Understanding Display Messages - Samsung MultiXpress M537x series Basic Manual

Understanding display messages

Messages appear on the display screen to indicate the machine's status or
errors. Some error messages are shown with graphics to help you troubleshoot
problem. Refer to the tables below to understand the messages and their
meaning, and correct the problem, if necessary. Messages and their
explanations are listed in alphabetical order.
• If a message is not in the table, reboot the power and try the printing job
again. If the problem persists, call for service.
• When you call for service, provide the service representative with the
contents of display message.
• Some messages may not appear in the display depending on options or
models.
• [color] indicates the color of toner or imaging unit.
• [number] indicates the device number.
• [error number] indicates the error number.
Message
Check whether the pieces There is a problem in
of paper remain in the the paper path.
paper path
Did not supply enough The machine cannot
toner. Remove seal tape detect a toner
of toner cartridge or cartridge. Or not
shake it. Call for service if removed seal tape of
the problem persists toner cartridge.
Meaning Suggested solutions
Remove the pieces of
paper remain in the paper
path. If the problem
persists, call for service.
Remove the sealing tape
from the toner cartridge.
Refer to Quick Install
Guide.
Message
Door is open. Close it The door is not
securely latched.
End of life, Replace with The indicated imaging
new imaging unit unit has reached its
estimated imaging
unit life
End of life, Replace with The indicated toner
new toner cartridge cartridge has reached
its estimated cartridge
a
life .
Engine System Failure: There is a problem in
[error number]. Turn off the engine system.
then on
Finisher door is open. The finisher door is not
Close it securely latched.
Finisher Failure [error There is a problem in
number]. Check finisher the finisher.
Meaning Suggested solutions
Close the door until it locks
into place.
Replace the imaging unit
with a Samsung-genuine
imaging unit (see
a "Replacing the imaging
.
unit" on page 200).
Replace the toner
cartridge with a Samsungg
enuine toner cartridge
(see "Replacing the toner
cartridge" on page 197).
Turn the machine off and
back on again. If the
problem persists, call for
service.
Close the door until it locks
into place.
Checking the output and
turn the machine off and
back on again. If the
problem persists, call for
service.
9. Troubleshooting
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