Troubleshooting - Intelix DIGI?HD?UHR2 Installation Manua

Note: Dip switches are located under the cap on the
side of the unit.
Copying Display EDID
1. Disconnect the transmitter from the source devices.
2. Disconnect the receiver from the destination device.
3. Connect the transmitter to the destination device via an
HDMI cable.
4. Connect the 5VDC power supply to the transmitter.
5. Press the Hand Shake button. The Status LED will flash
and remain solid. The EDID signals have been copied and
stored.
6. Disconnect the transmitter and repeat normal
installation procedures.
DIGI‐HD‐UHR2‐S Transmitter Dip Switch Positions
Position 1 Position 2
Off Off
Off On
On Off
On On
*The DIGI‐HD‐UHR2 system must be power cycled for the
changes to take effect.
DIGI‐HD‐UHR2‐R Receiver Switch Positions
Position 1 Position 2
Off Off
Off On
On Off
On On
*The DIGI‐HD‐UHR2 system must be power cycled for the
changes to take effect.
Mode
Read EDID data from displays
Turn on Dolby TrueHD and DTS‐HD
Turn on stereo audio
No function
Mode
Extended cable
Force signal output
Normal cable
No function
Symptom
No signal
Status LED is off
No signal
Unusual colors in the
video
No signal
Screen is completely
snowy
Speckling in the video
image
Occasional signal
dropouts
Video without audio
Speckling in the video
image
Video without audio
The Intelix DIGI‐HD‐
UHR2 conforms to
HDMI and HDCP
specifications. Intelix
does not guarantee
operation with devices
that do not conform to
these specifications. The
Intelix DIGI‐HD‐UHR2
passes HDCP signals and
does not manipulate
them in any way.
Distances and picture quality may be affected by cable grade, cable
quality, source and destination equipment, RF and electrical
interference, and cable patches.
Recommended Temperatures:
2222 Pleasant View Road
Suite #1
Middleton, WI 53562
Troubleshooting
Possible Solutions
Verify that both ends of the twisted pair
cables use 568B crimp pattern.
Verify HDMI cables and source and
destination HDMI ports are operational.
Verify the power supplies are connected to
both the send and receive baluns.
Verify the power LEDs on both the send
and receive units are brightly illuminated.
Power off the destination device and
power it back on to force renegotiation.
Unplug and re‐plug the HDMI cable from
receive balun to force renegotiation.
Use shorter runs of twisted pair cabling.
Drop the HDMI signal to the next lower
resolution; i.e., decrease resolution from
1080p to 1080i, etc.
Replace the twisted pair cable with a
higher grade twisted pair cable; i.e.,
replace Cat 5e with Cat 6.
If the destination device is incapable of
displaying the video signal, alter the source
signal; i.e., decrease resolution from 1080p
to 1080i, etc.
Change source device to output PCM other
than Bitstream audio
Enable PCM down sampling if supported by
your source device
Operating: 0° to 55°C
Storage: ‐20° to 85°C
Humidity: up to 95%
Phone: 608-831-0880
Toll-Free: 866-4-MATMIX
Fax: 608-831-1833