The Cartridge Is Jammed - Fujitsu Streamer DAT 160 User Manual

Troubleshooting
6.4.1

The cartridge is jammed

If the cartridge is jammed or the backup application is unable to eject it, you can
force eject the cartridge. Once the cartridge is successfully ejected, it is good
practice to upgrade the firmware. If the failure occurs regularly, contact
customer service via http://ts.fujitsu.com/support.
Ê Either press and hold the Eject button on the front of the tape drive for at
least 15 seconds. Or press the Eject button three times within 5 minutes.
Ê Wait for the cartridge to be ejected. The drive waits until 35 seconds have
passed from the time of the first press, to give the normal eject procedure a
chance to proceed. After this period, it immediately releases the tape and
ejects the cartridge, regardless of what operation it was performing. It is
important that you allow sufficient time for the drive to complete this process.
If you interrupt it, you may damage the media or the tape drive. The drive is
then reset as though you had turned the power off and then on again.
You may lose data if you force eject a cartridge. The tape may also become
unreadable because an EOD (End of Data) mark may not be properly
written.
Ê If the cartridge is still jammed, the tape drive has failed. Contact customer
service.
DAT 160 USB
Problems with cartridges
35