Samsung MultiXpress M537x series Basic Manual page 252

Solving other problems
Condition Possible cause
The machine The machine cable is
prints, but the loose or defective.
text is wrong,
garbled, or
incomplete.
The wrong printer driver
was selected.
The software application
is malfunctioning.
The operating system is
malfunctioning.
If you are in a DOS
environment, the font
setting for your machine
may be set incorrectly.
Pages print, The toner cartridge is
but they are defective or out of toner.
blank.
The file may have blank
pages.
Some parts, such as the
controller or the board,
may be defective.
Suggested solutions
Disconnect the machine cable and
reconnect. Try a print job that you
have already printed successfully. If
possible, attach the cable and the
machine to another computer that
you know works and try a print job.
Finally, try a new machine cable.
Check the application's printer
selection menu to ensure that your
machine is selected.
Try printing a job from another
application.
Exit Windows and reboot the
computer. Turn the machine off
and back on again.
Change the language setting.
Redistribute the toner, if necessary.
If necessary, replace the toner
cartridge.
Check the file to ensure that it does
not contain blank pages.
Contact a service representative.
Condition Possible cause
The machine Incompatibility between
does not print the PDF file and the
PDF file Acrobat products.
correctly.
Some parts of
graphics, text,
or illustrations
are missing.
If the PDF file do not
include the font or do
have the object which is
set on Interactive mode.
The print The resolution of the
quality of photo is very low.
photos is not
good. Images
are not clear.
Before Using damp paper can
printing, the cause vapor during
machine emits printing.
vapor near the
output tray.
The machine Paper size and paper size
does not print setting do not match.
special- sized
paper, such as
billing paper.
Suggested solutions
Printing the PDF file as an image
may enable the file to print. Turn on
Print As Image from the Acrobat
printing options.
It will take longer to print
when you print a PDF file as
an image.
Try printing a job from Printer
Driver.
Reduce the photo size. If you
increase the photo size in the
software application, the resolution
will be reduced.
This is not a problem. Just keep
printing. Try a fresh ream of paper.
Set the correct paper size in the
Custom Paper List in the Paper tab
in the Printing Preferences (see
"Paper Options" on page 72).
9. Troubleshooting
252