Introduction; Terminal Location And Pin Privacy - First Data EFTPOS User Manual

6 Get to know your terminal

Introduction

Your First Data Merchant Solutions EFTPOS terminal allows you to accept credit, debit and charge card
transactions electronically as a means of payment.
Customers can access their cheque, savings or credit accounts for purchases and refunds. Customers can
also request cash out from cheque and savings accounts.
Terminal location and
PIN privacy
The physical location of an EFTPOS terminal is
important in protecting a customer's PIN privacy.
When your new terminal is installed or relocated
within the premises, you must take care to ensure:
>
the EFTPOS terminal is in a position that allows
the customer to enter their PIN so it cannot be
observed by employees or other customers
>
the EFTPOS PIN pad has an adequate length of
terminal connection cord to allow customers to
enter their PIN privately
>
if in a fixed position, the EFTPOS PIN pad has
not been placed at an angle or height that
prevents customers from shielding their PIN
entry
>
the placement of mirrors and other reflective
materials do not allow the customer's PIN entry
to be observed through reflection
>
security cameras can't make a visual record of a
customer's PIN entry.
You should communicate these guidelines to any
staff members that process EFTPOS transactions
using the First Data Merchant Solutions terminal.
It is also important to remind staff members that
customers should never be asked to disclose a PIN.