Emergency Call - Mercedes-Benz 2012 E-Class Sedan Operator's Manual

G
WARNING
A malfunction in the system has been
detected if one of the following conditions
occurs:
the indicator lamp in the SOS button does
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not light up during the system self-
diagnosis.
the indicator lamp in the F Roadside
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Assistance button does not light up during
the system self-diagnosis.
The indicator lamp in the ï information
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button does not light up during self-
diagnosis of the system.
the indicator lamp in the SOS button,
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F Roadside Assistance button or ï
information button continues to be lit red
after the system self-diagnosis.
Tele Aid Inoperative
The
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Not Activated
message appears in the
multifunction display after the system self-
test.
If a malfunction is indicated as outlined above,
the system may not operate as expected. In
the event of an emergency, assistance must
be summoned by other means.
Have the system checked at the nearest
authorized Mercedes-Benz Center or contact
the following service hotlines:
USA: Mercedes-Benz Customer Assistance
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Center under
1-800-FOR-MERCedes(1-800-367-6372)
or 1-888-990-9007
Canada: Customer Service at
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1-888-923-8367

Emergency call

Important safety notes
! A license agreement must exist in order
to activate the mbrace service. Ensure that
your system is activated and ready for use,
and press the ï MB Info call button to
register. If any of the steps mentioned is
not carried out, the system may not be
activated.
If you have questions about the activation,
contact one of the following telephone
assistance services:
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An emergency call is dialed automatically if
an air bag or Emergency Tensioning Device is
triggered.
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An mbrace emergency call that has been
initiated automatically cannot be
terminated by the customer.
An emergency call can also be initiated
manually.
Tele Aid
or
As soon as the emergency call has been
initiated, the indicator lamp in the SOS button
flashes. The
appears on the multifunction display.
The audio output is muted.
Once a connection has been established, the
Call Connected
multifunction display.
All important information on the emergency
is transmitted, for example:
current location of the vehicle (as
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determined by the GPS system)
vehicle identification number
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information on the type of emergency
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Shortly after the emergency call has been
initiated, a voice connection is automatically
established between the Mercedes-Benz
Customer Assistance Center and the vehicle
occupants. If the vehicle occupants respond,
the Mercedes-Benz Customer Assistance
Center attempts to get more information on
the emergency.
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If no vehicle occupant answers, an
ambulance is immediately sent to the
vehicle.
I n f o r m a t i o n P r o v i d e d b y :
USA: Mercedes-Benz Customer
Assistance Center under
1-800-FOR-MERCedes
(1-800-367-6372) or 1-888-990-9007
Canada: Customer Service at
1-888-923-8367
Connecting Call
message appears in the
Features
297
message
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