First Data VeriFone VX810 Duet Quick Reference Manual

4) Refunds (Credit)
Use this process to produce a refund to the customer. Use the
refund process when:
 The customer returns purchased goods.
 You want to reverse an incorrect sale, but the terminal has
been balanced since the incorrect sale.
1 2 3
Date time refunD refunD
purchase
enter clerk iD/
refunD
server iD:
amount: $0.00 (optional)
settlement
Press the F3 Key Enter the amount Enter the Clerk/
for Refund. using the keypad. Server ID number
Press the Green and press the
Enter Button. Green Enter
Button.
4 5 6
refunD refunD yes refunD
total: $0.01 no
total: $0.00
swipe or total: $0.01
enter acct# approveD
Swipe Magnetic Confirm the The screen will
Stripe or Key Enter amount by display status
the Card number pressing Yes (F1). and a merchant
now. If manually If the amount is receipt will print.
entered, you will incorrect, press F2
be prompted to for No to Decline
enter the expiry the amount
date of the card and stop the
as well. transaction.
7
refunD
tear receipt
press enter
Tear the Merchant
copy receipt off
and then press
the Green Enter
Button to print the
customer copy.
255-299_vx810 POSNET Product Guide quad.indd 1
5) Re-Printing
Use this process to re-print transactions made since the last
balance.
1 2 3
Date time reprint reprint any
purchase receipt
refunD last receipt
invoice number:
settlement any receipt
Press the 3rd Press F2 to print Enter the Invoice
purple key from the last receipt number for the
the left to or Press F3 to transaction you
access the print any other would like to
Reprint Feature. transaction in the reprint and hit
open batch. Enter.
Thermal Printer
Paper Roll Cover
NoTE: To Change Paper, Lift paper Cover shown above, insert new
paper roll (paper coming from under the roll) and close cover.
6) Reports and Balancing
This will process all sales and credits that have been entered
since the last time the terminal was balanced. It will ensure that
any charges/credits are applied to the customer's card and that
any funds due to you are sent to your account. As part of the
balance process, you should print a Totals or Detail report to
confirm your batch totals. You must ensure that you balance daily
in order to receive timely deposit of your funds.
1 2 3
Date time reports total reports
purchase
total reports
refunD
Detail reports
server reports calculating...
settlement
Press the 4th Select the report The selected
purple key from you wish to run report will print.
the left to open by selecting F2, Additional prompts
the Reports Menu. F3 or F4, or press may appear
the first purple for options,
key (Arrow Key) depending on
to move through the report that is
additional reports. selected.
4 5 6
Date time settlement settlement
purchase
refunD
total: $0.00 total: $0.00
settlement
Press F4 for Enter the Total of The batch will
Settlement - the batch from settle and the
A Totals report your Totals or current batch is
will print. Detail reporting then deleted from
and press Enter. the terminal.
If you require assistance with your point-of-sale
terminal, please refer to your Merchant Services
Operating Guidelines for your appropriate POS
Technical Help Desk contact information.
MY MID:
MY TID:
MY Helpdesk PH#
firstdata.com
© 2009 First Data Corporation. All rights reserved. All trademarks, service
marks and trade names referenced in this material are the property of their
respective owners.
255-299 9/09
VeriFone
VX810 Duet
Quick Reference Guide
2
5
4
1 - Function Keys
2 - Arrow, Pre-Auth, Reprint,
& Reports keys
3 - Magnetic Card reader
4 - Chip Card Reader
5 - KeyPad for Data and PIN Entry
10/16/09 9:56:46 AM
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