Troubleshooting - BenQ W3000 User Manual

Troubleshooting

Problem
The projector does
not turn on.
No picture.
Image is unstable.
Picture is blurred.
Remote control
does not work.
3D content does
not display correctly.
Cause
There is no power from the power
cable.
Attempting to turn the projector on
again during the cooling process.
The lamp cover is not securely attached. Correctly attach the lamp cover.
The video source is not turned on or
connected correctly.
The projector is not correctly
connected to the input signal device.
The input signal has not been correctly
selected.
The connection cables are not securely
connected to the projector or the signal
source.
The projection lens is not correctly
focused.
The projector and the screen are not
aligned properly.
The lens cover is still closed.
The battery is out of power.
There is an obstacle between the
remote control and the projector.
You are too far away from the projector.
The 3D glasses are out of battery.
The settings in the 3D menu are not set
correctly.
Your Blu-ray Disc is not in 3D format.
The input source has not been correctly
selected.
Remedy
Plug the power cord into the AC inlet
on the projector, and plug the power
cord into the power outlet. If the power
outlet has a switch, make sure that it is
switched on.
Wait until the cooling down process has
completed.
Turn the video source on and check that
the signal cable is connected correctly.
Check the connection.
Select the correct input signal with the
SOURCE key on the projector or
remote control.
Correctly connect the cables to the
appropriate terminals.
Adjust the focus of the lens using the
focus ring.
Adjust the projection angle and direction
as well as the height of the unit if
necessary.
Remove the lens cover.
Replace the battery with new one.
Remove the obstacle.
Stand within 7 meters (23 feet) of the
projector.
Recharge the 3D glasses.
Correctly set the settings in the 3D
menu.
Use a 3D Blu-ray Disc and try again.
Select the correct source with the
SOURCE key on the projector or
remote control.
Troubleshooting 69