HP 15 Maintenance And Service Manual
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HP 15 Maintenance And Service Manual

HP 15 Maintenance And Service Manual

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HP 15 Notebook PC
Maintenance and Service Guide

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  • Page 1 HP 15 Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 4 Finding your hardware and software information ....................4 Locating hardware ..........................4 Locating software ..........................4 Right side ................................5 Left side ................................. 6 Display ................................... 7 Top ..................................
  • Page 8 Power connector cable ........................65 Speakers ............................66 Display assembly ..........................67 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ..............74 Starting Setup Utility (BIOS) ..........................74 Updating the BIOS ..............................74 Determining the BIOS version ......................74 Downloading a BIOS update ......................
  • Page 9 Restore and recovery ............................80 Recovering using HP Recovery Manager ..................81 What you need to know ....................81 Using the HP Recovery partition (select models only) ..........81 Using HP Recovery media to recover ................82 Changing the computer boot order ................82 Removing the HP Recovery partition (select models only) ..............

  • Page 11: Product Description

    15.6 in, white light-emitting diode (WLED), SVA, high-definition (HD), BrightView (1366×768) display, 3.6-mm; typical brightness: 200 nits 15.6 in, WLED, HD, BrightView (1366×768) display, 3.0-mm, SVA + eTP; typical brightness: 200 nits All display assemblies include wireless local area network (WLAN) antenna cables...
  • Page 12 Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter Compatible with Miracast-certified devices Wireless display support (WiFi direct) External media HP Multi-Format Memory Card Reader slot with push-push technology, supporting the following digital card cards formats: ● Secure Digital (SD) Memory Card ●...
  • Page 13 Category Description Security Kensington Security Lock Operating system Preinstalled: Windows 8.1 with Bing image (64 bit) Windows 8.1 with Bing image (64 bit) with 2 years 100GB OneDrive Serviceability End user replaceable parts: AC adapter Battery Keyboard (select model replacement only) Memory module Optical drive Hard drive...

  • Page 14: External Component Identification

    External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type control panel, and then select Control Panel. Select System and Security, select System, and then click Device Manager in the left column. A list displays all the devices installed on your computer.

  • Page 15: Right Side

    For additional safety information, refer to the Regulatory, Safety and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides.

  • Page 16: Left Side

    Left side Component Description Power connector Connects an AC adapter. ● AC adapter light On: The AC adapter is connected and the battery is charged. ● Off: The computer is using battery power. Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or...

  • Page 17: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides.

  • Page 18: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 19: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on. Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on.

  • Page 20: Buttons And Speakers

    Buttons and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 21: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key or, on select models, the spacebar. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 22: Bottom

    Bottom Component Description Battery lock Locks and unlocks the battery in the battery bay. Battery bay Holds the battery. Battery release latch Releases the battery. Vents (6) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 23: Locating System Information

    Component Description CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support.

  • Page 24: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Locating system information on page 13 details. Item Component Spare part number...
  • Page 25 System board (includes replacement thermal material): Models with a hard drive and optical drive: AMD A4-5000 1.5 GHz (2 MB, L2, 1600MHz DDR3L, Quad 15 W) for use in models with a 781933-001 hard drive and optical drive without Windows 8.1 AMD A4-5000 1.5 GHz (2 MB, L2, 1600MHz DDR3L, Quad 15 W) for use in models with a...
  • Page 26 Component Spare part number Models with a 32GB eMMC: AMD E2-3000 1.65-GHz (1-MB L2, 1333MHz DDR3L Dual 15 W) for use in models without 781937-001 Windows 8.1 AMD E2-3000 1.65-GHz (1-MB L2, 1333MHz DDR3L Dual 15 W) for use with Windows 8.1...

  • Page 27: Display Assembly Subcomponents

    732072-001 Display back enclosure (includes 2 rubber screw covers): 776771-001 Miscellaneous parts Component Spare part number 45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm) 741727-001 Power cord (3-pin, black, 1.00-m) 755530-001 Screw Kit 776782-001 HDMI to VGA Adapter...

  • Page 28: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or screws) 500 GB 5400 rpm 7 mm 683802-001 Hard Drive Hardware Kit, includes: 732071-001 Hard drive rubber bracket Hard drive connector cable Hard drive screws (2, not illustrated) DVD±RW Double-Layer SuperMulti Drive (includes optical drive hardware kit with optical...
  • Page 29 Description 732078-001 TouchPad button board (includes cable) 732080-001 15.6-in, LED. HD, BrightView raw display panel (includes 2 rubber screw covers) 732084-001 Speakers (include subwoofer, speaker cables, and 4 rubber isolators) 741727-001 45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm), nslim 752237-001 4 cell, 41 Wh, 2.8-Ah, Li-ion battery...
  • Page 30 Spare part number Description 781933-001 System board AMD A4-5000 1.5 GHz (2 MB, L2, 1600MHz DDR3L, quad core, 15 W) for use in models with a hard drive and optical drive without Windows 8.1 781933-501 System board AMD A4-5000 1.5 GHz (2 MB, L2, 1600MHz DDR3L, quad core, 15 W) for use in models with a hard drive and optical drive with Windows 8.1 Standard...

  • Page 31: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 32: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 33: Grounding Guidelines

    A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker...

  • Page 34: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 35: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 36: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.

  • Page 37: Battery

    Battery Description Spare part number 4 cell, 41-Wh, 2.8-Ah, Li-ion battery 752237-001 3 cell, 31 Wh, 2.8-Ah, Li-ion battery 776906-001 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 38: Service Door

    Reset the battery lock (2) to the locked position. Service door Description Spare part number Service door is available with the plastics kit. 776781-001 Using a small Phillips screwdriver, loosen the service door screws (1) and (2). Lift the door (3). Slide the service door (4) forward to remove.

  • Page 39: Memory Module

    Memory module Description Spare part number 4 GB memory module (PC3, 12800, 1600-MHz) 691740-001 2 GB memory module (PC3, 12800, 1600-MHz) 691739-001 Before removing a memory module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 40: Wlan Module

    WLAN module Description Spare part number Ralink RT3290LE 802.11 bgn 1×1 Wi-Fi and Bluetooth 4.0 combo adapter 690020-001 Realtek RTL8188EE 802.11 bgn Wi-Fi adapter 709848-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 41 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 42: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number DVD±RW Double-Layer SuperMulti Drive (includes bezel, bracket, cable, and screws) 779456-001 Before removing the optical drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 43 If it is necessary to replace the optical drive bracket and bezel, position the optical drive with the rear panel toward you. Remove the two Phillips screws from the optical drive (1) and remove the bracket (2). Use an unbent paperclip and press in gently on the paper clip (1) and release from the tab (2) until the disc tray releases.

  • Page 44: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

  • Page 45: Display Panel

    Display panel NOTE: These procedures are for replacing the display panel for HP Pavilion Notebook. For procedures to replace the HP Pavilion Notebook display assembly subcomponents, see Display assembly on page Description Spare part number Display bezel 776774-001 Display panel, raw (15.6 in HD WLED BrightView flat panel)
  • Page 46 Remove the four Phillips M2.0×2.5 screws (1) and carefully move the display panel (2) to the keyboard . Release the tab (1) and disconnect the connector (2). Lift the panel (3) to remove it. Reverse this procedure to replace the panel. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 47: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Keyboard for use in the United States 776778-001 Keyboard for use in Latin America 776778-161 Keyboard for use in Canada 776778-DB1 Before removing the keyboard, follow these steps: Turn off the computer.
  • Page 48 Insert a thin tool or a keyboard push tool into the keyboard screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 49 Gently slide your finger along the top edge of the keyboard to release the keyboard clips (1). Lift the rear edge of the keyboard (2), and then swing the keyboard up and forward until it rests upside down on the palm rest. Release the ZIF connector (1) by lifting the connector tab to which the keyboard cable is connected, and then disconnect the keyboard cable (2) from the system board.

  • Page 50: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad buttons, TouchPad board and TouchPad cable. Description Spare part number Top cover 776785-001 Top cover with eMMC 776786-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the top cover, follow these steps: Shut down the computer.
  • Page 51 Remove the top cover: Remove the five Phillips M2.5×3.0 screws that secure the top cover to the base enclosure. Disconnect the power button cable (1) and the TouchPad cable (2). Component replacement procedures...
  • Page 52 Close the display and turn the computer upside down. Remove the eleven Phillips M2.5×6.5 screws from the bottom of the computer. Remove the additional three Phillips M2.0×1.5 screws from the optical drive bay (1) and the three Phillips M2.5×6.5 screws from under the service door (2). Turn the computer over and open the display.
  • Page 53 Gently press on the right upper corner (1) where the display hinge and top cover meet. Lift around the edges of the top cover (2). Lift to remove the top cover (3). When replacing the top cover, be sure that the following components are removed from the defective top cover and installed on the replacement top cover: ●...

  • Page 54: Hard Drive

    Hard drive NOTE: The hard drive spare part kit includes the hard drive rubber bracket and screws. These components are included in the Hard Drive Hardware Kit, spare part number 732071-001. Description Spare part number 500 GB, 5400 rpm, 7.0 mm 683802-001 Hard Drive Hardware Kit (not illustrated, includes hard drive rubber bracket, 2 hard drive retention 732071-001...
  • Page 55 Remove the hard drive: Disconnect the USB/audio cable (1) by flipping open the ZIF connector and lifting the cable. Remove the USB/audio cable Phillips M 2.5×3.0 screw (2) and then lift the USB/audio board (3). Component replacement procedures...
  • Page 56 Lift the front of the hard drive (1) and slide the hard drive (2) forward . Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 57 Release the hard drive connector cable from the clips. NOTE: You will disconnect the hard drive connector cable from the system board when you remove the system board. If it is necessary to disassemble the hard drive, perform the following steps: Remove the four Phillips M3.0×3.5 screws (1) from the bracket and separate the front edges of the hard drive rubber bracket from the hard drive Disassemblying the hard drive...

  • Page 58: Power Button Board

    Reverse this procedure to reassemble and install the hard drive. Power button board Description Spare part number Power button board (includes cable) 776780-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 59 Remove the power button board (2) with cable (the cable was disconnected from the top cover when removing the top cover). Reverse this procedure to install the power button board. Component replacement procedures...

  • Page 60: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 732078-001 Before removing the TouchPad button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 61 Lift up and remove the TouchPad button board (3). Reverse this procedure to install the TouchPad button board. Component replacement procedures...

  • Page 62: Optical Drive Connector Cable

    Optical drive connector cable NOTE: The optical drive connector cable is included with the optical drive, spare part number 779456-001. Before removing the optical drive connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 63: Emmc Board

    Reverse this procedure to install the optical drive connector cable. eMMC board Description Spare part number eMMC board, 32 GB 776777-001 eMMC cable 776775-001 Before removing the eMMC board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 64 Remove the eMMC board (3). Reverse this procedure to install the eMMC board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 65: System Board

    AMD A4-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with Windows 8.1 Standard 781933-501 AMD E2-3000 1.65-GHz (1-MB L2, 1333MHz DDR3L Dual 15 W) for use in models without Windows 8.1 781935-001 AMD E2-3000 1.65-GHz (1-MB L2, 1333MHz DDR3L Dual 15 W) for use with Windows 8.1 Standard 781935-501 AMD E1-2100 (1.0 GHz, 1 MB L2, 1333MHz DDR3L Dual 9W) for use in models without Windows 8.1...
  • Page 66 Top cover (see Top cover on page 40). Hard drive (see Hard drive on page 44). When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ●...
  • Page 67 Remove the two Phillips M2.5×6.5 and M2.0×5.0 screws (1). Remove the bracket (2) that secures the power connector bracket to the base enclosure. Remove the four Phillips M2.5×5.0 screws (1) that secure the system board to the base enclosure. Lift the right side of the system board (2) until it rests at an angle. Carefully remove from the power connector (3).
  • Page 68 Remove the hard drive connector cable: Turn the system board upside down, with the front toward you. Disconnect the hard drive connector cable from the system board. The hard drive cable is part of the Hard Drive Hardware Kit, part number 732071-001. Reverse this procedure to install the system board.

  • Page 69: Rtc Battery

    RTC battery Description Spare part number RTC battery 697917-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 70 Remove the RTC battery (2). Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+” sign faces up. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 71: Fan

    Description Spare part number 732068-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 72 Remove the fan (3) from the system board. Reverse this procedure to install the fan. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 73: Heat Sink Assembly

    Heat sink assembly Description Spare part number Heat sink 776776-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 74 Remove the heat sink assembly (2). Thoroughly clean the thermal connections (1) on the system board and the heat sink (2) before replacing a heat sink onto a system board. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with UMA memory.

  • Page 75: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable (includes bracket) 732067-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 76: Speakers

    Reverse this procedure to install the power connector cable. Speakers Description Spare part number Speakers (include, speaker cable, and 4 rubber isolators) 732084-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 77: Display Assembly

    Reverse this procedure to install the speaker. Display assembly Description Spare part number Full display assembly, 15.6-in, BrightView, HD, LED, SVA, touchscreen 783120-001 Display bezel (includes 2 rubber screws) 776774-001 Raw display panel, 15.6-in, BrightView, HD, LED, SVA...
  • Page 78 NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 79 Remove the display assembly (3). If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the two display bezel screw covers (1) and the two Phillips M2.5×5.0 screws (2) that secure the display bezel to the display assembly. The display bezel screw covers are included in the display bezel spare part kit, spare part number 676644-001, and in all display assembly subcomponent spare part kits.
  • Page 80 Remove the display bezel (6). The display bezel is available using spare part number 776774-001. CAUTION: Be sure the work surface is clear of all tools, screws, and computer components before turning the display panel upside down on the work surface. If it is necessary to replace the display panel: Remove the four Phillips M2.0×3.5 screws (1) that secure the display panel to the display enclosure.
  • Page 81 Disconnect the display panel cable (2) from the display panel and remove the panel (3). If it is necessary to replace the webcamera/microphone module: Disconnect the webcamera/microphone module cable (1) from the webcamera/microphone module. (The webcamera/microphone module cable is part of the display panel cable.) Detach the webcamera/microphone module (2) from the display enclosure.
  • Page 82 Remove the hinges and brackets (3) from the display enclosure. If it is necessary to replace the display panel cable: Release the display panel cable from the clips (1) and routing channel built into the display enclosure. Carefully release the cable from the channel guides (2) and remove the display panel cable (3). If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna transceivers (1) from the display enclosure.
  • Page 83 Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available in the Antenna Kit, spare part number 776770-001. Reverse this procedure to install the display assembly. Component replacement procedures...

  • Page 84: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 85: Downloading A Bios Update

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 86: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    The BIOS searches three places for the diagnostic tools, in the following order: Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page...

  • Page 87: Specifications

    Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.

  • Page 88: Hard Drive Specifications

    Metric U.S. Number of colors Up to 16.8 million Contrast ratio 500:1 (typical) Brightness 200 nits Pixel resolution Pitch 0.252mm x 0.252mm Format 1366×768 Configuration RGB vertical stripe Backlight Character display 80 × 25 Total power consumption 2.0 W Viewing angle ±65°...

  • Page 89: Backing Up, Restoring, And Recovering (Select Models Only)

    Restoring and recovering your system Creating recovery media and backups After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 90: Restore And Recovery

    The creation process can take up to an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 91: Recovering Using Hp Recovery Manager

    ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page ●...

  • Page 92: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 93: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 94 The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law.

  • Page 95: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 96: Index

    17, 18, 67, product description 1 determining version 74 removal 44 downloading an update 75 Display Hinge Kit, spare part spare part numbers 15, 18, 44 updating 74 number 17, 18, 67, 72 specifications 78 boot order Display panel...
  • Page 97 5 power button board identifying 6 hard drive 5 removal 48 heat sink mute 9 spare part number 15, 19, 48 spare part numbers 19 power 5 power button, identifying 10 heat sink assembly wireless 9 power connector cable...
  • Page 98 79 creating 79 creating using HP Recovery top cover Manager 80 removal 40 recovery partition spare part numbers 15, 19, 40 removing 82 TouchPad regulatory information 13 buttons 8 removal/replacement TouchPad button board procedures 26, 34 removal 50...

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