If You Are Having Difficulty With Your Machine - Brother HL-L9200CDWT User Manual

Troubleshooting

If you are having difficulty with your machine

IMPORTANT
• For technical help, you must call Brother customer service or your local Brother dealer.
• If you think there is a problem with your machine, check the chart below and follow the troubleshooting
tips. You can solve most problems yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit http://solutions.brother.com/.
Printing difficulties
Difficulties
No printout.
Suggestions
Check that the correct printer driver has been installed and chosen.
Check to see if the Touchscreen is showing an error message.
(See Error and maintenance messages on page 176.)
Check the machine is online:
®
(Windows 7 and Windows Server
Click the (Start) button > Devices and Printers. Right-click Brother HL-XXXX
series and click See what's printing. Click Printer. Make sure you clear the check
mark before Use Printer Offline.
®
(Windows Vista and Windows Server
Click the (Start) button > Control Panel > Hardware and Sound > Printers.
Right-click Brother HL-XXXX series. Make sure you clear the check mark before
Use Printer Offline.
®
(Windows XP and Windows Server
Click the Start button > Printers and Faxes. Right-click Brother HL-XXXX series.
Make sure you clear the check mark before Use Printer Offline.
®
(Windows 8 and Windows Server
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings > Control Panel. In the Hardware and Sound (Hardware)
group, click View devices and printers. Right-click the Brother HL-XXXX Printer >
See what's printing. If printer driver options appear, select your printer driver. Click
Printer in the menu bar. Make sure you clear the check mark before Use Printer
Offline.
®
(For Windows Server 2012 R2) Click Control Panel on the Start screen. In the
Hardware group, click View devices and printers. Right-click the Brother
HL-XXXX Printer >See what's printing. If printer driver options appear, select your
printer driver. Click Printer in the menu bar. Make sure you clear the check mark
before Use Printer Offline.
Contact your administrator to check your Secure Function Lock settings.
Make sure the interface is set to Auto on the machine (see how to change the
interface on page 94).
®
2008 R2)
®
2008)
®
2003)
®
2012)
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