The Cartridge Is Jammed - Fujitsu LTO-2 User Manual

Half-height sas tape drive

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The cartridge is jammed

If the cartridge is jammed or the backup application is unable to eject it, you can force eject the

cartridge.

Attempt a drive unload/eject operation from the backup software.

Many backup applications will issue a Prevent Media Removal (PMR) command to the drive robot

in an attempt to prevent human interference during a backup job. If this occurs, the software that

issued the PMR must be used to load and unload tapes.

Shut down backup software and, if in a Windows environment, stop removable storage services.

Press the Eject button on the front of the tape drive.

Sometimes it is necessary to use the Eject button instead of software to unload a tape because

software can lose communication with the product or a rogue application can prevent the software

from unloading the tape.

IMPORTANT:

This can take several minutes in many cases. Ensure that drive activity has stopped before

continuing on (waiting 10 minutes is a good rule of thumb). It is important that you allow

sufficient time for the drive to complete rewinding the cartridge. If you interrupt it, you may

damage the media or the tape drive.

Power down the drive.

Disconnect the data cable.

After at least 15 seconds, power the drive back up and wait till the drive is idle/ready.

CAUTION:

Use care when disconnecting data cables to ensure that connectors are not reversed, pins

are not bent, and so on.

IMPORTANT:

Powering up with a cartridge in the drive can take several minutes. It is important that you

allow sufficient time for the drive to complete rewinding the cartridge. If you interrupt it, you

may damage the media or the tape drive.

Ensure that drive activity has stopped (waiting 10 minutes after power up is a good rule of thumb).

Push the Eject button.

This step attempts to overcome unload issues due to the drive being in an abnormal state or

because Prevent Media Removal has been incorrectly left on after being set by a rogue application.

LTO-2 Half-Height SAS Tape Drives

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