Mitel OpenPhone OpenPhone 27 User Manual
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Mitel OpenPhone OpenPhone 27 User Manual

Integrated communications platform
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OpenPhone 27 Handset
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Summary of Contents for Mitel OpenPhone OpenPhone 27

  • Page 1 OpenPhone 27 Handset User Guide...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    Table of Contents ABOUT YOUR HANDSET ... 1 About the Keys ... 1 Features and Functions ... 1 Contacting Emergency Services... 2 Important Note for Headset Users ... 3 Tips for your Comfort and Safety ... 3 About Feature Access Codes ... 3 For Users on Resilient 3300 ICP Systems...
  • Page 4 Handsfree Operation ... 16 Using the System Phonebook ... 17 Using your Personal Phonebook ... 17 Redial (External Numbers) ... 19 Saved Number Redial (Internal or External) ... 19 Speed Call - Personal... 19 Auto-Answer ... 20 CALL HANDLING ... 21 Hold ...

  • Page 5: About Your Handset

    ® The Mitel OpenPhone 27 is a wireless telephone that operates with the Mitel 3300 Integrated Communications Platform (ICP). It provides convenient softkey control of the system features, as well as a variety of features that allow you to make calls quickly and easily.

  • Page 6: Contacting Emergency Services

    Silent Charging: disables the OP27 while it is charging. Typically, you use this feature if your Mitel IP Phone has been associated (programmed into a suite on the 3300 ICP) with your OP27 phone. Then, while your phone is charging, calls to your extension will ring your Mitel IP Phone.

  • Page 7: Important Note For Headset Users

    To enable or disable the key lock while in idle state: • To enable long press the # key, to disable press the softkey and then press #. Currently, mobile IP phones do not fully support Enhanced 911 (E911) operation. It is necessary to keep the system administrator and the location database current when the phone is moved, if emergency services are required.

  • Page 8: Setting Up The Charger

    Size: AAA Type: Ni-MH rechargeable / 1.2 V Capacity: 700 mAh Mitel does not accept any responsibility for malfunction or damage if you use other types of rechargeable or normal batteries. To insert or remove the battery pack: 1. Insert the point of a pen into the hole in the bottom of the handset cover to release the pin;...

  • Page 9: Connecting The Charger

    Connecting the Charger Connect the cable from the adapter plug into the base of the charger and then insert the adapter plug into the mains socket. Charging the Batteries You can charge and discharge the batteries hundreds of times, but they will eventually be depleted.

  • Page 10: About Silent Charging

    Use Silent Charging if you don’t want calls to ring your OP27 phone while it is charging. Typically, you use this feature if your Mitel IP Phone has been associated (programmed into a suite on the 3300 ICP) with your OP27 phone. Then, while your phone is charging, calls to your extension will now only ring on your Mitel IP Phone.

  • Page 11: Getting Started

    Getting Started Powering the OP27 Phone On / Off To power on: • Press while in the standby (Off) mode. To power off: • While in idle mode, press About the Display Indicators The OP27 phone provides visual indicators for the following features and functions: Icon Description Handset is operating in Resilient mode.

  • Page 12: About The Menus

    About the Menus You can activate and deactivate OP27 features from the menus: System menu features Long press to access the following system menu features. Use the softkeys to select the desired action. To exit the system menu, long press the •...
  • Page 13 Subscription – (system administrator use only) IPEI – (system administrator use only) • Telephone Options Auto Key Lock – activates the key lock functionality automatically if you don’t press any key for over 1 minute while in idle state. Key Click – provides an audible click each time a key is pressed Alarm –...

  • Page 14: Customizing Your Phone

    To change the language of the local menu: 1. Short press 2. Press to select Local Mode. 3. Press OK. 4. Press to select Telephone Option. 5. Press OK. 6. Press to select Language. 7. Press OK. 8. Press until the desired language is highlighted.

  • Page 15: Setting The Ringer

    1. Short press 2. Press to select Local Mode. 3. Press OK. 4. Press to select Telephone Option. 5. Press OK. 6. Press to select User Name. 7. Enter your name using the keypad keys (maximum of 16 characters). For each letter in the name, press the appropriate key on the keypad until the letter is shown in the display;...

  • Page 16: Adjusting The Contrast

    To adjust the contrast: 1. Short press 2. Press to select Local Mode. 3. Press OK. 4. Press to select Telephone Option. 5. Press OK. 6. Press to select Contrast. 7. Press OK. 8. Press to select the desired contrast. There are seven levels. 1 is lightest, 7 is darkest.

  • Page 17: Using Handset Features

    1. Short press 2. Press to select Local Mode. 3. Press OK. 4. Press to select Telephone Option. 5. Press OK. 6. Press to select the desired option: • Auto Key Lock - when enabled, this feature automatically locks the keypad if you don’t press any key for one minute while the handset is idle.

  • Page 18: Setting An Alarm

    To set an alarm: 1. Short press 2. Press to select Local Mode. 3. Press OK. 4. Press to select Telephone Option. 5. Press OK. 6. Press to select Alarm. 7. Press OK. 8. Press OK. 9. Set the time in 24-hour format (hours:minutes). Note that you can only set an alarm if your administrator has set the system time to 24-hour format.
  • Page 19 6. Press to select SOS Number. 7. Using the dialpad keys, enter the emergency number that you want to assign to the SOS key. 8. Press OK. 9. Press Esc. To dial the SOS number: • Long key-press in the idle mode only (prevents accidental use). Page 15...

  • Page 20: Making And Answering Calls

    Making and Answering Calls To make a call: 1. Press 2. Dial the number. To pre-dial the number: 1. Dial the number (press the softkey to delete errors in the number). 2. Press OK. To use the redial feature: 1. Short press of the 2.

  • Page 21: Using The System Phonebook

    Using your Personal Phonebook You can store up to 100 personal telephone entries in the OP27 phonebook. Each entry can be a maximum of 16 characters in length for the name and 32 digits for the number.
  • Page 22 6. Enter the name: • For each letter in the name, press the appropriate key on the keypad until the letter is shown in the display; for example, if the letter C is required, press digit 2 three times. Use softkeys to correct errors.

  • Page 23: Redial (External Numbers)

    Redial (External Numbers) Selecting redial will automatically dial the last number dialed: To redial external numbers: 1. Short press of the key. 2. Press to select Redial. 3. Press OK. 4. Press to select the last number dialed. 5. Press OK. Saved Number Redial (Internal or External) To save the last number that dialed: 1.

  • Page 24: Auto-Answer

    Auto-Answer This feature can only be used when a headset is attached to the OP27 handset. To enable or disable auto-answer: This is not the internal OP27 headset auto-answer feature. 1. Long press the key. 2. Press No until Auto Answer? appears. 3.

  • Page 25: Call Handling

    Call Handling Hold To place a call on Hold: 1. Short press the key. 2. Press to select Hold. 3. Press OK. To retrieve a call from Hold: 1. Short press the key. 2. Press to select Hold. 3. Press OK. The caller that was on hold is retrieved. To retrieve a call from Hold at another OP27 handset: 1.

  • Page 26: Conference

    Conference To form a conference when a two-party call is already in place, or to add another party to an existing conference: 1. Press 2. Dial the number of the next party. 3. Wait for an answer. 4. Press To leave a conference: •...

  • Page 27: Call Forward

    Call Forward Call Forward lets you redirect incoming calls to an alternate number. Always redirects all incoming calls regardless of the state of your phone. B-Int redirects internal calls when your phone is busy, and B-Ext redirects external calls when your phone is busy. NA-Int redirects internal calls after several rings if you don't answer, and NA-Ext redirects external calls after several rings if you don't answer.
  • Page 28 To forward calls from a remote station to your current location (Call Forward – Remote): 1. Long press the key. 2. Press No until “Call Forwarding?” appears. 3. Press Yes. 4. Press Next until “I Am Here” appears. 5. Press Yes. 6.

  • Page 29: Callback

    To override Call Forward and ring an extension (Call Forward – Override): 1. Press 2. Dial the Call Forward - Override feature access code. 3. Dial the extension number. Callback Callback lets you request that the system notify you when a busy extension or a busy external line becomes idle, or when an unanswered station goes off-hook and then on-hook again.

  • Page 30: Messaging - Callback

    1. Short press of the key. 2. Press to select Message. 3. Press OK. To respond to a message waiting condition on your telephone: "MESSAGES" appears in the display when you have callback messages waiting. 1. Short press of the key. 2. Press to select Message.
  • Page 31 4. Do one of the following: • To enter a new password, enter your password (up to 7 digits, not including 0). • To change or clear your password, enter your current password. 5. Press Enter. 6. Long press of the key.

  • Page 32: Using Advanced Features

    Using Advanced Features Attendant Call Hold - Remote Retrieve To retrieve a call placed on Hold by the attendant: 1. Press 2. Dial the Attendant Call Hold - Remote Retrieve feature access code. 3. Dial the console ID and the Hold Slot number. Account Codes To use Forced Account Codes: 1.

  • Page 33: Call Pickup

    To retrieve a parked call: 1. Press 2. Dial the Call Park - Retrieve feature access code. 3. Dial the directory number on which the call is parked. 4. If there are multiple calls parked on the number, dial the two-digit index number to retrieve a specific call, or # to retrieve the longest parked call.

  • Page 34: Override

    To deactivate Do Not Disturb from a remote station: 1. Press 2. Dial the Do Not Disturb Cancel Remote feature access code. 3. Dial the number of the station with Do Not Disturb activated. 4. Press Override To use Override when you encounter busy or DND tone: •...

  • Page 35: Trunk Flash

    • To page your prime page group, press #. • To page a specific page group, dial the page group directory number. 3. Speak to the dialed party after the tone. To respond to a Group Page by using Meet Me Answer: 1.

  • Page 36: Regulatory Aapprovals

    The CE marking affixed to this product indicates conformance to the R&TTE Directive 99/05/EC (Radio and Telecommunications Terminal Equipment Directive). For a copy of the complete Manufacturers Declaration of Conformity, please contact the Regulatory Approvals Manager at the address below: Mitel Networks Ltd. Mitel Business Park Portskewett, Monmouthshire NP26 5YR...

  • Page 37: Index

    Index 230 Vac, 5 Accidental dialling, 3 Account codes, 30 Adapter, for charger, 6 Advanced features, 30 Alarm Set, 2 Approvals, 34 Attend Call Hold - Remote Retrieve, 30 Attendant, 30 Auto Answer, 2 Auto Key Lock, 2 Batteries charging, 6 discharging, 6 disposal, 6 replacing, 5...
  • Page 38 Silent Charging, 2 Single flash, 33 SOS key, 3 SOS Number, 2 Standby time, of batteries, 6 System administrator, 10 System menu, 9 Telephone Book, 2 Time and date, 2 Timed reminder, 32 Trembler, 2 Trunk flash, 33 Twinning, 7 Volume, 2...

This manual is also suitable for:

3300

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