next close the document feeder cover, then turn on the machine. When rescanning the document after clearing the error, rescan it from the first page. If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the service center.
Page 216 2804 Cause The size of the document is not suitable for duplex scanning. Action Press the OK button to dismiss the error. Size of the document suitable for automatic duplex scanning: A4, Letter Make sure that the document you are loading meets the machine's requirements before redoing the operation.
Page 217 The specified data cannot be printed. Action When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon ink tanks are installed properly for all colors, then start printing again.
Page 218 4101 Cause The machine does not support the paper size you specified. Action Press the Stop button, specify the proper paper size, then print again. If you print on the non-standard size paper, you can specify a custom size within the following range to print.
Page 219 5011 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 220 5012 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 221 5100 Cause Printer error has occurred. Action Cancel printing, and turn off the machine. Then clear the jammed paper or protective material that is preventing the print head holder from moving, and turn on the machine again. Important Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.
Page 222 5101 Cause Printer error has occurred. Action Remove the protective material that is preventing the print head holder from moving, turn the machine off, and turn it back on. If the problem is not resolved, contact the service center.
Page 223 5200 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 224 5400 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 225 5B00 Cause Printer error has occurred. Action Contact the service center.
Page 226 5B01 Cause Printer error has occurred. Action Contact the service center.
Page 227 5B10 Cause Printer error has occurred. Action Contact the service center.
Page 228 5B11 Cause Printer error has occurred. Action Contact the service center.
Page 229 5C00 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 230 5C20 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 231 6000 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 232 6001 Cause Printer error has occurred. Action If the paper output tray is closed, open it. Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 233 6002 Cause Printer error has occurred. Action If the paper output tray is closed, open it. Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 234 6500 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 235 6502 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 236 6800 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 237 6801 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 238 6900 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 239 6901 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 240 6902 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 241 6910 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 242 6911 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 243 6920 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 244 6921 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 245 6930 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 246 6931 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 247 6932 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 248 6933 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 249 6936 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 250 6937 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 251 6938 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 252 6939 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 253 693A Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 254 6940 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 255 6941 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 256 6942 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 257 6943 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 258 6944 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 259 6945 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 260 6946 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 261 6A81 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 262 6B10 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 263 6B20 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 264 9000 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 265 9500 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 266 B200 Cause An error requiring you to contact the service center has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 267 C000 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.

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