HP 15 Maintenance And Service Manual
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HP 15 Maintenance And Service Manual

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See also: Maintenance and Service Manual
Maintenance and Service Guide
HP 15 Laptop PC
IMPORTANT! This document is intended for HP authorized service
providers only.

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Summary of Contents for HP HP 15

  • Page 1 Maintenance and Service Guide HP 15 Laptop PC IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Intel, Celeron, Core, and Pentium are bound by the terms of the HP End User License Not all features are available in all editions of trademarks of Intel Corporation or its Agreement (EULA).
  • Page 3 Safety warning notice CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................6 Right side ................................6 Left side ................................. 7 Display ..................................8 Keyboard area ................................ 9 TouchPad ............................. 9 Lights ..............................10 Button, speakers, vent, and fingerprint reader ................11 Special keys ............................
  • Page 6 Using HP PC Hardware Diagnostics UEFI ......................69 Starting HP PC Hardware Diagnostics UEFI ..................70 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........70 Downloading the latest HP PC Hardware Diagnostics UEFI version ......70...
  • Page 7 Backing up information and creating recovery media ..................73 Using Windows tools ......................... 73 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..73 Restoring and recovery ............................74 Restoring, resetting, and refreshing using Windows tools .............. 74 Recovering using HP Recovery media ....................
  • Page 8 viii...

  • Page 9: Product Description

    HP 15 Laptop PC HP model number: 15-dw0xxx HP CTO model: 15t-dw000 HP (APJ) model number: 15s-du0xxx HP (APJ IT Mall) model number: 15s-dr0xxx HP (APJ OLS) model number: 15s-dy0xxx Processors 8th generation Intel® Core™ processors i7-8565U 1.8 GHz (SC turbo up to 4.60 GHz) quad core processor (8.0 MB L3 cache, 2400 MHz FSB, 15 W) i5-8265U 1.6 GHz (SC turbo up to 3.90 GHz) quad core processor (6.0 MB L3 cache, 2400 MHz FSB, 15 W)
  • Page 10 Table 1-1 Product components and their descriptions (continued) Category Description HD (1366 × 768), anti glare, SVA (select products only) Full high-definition (FHD) (1920 × 1080), anti glare, SVA Full high-definition (FHD) (1920 × 1080), anti glare, UWVA Memory Two SODIMM memory module slots, non-customer-accessible/non-upgradable (Core processors) Supports up to 16 GB of system memory DDR4-2400 dual channel support (8th generation Core processors) DDR4-2133 dual channel support (7th generation Core processors)
  • Page 11 16 GB (Optane memory module) + 2 TB, 5400 rpm, 7.2 mm hard drive 16 GB (Optane memory module) + 1 TB, 5400 rpm, 7.2 mm hard drive Camera HP TrueVision HD Camera with indicator light, USB 2.0, HD BSI sensor, f2.0 720p by 30 frames per second Single digital microphone...
  • Page 12 3-cell, 41 Whr, prismatic/polymer battery Battery life enhancement Supports battery fast charge AC adapter 65 W HP Smart AC adapter (EM) with power cord 65 W HP Smart AC adapter with power cord 45 W HP Smart AC adapter with power cord Power cord 1.0 m conventional power cord with a C5 connector...
  • Page 13 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 Single Language India Market PPP Windows 10 Home 64 Single Language Indonesia Market PPP Windows 10 Home 64 Single Language Value Africa Market PPP Windows 10 Home 64 Single Language Value APAC EM PPP Windows 10 Home 64 Single Language Value India Market PPP Windows 10 Home 64 Single Language Value Indonesia Market PPP Windows 10 Home 64 Value Notebook Single Language...

  • Page 14: Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Table 2-1 Right-side components and their descriptions Component Description Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information.

  • Page 15: Left Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 16: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Chapter 2 Getting to know your computer...

  • Page 17: Keyboard Area

    Keyboard area TouchPad Table 2-4 TouchPad components and their descriptions Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 18: Lights

    Lights Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. Off: Computer sound is on. ● Chapter 2 Getting to know your computer...

  • Page 19: Button, Speakers, Vent, And Fingerprint Reader

    Button, speakers, vent, and fingerprint reader Table 2-6 Button, speakers, vent, and fingerprint reader and their descriptions Component Description Power button When the computer is off, press the button to turn on the computer. ● ● When the computer is on, press the button briefly to initiate Sleep. ●...

  • Page 20: Special Keys

    Table 2-6 Button, speakers, vent, and fingerprint reader and their descriptions (continued) Component Description To use the fingerprint reader, place your finger on the fingerprint reader ▲ until it reads your fingerprint. IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader.

  • Page 21: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Table 2-8 Action keys and their descriptions Icon Description...

  • Page 22: Bottom

    Table 2-8 Action keys and their descriptions (continued) Icon Description Mutes or restores speaker sound. Turns the airplane mode and wireless feature on or off. NOTE: The airplane mode key is also referred to as the wireless button. NOTE: A wireless network must be set up before a wireless connection is possible. Bottom Table 2-9 Bottom components and their descriptions...

  • Page 23: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

  • Page 24: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer components Chapter 3 Illustrated parts catalog...
  • Page 25 Table 3-1 Computer major components and their descriptions Item Component Spare part number Display assembly The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page Top cover with keyboard Ash silver, backlit L52020-xx1 Ash silver, no backlight...
  • Page 26 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number 128 GB, SATA-3, TLC L52003-001 Optane memory module, 16 GB, PCIe L52002-001 Power connector (DC-in) cable L51995-001 Memory modules (DDR4-2400) 8 GB 937236-855 4 GB L10598-855 WLAN module Realtek RTL8822BE 802.11ac 2 ×...

  • Page 27: Display Assembly Components

    Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number Pale gold L52008-001 (22) Rubber Foot Kit (includes front and rear feet) For use in natural silver models L52041-001 For use in pale gold models L52042-001 Display assembly components Display assembly components...
  • Page 28 Table 3-2 Display components and their descriptions Item Component Spare part number Display bezel L52014-001 Hinge cover (include display bezel adhesive and display rear cover adhesive) Pale gold L52011-001 Natural silver L52010-001 HD camera/microphone module (includes display panel adhesive kit) L51996-001 Display panel (includes display panel adhesive kit) FHD, anti glare, SVA, non-touch...

  • Page 29: Mass Storage Devices

    Mass storage devices Table 3-3 Mass storage devices and their descriptions Item Component Spare part number Hard drives (does not include hard drive cable) 2 TB, 5400 rpm 912487-855 1 TB, 5400 rpm L30422-005 500 GB, 5400 rpm 778186-005 Hard drive bracket not spared Hard drive cable L52025-001...

  • Page 30: Cables

    Cables Table 3-4 Cables and their descriptions Item Component Spare part number Hard drive/solid-state drive cable L52025-001 USB board cable L52039-001 Audio board cable L52035-001 Card reader board cable L52027-001 Fingerprint reader board cable L52036-001 TouchPad button board cable L52037-001 TouchPad cable L52038-001 Chapter 3 Illustrated parts catalog...

  • Page 31: Miscellaneous Parts

    Miscellaneous parts and their descriptions Component Spare part number AC adapter 65 W HP Smart AC adapter (non-PFC, EM, RC, 4.5 mm) 913691-850 65 W AC adapter (non-PFC, S-3P, 4.5 mm) 710412-001 45 W HP Smart AC adapter (non-PFC, RC, 4.5 mm, non-slim) 741727-001 Power cord (C5 connector, 1.0 m)

  • Page 32: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Plastic, nonmarking pry tool ● Phillips P1 magnetic screw driver ● Tweezer ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 33: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 34: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 35: Personal Grounding Methods And Equipment

    Avoid contact with pins, leads, or circuitry. ● ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. ●...

  • Page 36: Packaging And Transporting Guidelines

    Field service kits ● ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● ● Opaque shielding bags ● Transparent metallized shielding bags Transparent shielding tubes ●...

  • Page 37: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 50 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.

  • Page 38: Bottom Cover

    Bottom cover Table 5-1 Bottom cover descriptions and part numbers Description Spare part number Bottom cover for use in natural silver models L52007-001 Bottom cover for use in pale gold models L52008-001 Before removing the bottom cover, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29).
  • Page 39 Remove the bottom cover (3). Reverse this procedure to install the bottom cover. Component replacement procedures...

  • Page 40: Battery

    Battery Table 5-2 Battery description and part number Description Spare part number 3-cell, 41 Whr, Li-ion battery L11119-855 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29). Remove the bottom cover (see Bottom cover on page 30).

  • Page 41: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable. The hard drive cable is available using spare part number L52025-001 Table 5-3 Hard drives, hard drive board, and hard drive cable descriptions and part numbers Description Spare part number 2 TB, 5400 rpm...
  • Page 42 If it is necessary to remove the bracket from the hard drive, remove the Phillips M3.0 × 3.0 screw (1) that secures the bracket to the drive, rotate the bracket away from the drive (2), and then pull the bracket off the drive (3).

  • Page 43: Wlan Module

    WLAN module Table 5-4 WLAN module descriptions and part numbers Description Spare part number Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 (MU-MIMO supported) 924813-855 Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005 Realtek RTL8723DE-CG 802.11bgn 1 ×...
  • Page 44 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: The WLAN module is designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 45: Solid-State Drive

    Solid-state drive Table 5-5 Solid-state drive descriptions and part numbers Description Spare part number 512 GB, PCIe L52006-001 512 GB, PCIe, TLC L56705-001 256 GB, SATA-3, TLC L52004-001 256 GB, PCIe L52005-001 128 GB, SATA-3, TLC L52003-001 Before removing the solid-state drive, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29).

  • Page 46: Optane Memory Module

    Optane memory module IMPORTANT: The M.2 connector that supports the Optane memory module can also support a solid-state drive. You cannot simultaneously install both an Optane memory module and a solid-state drive in the computer. Table 5-6 Optane memory module description and part number Description Spare part number Optane memory module, 16 GB...

  • Page 47: Memory Module

    Memory module NOTE: Primary and expansion memory is installed in a side-by-side configuration in the bottom of the computer. If only one memory module is installed, it must be installed in the socket labeled ‘1’. Table 5-7 Memory module description and part number Description Spare part number 8 GB, DDR4-2400...

  • Page 48: Solid-State Drive Board

    Solid-state drive board Table 5-8 Solid-state drive board and cable descriptions and part numbers Description Spare part number Solid-state drive board L52026-001 Solid-state drive cable L52025-001 Before removing the solid-state drive board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29).

  • Page 49: Card Reader Board

    Card reader board Table 5-9 Card reader board and cable descriptions and part numbers Description Spare part number Card reader board L52030-001 Card reader board cable L52027-001 Before removing the card reader board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29).

  • Page 50: Usb Board

    USB board Table 5-10 USB board and cable descriptions and part numbers Description Spare part number USB board L52031-001 USB board cable L52039-001 Before removing the USB board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29).

  • Page 51: Audio Board

    Audio board Table 5-11 Audio board and cable descriptions and part numbers Description Spare part number Audio board L52028-001 Audio board cable L52035-001 Before removing the audio board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29).

  • Page 52: Touchpad Button Board

    TouchPad button board Table 5-12 TouchPad button board and cable descriptions and part numbers Description Spare part number TouchPad button board L52029-001 TouchPad button board cable L52037-001 TouchPad cable L52038-001 Before removing the TouchPad button board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29).

  • Page 53: Fingerprint Reader

    Fingerprint reader Table 5-13 Fingerprint reader board and cable descriptions and part numbers Description Spare part number Fingerprint reader, ash silver L52044-001 Fingerprint reader, natural silver L56013-001 Fingerprint reader cable L52036-001 Before removing the fingerprint reader, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29).

  • Page 54: Fan

    Table 5-14 Fan description and part number Description Spare part number L52034-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29). Remove the bottom cover (see Bottom cover on page 30). Remove the battery (see Battery on page 32).

  • Page 55: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Table 5-15 Heat sink descriptions and part numbers Description Spare part number Heat sink for use in models with UMA graphics memory L52033-001 Heat sink for use in models with discrete graphics memory L52032-001 Heat sink for use in fanless computer models Before removing the heat sink, follow these steps:...
  • Page 56 Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the integrated system board processor (1) and associated location on the heat sink (2).
  • Page 57 Remove the heat sink (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the integrated system board processor (1) and the heat sink (2).
  • Page 58 Remove the heat sink (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the integrated system board processor (1) and the heat sink (2).

  • Page 59: System Board

    System board NOTE: All system board spare part kits include a processor and replacement thermal material. Table 5-16 System board descriptions and part numbers Description Spare part number System board for use in models with discrete graphics equipped with the following processors: Intel Core i7-8565U processor and 4 GB of GeForce MX250 discrete graphics memory L51994-xx1 Intel Core i7-8565U processor and 2 GB of GeForce MX130 discrete graphics memory...
  • Page 60 (4) USB board cable (5) Keyboard cable (6) TouchPad cable (7) TouchPad button board cable (8) Speaker cable (9) Display cable (10) Audio board cable (11) Card reader board cable (12) WLAN antennas from the WLAN module (13) Keyboard backlight cable (select models only) Remove the three Phillips M2.0 ×...
  • Page 61 Lift the system board out of the computer (2). Reverse this procedure to install the system board. Component replacement procedures...

  • Page 62: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29).
  • Page 63 Separate the display from the computer (3). If it is necessary to remove the hinge cover, use a plastic tool to lift and disengage the inside of both sides of the cover (1), and then remove the cover from the display (2). Hinge covers are available using spare part number L52011-001 for pale gold models and L52010-001 for natural silver models.
  • Page 64 Release the bottom edge of the display bezel (3) from the display assembly. Remove the display bezel (4) from the display assembly. The display bezel is available using spare part number L52014-001. If it is necessary to replace the camera/microphone module: Lift the tape from on top of the connector on the webcam module (1), and then disconnect the cable (2) from the module.
  • Page 65 Use a tool to detach the camera/microphone module (3) from the display back cover. (The module is attached with double-sided adhesive.) The camera/microphone module is available using spare part number L51996-001. If it is necessary to replace the display panel: Use tweezers to grasp the ends of the tape that secures the display panel to the display rear cover (1).
  • Page 66 Pull the tape out from behind the left and right sides of the panel (2). NOTE: You have to pull on the tape multiple times before it is completely removed. Display panel adhesive tape is available using spare part number L52528-001. Rotate the display panel upside down next to the display back cover.
  • Page 67 Disconnect the display panel cable (2) from the display panel, and then remove the display panel (3). The display panel is available using the following spare part numbers: L51997-001 – FHD, anti glare, SVA, non-touch L51998-001 – FHD, anti glare, UWVA, non-touch L52156-001 –...
  • Page 68 Remove the display hinges from the display back cover (3). The display hinges are available using spare part number L52009-001. If it is necessary to remove the display panel cable: Lift the tape from atop the connector on the webcam module (1), and then disconnect the cable from the module (2).
  • Page 69 Remove the display panel cable (4). The display panel cable is available using the following spare part numbers: L52015-001 – non-touch display assembly L52016-001 – touch display assembly If it is necessary to remove the wireless cables and antennas: Detach the wireless antennas (1) from the display back cover. The antennas are secured with adhesive.
  • Page 70 Remove the antennas from the display back cover (3). The wireless cables and antennas are available using spare part number L52018-001 for dual antennas or L52017-001 for single antennas.. NOTE: If it is necessary to replace the display bezel or any of the display assembly subcomponents, please see the instructions above.

  • Page 71: Power Connector (Dc-In) Cable

    Power connector (DC-in) cable Table 5-17 Power connector cable description and part number Description Spare part number Power connector (DC-in) cable L51995-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29).

  • Page 72: Speakers

    Speakers Table 5-18 Speaker description and part number Description Spare part number Speakers L52040-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29). Remove the bottom cover (see Bottom cover on page 30), and then remove the following components: Battery (see Battery on page...

  • Page 73: Top Cover With Keyboard

    Top cover with keyboard The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Table 5-19 Top cover with keyboard descriptions and part numbers Description...

  • Page 74: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 75: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 76: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 77: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 78: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 79: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 80 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 81: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: Go to the Microsoft Store and search for HP Cloud Recovery.

  • Page 82: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 83: Specifications

    Specifications Table 9-1 Computer specifications Metric U.S. Computer dimensions Width 358.5 mm 14.10 in Depth 242.0 mm 9.50 in Height 19.9 mm 0.78 in Weight (lowest weight configuration)* 1740 g 3.84 lbs *Fan adds 40 g (0.09 lbs), SSD adds 25 g (0.06 lbs), HDD+SSD adds 83 g (0.18 lbs) Temperature Operating 5°C to 35°C...

  • Page 84: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 85 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 86: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 87: Index

    Index BIOS removal 54 AC adapter and battery light, determining version 66 spare part numbers 54 identifying 6 downloading an update 67 display back cover, spare part AC adapter, spare part numbers 23 starting the Setup Utility 66 numbers 20 action keys updating 66 display components 8...
  • Page 88 7 power cord spare part number 20 lights set requirements 76 HP PC Hardware Diagnostics UEFI AC adapter and battery 6 spare part numbers 23 downloading 70 camera 8 power lights, identifying 7 starting 70...
  • Page 89 73 stop action key 13 recovery media Windows key, identifying 12 storage, product description 2 creating using HP Cloud Recovery Windows tools, using 73 switch screen image action key 13 Download Tool 73 wireless antenna system board...

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