If You Have A Problem; Lubrication; Service; Warranty - Hoover S3520 Owner's Manual

Lubrication

The motor is equipped with bearings,
which have been lubricated for the life of
the motor. The addition of lubricant could
cause damage. Therefore, do not add
lubricant to either motor bearing.
The agitator is equipped with two ball
bearings that should be lubricated period-
ically by a Hoover Factory Service Center
or an Authorized Hoover Warranty Service
Dealer (Depot).

Service

To obtain approved HOOVER service
and genuine HOOVER parts, locate the
nearest Hoover Factory Service Center
or Authorized Hoover Warranty
Service Dealer (Depot) by:
• checking the Yellow Pages
under "Vacuum Cleaners -
Household" OR -
• checking the list of Factory
Service Centers provided
with this cleaner OR -
• calling 1-800-944-9200 for an
automated referral of
authorized service outlet
locations (U.S. only) OR -
• checking the Service section of
the Hoover Company online
at www.hoovercompany.com
Do not send your cleaner to The Hoover
Company in North Canton for service,
this will only result in delay.
If further assistance is needed, contact
The Hoover Company Consumer
Response Center, North Canton, Ohio
44720
Phone: 1-330-499-9499.
In Canada, contact Hoover Canada,
Burlington, Ontario L7R 4A8, Phone: 1-
800-263-6376.
Always identify your cleaner by the com-
plete model number when requesting
information or ordering parts. (The
model number appears on the bottom of
the cleaner.)
If you have a
problem
If a minor problem occurs, it usually can
be solved quite easily when the cause
is found by using the check list below.
Problem: Cleaner won't run
Possible cause
Possible solution
• Not firmly plugged in
• Plug unit in firmly
• No voltage in wall plug.
• Check fuse or breaker.
• Blown fuse/tripped breaker
• Replace fuse/reset breaker
Problem: Cleaner suction low
Possible cause
Possible solution
• Bag full.
• Replace paper bag.
• Obstruction in nozzle connector,
hose or wands.
• Remove obstruction.
• Secondary filter dirty.
• Clean filter.
• Suction regulator improperly set.
• Reset suction regulator.
• Hose not properly connected to
cleaner
• Ensure hose is properly connected.
Problem: Agitator won't run
Possible cause
Possible solution
• Hose power cord not firmly
plugged in.
• Plug firmly into receptacle on
cleaner base.
• Broken or worn belt.
• Replace belt.
• Nozzle sealed to carpet.
• Open suction regulator.
Problem: Nozzle won't pick up
Possible cause
Possible solution
• Low cleaner suction.
• See section "Cleaner suction low".
• Obstruction in nozzle connector.
• Remove obstruction.
• Agitator not running.
• See section "Agitator won't run"
• Agitator brushes worn.
• Replace brushes.
Full One Year

Warranty

(Domestic Use)
Your HOOVER® appliance is warranted
in normal household use, in accordance
with the Owner's Manual against original
defects in material and workmanship for
a period of one full year from date of
purchase. This warranty provides, at no
cost to you, all labor and parts to place
this appliance in correct operating con-
dition during the warranted period. This
warranty applies when the appliance is
purchased in the United States includ-
ing its territories and possessions, or in
Canada or from a U. S. Military
Exchange. Appliances purchased else-
where are covered by a limited one year
warranty which covers the cost of parts
only. This warranty does not apply if the
appliance is used in a commercial or
rental application.
Warranty service can only be obtained
by presenting the appliance to one of
the following authorized warranty ser-
vice outlets. Proof of purchase will be
required before service is rendered.
1. Hoover Factory Service Centers.
2. Hoover Authorized Warranty
Service Dealers (Depots).
For an automated referral of autho-
rized service outlets in the U.S.A.,
phone 1-800-944-9200 OR
visit The Hoover Company online at
www.hoovercompany.com
This warranty does not cover pick up
delivery, or house calls; however, if you
mail your appliance to a Hoover Factory
Service Center for warranty service,
transportation will be paid one way.
While this warranty gives you specific
legal rights, you may also have other
rights which vary from state to state.
If further assistance is needed, or if
there are questions concerning this war-
ranty or the availability of warranty ser-
vice outlets, write or phone the
Consumer Response Center, The
Hoover Company, 101 East Maple St.,
North Canton, Ohio 44720.
Phone 1-330-499-9499.
In Canada, contact Hoover Canada,
Burlington, Ontario L7R 4A8,
1-800-263-6376.
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