Troubleshooting - New Buck Corporation EMBER VISION 100 SERIES Installation Instructions Manual

If the flames show any unusual shapes or behavior, or if the burners fail to ignite properly, then the
burner holes may require cleaning. If this occurs, it is preferable to contact your nearest dealer to get
your heater serviced.
Alternatively, the heater can be cleaned by removing the top, front, and rear logs. Handle the logs
gently so as not to damage them. Always lift each log by holding it carefully at each end. Use a
vacuum cleaner with a soft-brush attachment to carefully remove dust and loose particles from the base,
logs, and from around the burners. NOTE: Never use a sharp object such as a needle or knife to clean the
pilot.
WARNING:
Failure to keep the primary air openings(s) of the burner(s) clean may result in sooting
and property damage.
TURN OFF, UNPLUG HEATER AND LET COOL BEFORE SERVICING.
ONLY A QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR
HEATER.
NEVER USE A WIRE, NEEDLE, OR SIMILAR OBJECT TO CLEAN ODS/
PILOT. THIS CAN DAMAGE ODS/PILOT.
OBSERVED
PROBLEM
When igniter button is pressed,
there is no spark at ODS/PILOT
OBSERVED
PROBLEM
When igniter button is pressed,
there is spark at ODS/PILOT but
no ignition

TROUBLESHOOTING

WARNING
CAUTION
POSSIBLE
CAUSE
1. Igniter electrode positioned
incorrectly
2. Igniter electrode broken
3. Igniter electrode not
connected to igniter cable
4. Igniter cable pinched or wet
5. Piezo igniter nut is loose
6. Broken igniter cable
7. Bad piezo igniter
POSSIBLE
CAUSE
1. Gas supply turned off or
manual shutoff valve is
closed
2. Control knob not in "PILOT"
position
3. Control knob not pressed in
while in "PILOT" position
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SOLUTION
1. Replace igniter
2. Replace igniter
3. Reconnect igniter cable
4. Free igniter cable if pinched
by any metal or tubing. Keep
igniter cable dry.
5. Tighten nut.
6. Replace piezo igniter cable
7. Replace igniter cable
SOLUTION
1. Turn on gas supply or open
manual shutoff valve
2. Turn control knob to "PILOT"
position
3. Press in control knob while in
"PILOT" position.