First Data EFTPOS User Manual page 24

24 Operating your EFTPOS terminal
Ask the customer if they would prefer to enter
their PIN or sign the receipt. Press 'PIN' or
'Signature' accordingly.
If the customer requires a copy of the receipt,
press the green 'thumbs up' button.
If the customer does not require a copy of the
receipt, press the red 'thumbs down' button.
IMPORTANT
Please ensure that you check the transaction is approved before completing the sale. Hand the
customer their copy of the transaction record, their card and any cash out requested. If a transaction
is declined, tell the customer the reason, advise them to contact their bank if required and seek an
alternative form of payment.
Step 09
PIN or Sign?
Step 11
Customer copy?
Step
EFTPOS in progress.
Please wait
This screen indicates the terminal is attempting
to process the transaction. The screen will
update to reflect the status, eg 'APPROVED'.
Step
Remove card
If the customer used a chip card to process the
transaction, you can now remove the chip card.
10
12