Cannot Print - Konica Minolta bizhub C353 User Manual

Troubleshooting
14 Troubleshooting
14.1

Cannot print

This chapter description the troubleshooting procedures for possible malfunctions.
Perform the following troubleshooting procedures if this machine does not print after specifying a print job.
Symptom
A message "No printers are connect-
ed." or "Print error" appears.
A postscript error appears.
The machine does not start printing
although the print job was completed
on the computer.
C353/C253/C203
Cause
The printer driver selected for print-
ing may not be compatible with the
printer controller.
The network cable or USB cable
may be disconnected.
An error may be occurring on the
machine.
Available memory space may be in-
sufficient.
Available computer memory space
may be insufficient.
There may be an error in the applica-
tion software settings.
The file printing settings may be in-
correct.
The printer driver selected for print-
ing may not be compatible with the
printer controller.
The network cable or USB cable
may be disconnected.
An error may be occurring on the
machine.
A print job may be queued in this
machine, delaying printing.
When executing the print job, "Save
in User Box" may have been speci-
fied.
When executing the print job, "Se-
cure Print" may have been speci-
fied.
If the Account Track function is op-
erating, an unregistered department
name (or password) may have been
entered.
If the authentication settings have
been applied, an unregistered user
name (or password) may have been
entered.
Different encryption passphrases
may be specified for the printer driv-
er and the machine.
Available computer memory space
may be insufficient.
Network connection to the printer
controller is not established (if net-
work connection is specified).
The enhanced security mode may
be enabled on the machine.
Remedy
Check the printer name selected.
Check that the cable is connected
properly.
Check the control panel of the ma-
chine.
Perform a test print to check wheth-
er printing is possible.
Perform a test print to check wheth-
er printing is possible.
Refer to the user's manual of the ap-
plication software to check the set-
tings.
Change the settings and try to print
again.
Check the printer name selected.
Check that the cable is connected
properly.
Check the control panel of the ma-
chine.
Check the job order on the Active
Jobs list in the control panel of the
machine.
Check if the print job is held in the
"User Box" in the control panel of
the machine.
Check if the print job is held on the
"Secure Print User Box" in the con-
trol panel of the machine.
Enter the correct department name
(or password).
Enter the correct user name (or
password).
Specify the same encryption pass-
phrase for the machine and the
printer driver.
Perform a test print to check wheth-
er printing is possible.
Consult with the network adminis-
trator.
Specify the authentication settings
in the enhanced security mode. For
details, contact the administrator of
this machine.
14
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