Call Escalation Procedure - Canon imageRUNNER 5570 Service Manual

B.

Call Escalation Procedure

Canon USA provides a time sensitive call escalation process for all
authorized imageRUNNER 5570/6570 Dealers. The TSC is the single
point of entry for this process. Once a call is placed to the TSC and
information is logged into the call management system, a case number will
be assigned to the call. Every effort is made to resolve the problem during
the call. Calls that cannot be resolved during the initial call and require
escalation, need to follow the process below. The status of all escalated
cases can be viewed via the e-Support Center or by calling the TSC.
imageRUNNER 5570/6570
Servicing Dealer Contacts
Assistance Required
Technical Support Center
Digital Solutions Specialist &
imageRUNNER 5570/6570 Service Guide
Canon
End-User
End-User Contacts
Servicing Dealer
Canon USA TSC
Canon USA
1-800-528-2830
Canon USA
Systems Engineers
Canon USA
Engineering
imageRUNNER 5570/6570 Service Guide
Status
Modify
Update Case
Update Case
Update Case
Rev. 0 April 2005 Page 22