Troubleshooting; Error Messages - Toshiba B-852-TS12-QP Owner's Manual

6. TROUBLESHOOTING

6. TROUBLESHOOTING
This chapter lists the error messages and possible problems and their solutions.
If a problem cannot be solved by taking actions described in this chapter, do not attempt to repair the
printer. Turn off and unplug the printer. Then contact an authorised TOSHIBA TEC service
representative for assistance.

6.1 Error Messages

NOTES:
• If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on.
• After the printer is turned off, all print data in the printer is cleared.
•
"****" indicates the number of unprinted media. Up to 9999 (in pieces).
Error Messages
HEAD OPEN
HEAD OPEN ****
COMMS ERROR
PAPER JAM ****
CUTTER ERROR ****
(Only when the Cutter
Module is installed on
the printer.)
WARNING!
Problems/Causes
The print head block is opened in Online
Mode.
Feed or printing has been attempted with
the Print Head Block open.
A communication error has occurred.
1.The media is jammed at the media
path. The media is not fed smoothly.
2. A wrong media sensor is selected for
the media being loaded.
3. The Black Mark Sensor is not aligned
to the Black Mark on the media.
4. Size of the loaded media is not
consistent with the programmed size.
5. The Feed Gap Sensor cannot
distinguish the print area from a label
gap.
The media is jammed in the Cutter.
E6- 1
ENGLISH VERSION EO1-33028
Solutions
Close the print head block. Then press
the [RESTART] key.
Close the print head block. Then press
the [RESTART] key.
Make sure the interface cable is firmly
connected to the computer, and the
computer is turned on.
1. Remove the jammed media, and clean
the Platen. Then reload the media
properly. Finally press the
[RESTART] key.
2. Turn the printer off and then on. Then
select the media sensor supporting the
media being loaded. Finally resend
the print job.
3. Adjust the sensor position. Then press
the [RESTART] key.
4. Turn the printer off and then on.
Replace the loaded media with one
which matches the programmed size,
or select a programmed size that
matches the loaded media. Finally
resend the print job.
5. Refer to Section 6.4 to set the
threshold. If this does not solve the
problem, turn off the printer, and call
an authorised service representative.
Remove the jammed media. Then press
the [RESTART] key. If this does not
solve the problem, turn off the printer, and
call an authorised service representative.
6.1 Error Messages