243.Xx Paper Jam Service Check - Lexmark C78x Service Manual

Step Actions and questions
2 Make sure the envelopes are loaded correctly. Make
sure the side and back restraints are located and
seated properly.
Are the envelopes loaded correctly?
3 Observe if the envelopes feed from the tray.
Note: You can observe the autocompensator pick rolls
and the envelopes through the tray access door.
Are the envelopes leaving the tray?
4
Check the pick rolls to verify both pick rolls are
installed.
Are any of the pick rolls missing?
5 Check to make sure the autocompensator pick rolls are
correctly installed.
Are the autocompensator pick rolls correctly installed?
6 Observe the pick rolls as they try to pick and feed
envelopes from the tray.
Do the pick rolls turn?
7 Check the autocompensator pick rolls for signs of wear
or contamination.
Are the pick rolls worn or contaminated?
8 If you continue to have problems, replace the complete
envelope option.

243.xx paper jam service check

For third installed tray/option.
500-sheet drawer option
Media does not reach the pass thru sensor.
Step Actions and questions
1 Is Tray 3 a HCIT 2000-sheet option?
2 Make sure the media installed in the tray meets
specifications.
Does the media meet specifications?
Yes No
Go to step 3 Load the
envelopes
correctly.
Go to step 8 Go to step 4
Go to step 5 Install a new pair
of pick rolls. Both
pick rolls should
be installed at the
same time. See
"Pick rolls
removal" on
page
Go to step 6 Install the pick
rolls correctly.
See
removal" on
page
Go to step 7 Replace the
envelope option.
Replace the pick Go to step 8
rolls. Both pick
rolls should be
replaced at the
same time. See
"Pick rolls
removal" on
page 4-70.
Yes No
Go to "HCIT" on Go to step 2
page 2-45.
Go to step 3 Inform the
customer that
media loaded in
Tray x does not
meet
specifications.
Diagnostic information
5061
4-70.
"Pick rolls
4-70.
2-43