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Problem:
No dial tone.
Possible Solution:
Before you pick up the phone, verify the LED for the associated Line is turned
ON and is solid. If the LED for the Line is turned ON and solid, verify the RJ-11
telephone cable is properly connected to the modem and the phone. If the cable
connections check OK, replace the phone and/or the RJ-11 telephone cable.
If either Line 1 or Line 2 LEDs are OFF (dark) or flashing, contact your service
provider and verify you have subscribed for voice service and that your service is
properly defined.
Problem:
When I make a phone call, voice quality is bad.
Possible Solution:
Voice quality is defined by the type of service you have subscribed to, the type of
service the person on the other end has subscribed to, and network quality. If you
and the person on the other end have subscribed to a good quality service and are
still getting poor voice quality, contact your service provider. Note that Terayon
tests all TA 102/202 eMTAs before shipping to verify the product is fully compli-
ant with voice quality requirements.
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