Void - First Data EFTPOS User Manual

53 Operating your EFTPOS terminal

Void

There are some cases where either the merchant
or the customer makes a mistake during the
payment process and don't realise until the
transaction has completed. In these instances, it
is too late to cancel or reverse the transaction and
the transaction must be voided instead.
The void function may need to be used if:
>
the customer uses an incorrect card
>
the merchant enters an incorrect amount
>
the merchant accidentally adds a tip to an
incorrect transaction.
When this occurs, the merchant needs to void the
incorrect transaction and process a new one.
IMPORTANT — A void can only be performed on a
credit card transaction. A refund is the equivalent
process for debit transactions.
You can only void a transaction prior to performing
a settlement on your terminal (this includes forced
settlement).
There will be no record of the transaction and
its void on your customer's bank account. This is
because the transaction is deleted before the
bank can complete it and no funds are removed
from your customer's account.
The transaction and void will also not appear on
your terminal settlement summary for the same
reason. A record of the voided transaction will only
appear on your transaction list report.
If you have already settled your terminal, the
incorrect transaction must be refunded and
re-processed. For more information, refer to the
refund process on page 31 of this guide.