Related Manuals for HP proone 400 g2
Summary of Contents for HP proone 400 g2
- Page 1 Maintenance & Service Guide HP ProOne 400 G2 20 inch All-in-One HP ProOne 460 G2 20 inch All-in-One HP ProOne 480 G2 20 inch All-in-One...
- Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
- Page 3 About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
- Page 4 About This Book...
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Page 5: Table Of Contents
Table of contents 1 Product features ............................1 Overview ................................1 Front components ..............................2 Side components ..............................3 Rear components ..............................4 Internal components ............................. 5 Labels ..................................6 2 Illustrated parts catalog ..........................7 System parts ................................7 Misc parts ................................ - Page 6 SATA hard drive cables ............................21 SATA data cable ..........................21 Cable management .............................. 21 4 Removal and Replacement Procedures ......................22 Preparing to disassemble the computer ......................22 Rear port cover ..............................23 Attaching and removing a stand ......................... 24 Recline stand .............................
- Page 7 Computer Setup—Advanced ......................77 Recovering the Configuration Settings ....................... 82 6 Using HP PC Hardware Diagnostics (UEFI) ....................... 83 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............83 7 Troubleshooting without diagnostics ......................85 Safety and comfort .............................. 85 Before you call for technical support ........................
- Page 8 Creating recovery media ......................... 124 Creating recovery media using HP Recovery Manager (select models only) ....124 Creating recovery discs with HP Recovery Disc Creator (select models only) ..... 125 Creating recovery discs ................126 Backing up your information ..................126 System Restore ..........................
- Page 9 Appendix A Power cord set requirements ....................... 141 General requirements ............................141 Japanese power cord requirements ........................141 Country-specific requirements .......................... 142 Appendix B Statement of Volatility ........................ 143 Appendix C Specifications ..........................144 Index ................................145...
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Page 11: Product Features
Product features Overview NOTE: For the latest specifications or additional specifications on this product, go to http://www.hp.com/go/ quickspecs/ and search for your specific display model to find the model-specific QuickSpecs. Overview... -
Page 12: Front Components
Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession. This practice is particularly important when you travel with your computer. -
Page 13: Side Components
Side components Component Component Power button Microphone/line in jack hard disk drive activity LED HP SD media card reader (optional) USB 3.0 port, fast-charging Optical disc drive eject button USB 3.0 port Optical disc drive activity LED Headset/line out jack... -
Page 14: Rear Components
Rear components Component Component Power cable retention loop DisplayPort connector Port cover security screw hole (2) USB 3.0 ports Serial port (optional) (2) USB 2.0 ports with wake-up functionality PS/2 keyboard connector (optional) RJ-45 Gigabit Ethernet port PS/2 mouse connector (optional) Stereo audio line out Power connector Chapter 1 Product features... -
Page 15: Internal Components
Internal components Component Component Optical disc drive Memory hard disk drive RTC Battery Internal components... -
Page 16: Labels
Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 or later do not have the physical label, but have a Digital Product Key electronically installed. -
Page 17: Illustrated Parts Catalog
Illustrated parts catalog Component appearance may vary. System parts Item Description Front bezel (for use in non-touch models) Rear cover (main) Rear port cover Rubber feet (right and left) Panel/trim kit, includes Top trim Left side trim Right side trim Rear I/O cover and bottom trim Optical drive bezel blank (for use in models without an optical drive) System parts... -
Page 18: Misc Parts
Item Description Stands Adjustment Height Stand Easel Stand Recline Stand VESA cover (for use in models with out a stand) Misc parts Chapter 2 Illustrated parts catalog... - Page 19 Power supply 120W WLAN modules Intel Dual Band Wireless-AC 7265 NV HP WLAN 802.11 a/b/g/n + Bluetooth 4.0 Mylar cover (for use in models without speakers) Card reader cover Hard drive isolation grommets Webcam shutter blank (for use in models without a webcam)
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Page 20: Mass Storage Devices
Mass storage devices Description Optical drive (does not include bezel) DVD±RW drive DVD-ROM drive Hard drive 2 TB, 5400 rpm 1 TB, hybrid SSD drive 1 TB, 7200 rpm 500 GB, hybrid SSD drive 500 GB, 7200 rpm hard drive, self-encrypting (SED) 500 GB, 7200 rpm hard drive 500 GB, 5400 rpm hard drive, FIPS Solid-state drive (not illustrated) -
Page 21: Processors And Memory Modules
Processors and memory modules Description Memory modules (SODIMM; PC4-17000) 16-GB 8-GB 4-GB Intel Processors (include replacement thermal material) Intel Core i7-6700 (3.4-GHz) Intel Core i7-6700T (2.8-GHz) Intel Core i5-6600 (3.3-GHz) Intel Core i5-6600T (2.7-GHz) Intel Core i5-6500 (3.2-GHz) Intel Core i5-6500T (2.5-GHz) Intel Core i3-6320 (3.9-GHz) Intel Core i3-6300 (3.8-GHz) Intel Core i3-6300T (3.3-GHz) -
Page 22: Cables
Cables Item Description Backlight cable Serial port cable Hard drive + optical drive SATA data cable Power connector cable Touch control cable Antenna cable Converter board cable LVDS (display) cable Webcam cable DisplayPort cable Adapter, DisplayPort to VGA Adapter, DisplayPort to DVI Adapter, DisplayPort to HDMI 1.4 Chapter 2 Illustrated parts catalog... -
Page 23: Keyboards And Mice
Keyboards and mice Description Keyboard USB, slim Washable Smartcard Conferencing Wireless with mouse PS/2 PS/2, slim Mouse Wireless Washable Hardened USB, optical PS/2, optical USB, laser Keyboards and mice... -
Page 24: Routine Care, Sata Drive Guidelines, And Disassembly Preparation
Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. -
Page 25: Generating Static
Generating static The following table shows that: ● Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. Relative Humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker... -
Page 26: Personal Grounding Methods And Equipment
Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation. -
Page 27: Operating Guidelines
● Material handling packages Conductive plastic bags ● ● Conductive plastic tubes Conductive tote boxes ● ● Opaque shielding bags Transparent metallized shielding bags ● ● Transparent shielding tubes Operating guidelines To prevent overheating and to help prolong the life of the computer: Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. -
Page 28: Cleaning The Computer Case
Cleaning the Computer Case Follow all safety precautions in General cleaning safety precautions on page 17 before cleaning the computer. To clean the computer case, follow the procedures described below: ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. For stronger stains, use a mild dishwashing liquid diluted with water. -
Page 29: Cleaning The Mouse
The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations. -
Page 30: Lithium Coin Cell Battery
Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation... -
Page 31: Sata Hard Drive Cables
SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius. -
Page 32: Removal And Replacement Procedures
Disconnect all other attached cables from the back of the computer. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the screen surface from scratches or other damage. -
Page 33: Rear Port Cover
Rear port cover Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage. If the security lock screw is secured, unscrew it with a T15 tamper-resistant Torx security screwdriver. -
Page 34: Attaching And Removing A Stand
Attaching a recline stand To install the stand: Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage. -
Page 35: Adjustable-Height Stand
Attaching an adjustable-height stand To install the stand: Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage. -
Page 36: Removing An Adjustable-Height Stand
Attaching an easel stand To install the stand: Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage. -
Page 37: Removing An Easel Stand
Lower the stand onto the computer and press down until it clicks into place (2). Removing an easel stand To remove the stand: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). Remove the rear port cover (see Rear port cover on page 23). -
Page 38: Access Panel
Access panel The computer has one main rear access panel that allows access to internal components. Two screws secure the access panel. To remove the access panel: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). -
Page 39: Drives
Drives Description Optical drive (does not include bezel) DVD±RW drive DVD-ROM drive Hard drive 2 TB, 5400 rpm 1 TB, hybrid SSD drive 1 TB, 7200 rpm 500 GB, hybrid SSD drive 500 GB, 7200 rpm hard drive, self-encrypting (SED) 500 GB, 7200 rpm hard drive 500 GB, 5400 rpm hard drive, FIPS Solid-state drive (not illustrated) -
Page 40: Removing A 2.5-Inch Hard Disc Drive
Removing a 2.5-inch hard disc drive Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). Remove the rear port cover (see Rear port cover on page 23). Remove the stand (see Attaching and removing a stand on page 24). -
Page 41: Installing A 2.5-Inch Hard Disc Drive
Installing a 2.5-inch hard disc drive Fasten four mounting screws with grommets onto the 2.5 inch hard drive. Position the 2.5 inch drive above the drive cage with the connectors facing the power and data cables next to the drive cage. Place the 2.5 inch hard drive into the drive cage and slide it toward the cables until the cage snaps into place. - Page 42 Remove the stand (see Attaching and removing a stand on page 24). Remove the access panel (see Access panel on page 28). Remove the hard drive (see Removing a 2.5-inch hard disc drive on page 30). Push and hold the tab (1) while pushing in the latch (2) at the back of the optical drive enclosure and slide the drive (3) out of the chassis.
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Page 43: Converter Board
Converter board The converter board is located on the left side of the computer (viewed from behind) under the main rear cover. It is secured with two Torx screws and has two connectors. Use the same converter spare part for all display panels. NOTE: When replacing the converter board, be sure to use the matching backlight cable for the panel. -
Page 44: Top Trim
Top trim The top trim is located along the top of the computer. To remove the top trim: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). Remove the rear port cover (see Rear port cover on page 23). -
Page 45: Webcam Module
Webcam module On products that ship with a webcam module, the module is located at the top of the computer beneath the top trim. It is housed in a metal bracket that is secured with two Phillips screws. The webcam module has one connector. - Page 46 If you need to install a shutter blank into the webcam slot, see the following images for webcam components and an illustration of an installed shutter blank. To install a webcam module, reverse the removal procedures. Chapter 4 Removal and Replacement Procedures...
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Page 47: System Board (Emi) Shield
System board (EMI) shield The system board shield covers the system board. A latch holds the shield in place. Four screws secure the shield. To remove the system board shield: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). -
Page 48: Memory
SODIMMs constructed with x8 and x16 SDRAMs are supported; SODIMMs constructed with x4 SDRAMS are not supported. HP offers upgrade memory for this computer and advises that the consumer purchase it to avoid compatibility issues with unsupported third-party memory. The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the SODIMMs are installed. - Page 49 ● The system will operate in a higher-performing dual channel mode if the memory capacity of the SODIMM in Channel A is equal to the memory capacity of the SODIMM in Channel B. ● In any mode, the maximum operational speed is determined by the slowest SODIMM in the system. To remove a memory module: Prepare the computer for disassembly (see Preparing to disassemble the computer on page...
- Page 50 Be sure that the cables around the system board (EMI) shield are out of the way and will not be pinched by the EMI shield. The computer automatically recognizes the additional memory when you turn on the computer. Chapter 4 Removal and Replacement Procedures...
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Page 51: Battery
The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle. - Page 52 Be sure that the cables around the electromagnetic interference shield are out of the way and will not be pinched by the system board (EMI) shield. Chapter 4 Removal and Replacement Procedures...
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Page 53: Wlan Module
The WLAN module is located on the system board above the memory modules. The WLAN module is secured with one Phillips screw and has two connected antennas. NOTE: The procedure to replace the WLAN module must be performed by an HP technician. To remove the WLAN module: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). - Page 54 Lift the module to a 45-degree angle, and then pull it away to remove it from the socket (3). To install the WLAN module, reverse the removal procedures. When connecting the antennas cables, connect the cable labeled “1” (black sticker) to the AUX “1” connector on the module and the cable labeled “2”...
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Page 55: Antennas
Antennas The antennas route from the WLAN module to transceivers at the top of the computer. The transceivers are secured to the computer with adhesive. To remove the antennas: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). -
Page 56: Heat Sink
Heat sink Heat sink appearance varies based on processor type and graphics memory. To remove the heat sink: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). Remove the rear port cover (see Rear port cover on page 23). -
Page 57: Processor
Processor Description Intel Core i7-6700 (3.4-GHz) Intel Core i7-6700T (2.8-GHz) Intel Core i5-6600 (3.3-GHz) Intel Core i5-6600T (2.7-GHz) Intel Core i5-6500 (3.2-GHz) Intel Core i5-6500T (2.5-GHz) Intel Core i3-6320 (3.9-GHz) Intel Core i3-6300 (3.8-GHz) Intel Core i3-6300T (3.3-GHz) Intel Core i3-6100 (3.7-GHz) Intel Core i3-6100T (3.2-GHz) Intel Pentium G4520 (3.6-GHz) Intel Pentium G4500 (3.5-GHz) - Page 58 After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www.hp.com. Chapter 4 Removal and Replacement Procedures...
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Page 59: System Board
System board The system board is secured with a a total of ten Torx screws. Two of the screws also secure the removable side bracket, and two other screws secure the I/O bracket. To remove the system board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). - Page 60 Replace the thermal pad below the system board. Updating SMBIOS Information When replacing the system board, you must reprogram the SMBIOS information on the affected computer. Failure to reprogram the board will result in eventual failure, such as an activation failure (need to reactivate the system) or a system recovery failure.
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Page 61: System Board Callouts
System board callouts System board callouts Sys Bd Label Color Component Sys Bd Label Color Component CHFAN Black Fan connector Black M.2 SSD drive WLAN Black WLAN module White Main power PROCESSOR Black Processor socket SATA1 Light blue Second hard drive DIMM3 Black Memory module... -
Page 62: Serial/Ps2 Board
Serial/PS2 board The serial/PS2 board is located to the left of the rear I/O panel. It is secured with two screws and has one connected cable. To remove the serial/PS2 board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). - Page 63 Remove the two Torx screws (2) that secure the board, and then rotate the board up and remove it from the computer (3). Remove the serial/PS2 board from the computer. To install the serial/PS2 board, reverse the removal procedures. Serial/PS2 board...
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Page 64: Speakers
Speakers The speakers are located at the bottom of the computer. Two separate speakers are each secured by two Torx screws. To remove the speakers: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). Remove the rear port cover (see Rear port cover on page 23). -
Page 65: Vesa Mounting Bracket
VESA mounting bracket The VESA mounting bracket is located under the stand. To remove the VESA mounting bracket: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). Remove the rear port cover (see Rear port cover on page 23). -
Page 66: Drive Cable
Drive cable The drive cable includes connectors for the optical drive and hard drive, as well as three cables that connect to the system board.. To remove the drive cable: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). -
Page 67: Power Connector
Power connector The power connector is located in the middle of the computer under the VESA mounting plate. To remove the power connector: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). Remove the rear port cover (see Rear port cover on page 23). - Page 68 Remove the two Torx screws (2) that secure the connector and then remove the connector and cable from the computer (2). To install the power connector, reverse the removal procedures. Chapter 4 Removal and Replacement Procedures...
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Page 69: Fan Assembly
Fan assembly The fan assembly is located partially under the VESA mounting bracket and is secured with four Torx screws. To remove the fan assembly: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). Remove the rear port cover (see Rear port cover on page 23). -
Page 70: Right Trim
Right trim To remove the right trim: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). Remove the rear port cover (see Rear port cover on page 23). Remove the stand (see Attaching and removing a stand on page 24). - Page 71 Remove the four Torx screws that secure the right trim to the computer, and then rotate the trim away from the computer to remove. To install the right trim, reverse the removal procedures. Right trim...
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Page 72: Left Trim
Left trim To remove the left trim: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). Remove the rear port cover (see Rear port cover on page 23). Remove the stand (see Attaching and removing a stand on page 24). - Page 73 Rotate the trim off the computer. To install the left trim, reverse the removal procedures. Left trim...
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Page 74: Rear I/O Cover And Bottom Trim
Rear I/O cover and bottom trim The rear I/O cover and bottom trim is located below the stand on the bottom rear of the computer. It is secured with two screws. To remove the rear I/O cover and bottom trim: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). -
Page 75: Display Panel, Non-Touch
IMPORTANT: Install the new display panel together with all other parts in the replacement kit. Do not reuse any old parts. Return all old parts to HP for warranty processing. CAUTION: it is very important to use the exact cable that shipped with the replacement panel. Failure to use the correct cable may result in panel failure. - Page 76 Separate the main frame from the bezel. Tab location under system board: To separate the display panel from the main frame: Disconnect the backlight cable from the rear of the display panel . Remove the three Torx screws from the frame (1). Chapter 4 Removal and Replacement Procedures...
- Page 77 Remove the Torx screw embedded in the system board (2). Disconnect the display cable from the system board (3). Separate the display panel from the frame while routing the display cable through the opening in the frame. Disconnect the display cable from the connector on the display panel by pressing on the latches on each side of the connector (1), and then pulling the cables from the connector (2).
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Page 78: Display Panel, Touch
IMPORTANT: Install the new display panel together with all other parts in the replacement kit. Do not reuse any old parts. Return all old parts to HP for warranty processing. CAUTION: it is very important to use the exact cable that shipped with the replacement panel. Failure to use the correct cable may result in panel failure. - Page 79 Disengage the tabs along the sides that secure the bezel to the frame. Tabs are as follows: (6) 5 tabs along the left side (7) 6 tabs along the top (8) 2 tabs on the right side CAUTION: Touch displays have two cables connected to them. Due to the short length of the touch cable, you must disconnect it before you separate the display from the frame.
- Page 80 If necessary, disconnect the cables from the display. Removed display shown in the following image. NOTE: Touch displays include the pre-fitted brackets. There is no need to transfer the brackets from the old display. To install the display panel, reverse the removal procedures. Chapter 4 Removal and Replacement Procedures...
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Page 81: Computer Setup (F10) Utility
Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change settings from the defaults or restore the settings to default values. View the system configuration, including settings for processor, graphics, memory, audio, storage, ●... - Page 82 Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc. To apply and save changes, select Main > Save Changes and Exit. ●...
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Page 83: Computer Setup-Main
Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application will launch. If HP Advanced Diagnostics is not installed, then a basic version built into the BIOS will provide the capability to perform the following functions: ●... - Page 84 ● Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com will copy the BIOS file to the correct location on the hard drive or USB device.
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Page 85: Computer Setup-Security
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-2 Computer Setup—Security Option Description Set up BIOS Lets you set and enable a BIOS administrator password, which includes the following privileges: Administrator Password ●... - Page 86 Table 5-2 Computer Setup—Security (continued) ● Data Recovery Policy Select ‘Automatic’ or ‘Manual’ to set data recovery policy. ‘Manual’ lets you select whether or not to execute recovery of a corrupted region if it is detected. Set Up BIOS Power-On Lets you set and enable a BIOS power-on password.
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Page 87: Computer Setup-Advanced
Table 5-2 Computer Setup—Security (continued) Default is ‘Unlock’. Cover Removal Sensor (Disabled/Notify user/Administrator password) Lets you disable the cover sensor or configure what action is taken if the computer cover was removed. Default is ‘Disabled’. NOTE: Notify user alerts the user with a POST error on the first boot after the sensor detects removal of the cover. - Page 88 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) ● Legacy Boot Order Specify the order in which legacy boot sources (such as a network interface card, internal hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Specify the order of attached hard drives.
- Page 89 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Virtualization Technology for Directed I/O (VTd) (Intel only) Controls virtualization DMA remapping features of the chipset. Changing this setting requires turning the computer off and then back on. Default is disabled. PCI Express Slot x (enable/disable) Lets you disable individual expansion slots.
- Page 90 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) ● Serial port B ● SATA0 SATA1 ● ● SATA2 ● SATA3 ● SATA5 ● Front USB ports ● Rear USB ports USB charging port function ● ● Media card reader Restrict USB Devices Specify the following categories of USB devices to enable: ●...
- Page 91 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) This feature is designed to provide a visual indication of what sleep state the system is in. Each sleep state has a unique blink pattern. Default is disabled. NOTE: A normal shutdown goes to the S4 state for Windows 8 or later. S0 (On) = Solid white LED.
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Page 92: Recovering The Configuration Settings
Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See Computer Setup–Main on page 73 in the Computer Setup—File table.) The Save to Removable Media option creates a file named HPSETUP.TXT on an inserted USB flash media device. -
Page 93: Using Hp Pc Hardware Diagnostics (Uefi)
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. - Page 94 Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Chapter 6 Using HP PC Hardware Diagnostics (UEFI)
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Page 95: Troubleshooting Without Diagnostics
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe. -
Page 96: Helpful Hints
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: Be in front of your computer when you call. ● ● Write down the computer serial number, product ID number, and monitor serial number before calling. ●... -
Page 97: Solving General Problems
● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter. - Page 98 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
- Page 99 Poor performance. Cause Solution Make sure the processor heat sink is installed properly. Hard drive is full. Transfer data from the hard drive to create more space on the hard drive. Low on memory. Add more memory. Hard drive fragmented. Defragment hard drive.
- Page 100 Computer powered off automatically and the Power LED flashes red four times and then white two times. Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running. A fan may be blocked or not turning. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins.
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Page 101: Solving Power Problems
Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V). -
Page 102: Solving Hard Drive Problems
Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right-click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8.1, on the Start screen type e, and then select File Explorer from the list of applications. - Page 103 Drive not found (identified). Cause Solution The device is attached to a SATA port that has been hidden in Run the Computer Setup utility and ensure Device Available is Computer Setup. selected for the device's SATA port in Advanced > Port Options. Drive responds slowly immediately after power-up.
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Page 104: Solving Media Card Reader Problems
Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Use the task manager to close programs that do not respond. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. -
Page 105: Solving Display Problems
Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot. - Page 106 (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Chapter 7 Troubleshooting without diagnostics...
- Page 107 Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video graphics error. For systems with a graphics card: Reseat the graphics card (if applicable).
- Page 108 The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may Be sure the monitor cable is securely connected to the be incorrectly adjusted. computer. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart.
- Page 109 To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some models). Reseat the graphics card. Replace the graphics card.
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Page 110: Solving Audio Problems
Certain typed symbols do not appear correct. Cause Solution In Windows 7, click Start, select All Programs, select Accessories, select System Tools, and then select Character Map. In Windows 8.1, on the Start screen, type ch, and then select Character Map from the list of applications. In Windows 10, type ch in the taskbar search box, and then select Character Map from the list of applications. - Page 111 Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.
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Page 112: Solving Printer Problems
There is no sound or sound volume is too low. Cause Solution To access Device Manager in Windows 8.1, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. -
Page 113: Solving Keyboard And Mouse Problems
Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back Printer will not print. Cause Solution The printer may be out of paper. - Page 114 Mouse does not respond to movement or is too slow. Cause Solution Press the Ctrl keys at the same time (or press the Windows logo key) to display the Start menu. Use the arrow keys to select Shut Down and then press Enter.
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Page 115: Solving Hardware Installation Problems
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware. -
Page 116: Solving Network Problems
DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. - Page 117 Table 7-2 Solving Network Problems (continued) Network driver does not detect network controller. Cause Solution To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. Incorrect network driver.
- Page 118 Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector.
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Page 119: Solving Memory Problems
Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system. -
Page 120: Solving Cd-Rom And Dvd Problems
Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. - Page 121 System will not boot from CD-ROM or DVD drive. Cause Solution Non-bootable CD in drive. Try a bootable CD in the drive. Boot order not correct. Run the Computer Setup utility and change boot sequence in Advanced > Boot Options. Drive not found (identified).
- Page 122 Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc.
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Page 123: Solving Usb Flash Drive Problems
Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows. -
Page 124: Solving Front Panel Component Problems
Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected. - Page 125 Unable to connect to the Internet. Cause Solution In the Browsing history section on the General tab, click the Delete button. Select the Cookies check box and click the Delete button. Windows 8.1: From the Start screen, type c, and then select Control Panel from the list of applications.
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Page 126: Solving Software Problems
If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred. -
Page 127: System Backup And Recovery
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For... - Page 128 DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high- quality blank USB flash drive.
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Page 129: Using Windows Tools
HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see... -
Page 130: Using The Hp Recovery Partition (Select Products Only)
117. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. -
Page 131: Changing The Computer Boot Order
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. -
Page 132: Restoring And Recovering Using Windows Tools
For Windows 8, from the Start screen, type c, and then select Computer. NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created; see Recovery using the Windows recovery USB flash drive on page 123. -
Page 133: Recovery Using The Windows Recovery Usb Flash Drive
Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps. -
Page 134: Creating Recovery Media
126. NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. -
Page 135: Creating Recovery Discs With Hp Recovery Disc Creator (Select Models Only)
Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator. -
Page 136: Creating Recovery Discs
Windows DVD. To create the Windows DVD: Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. Select Windows disk. From the drop-down menu, select the drive for burning the recovery media. -
Page 137: System Restore
If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. -
Page 138: System Recovery When Windows Is Not Responding
Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…... -
Page 139: Using Hp Recovery Disc Operating System Discs (Select Models Only)
Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using... - Page 140 If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. NOTE: If the computer does not boot to the DVD, restart the computer and press as the computer is powering on to see the startup menu.
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Page 141: Post Error Messages And Diagnostic Front Panel Leds And Audible Codes
POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. - Page 142 Control panel message Description Recommended action RTC (real-time clock) battery may need to problem persists, replace the RTC battery. See be replaced. the Removal and Replacement section for instructions on installing a new battery. 008–Microcode Patch Error Processor is not supported by the BIOS. Upgrade BIOS to proper version.
- Page 143 Run the Drive Protection erroneous error message.) System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) POST numeric codes and text messages 133...
- Page 144 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 309 – 30C: Hard Disk 3–6: SMART Hard Drive Hard drive is about to fail. (Some hard drives...
- Page 145 Control panel message Description Recommended action Reconfigure card resources and/or run Computer Setup or Windows utilities. 419-Out of Memory Space for Option ROMs Recently added PCI expansion card contains an If a PCI expansion card was recently ▲ option ROM too large to download during POST. added, remove it to see if the problem remains.
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Page 146: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes
Control panel message Description Recommended action 90B-Fan Failure The system has detected that a cooling fan is Reseat fan. not operating correctly. Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system BIOS Make sure system has proper airflow. has detected your machine was previously shut down to avoid overheating. - Page 147 Thermal System board Patterns of blink/beep codes are determined by using the following parameters: 1 second pause occurs after the last major blink. ● ● 2 second pause occurs after the last minor blink. ● Beep error code sequences occur for the first 5 iterations of the pattern and then stop. ●...
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Page 148: 10 Password Security And Resetting Cmos
If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner. This scenario may not be covered under warranty. - Page 149 Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.
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Page 150: Clearing And Resetting The Bios
Clearing and resetting the BIOS The CMOS button resets BIOS settings to default, but does not clear the passwords or affect any of the other Security settings. On Intel systems with advanced manageability features, the CMOS button will also partially unprovision AMT. -
Page 151: Appendix A Power Cord Set Requirements
Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage. -
Page 152: Country-Specific Requirements
Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO... -
Page 153: Appendix B Statement Of Volatility
Download the latest BIOS (system ROM) from the HP website. Follow the instructions to flash the BIOS that are found on the website. Turn on the system, and while system is powering on, and after the HP splash screen, press the to enter BIOS setup screen. -
Page 154: Appendix C Specifications
Specifications Dimensions Without stand Easel stand Adjust Height Stand Reclining Stand Width 20.92 in (567.2 mm) 20.92 in (567.2 mm) 20.92 in (567.2 mm) 20.92 in (567.2 mm) Depth 2.31 in (58.71 mm) 5.85 in (148.72 mm) 8.27 in (209.95 mm) 10.96 in (278.36 mm) Height 14.63 in (371 mm) -
Page 155: Index
Index mouse 19 error access panel safety precautions 17 codes 131, 136 locked 88 CMOS messages 131 removing 28 backing up 138 adjustable-height stand components F10 Setup attaching 25 front 2 access problem 87 removing 26 internal 5 f11 recovery, Windows 8 122 administrator password 138 rear 4 f11 recovery, Windows 8.1 122... - Page 156 HP PC Hardware Diagnostics (UEFI) numeric error codes 131 power 91 downloading 83 printer 102 HP Recovery Disc Creator, using 125 software 116 opening the computer 22 product name and number, operating guidelines 17 computer 6 installing operating system media, Windows 2.5-inch hard disc drive 31...
- Page 157 speakers 54 stand assembly steps for creating recovery system board 49 illustrated 7 discs 125 system board shield 37 stands 24 steps for creating recovery thermal module 46 adjustable-height, attaching 25 media 124 top trim 34 adjustable-height, removing 26 steps for creating recovery USB VESA mounting bracket 55 easel, attaching 26 flash drive 125...