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IBM 8647 - Eserver xSeries 225 Maintenance And Troubleshooting Manual

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IBM xSeries 225 Type 8647
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Summary of Contents for IBM 8647 - Eserver xSeries 225

  • Page 1 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 3 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 4 Note Before using this information and the product it supports, be sure to read Appendix C, “Notices,” on page 165 The most recent version of this document is available at http://www.ibm.com/pc/support on the World Wide Web. Ninth Edition (January 2009) ©...

  • Page 5: About This Manual

    About this manual This manual contains diagnostic information, a Symptom-to-FRU index, service ® information, error codes, error messages, and configuration information for the IBM Eserver xSeries ® 225. Important: The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM xSeries products. See Chapter 7, “Parts listing Type 8647,”...
  • Page 6 IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 7: Table Of Contents

    Chapter 4. Installing options ....33 Major components of the IBM xSeries 225 Type 8647 ..33...
  • Page 8 Front fan ......87 IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 9 Rear fans ......89 Mini-PCI video adapter ..... . 90 Removing the system board .
  • Page 10 Chinese Class A warning statement ....169 Japanese Voluntary Control Council for Interference (VCCI) statement viii IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 11: Chapter 1. General Information

    Chapter 1. General information Your IBM Eserver xSeries 225 Type 8647 server is a high-performance server that can be upgraded to a symmetric multiprocessing (SMP) server through a microprocessor upgrade. It is ideally suited for networking environments that require superior microprocessor performance, efficient memory management, flexibility, and reliable data storage.

  • Page 12: Notices And Statements In This Book

    Notices and statements in this book The caution and danger statements used in this book also appear in the multilingual Safety Information book provided on the IBM xSeries Documentation CD. Each caution and danger statement is numbered for easy reference to the corresponding statements in the safety book.

  • Page 13: Features And Specifications

    ® ® v Intel Xeon Processor v Support for IBM Remote Supervisor v Sine-wave input (50 or 60 Hz) required v 512 KB Level-2 cache Adapter v Input voltage and frequency ranges v 400 MHz or 533 MHz front-side bus...

  • Page 14: Controls And Indicators

    This LED is on the Ethernet connector on the back of the server. When this LED is lit, it indicates that there is activity between the server and the network. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 15 Ethernet link status LED This LED is on the Ethernet connector on the back of the server. When this LED is lit, it indicates that there is an active connection on the Ethernet port. Chapter 1. General information...
  • Page 16 IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 17: Chapter 2. Configuring Your Server

    CD, see “Using the ServerGuide Setup and Installation CD” on page v ServeRAID Manager ServeRAID Manager is available as a stand-alone program and as an IBM Director extension. If a ServeRAID adapter is installed in your server or if you are...

  • Page 18: Configuration/Setup Utility Menu Choices

    This choice is on the full Configuration/Setup Utility menu only. v Date and Time Select this choice to set the date and time in the server, in 24-hour format (hour:minute:second). IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 19 Attention: Do not make changes in the Chipset Feature option unless directed to do so by an IBM authorized service representative. – Processor Control Select this choice to enable or disable the microprocessor cache and hyper-threading.

  • Page 20: Passwords

    Configuration/Setup Utility menu; the user can set, change, and delete the power-on password, if the system administrator has given the user that authority. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 21: Using The Serverguide Setup And Installation Cd

    If a later version of the ServerGuide program is available, you can download a free image of the ServerGuide Setup and Installation CD, or you can purchase the CD. To download the image, go to the IBM ServerGuide Web page at http://www.ibm.com/pc/qtechinfo/MIGR-4ZKPPT.html. To purchase the latest ServerGuide Setup and Installation CD, go to the ServerGuide fulfillment Web site at http://www.ibm.com/pc/coupon/.

  • Page 22: Serverguide Features

    Setup and configuration overview When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The ServerGuide program checks your system BIOS, service processors, and other system hardware to determine if system updates are available.

  • Page 23: System Partition

    Notes: 1. Plug and Play adapters are configured automatically. Non-Plug and Play adapters or non-IBM adapters might require switch settings, additional device drivers, and installation after the operating system is installed. See the documentation that comes with the adapter.

  • Page 24: Typical Operating System Installation

    If you have already configured the server hardware and you decide not to use the ServerGuide program to install your operating system, complete the following steps to download the latest operating system installation instructions from the IBM Support Web page: 1.

  • Page 25: Using Serveraid Manager

    Before you install your operating system, you must configure the controller that is attached to the hard disk drives. Use the configuration program on the IBM ServeRAID Support CD to configure the integrated SCSI controller with RAID capabilities or to configure an optional IBM ServeRAID controller.

  • Page 26: Starting The Lsi Logic Configuration Utility Program

    LANs, which provide better performance, security, and throughput. These modes apply to the integrated Ethernet controller and to controllers on supported Ethernet adapters. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 27 The device drivers are available on the Broadcom NetXtreme Gigabit Ethernet Software CD. For the latest device drivers and information about configuring your Ethernet controller, go to the IBM Support Web site at http://www.ibm.com/pc/support. Chapter 2. Configuring your server...
  • Page 28 IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 29: Chapter 3. Diagnostics

    Appendix A, “Getting help and technical assistance,” on page 129 for more information. General checkout The server diagnostic programs are stored on the IBM Enhanced Diagnostics CD. These programs provide the primary methods of testing the major components of the server.

  • Page 30: Checkout Procedure

    To view the contents of the error logs, start the Configuration/Setup Utility program; then, select Error Logs from the main menu. See “Viewing the System Error log” on page 25 for more information. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 31: Post Error Codes And Messages

    After you register and profile your xSeries products, you can diagnose problems using the IBM Online Assistant, and you can participate in the IBM discussion forum. For more detailed information about registering and creating a customized profile for your IBM products, go to the following addresses on the Web: –...

  • Page 32: Viewing Error Logs From Diagnostic Programs

    If you receive a SCSI error message, see “SCSI error codes” on page 116 Note: If your server does not have a hard disk drive, ignore any message that indicates that the BIOS is not installed. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 33: Diagnostic Programs, Error Codes, And Messages

    Diagnostic programs, error codes, and messages The server diagnostic programs are stored on the IBM Enhanced Diagnostics CD. These programs are the primary method of testing the major components of your server. Diagnostic error messages indicate that a problem exists. They are not intended to be used to identify a failing part.

  • Page 34: Text Messages

    4. Select either Extended or Basic from the top of the screen. 5. When the Diagnostic Programs screen appears, select the test you want to run from the list that appears; then, follow the instructions on the screen. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 35 Notes: a. You can press F1 while running the diagnostic programs to obtain help information. You also can press F1 from within a help screen to obtain online documentation from which you can select different categories. To exit from the help information and return to where you left off, press Esc. b.

  • Page 36: System-Board Error Leds

    2. If diagnostic error codes appear that are not listed in the tables, make sure that your server has the latest levels of BIOS, Remote Supervisor Adapter, ServeRAID, and diagnostics microcode installed. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 37: Recovering From A Post/Bios Update Failure

    8. Connect the server to a power source, keyboard, monitor, and mouse. 9. Insert the POST/BIOS update (flash) diskette into the diskette drive. You can download a file to create this diskette from http://www.ibm.com/pc/support on the World Wide Web. For more information, see Appendix A, “Getting help and technical assistance,”...

  • Page 38: Erasing A Lost Or Forgotten Password (Clearing Cmos)

    If you do not change or delete the password, the next time you start the server the original power-on password will be reinstated. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 39: Power Checkout

    9. Connect the server to a power source, keyboard, monitor, and mouse. 10. Turn on the server. The Configuration/Setup Utility program starts. 11. Follow the instructions to erase the existing password or create a new password. 12. Select Save Settings and press Enter. Power checkout Power problems can be difficult to solve.

  • Page 40: Ethernet Controller Troubleshooting Chart

    Make sure that you are using Category 5 or higher cabling when operating the server at 100 Mbps or at 1000 Mbps. v Make sure that the cables do not run close to noise-inducing sources like fluorescent lights. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 41: Ethernet Controller Messages

    Reseat or replace the adapter. Ethernet controller messages The integrated Ethernet controller might display messages from certain device drivers. The latest information available concerning these messages will be made available at the IBM Support Web site at http://www.ibm.com/pc/support. Chapter 3. Diagnostics...
  • Page 42 IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 43: Chapter 4. Installing Options

    Major components of the IBM xSeries 225 Type 8647 The following illustration shows the locations of major components of the IBM xSeries 225 Type 8647 server. Note: The illustrations in this document might look slightly different from your hardware.

  • Page 44: System Board

    CD audio (JCD1) Front panel switch/LEDs (JFP1) SCSI channel A (SCSI1) SCSI channel B PCI fan (SCSI2) (SYSFAN5) SCSI LED Wake-on-LAN Center fan (J18) (JWL) (SYSFAN4) - some models IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 45: System Board External Cable Connectors

    System board external cable connectors The following illustration identifies system board connectors for external options. Mouse Keyboard USB 1/ USB 2 Parallel (LPT1) Serial A/ Serial B (COMA/ COMB) Ethernet Audio Front panel USB (JUSB3) Chapter 4. Installing options...

  • Page 46: System-Board Error Leds

    LED on the front bezel) Fan error (D2, D19, D55) No function Fan failure Hard disk error (LEDs on Hot-swap hard disk drive Hot-swap hard disk drive hot-swap hard disk drives) failure failure IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 47: Installation Guidelines

    The blue color on components and labels identifies touch points where you can grip a component, move a latch, and so on. v For a list of supported options for your server, go to http://www.ibm.com/pc/us/ compat/ on the World Wide Web.

  • Page 48: Server Power Features

    The amount of memory that is reserved for system resources depends on the operating system, the configuration of the server, and the configured PCI options. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 49: Turning Off The Server

    Turning off the server When you turn off the server and leave it connected to ac power, the server can respond to requests from the service processor, such as a remote request to turn on the server. To remove all power from the server, you must disconnect it from the power source.

  • Page 50: Moving The Stabilizing Feet

    When installing options in the server, you might find it easier to lay the server on its side. If you do so, rotate the feet inward towards the server, so they do not break. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 51: Removing The Side Cover

    Removing the side cover To remove the side cover, you might find it easier to lay the server on its side. If you do, and your server has stabilizing feet that rotate, move the stabilizing feet so that they do not break (see “Moving the stabilizing feet” on page 40). Complete the following steps to remove the side cover of the server: 1.

  • Page 52: Removing The Front Bezel

    4. Pull the top of the bezel away from the chassis; then, push the bezel down to disengage the bottom tabs. 5. Remove the bezel from the server and store the bezel in a safe place. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 53: Removing The Frame-Support Bracket

    Removing the frame-support bracket When working with some devices, such as hard disk drives, adapters, and memory modules, you must first remove the frame-support bracket to access the device. Complete the following steps to remove the frame-support bracket: 1. Review Safety information beginning on page 131 and “Installation guidelines” on page 37 2.
  • Page 54 Disengage the front end of the support bracket from the server and set the bracket aside. To reinstall the support bracket, reverse the previous steps for your server. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 55: Working With Adapters

    SCSI controller with RAID capabilities and forces PCI-X slots 4 and 5 to 66 MHz. v The optional IBM Remote Supervisor Adapter can be installed only in PCI slot 1. Use the ribbon cable that comes with this adapter to connect it to the Remote Supervisor Adapter connector (JMGT1) on the system board.

  • Page 56: Installing An Adapter

    For a list of supported options for your server, go to http://www.ibm.com/pc/ support/ on the World Wide Web. Installing an adapter Note: You can install an optional ServeRAID-5i controller only in PCI-X slot 4. Slot 4 is the only PCI-X slot that supports the ServeRAID-5i controller requirements.
  • Page 57 Adapter guide Attention: Be certain that the adapter is correctly seated in the expansion slot before you turn on the server. Incomplete installation of an adapter might damage the system board or the adapter. Chapter 4. Installing options...

  • Page 58: Cabling An Optional Scsi Adapter

    You can also cable a SCSI adapter to external hard disk drives. See your SCSI adapter option documentation for complete instructions for installing a SCSI adapter in your server and for additional information about SCSI adapters. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 59: Installing Internal Drives

    Notes: 1. This information in this section does not apply to the ServeRAID-5i controller, which uses the integrated SCSI controller with RAID capabilities on the system board. 2. An optional SCSI adapter or cable option is required to connect external SCSI devices.

  • Page 60: Internal Drive Bays

    Server with hot-swap hard disk drives Bay 1 Bay 2 Bay 3 Bay 4 Bay 5 Bay 6 Bay 7 Bay 8 Bay 9 Server with non-hot-swap hard disk drives IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 61 2. The server supports half-high DLT, SDLT, and LTO drives. For a list of supported options for your server, go to http://www.ibm.com/pc/ us/compat/ on the World Wide Web. To install a 3.5-in. drive in a 5.25-in. bay, you must use the 5.25-in.

  • Page 62: Working With Hot-Swap Drives

    The drive must have a Single Connector Attachment (SCA) connector. Hot-swap-drive trays come with hot-swap drives. Each hot-swap drive has two indicator LEDs (see the User’s Guide on the IBM xSeries Documentation CD). If the amber hard disk drive status LED for a drive is lit continuously, that drive is faulty and requires replacement.

  • Page 63: Installing A Hot-Swap Hard Disk Drive

    Installing a hot-swap hard disk drive Complete the following steps to install a drive in a hot-swap bay. Attention: To maintain proper system cooling, do not operate the server for more than 10 minutes without either a drive or a filler panel installed for each bay. Note: All hot-swap drives being used in the server should have the same speed rating;...

  • Page 64: Installing Non-Hot-Swap Hard Disk Drives

    2. Turn off the server and all attached devices. 3. Disconnect all power cords; then, disconnect all external cables. 4. Remove the side cover (see “Removing the side cover” on page 41). IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 65 5. Remove the frame-support bracket (see “Removing the frame-support bracket” on page 43). 6. Press the drive cage release lever down, and then rotate the cage out of the server until the drive-cage retention tab locks into place and the open ends of the drive slots and installed drives are facing you.

  • Page 66: Installing A 5.25-Inch Removable-Media Drive

    3. Disconnect all power cords; then, disconnect all external cables. 4. Remove the side cover (see “Removing the side cover” on page 41). 5. Remove the front bezel (see “Removing the front bezel” on page 42). IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 67 6. Remove the frame-support bracket (see “Removing the frame-support bracket” on page 43). 7. Use a screwdriver to pry the filler panel and EMC shield away from the server. EMC shield Filler panel Note: If you are installing a drive that contains a laser, observe the following safety precaution.
  • Page 68 13. Connect the power cable to the back of the drive. The connectors are keyed and can be inserted only one way. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 69: Power And Signal Cables For Internal Drives

    14. If you have other options to install or remove, do so now. 15. Replace the frame-support bracket (see “Removing the frame-support bracket” on page 43). 16. Replace the front bezel (see “Replacing the bezel” on page 71). 17. Replace the side cover (see “Installing the side cover” on page 71). 18.

  • Page 70: Installing Memory Modules

    DIMMs. Install the DIMMs in the order shown in the following table. Table 7. DIMM installation sequence Pair DIMM connectors Diagnostic reference First DIMM 3 and DIMM 4 Bank 2 IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 71 Table 7. DIMM installation sequence (continued) Pair DIMM connectors Diagnostic reference Second DIMM 1 and DIMM 2 Bank 1 6. Open the retaining clips and, if necessary, remove any existing DIMM. 7. Touch the static-protective package containing the DIMM to any unpainted metal surface on the server.

  • Page 72: Installing A Microprocessor

    4. In the System Properties window, click the Hardware tab; then, click Device Manager. 5. In the Device Manager window, click on the plus sign (+) beside Computer to expand the list; then, double-click ACPI Uniprocessor PC. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 73: Installing The Microprocessor

    6. In the Advanced Configuration and Power Interface (ACPI) PC Properties window, click the Driver tab; then, click Update Driver. 7. In the Update Device Driver Wizard window, click Next. 8. In the next window, click Display a list of known drivers for this device so that I can choose a specific driver;...
  • Page 74 Carefully close the microprocessor-release lever to secure the microprocessor in the socket. Microprocessor Microprocessor baffle release lever DIMMs Microprocessor 2 Heatsink 2 Captive screws IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 75 12. Install the heat sink on the microprocessor: Attention: Do not set the heat sink down after you remove the plastic cover and do not touch the thermal grease on the bottom of the heat sink. Touching the thermal grease will contaminate it. If the thermal grease on the microprocessor or heat sink becomes contaminated, contact your service technician.

  • Page 76: Installing A Security Rope Clip

    Rope clip 5. If you have other options to install or remove, do so now; otherwise, go to “Completing the installation” on page 71 IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 77: Replacing A Hot-Swap Power Supply

    Replacing a hot-swap power supply Some models of your server come with two hot-swap power supplies. You do not need to turn off the server to replace a hot-swap power supply, but you must replace only one power supply at a time. If you install or remove a power supply, observe the following precautions.
  • Page 78 4. If the server is not on, turn on the server. 5. Verify that the dc power LED and the ac power LED on the power supply are lit, indicating that the power supply is operating properly. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 79: Replacing The Battery

    Replacing the battery IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions. Note: In the U. S., call 1-800-IBM-4333 for information about battery disposal.
  • Page 80 13. Connect all external cables; then, connect the power cords. 14. Turn on the server. 15. Start the Configuration/Setup Utility program and set configuration parameters as needed. See the User’s Guide on the IBM xSeries Documentation CD. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 81: Completing The Installation

    Completing the installation To complete installation of an option, you must reinstall front bezel, reinstall the side cover, reconnect all the cables that you disconnected earlier and, for certain options, run the Configuration/Setup Utility program. Follow the instructions in this section.

  • Page 82: Updating Your Server Configuration

    The Configuration/Setup Utility program automatically starts so that you can save the new configuration information. See “Using the Configuration/Setup Utility program” on page 7 for more information about the Configuration/Setup Utility program. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 83: Connecting External Options

    If your server has a RAID configuration using the integrated SCSI controller with RAID capabilities or has a ServeRAID controller installed and you have installed or removed a hard disk drive, see the ServeRAID documentation on the IBM ServeRAID Support CD for information about configuring your disk arrays.

  • Page 84: Input/Output Ports

    Advanced System Management (ASM) Interconnect connector. See the documentation that comes with the Remote Supervisor Adapter for more information about the ASM Interconnect network. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 85: Audio Connectors

    The 100BASE-TX and 1000BASE-T Fast Ethernet standards require Category 5 or higher cabling. For more information about the Ethernet controller, see the User’s Guide on the IBM xSeries Documentation CD. Keyboard connector Use this connector to connect a PS/2 (non-USB) keyboard. The following illustration shows a keyboard connector.

  • Page 86: Parallel Connector

    RAID adapter (except for the ServeRAID-5i controller, which uses the system-board integrated SCSI controller with RAID capabilities). See “Cabling an optional SCSI adapter” on page 48 for additional information. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 87: Scsi Cabling Requirements

    To select and order the correct cables for use with external devices, contact your IBM reseller or IBM marketing representative. When using an optional SCSI adapter, you must also connect the SCSI adapter to the SCSI LED (J18) connector on the system board receive an indication of SCSI hard-disk drive activity.

  • Page 88: Video Connector

    There is one video connector on the rear of the server. Use the video connector to connect a monitor or other display. The following illustration shows an industry standard 15-pin analog video connector on the rear of the server. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 89: Chapter 5. Field Replaceable Units

    Important: The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM xSeries products. See the parts listing in “System replaceable units” on page 124 to determine if the component being replaced is a customer replaceable unit (CRU) or a FRU.
  • Page 90 7. Replace the front bezel. See “Replacing the bezel” on page 71 8. Install the side cover. See “Installing the side cover” on page 71 9. Connect external cables and the power cable, and turn on the server. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 91: Microprocessor And Heat Sink

    Microprocessor and heat sink Before you begin: v Read “Installation guidelines” on page 37 v Read “Safety information” on page 131 v Review the information in “System reliability considerations” on page 37 To remove the microprocessor and heat sink, complete the following steps: 1.

  • Page 92: Thermal Grease

    5. Use the thermal grease syringe to place 16 uniformly spaced dots of 0.01ML each on the top of the microprocessor. 6. Install the heat sink onto the microprocessor as described in “Microprocessor and heat sink” on page 81 IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 93: Hot-Swap Hard Disk Drive Cage

    Hot-swap hard disk drive cage Before you begin: v Read “Safety information” on page 131 v Review the information in “System reliability considerations” on page 37 To remove the hot-swap hard disk drive cage, complete the following steps: 1. Turn off the server, if it is on. 2.

  • Page 94: Hot-Swap Backplane

    8. Press down on the drive cage release latch and swing the drive cage out. 9. Remove the screws securing the hot-swap backplane to the drive cage. To replace the hot-swap backplane, reverse the steps. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 95: Non-Hot Swap Power Supply

    Non-hot swap power supply Before you begin: v Read “Safety information” on page 131 v Review the information in “System reliability considerations” on page 37 To remove the non-hot-swap power supply, do the following: 1. Turn off the server, if it is on. 2.
  • Page 96 2. Secure the power supply to the rear of the chassis with the four screws. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 97: Front Fan

    Front fan Before you begin: v Read “Safety information” on page 131 v Review the information in “System reliability considerations” on page 37 To remove the front fan, complete the following steps: 1. Turn off the server, if it is on. 2.
  • Page 98 2. Guide the rubber extensions through the apertures. 3. Use needle-nosed pliers to pull the extensions through the apertures. 4. Reconnect cables. 5. Replace the frame-support bracket. 6. Replace the side cover. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 99: Rear Fans

    Rear fans Before you begin: v Read “Safety information” on page 131 v Review the information in “System reliability considerations” on page 37 To remove a rear fan, complete the following steps: 1. Turn off the server, if it is on. 2.

  • Page 100: Mini-Pci Video Adapter

    9. Using a pair of pliers, squeeze the stand-off pins and pull the mini-PCI card up and out of the slot. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 101 Note: The AGP Pro slot and PCI slot 1 must be empty for you to install a video adapter in the mini-PCI Type III slot. Install the video adapter before installing an optional PCI adapter. Complete the following steps to replace the video adapter in the mini-PCI type III slot of your server: 1.
  • Page 102 10. Replace any adapters that were removed in step 5 (see “Installing an adapter” on page 46). 11. If you have other options to install, do so now. 12. Replace the air baffle and air flow guide. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 103: Removing The System Board

    13. Replace the frame-support bracket (see “Removing the frame-support bracket” on page 43). 14. Replace the side cover (see “Installing the side cover” on page 71). 15. Reconnect the external cables and power cords; then, turn on the attached devices and the server. Removing the system board Before you begin: v Read “Safety information”...
  • Page 104 EMC shield. 14. Lift the system board out of the server chassis. To replace the system board, reverse the steps. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 105: Cd-Rom Drive

    CD-ROM drive Before you begin: v Read “Safety information” on page 131 v Review the information in “System reliability considerations” on page 37 To remove the CD-ROM drive, complete the following steps: 1. Turn off the server, if it is on. 2.

  • Page 106: Diskette Drive

    5. Remove the two screws from the diskette drive cage. 6. Gently slide the diskette drive toward the front of the server and lift it out. To replace the diskette drive, reverse the steps. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 107: Top/Side Cover

    Top/side cover Before you begin: v Read “Safety information” on page 131 v Review the information in “System reliability considerations” on page 37 To remove the top/side cover, complete the following steps: 1. Turn off the server, if it is on. 2.

  • Page 108: Bezel-Release Latch

    6. Pull down from inside the server to release the latch tab. 7. From the underside, grasp the bezel-release latch in the center, and gently pull it back and away from the server. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 109 To replace the bezel-release latch, complete the following steps: 1. Align the bezel-release latch with the slots on the underside of the top of the chassis, and slide it into place. 2. Replace the CD-ROM drive. See “Installing a 5.25-inch removable-media drive” on page 56 for instructions.

  • Page 110: Handle Assembly

    3. Firmly grasp the handle support, and slide it away from the front bezel. 4. Lift up on the handle support to remove it from the slots in the top of the chassis. To install the handle assembly, reverse the steps. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 111: Rear-Adapter Retainer

    Rear-adapter retainer Before you begin: v Read “Safety information” on page 131 v Review the information in “System reliability considerations” on page 37 To remove the rear-adapter retainer, complete the following steps: 1. Turn off the server, if it is on. 2.
  • Page 112 IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 113: Chapter 6. Symptom-To-Fru Index

    1. Check the configuration before you replace a CRU or FRU. Configuration problems can cause false errors and symptoms. 2. For IBM devices not supported by this index, see the manual for that device. 3. Always start with “General checkout” on page 19 The symptom-to-FRU index lists symptoms, errors, and the possible causes.
  • Page 114 (Time-Of-Day clock failed.) 2. System board 3-2-1 System board (Serial port failed.) 3-2-2 System board (Parallel port failed.) 3-2-3 1. Optional microprocessor (Math coprocessor test failed.) 2. Microprocessor 3. System board IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 115: No-Beep Symptoms

    Note: See “System replaceable units” on page 124 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action 3-2-4 1. DIMM (Failure comparing CMOS memory 2. Battery size against actual.) 3. System board 3-3-1 1. DIMM (Memory size mismatch occurred.) 2.
  • Page 116 Hardware Maintenance Manual for more information. 2. Cable. 3. SCSI Backplane. 4. Adapter. 089-XXX-001 (Failed Microprocessor test) 1. Microprocessor 1 2. System Board 089-XXX-002 (Failed Optional 1. Microprocessor 2 Microprocessor test) 2. System Board IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 117 Error Code/Symptom FRU/Action 165-060-000 (Service Processor: RSA may 1. Rerun the diagnostic test. be busy) 2. Fix other error conditions that may be keeping ASM busy. Refer to the error log and diagnostic panel. 3. Disconnect all server and option power cords from server, wait 30 seconds, reconnect, and retry.

  • Page 118: Error Symptoms

    You can use the error symptom table to find solutions to problems that have definite symptoms. If you cannot find the problem in the error symptom charts, run the diagnostic programs to test the server. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 119 2. Run Diskette Drive Diagnostics. 3. Cable. 4. Diskette Drive. 5. System Board. Monitor problems (general). Some IBM 1. Monitor. monitors have their own self-tests. If you 2. Run Video Diagnostics. If diagnostics pass, the problem may be a suspect a problem with the monitor, refer to video driver.
  • Page 120 System management test failed. 1. Remote Supervisor adapter, if installed. 2. System board. CD-ROM test failed. 1. CD-ROM drive 2. CD-ROM drive cable 3. System board Ethernet test failed. System board ServeRAID test failed. RAID controller IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 121: Hot-Swap Power-Supply Led Errors

    Note: See “System replaceable units” on page 124 to determine which components should be replaced by a field service technician. Symptom to FRU list Symptom FRU/action Tape drive test failed. Tape drive BIOS timer test failed. System board IRQ controller test tailed. System board DMA channels test failed.

  • Page 122: Post Error Codes

    2. Microprocessor 1. Run diagnostics. (Real time clock error) 2. Battery. 3. System board. 1. Run the Configuration/Setup Utility program. (Real time clock battery error) 2. Battery. 3. System board. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 123 Note: See “System replaceable units” on page 124 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1. Run the Configuration/Setup Utility program. (Device configuration error) 2. Battery. Note: Be sure to load the default settings 3.
  • Page 124 (Drive does not contain a valid boot 2. Run diagnostics. sector) 3. Hard disk drive. 4. SCSI backplane. 5. Cable. 6. System board. 2462 System board. (Video configuration error) IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 125 Note: See “System replaceable units” on page 124 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 5962 1. Run the Configuration/Setup Utility program. (IDE CD-ROM drive configuration error) 2. CD-ROM drive. 3. CD-ROM power cable. 4.

  • Page 126: Service Processor Error Codes

    System board is over recommended 1. Ensure system is being properly cooled; see “System reliability temperature considerations” on page 37 (level-warning; system board is over 2. Replace the system board. recommended temperature) IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 127: Fan Error Messages

    Note: See “System replaceable units” on page 124 to determine which components should be replaced by a field service technician. Message Action System board is under recommended Ambient temperature must be within normal operating specifications; temperature see “Features and specifications” on page 3 (level-warning;...

  • Page 128: System Shutdown

    System shutoff due to CPU x over 1. Ensure that the system is being properly cooled; see “System temperature (level-critical; CPU x is over reliability considerations” on page 37 temperature) 2. Replace CPU x. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 129: Dasd Checkout

    Note: See “System replaceable units” on page 124 to determine which components should be replaced by a field service technician. Message Action System shutoff due to CPU x under Ambient temperature must be within normal operating specifications; temperature (level-critical; CPU x is under see “Features and specifications”...
  • Page 130 1. Reseat the cable between the DASD backplane and connector Check devices on bus 3. (J10) of system board. 2. DASD backplane. 3. System board. Failure reading I2C device. System board Check device on bus 4. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 131: Undetermined Problems

    3. Remove or disconnect the following devices (one at a time) until you find the failure (turn on the server and reconfigure each time): Any external devices Surge suppressor device (on the server) Modem, printer, mouse, or non-IBM devices Each adapter Drives Memory modules (minimum requirement = 256 MB (2 banks of 128 MB...

  • Page 132: Problem Determination Tips

    7. Have the same configuration options set in the system 8. Have the same setup for the operation system control files Comparing the configuration and software set-up between ″working″ and ″non-working″ systems will often lead to problem resolution. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 133: Chapter 7. Parts Listing Type 8647

    Chapter 7. Parts listing Type 8647 This parts listing supports the xSeries 225, Type 8647, models 2AX, 3AX, 4AX, 5AX, 6AX, 22X, 32X, 42X, 52X, 62X, 3BX, 4BX, 5BX, 6BX, 3CG, 4CG, 5CG, 6CG. © Copyright IBM Corp. 2002...

  • Page 134: System Replaceable Units

    Cable, 4-drop Ultra320 SCSI (models 22X, 32X, 42X, 52X, 62X) 59P2614 Cable, 2-drop CD-ROM (all models) 37L5098 Cable, CD-ROM audio (all models) 75H9219 Cable, diskette drive (all models) 76H4228 Cable, interposer (models 2AX, 3AX, 4AX, 5AX, 6AX) 59P4792 IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 135 System xSeries 225 (Type 8647 models 2AX, 3AX, 4AX, 5AX, 6AX, 22X, 32X, 42X, 52X, 62X, 3BX, 4BX, 5BX, 6BX, 3CG, 4CG, 5CG, Index 6CG) FRU No. CRU/FRU Cable, USB 2.0 (all models) 59P4808 Cable, video (all models) 71P8472 Chassis (all models) 59P4820 Fan 80 mm (all models) 59P2572...

  • Page 136: Keyboards (Crus)

    37L2574 Slavic 37L2575 Spanish 37L2576 Swedish/Finn 37L2577 Swiss, French/German 37L2578 Turkish 37L2579 Turkish 37L2580 UK English 37L2581 Yugosl/Lat 37L2582 US English-EMEA 37L2583 Chinese/US 37L2585 Thailand 37L2587 French Canadian 37L0913 IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 137: Power Cords (Crus)

    Power cords (CRUs) For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA).
  • Page 138 Islands, Canada, Cayman Islands, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 139: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem ®...

  • Page 140: Software Service And Support

    You can find service information for your IBM products, including supported options, at http://www.ibm.com/pc/support/. Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with xSeries servers, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, go to http://www.ibm.com/services/sl/...

  • Page 141: Appendix B. Related Service Information

    Safety information The following section contains the safety information that you need to be familiar with before servicing an IBM computer. General safety Follow these rules to ensure general safety: v Observe good housekeeping in the area of the machines during and after maintenance.

  • Page 142: Electrical Safety

    Regularly inspect and maintain your electrical hand tools for safe operational condition. v Do not use worn or broken tools and testers. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 143: Safety Inspection Guide

    This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of non-IBM features or options not covered by this inspection guide.

  • Page 144: Handling Electrostatic Discharge-Sensitive Devices

    5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
  • Page 145 Japanese v Korean v Spanish Important: All caution and danger statements in this IBM documentation begin with a number. This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section.
  • Page 146 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 147 Statement 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
  • Page 148 Importante: Todas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção.
  • Page 149 Aqueça a mais de 100°C (212°F) v Conserte nem desmonte Para descartar a bateria, entre em contato com a área de atendimento a clientes IBM, pelo telefone (011) 889-8986, para obter informações sobre como enviar a bateria pelo correio para a IBM.
  • Page 150 Instrução 23 CUIDADO: Não coloque nenhum objeto com peso superior a 50 kg (110 lbs.) sobre dispositivos montados em rack. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 151 Appendix B. Related service information...
  • Page 152 IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 153 Appendix B. Related service information...
  • Page 154 IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 155 Appendix B. Related service information...
  • Page 156 IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 157 Important: Toutes les consignes Attention et Danger indiquées dans la bibliothèque IBM documentation sont précédées d’un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traductions sont également précédées du chiffre 1 dans la présente section.
  • Page 158 Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d’un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même...
  • Page 159 Notice n° 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) ATTENTION: Faites-vous aider pour soulever ce produit. Notice n° 5 ATTENTION: Le bouton de mise sous tension/hors tension de l’unité et l’interrupteur d’alimentation du bloc d’alimentation ne coupent pas l’arrivée de courant électrique à l’intérieur de la machine.
  • Page 160 2. Zuerst alle Kabel an Einheiten 3. Signalkabel von Anschlußbuchsen lösen. anschließen. 4. Alle Kabel von Einheiten lösen. 3. Signalkabel an Anschlußbuchsen anschließen. 4. Netzstecker an Steckdose anschließen. 5. Gerät einschalten. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 161 Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller.
  • Page 162 Stromversorgung des Servers auszuschalten, muß sichergestellt werden, daß alle Netzkabel aus den Netzsteckdosen herausgezogen wurden. Hinweis 23 ACHTUNG: Keine Gegenstände, die mehr als 50 kg wiegen, auf Rack-Einheiten ablegen. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 163 Importante: Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione.
  • Page 164 Avviso 2 ATTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
  • Page 165 Avviso 4 ≥18 kg ≥32 kg ≥55 kg ATTENZIONE: Durante il sollevamento della macchina seguire delle norme di sicurezza. Avviso 5 ATTENZIONE: Il pulsante del controllo dell’alimentazione situato sull’unità e l’interruttore di alimentazione posto sull’alimentatore non disattiva la corrente elettrica fornita all’unità. L’unità potrebbe disporre di più...
  • Page 166 IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 167 Appendix B. Related service information...
  • Page 168 > 50 Kg IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 169 Appendix B. Related service information...
  • Page 170 IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 171 Appendix B. Related service information...
  • Page 172 Importante: Todas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín.
  • Page 173 Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el mismo fabricante.
  • Page 174 Declaración 23 PRECAUCIÓN: No coloque ningún objeto que pese más de 50 kg (110 libras) encima de los dispositivos montados en bastidor. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 175: Appendix C. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 176: Trademarks

    Processor speeds indicate the internal clock speed of the microprocessor; other factors also affect application performance. CD-ROM drive speeds list the variable read rate. Actual speeds vary and are often less than the maximum possible. IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 177: Battery Return Program

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 178: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 179: European Union Emc Directive Conformance Statement

    IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022.
  • Page 180 IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 182 Part Number: 49Y0073 (1P) P/N: 49Y0073...

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