Avaya 4600 Series Administrator's Manual page 114

Troubleshooting Guidelines
Table 12: Possible Error Messages During Installation or Operation of 4600 Series IP
Telephones (continued)
Error Message
Discovering...
File too large
Cannot save file
Gateway Error
Hardware failure
IP Address in use by
another
NAPT Error
No Ethernet
114 4600 Series IP Telephone Release 2.2 LAN Administrator Guide
Cause/Resolution
CAUSE: The telephone is seeking a gatekeeper on the
media server, using its administered gatekeeper list.
RESOLUTION: Wait for a valid registration to occur, or
press # to interrupt the search and re-initialize manual or
DHCP/script files procedures.
CAUSE: The telephone does not have sufficient room to
store the downloaded file.
RESOLUTION: Verify the proper filename is administered
in the script file, and that the proper application file is
located in the appropriate location on the file server.
CAUSE: DEFINITY Release 8.4 does not have an H.323
station extension for this telephone.
RESOLUTION: On the station administration screen,
ensure the DCP set being aliased for this IP telephone has
an H.323 station extension administered, in accordance
with switch administration instructions.
CAUSE: Hardware failure prevented downloading of
application file,
RESOLUTION: Replace telephone.
CAUSE: The telephone has detected an IP Address
conflict.
RESOLUTION: Verify administration to identify duplicate
IP Address(es).
CAUSE: A device between the telephone and the call
server is invoking Network Address Port Translation, which
the 4600 Series IP Telephones do not support.
RESOLUTION: Remove or re-administer the NAPT device
or move the telephone.
CAUSE: When first plugged in, the IP telephone is unable
to communicate with the Ethernet.
RESOLUTION: Verify the connection to the Ethernet jack,
verify the jack is Category 5, etc. Note that if the telephone
is attached to a 30A switched hub, upon loss of Ethernet
connectivity, the usual "No Ethernet" message is not
displayed.
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