Step
Action and questions
2
Re connect the cables. Did this fix the problem
Check the cables for continuity. Is there continuity?
3
4
Replace the cables. Did this fix the issue?
5
Check pins 1,3, and 7 on CN03 on the LVPS for +5V,
and pins 5, and 9 for +24V. Are the voltages correct?
6
Replace the LVPS. Did this fix the problem?
7
Replace the engine board. Does this fix the issue?
8
Replace the printhead controller board. Did this fix the
issue?
941.03 CPU error
Step
Action and questions
1
POR the printer.
Does the problem go away?
2
Replace the printhead controller. Does this fix the
problem?
3
Replace the RIP board. Did this fix the issue?
941.04 MDC controller error
See the 941.02 MDC error.
941.05 EEPROM error
Step
Action and questions
1
POR the printer a few times. Did this fix the issue?
2
Replace the printhead controller. Does this fix the
problem?
3
Replace the RIP board. Did this fix the issue?
Yes
No
Problem resolved
Go to step 3.
Go to step 5.
Go to step 4.
Problem resolved
Go to step 5.
Go to step 7
Go to step 6.
Problem resolved
Go to step 7
Problem resolved
Go to step 8.
Problem resolved
Contact your
second level of
support.
Yes
No
Problem resolved
Go to step 2.
Problem resolved
Go to step 3.
Problem resolved
Contact your
second level
support.
Yes
No
Problem
Go to step 2.
resolved.
Problem resolved
Go to step 3.
Problem resolved
Contact your
second level
support.
Diagnostic information
7541-03x
2-63