HP 15 Maintenance And Service Manual
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HP 15 Maintenance And Service Manual

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HP 15 Laptop PC
Maintenance and Service Guide

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  • Page 1 HP 15 Laptop PC Maintenance and Service Guide...
  • Page 2 HP End User License Not all features are available in all editions of HP Inc. under license. Intel and Core are Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Lights ..............................10 Button and speakers ......................... 11 Special keys ............................12 Action keys ............................13 Bottom ................................. 14 Labels ................................... 15 3 Illustrated parts catalog ..........................16 Computer major components ..........................16 Cables ................................... 20 Display assembly subcomponents ........................21 Miscellaneous parts .............................
  • Page 8 (select products only) ..................... 79 Installing HP PC Hardware Diagnostics Windows ................79 Using HP PC Hardware Diagnostics UEFI ......................79 Starting HP PC Hardware Diagnostics UEFI ..................80 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........80 viii...
  • Page 9 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ..................... 80 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ..........81 Downloading Remote HP PC Hardware Diagnostics UEFI ..............81 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ....81 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ..........................

  • Page 11: Product Description

    GeForce MX130 with up to 2 GB of dedicated video memory GeForce MX110 with up to 2 GB of dedicated video memory Panel 39.6-cm (15.6-in), WLED, eDP, slim-flat (3.2 mm), 16:10 ultra wide aspect ratio: High definition (HD)(1366×768), BrightView, SVA, 220 nits HD (1366×768), anti glare, SVA, 220 nits...
  • Page 12 Category Description Full high-definition (FHD) (1920×1080), anti glare, SVA, 220 nits FHD (1920×1080), BrightView, UWVA, 220 nits, narrow bezel Touch solution with bezel, multi-touch enabled Memory Two memory module slots (Intel Core processors): Memory is non-customer accessible/non-upgradeable DDR4-2400 dual channel support (8th generation Intel processors) DDR4-2133 dual channel support (7th generation Intel processors) Supports up to 16 GB of system RAM in the following configurations: ●...
  • Page 13 Optical drive 9.0 mm tray load DVD+/-RW Double-Layer Writer Camera HP TrueVision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0 720p by 30 frames per second Single digital microphone HP Webcam - VGA camera, indicator LED, USB 2.0, f2.4 640×480 by 30 frames per second...
  • Page 14 Category Description Full-size, four coat paint, backlit, island-style keyboard with numeric keypad TouchPad: Multitouch gestures enabled Support Modern Trackpad Gestures Taps enabled by default Power requirements Battery: 3-cell Prismatic/Polymer battery, 41 Whr Supports battery fast charge AC adapter, barrel type: 65 W Smart, nPFC, right angle, 4.5 mm (models with discrete graphics) 65 W Smart, nPFC, right angle, 4.5 mm for use in Argentina (models with discrete graphics) 65 W Smart, nPFC, 4.5 mm, EM...
  • Page 15 Category Description Windows 10 Home 64 Single Language Value APAC EM PPP Windows 10 Home 64 Single Language Value India Market PPP (Intel Pentium and Celeron processors only) Windows 10 Home 64 Single Language Value Indonesia Market PPP Windows 10 Home 64 Value Notebook Single Language (Intel Pentium and Celeron processors only) Windows 10 Home 64 Value Notebook Single Language SEAP (Intel Pentium and Celeron processors only) Windows 10 Home 64 Value Notebook Single Language select GEO (Intel Pentium and Celeron processors only)

  • Page 16: Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Right side Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components.

  • Page 17: Left Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 18: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 19: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Keyboard area...

  • Page 20: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Chapter 2 Getting to know your computer...

  • Page 21: Button And Speakers

    Button and speakers Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 22: Special Keys

    Special keys Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.

  • Page 23: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page ▲ To use an action key, press and hold the key. Icon Description Opens the “How to get help in Windows 10”...

  • Page 24: Bottom

    Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 Getting to know your computer...

  • Page 25: Labels

    Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Component HP product name Model number Product ID Serial number Warranty period ●...

  • Page 26: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 27 Item Component Spare part number Display Not spared NOTE: Displays are not spared as whole units. Display subcomponent spare parts are available. For spare part information, see Display assembly subcomponents on page Top cover/keyboard NOTE: For a detailed list of country codes, see Top cover with keyboard on page Keyboard, no backlight, jet black L20387-xx1...
  • Page 28 For use in models with an Intel Core processor and discrete graphics L20469-001 For use in models with an Intel Pentium or Celeron processor and discrete graphics L20471-001 (15) For use in models with an Intel Core processor and integrated UMA graphics L20470-001 (16)
  • Page 29 Item Component Spare part number For use in models with an optical drive ● Snow white L20389-001 ● Jet black L20390-001 Natural silver L20391-001 ● ● Pale gold L20392-001 ● Twilight blue L20393-001 ● Scarlet red L20397-001 ● Smoke gray L20395-001 ●...

  • Page 30: Cables

    Item Component Spare part number ● Twilight blue L20416-001 ● Maroon burgundy L20419-001 ● Dark ash silver L20413-001 ● Asteroid silver L20414-001 ● Iridescent pale rose gold L28519-001 Iridescent ceramic white L28521-001 ● Cables Item Component Spare part number USB/card reader board cable L20452-001 TouchPad button board cable L20451-001...

  • Page 31: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Hinge cover Jet black L20423-001 Sparkling black L20427-001 Natural silver L20424-001 Pale gold L20425-001 Scarlet red L20430-001 Twilight blue L20426-001 Smoke gray L20428-001 Snow white (full-featured models) L20422-001 Snow white (defeatured) models L21306-001 Maroon burgundy L20431-001...
  • Page 32 Item Component Spare part number Display bezel L20421-001 Display panel HD, BrightView, non-touch L20379-001 HD, anti glare, non-touch L20378-001 HD, BrightView, touch-on panel (TOP) L20380-001 FHD, anti glare, non-touch L20376-001 FHD, anti glare, narrow bezel L20377-001 Miscellaneous Display Kit (includes gaskets [4] and rubber corner positioning tools [4]; not L23065-001 illustrated)) Display panel stretchable adhesive tape (not illustrated)
  • Page 33 Item Component Spare part number Snow white (defeatured models) L21307-001 Maroon burgundy L20441-001 Iridescent pale rose gold L28508-001 Iridescent ceramic white L28509-001 Display assembly subcomponents...

  • Page 34: Miscellaneous Parts

    For use in South Korea L19366-001 For use in Switzerland L19370-001 For use in Taiwan L19372-001 For use in Thailand L19371-001 For use in the United Kingdom L19373-001 Screw Kit L20476-001 HP HDMI to VGA Adapter 701943-001 Chapter 3 Illustrated parts catalog...

  • Page 35: Mass Storage Devices

    Mass storage devices Item Component Spare part number DVD+/-RW Double-Layer Writer L20485-001 Optical drive bezel Natural silver L20462-001 Pale gold L20463-001 Scarlet red L20467-001 Smoke gray L20465-001 Twilight blue L20464-001 Maroon burgundy L20468-001 Jet black L20461-001 Snow white L20460-001 Iridescent pale rose gold L28514-001 Iridescent ceramic white L28515-001...
  • Page 36 Item Component Spare part number Hard drive connector board L20454-001 Hard drive/solid-state drive cable L20456-001 Solid-state drive bracket L20458-001 Solid-state drive connector board L20457-001 (10) Solid-state drive (M.2) 512 GB, PCIe, NVMe L20385-001 256 GB, PCIe, NVMe L20384-001 256 GB, SATA-3, TLC L20382-001 128 GB, SATA-3, TLC L20381-001...

  • Page 37: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Phillips P1 magnetic screwdriver ● ● Plastic, non-marking pry tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 38: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 39: Grounding Guidelines

    A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker...

  • Page 40: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 41: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 42: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 43: Optical Drive

    Optical drive Description Spare part number DVD+/-RW Double-Layer Writer L20485-001 Optical drive bracket L20459-001 Optical drive bezel Natural silver L20462-001 Pale gold L20463-001 Scarlet red L20467-001 Smoke gray L20465-001 Twilight blue L20464-001 Maroon burgundy L20468-001 Jet black L20461-001 Snow white L20460-001 Iridescent pale rose gold L28514-001...
  • Page 44 Slide the optical drive out of the computer (2). If it necessary to remove the bracket from the rear of the optical drive, remove the Phillips M2.0×3.0 screw (1), and the remove the bracket from the drive (2). If it necessary to remove the bezel from the front of the optical drive: Insert a paper clip into the release hole on the front of the bezel (1).
  • Page 45 Reverse this procedure to reassemble and install the optical drive. Component replacement procedures...

  • Page 46: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 46 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.

  • Page 47: Bottom Cover

    Bottom cover Description Spare part number Bottom cover for use in models with an optical drive ● Snow white L20389-001 ● Jet black L20390-001 ● Natural silver L20391-001 ● Pale gold L20392-001 ● Twilight blue L20393-001 Scarlet red L20397-001 ● ●...
  • Page 48 Description Spare part number ● Twilight blue L20416-001 ● Maroon burgundy L20419-001 ● Dark ash silver L20413-001 ● Asteroid silver L20414-001 ● Iridescent pale rose gold L28519-001 Iridescent ceramic white L28521-001 ● Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 49 Starting near the middle, bottom of the bottom cover (1), pry the cover up to remove it (2). Reverse this procedure to install the bottom cover. Component replacement procedures...

  • Page 50: Battery

    Battery Description Spare part number Battery (3-cell, 48 Wr) L11119-855 Before removing the battery, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 51 Component replacement procedures...

  • Page 52: Memory

    Memory Description Spare part number Memory module, 8 GB 862398-855 Memory module, 4 GB 862397-855 Before removing the memory modules, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 53 Gently press down on the module edges until the side retention clips snap into place (3). Component replacement procedures...

  • Page 54: Hard Drive

    Hard drive Description Spare part number Hard drive, 2 TB, 5400 rpm, 7 mm 912487-855 Hard drive, 1 TB, 5400 rpm, 7 mm 762990-005 Hard drive, 500 GB, 5400 rpm, 7 mm 778186-005 Hard drive bracket L20455-001 Before removing the hard drive, follow these steps: Shut down the computer.
  • Page 55 If it is necessary to disassemble the hard drive, remove the two Phillips M3.0×3.0 screws (1), and then lift the bracket off the drive (2). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 56: Solid-State Drive

    Solid-state drive Description Spare part number 512 GB, PCIe, NVMe L20385-001 256 GB, PCIe, NVMe L20384-001 256 GB, SATA-3, TLC L20382-001 128 GB, SATA-3, TLC L20381-001 Before removing the solid-state drive, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 57: Solid-State Drive Bracket And Connector Board

    Solid-state drive bracket and connector board Description Spare part number Solid-state drive bracket L20458-001 Solid-state drive connector board L22542-001 Solid-state drive cable L20456-001 Before removing the solid-state drive bracket and connector board, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 58 Remove the connector board from the computer (3). Reverse this procedure to install the solid-state drive bracket and connector board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 59: Optane Memory Module

    Optane memory module IMPORTANT: The Optane memory module is installed into the M.2 connector that is used by M.2 solid-state drives. You cannot install both an Optane memory module and a solid-state drive in the computer. Description Spare part number Optane memory module, 16 GB L20383-001 Before removing the Optane memory module, follow these steps:...

  • Page 60: Wlan Module

    WLAN module Description Spare part number Intel Dual band wireless-AC 3168 802.11AC 1x1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855 Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855 Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005 Realtek RTL8723DE 802.11 bgn 1x1 WiFi + Bluetooth 4.2 Combo Adapter L21480-005...

  • Page 61: Hard Drive Connector Board

    Hard drive connector board Description Spare part number Hard drive connector board L20454-001 Before removing the hard drive connector board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 62: Usb/Card Reader Board

    USB/card reader board Description Spare part number USB/card reader board L20448-001 USB/card reader board cable L20452-001 Before removing the USB/card reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 63: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board not spared TouchPad button board cable L20451-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 64: Touchpad Module

    TouchPad module Description Spare part number TouchPad module L20449-001 TouchPad module cable L20450-001 Before removing the TouchPad module, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 65 Working around each edge, pry the TouchPad module loose, and then remove it from the computer (3). NOTE: The TouchPad module may be very tight and difficult to remove. Reverse this procedure to install the TouchPad module. Component replacement procedures...

  • Page 66: Fan

    Description Spare part number Fan for use in models with discrete graphics L20473-001 Fan for use in models with UMA graphics L20474-001 Before removing the fan, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 67: Heat Sink Assembly

    Heat sink assembly Description Spare part number Heat sink for use in models with Intel Core processors and integrated UMA graphics L20469-001 Heat sink for use in models with Intel Core processors and discrete graphics L20470-001 Heat plate for use in fanless models with UMA graphics and an Intel Pentium or Celeron processor L20472-001 Heat sink for use in models with an Intel Pentium or Celeron processor and discrete graphics L20471-001...
  • Page 68 Thoroughly clean the thermal material from the surface of the heat sink (1) and its associated system board component (2) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. To remove the heat sink assembly from products with discrete graphics: In the order indicated on the heat sink assembly, remove the six Phillips M2.0×3.0 screws (1) that secure the heat sink to the computer.
  • Page 69 Thoroughly clean the thermal material from the surfaces of the heat sink (1)(3) and associated system board components (2)(4) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. To remove the heat plate from fanless models: In the order indicated on the heat plate, remove the five Phillips M2.0×3.0 screws (1) that secure the heat plate to the computer.
  • Page 70 Thoroughly clean the thermal material from the surface of the heat plate (1) and associated system board component (2) each time the heat plate is removed. Replacement thermal material is included with the heat plate and system board spare part kits. Reverse this procedure to install the heat plate or heat sink assembly.

  • Page 71: Display Assembly

    Display assembly Full hinge-up displays are not spared. Displays are spared only at the subcomponent level. Before removing the display panel, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 72 Separate the display from the computer (4). Remove the display assembly subcomponents: To remove the hinge cover, pull upward near the hinge to disengage it from the display enclosure (1), and then remove the hinge cover from the display enclosure (2). Hinge covers are available using the following spare part numbers: L20423-001: Jet black L20427-001: Sparkling black...
  • Page 73 When replacing the hinge cover, make sure the hinges rotate downward as far as they can go. Align the cover, and then start from above and rotate the cover downward onto the hinges. Make sure the clips snap into place along the bottom of the display cover. If it is necessary to replace the display bezel: Remove the two Phillips M2.0×3.0 screws (1), flex the top (2) of the bezel, the inside edges of the left and right sides (3), and then the bottom (4) of the bezel until it disengages from the display...
  • Page 74 Disconnect the cable (2) from the camera/microphone module. The HD camera module is available using spare part number L20447-001. The VGA camera module is available using spare part number L20446-001. If it is necessary to replace the display panel: IMPORTANT: HD panels are secured to the display enclosure with screws.
  • Page 75 FHD panels: Pull the tape out from behind the left and right sides of the panel. NOTE: You have to pull on the tape multiple times before it is completely removed. Display panel stretchable adhesive tape is available using spare part number L29080-001. HD and FHD panels: Swing the top edge of the display panel forward and position it upside down next to the display enclosure (1).
  • Page 76 L23209-001: FHD, BrightView L23210-001: HD, anti glare L23211-001: HD, BrightView If it is necessary to replace the display hinges: Remove the three Phillips M2.5×2.5 screws (1) from each hinge. Remove the display hinges (2). The display hinges are available using spare part number L20420-001. If it is necessary to replace the display panel cable: Release the cable from the retention clips and routing channel built into the bottom edge and side of the display enclosure (1).
  • Page 77 Remove the display panel cable (2). The display panel cable is available using the following spare part numbers: L20443-001: HD, non-touch display L23064-001: FHD, non-touch display L20442-001: HD, touch display If it is necessary to replace the wireless antenna cables and transceivers: Remove the antennas from the top of the display enclosure (1).
  • Page 78 Release the wireless antenna cables from the retention clips and routing channel built into the sides of the display enclosure (2). Antennas are available using the following spare part numbers: L20445-001: Single antenna models L23060-001: Single antenna, narrow bezel models L20444-001: Dual antenna models L23059-001: Dual antenna, narrow bezel models Use the following image to determine proper cable routing in the display of the antenna cable (1) and display...
  • Page 79 L20437-001: Sparkling black L20434-001: Natural silver L23062-001: Natural silver (narrow bezel models) L20435-001: Pale gold L20440-001: Scarlet red L20436-001: Twilight blue L20438-001: Smoke gray L23063-001: Smoke gray (narrow bezel models) L20432-001: Snow white (full-featured models) L21307-001: Snow white (defeatured models) L20441-001: Maroon burgundy L28509-001: Iridescent ceramic white L28508-001: Iridescent pale rose gold...

  • Page 80: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Description Spare part number System board for use in models with discrete graphics memory: Intel Core i7-8550U processor with 4 GB of discrete graphics memory L20368-xx1 ●...
  • Page 81 ● WLAN module (see WLAN module on page Memory modules (see Memory on page ● ● Heat sink (see Heat sink assembly on page Remove the system board: IMPORTANT: Make special note of each screw size and location during removal and replacement Disconnect the following cables from the system board: (1): Keyboard backlight cable (2): Hard drive connector cable...
  • Page 82 Lift the left side of the system board, and then remove the system board from the computer (2). Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 83: Speakers

    Speakers Description Spare part number Speaker Kit L20453-001 Before removing the speakers, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 84: Power Connector Cable (Dc-In)

    Power connector cable (DC-in) Description Spare part number Power connector cable L20475-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 85: Top Cover With Keyboard

    Top cover with keyboard The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Keyboard, no backlight, jet black...

  • Page 86: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 87: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 88: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 89: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 90: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 91: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 92 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Chapter 8 Using HP PC Hardware Diagnostics...

  • Page 93: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 94: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 95: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 96: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 97: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 98: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP Recovery media from the HP Recovery partition.

  • Page 99: 10 Specifications

    10 Specifications Computer specifications Metric U.S. Dimensions Length 246.0 mm 10.72 in Width 376.0 mm 16.33 in Height 22.5 mm 0.97 in Weight (lowest configuration) SSD, Pentium or Celeron processors, UMA graphics 1771.5 g 3.91 lbs SSD, 7th/8th generation Core processors, UMA graphics 1829.5 g 4.03 lbs SSD, discrete graphics...

  • Page 100: 39.6-Cm (15.6-In) Display Specifications

    39.6-cm (15.6-in) display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution FHD: 1920×1080 HD: 1366×768 Surface treatment Anti-glare BrightView Brightness 220 nits 200 nits (BrightView, HD, Touch-on Panel) Viewing angle UWVA (FHD, anti glare panel) Backlight WLED Aspect ratio...

  • Page 101: M.2 Pcie Solid-State Drive Specifications

    M.2 PCIe solid-state drive specifications 256-GB* 512-GB* Dimensions Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type ATA-7 ATA-7 Transfer rate Sequential Read Up to 2150 MB/s Up to 2150 MB/s Random Read Up to 300,000 IOPs...

  • Page 102: Hard Drive Specifications

    Hard drive specifications 2-TB* 1-TB* 500-GB* Dimensions Height 7.2 mm or 9.5 mm 7.2 mm or 9.5 mm 7.0 mm Length 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 70.1 mm Weight 130.0 g 107.0 g 92.0 g Interface type SATA SATA...

  • Page 103: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 104 The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law.

  • Page 105: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 106: Index

    61 starting the Setup Utility 76 hard drive/solid-state drive cable spare part numbers 61 updating 76 spare part number 26 display bezel Bluetooth label 15 HDMI port removal 63 boot order identifying 7 spare part numbers 22, 63 changing 87...
  • Page 107 85 regulatory 15 Hinge Kit serial number 15 spare part number 22 service 15 panel HP PC Hardware Diagnostics UEFI wireless certification 15 spare part numbers 22 downloading 80 WLAN 15 pause action key 13 starting 80...
  • Page 108 17, 54 product name 1 spare part numbers 46 TouchPad zone, identifying 9 product name and number, specifications 90 traveling with the computer 15 computer 15 solid-state drive bracket and connector board USB port, identifying 6 removal 47...

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