Call Escalation Procedure - Canon Color imageRUNNER C2620 Series Service Manual

B. Call Escalation Procedure
1. Color imageRUNNER C2620/C3220
Canon USA provides a time sensitive call escalation process for all
authorized Color imageRUNNER C2620/C3220 dealers. The Technical
Support Center is the single point of entry for this process. Once a call
is placed to the Technical Support Center and information is logged into
the call management system, a case number will be assigned to the
call. Every effort is made to resolve the problem during the call. Calls
that cannot be resolved during the initial call and require escalation,
need to follow the process below. The status of all escalated cases can
be viewed via e-Support or by calling the Technical Support Center.
Color imageRUNNER C2620/C3220 Service Guide
Canon
Color imageRUNNER C2620/C3220
End-User
End-User Contacts Servicing
Dealer
Servicing Dealer Contacts Canon
USA TSC
Assistance Required
Canon USA
Technical Support Center
1-800-528-2830
Canon USA
Digital Solutions Specialist &
Systems Engineers
Canon USA
Engineering
Rev. 1
Color imageRUNNER C2620/C3220 Service Guide
Status
Modify
Update Case
Update Case
Update Case
July 2005 Page 22