Avaya 4600 Series Administrator's Manual page 116

Troubleshooting Guidelines
Table 12: Possible Error Messages During Installation or Operation of 4600 Series IP
Telephones (continued)
Error Message
Extension in use
Failed to set phone IP
Address
Incompatible
Message light blinks on
and off, and the
telephone did not
complete registration.
NAPT Error
No Socket
Password Error
116 4600 Series IP Telephone Release 2.2 LAN Administrator Guide
Cause/Resolution
CAUSE: The specified extension is already in use,
according to the Avaya media server.
RESOLUTION: Wait a few minutes, and try again. Waiting
works when the extension is correctly administered, but a
service interruption occurs of which the Avaya media
server is not yet aware. Otherwise, verify the proper
extension with respect to switch administration.
Alternatively, if you are logging in from a remote location
and want to log the other user off, press the # key twice,
once at each prompt.
CAUSE: The 4600 Series Telephone was originally
installed on one switch with Static Addressing, and has
subsequently been installed on another switch with an
active DHCP server assigning dynamic IP Addresses.
RESOLUTION: Reset the telephone.
CAUSE: This release of the Avaya media server does not
support the current version of the IP telephone.
RESOLUTION: Upgrade to the current version of Avaya
media server software.
CAUSE: The telephone has a hardware fault.
RESOLUTION: Replace the telephone.
CAUSE: A device between the telephone and the call
server is invoking Network Address Port Translation, which
the 4600 Series IP Telephones do not support.
RESOLUTION: Contact the System Administrator to
remove or re-administer the NAPT device.
CAUSE: The telephone has registered with the call server,
but network problems have prevented the telephone from
opening a TCP socket.
Note: This message only occurs on older software
versions. Telephones with newer software automatically
reset.
RESOLUTION: Press the # button to reset the telephone
and contact the [Network] System Administrator to report
the network problem.
CAUSE: An invalid PBX Registration password has been
entered.
RESOLUTION: Re-enter the password if entered
incorrectly. If appropriate, verify proper password with
respect to switch administration.
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