HP Pavilion 15 Maintenance And Service Manual
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HP Pavilion 15 Maintenance And Service Manual

HP Pavilion 15 Maintenance And Service Manual

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Summary of Contents for HP Pavilion 15

  • Page 1 HP 15 Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 4 Right side ................................4 Left side ................................. 5 Display ................................... 6 Top ..................................7 TouchPad ............................. 7 Lights ..............................8 Buttons and speakers ......................... 9 Keys ..............................10 Bottom .................................
  • Page 8 Power connector cable ........................67 Speakers ............................68 Display assembly ..........................69 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ..............75 Starting Setup Utility (BIOS) ..........................75 Updating the BIOS ..............................75 Determining the BIOS version ......................75 Downloading a BIOS update ......................
  • Page 9 Restore and recovery ............................82 Recovering using HP Recovery Manager ..................83 What you need to know ....................83 Using the HP Recovery partition (select models only) ..........83 Using HP Recovery media to recover ................84 Changing the computer boot order ................84 Removing the HP Recovery partition (select models only) ..............

  • Page 11: Product Description

    Product description Category Description Non- Touch touch Product Name HP 15 Notebook PC √ √ Processors Processors are attached to the system board. √ √ ● AMD E1-6010 (1.35 GHz, 1 MB L2, 1333MHz DDR3L), dual core, 10 W √...
  • Page 12 ● Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter Compatible with Miracast-certified devices Wireless display support (WiFi direct) External media HP Multi-Format Memory Card Reader slot with push-push technology, supporting the √ √ cards following digital card formats: ●...
  • Page 13 Support PS/2 interface Power Supports the following AC adapters: √ √ requirements 1M length power cord 45 W HP Smart AC adapter (3-wire, 4.5 mm barrel) Supports the following batteries: √ √ ● 4 cell, 41 Whr, 2.8 AH ●...

  • Page 14: External Component Identification

    For additional safety information, refer to the Regulatory, Safety and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides.

  • Page 15: Left Side

    Component Description NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Drivers & Downloads, and then follow the on-screen instructions. Optical drive eject button Opens the optical drive. Left side Component Description...

  • Page 16: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides.

  • Page 17: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 18: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on. Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on.

  • Page 19: Buttons And Speakers

    Buttons and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 20: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key or, on select models, the spacebar. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 21: Bottom

    Bottom Component Description Battery lock Locks and unlocks the battery in the battery bay. Battery bay Holds the battery. Battery release latch Releases the battery. Vents (7) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 22: Locating System Information

    Component Description CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support.

  • Page 23: Finding Your Hardware And Software Information

    Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type control panel, and then select Control Panel. Select System and Security, select System, and then click Device Manager in the left column. A list displays all the devices installed on your computer.

  • Page 24: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 25 Item Component Spare part number Display assembly: For display assembly subcomponent level spare part information, see 783120-001 Display assembly subcomponents on page Keyboard (includes keyboard cable): For use in Canada 776778-DB1 For use in the United States 776778-001 Top cover (includes TouchPad board and cable): For use in models without eMMC 776785-001 For use in models with eMMC...
  • Page 26 Item Component Spare part number AMD E2-3000 1.65-GHz (1-MB L2, 1333MHz DDR3L dual core, 15 W) for use with Windows 781935-501 8.1 Standard AMD E1-2100 (1.0 GHz, 1 MB L2, 1333MHz DDR3L dual core, 9W) for use in models 776783-001 without Windows 8.1 AMD E1-2100 (1.0 GHz, 1 MB L2, 1333MHz DDR3L dual core, 9W) for use with Windows 8.1 776783-501...
  • Page 27 Item Component Spare part number (15) Hard drive connector cable is available in the hardware kit, part number 732071-001 (16) Memory modules (2, PC3L, 12800, 1600-MHz): 2 GB memory module 691739-001 4 GB memory module 691740-001 8 GB memory module 693374-001 (17) WLAN module:...

  • Page 28: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel (includes 2 rubber screws) 776774-001 Raw display panel, 15.6-in, BrightView, HD, LED, SVA, touchscreen 732080-001 Webcam/microphone module (includes adhesive) 776787-001 786679-001 Display panel cable (includes webcamera/microphone module cable and two rubber 732066-001 screws) Antenna Kit (includes left and right wireless antenna cables and transceivers and 2 rubber...

  • Page 29: Miscellaneous Parts

    Miscellaneous parts Component Spare part number 45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm) 741727-001 Power cord (3-pin, black, 1.00-m) 755530-001 Screw Kit 776782-001 HDMI to VGA Adapter 701943-001 HP X3000 wireless mouse 684978-001 Mass storage devices...

  • Page 30: Sequential Part Number Listing

    Speakers (include subwoofer, speaker cables, and 4 rubber isolators) 734449-001 Heat sink for use in models with AMD A6-5200 processors (25W) 741727-001 45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm), nslim 752237-001 4 cell, 41 Wh, 2.8-Ah, Li-ion battery 755530-001 Power cord, 3-pin, black, 1.00-m...
  • Page 31 Spare part number Description 776780-001 Power button board (includes cable) 776781-001 Cover Kit (includes service door and wireless module compartment cover) 776782-001 Screw Kit 776783-001 System board with AMD E1-2100 processor (1.0 GHz, 1 MB L2, 1333MHz DDR3L Dual 9W) for use in models with a hard drive and optical drive without Windows 8.1 776783-501 System board with AMD E1-2100 processor (1.0 GHz, 1 MB L2, 1333MHz DDR3L Dual 9W) for use in...
  • Page 32 Spare part number Description 783120-001 15.6-in, LED, HD, BrightView display assembly (includes 2 rubber screw covers) 785442-001 System board with AMD A8-6410 processor (2.0 GHz, 2 MB, L2, 1600MHz DDR3L, quad core, 15 W) for use in models with a hard drive and optical drive without Windows 8.1 785442-501 System board with AMD A8-6410 processor (2.0 GHz, 2 MB, L2, 1600MHz DDR3L, quad core, 15 W) for use in models with a hard drive and optical drive with Windows 8.1 Standard...

  • Page 33: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 34: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 35: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 36: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 37: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 38: Removal And Replacement Procedures For Customer Self-Repair Parts

    Component replacement procedures NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

  • Page 39: Battery

    Battery Description Spare part number 4 cell, 41-Wh, 2.8-Ah, Li-ion battery 752237-001 3 cell, 31 Wh, 2.8-Ah, Li-ion battery 776622-001 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 40: Service Door

    Reset the battery lock (2) to the locked position. Service door Description Spare part number Service door is available with the plastics kit. 776781-001 Using a small Phillips screwdriver, loosen the service door screws (1). Lift the door (2). Slide the service door (3) forward to remove. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 41: Memory Module

    Memory module Description Spare part number 8 GB memory module (PC3, 12800, 1600-MHz) 693374-001 4 GB memory module (PC3, 12800, 1600-MHz) 691740-001 2 GB memory module (PC3, 12800, 1600-MHz) 691739-001 Before removing a memory module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 42: Wlan Module

    WLAN module Description Spare part number Ralink RT3290LE 802.11 bgn 1×1 Wi-Fi and Bluetooth 4.0 combo adapter 690020-001 Realtek RTL8188EE 802.11 bgn Wi-Fi adapter 709848-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 43 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 44: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number DVD±RW Double-Layer SuperMulti Drive (includes bezel, bracket, cable, and screws) 779456-001 Before removing the optical drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 45 Remove the two Phillips screws from the optical drive (1) and remove the bracket (2). Use an unbent paperclip and press in gently on the paper clip (1) and release from the tab (2) until the disc tray releases. Tilt the tray (3) and pull the bezel (4) to remove it. Reverse this procedure to reassemble and install the optical drive.

  • Page 46: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Keyboard for use in the United States 776778-001 Keyboard for use in Canada 776778-DB1 Before removing the keyboard, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 47 Insert a thin tool or a keyboard push tool into the keyboard screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Component replacement procedures...
  • Page 48 Gently slide your finger along the top edge of the keyboard to release the keyboard clips (1). Lift the rear edge of the keyboard (2), and then swing the keyboard up and forward until it rests upside down on the palm rest. Release the ZIF connector (1) by lifting the connector tab to which the keyboard cable is connected, and then disconnect the keyboard cable (2) from the system board.

  • Page 49: Removal And Replacement Procedures For Authorized Service Provider Parts

    Component replacement procedures NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

  • Page 50: Display Panel

    Display panel NOTE: These procedures are for replacing the display panel for HP Pavilion Notebook. For procedures to replace the HP Pavilion Notebook display assembly subcomponents, see Display assembly on page Description Spare part number Display bezel 776774-001 Display panel, raw (15.6 in HD WLED BrightView flat panel)
  • Page 51 Remove the four Phillips M2.0×2.5 screws (1) and carefully move the display panel (2) to the keyboard . Release the tab (1) and disconnect the connector (2). Lift the panel (3) to remove it. Reverse this procedure to replace the panel. Component replacement procedures...

  • Page 52: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad buttons, TouchPad board and TouchPad cable. Description Spare part number Top cover 776785-001 Top cover with eMMC 776786-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the top cover, follow these steps: Shut down the computer.
  • Page 53 Disconnect the power button cable (1) and the TouchPad cable (2). Close the display and turn the computer upside down. Component replacement procedures...
  • Page 54 Remove the eleven Phillips M2.5×6.5 screws from the bottom of the computer. Remove the additional three Phillips M2.0×1.5 screws from the optical drive bay (1) and the three Phillips M2.5×6.5 screws from under the service door (2). Turn the computer over and open the display. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 55 Gently press on the right upper corner (1) where the display hinge and top cover meet. Lift around the edges of the top cover (2). Lift to remove the top cover (3). When replacing the top cover, be sure that the following components are removed from the defective top cover and installed on the replacement top cover: ●...

  • Page 56: Hard Drive

    Hard drive NOTE: The hard drive spare part kit includes the hard drive rubber bracket and screws. These components are included in the Hard Drive Hardware Kit, spare part number 732071-001. Description Spare part number 750 GB, 5400 rpm, 7.0 mm 778190-001 500 GB, 5400 rpm, 7.0 mm 683802-001...
  • Page 57 Lift the front of the hard drive (1) and slide the hard drive (2) forward . Component replacement procedures...
  • Page 58 Release the hard drive connector cable from the clips. NOTE: You will disconnect the hard drive connector cable from the system board when you remove the system board. If it is necessary to disassemble the hard drive, perform the following steps: Remove the four Phillips M3.0×3.5 screws (1) from the bracket and separate the front edges of the hard drive rubber bracket from the hard drive Disassemblying the hard drive...

  • Page 59: Power Button Board

    Reverse this procedure to reassemble and install the hard drive. Power button board Description Spare part number Power button board (includes cable) 776780-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 60 Remove the power button board (2) with cable (the cable was disconnected from the top cover when removing the top cover). Reverse this procedure to install the power button board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 61: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 732078-001 Before removing the TouchPad button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 62 Lift up and remove the TouchPad button board (3). Reverse this procedure to install the TouchPad button board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 63: Optical Drive Connector Cable

    Optical drive connector cable NOTE: The optical drive connector cable is included with the optical drive, spare part number 779456-001. Before removing the optical drive connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 64: Emmc Board

    Reverse this procedure to install the optical drive connector cable. eMMC board Description Spare part number eMMC board, 32 GB 776777-001 eMMC cable 776775-001 Before removing the eMMC board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 65 Remove the eMMC board (3). Reverse this procedure to install the eMMC board. Component replacement procedures...

  • Page 66: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number Models with a hard drive and optical drive: AMD A8-6410 (2.0 GHz, 2 MB L2 cache, 1600MHz DDR3L, quad core, 15 W) for use in models with a hard drive and 785442-001 optical drive without Windows 8.1 AMD A8-6410 (2.0 GHz, 2 MB L2 cache, 1600MHz DDR3L, quad core, 15 W) for use in models with a hard drive and...
  • Page 67 Description Spare part number AMD E2-3000 1.65-GHz (1-MB L2 cache, 1333MHz DDR3L dual core, 15 W) for use with Windows 8.1 Standard 781937-501 AMD E1-2100 (1.0 GHz, 1 MB L2 cache, 1333MHz DDR3L dual core, 9W) for use in models without Windows 8.1 781918-001 AMD E1-2100 (1.0 GHz, 1 MB L2 cache, 1333MHz DDR3L dual core, 9W) for use with Windows 8.1 Standard 781918-501...
  • Page 68 Remove the two Phillips M2.5×6.5 and M2.0×5.0 screws (1). Remove the bracket (2) that secures the power connector bracket to the base enclosure. Remove the four Phillips M2.5×5.0 screws (1) that secure the system board to the base enclosure. Lift the right side of the system board (2) until it rests at an angle. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 69 Carefully remove from the power connector (3). Remove the system board by sliding it up and to the right at an angle and pull the system board (4) carefully to the right. Remove the hard drive connector cable: Turn the system board upside down, with the front toward you. Component replacement procedures...
  • Page 70 Disconnect the hard drive connector cable from the system board. The hard drive cable is part of the Hard Drive Hardware Kit, part number 732071-001. Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 71: Rtc Battery

    RTC battery Description Spare part number RTC battery 697917-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 72 Remove the RTC battery (2). Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+” sign faces up. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 73: Fan

    Description Spare part number 732068-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 74 Remove the fan (3) from the system board. Reverse this procedure to install the fan. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 75: Heat Sink Assembly

    Heat sink assembly Description Spare part number Heat sink for use in models with all processors except for AMD A6-5200 processors 776776-001 Heat sink for use in models with AMD A6-5200 processors (25W) 734449-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer.
  • Page 76 Remove the heat sink assembly (2). Thoroughly clean the thermal connections (1) on the system board and the heat sink (2) before replacing a heat sink onto a system board. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with UMA memory.

  • Page 77: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable (includes bracket) 732067-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 78: Speakers

    Reverse this procedure to install the power connector cable. Speakers Description Spare part number Speakers (include, speaker cable, and 4 rubber isolators) 732084-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 79: Display Assembly

    Reverse this procedure to install the speaker. Display assembly Description Spare part number Full display assembly, 15.6-in, BrightView, HD, LED, SVA, touchscreen 783120-001 Display bezel (includes 2 rubber screws) 776774-001 Raw display panel, 15.6-in, BrightView, HD, LED, SVA 732080-001 Webcamera/microphone module (includes adhesive) 776787-001 Webcamera/microphone module, HD (includes adhesive) 786679-001...
  • Page 80 Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 81 Remove the two display bezel screw covers (1) and the two Phillips M2.5×5.0 screws (2) that secure the display bezel to the display assembly. The display bezel screw covers are included in the display bezel spare part kit, spare part number 676644-001, and in all display assembly subcomponent spare part kits.
  • Page 82 Release the connector (1) that secures the display panel cable connector to the display panel. Disconnect the display panel cable (2) from the display panel and remove the panel (3). If it is necessary to replace the webcamera/microphone module: Disconnect the webcamera/microphone module cable (1) from the webcamera/microphone module.
  • Page 83 Remove the hinges and brackets (3) from the display enclosure. If it is necessary to replace the display panel cable: Release the display panel cable from the clips (1) and routing channel built into the display enclosure. Carefully release the cable from the channel guides (2) and remove the display panel cable (3). If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna transceivers (1) from the display enclosure.
  • Page 84 Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available in the Antenna Kit, spare part number 776770-001. Reverse this procedure to install the display assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 85: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 86: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type support, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 87: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 88: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 38.56 cm 15.18 in Depth 25.8 cm 10.15 in Height (front to back) 2.26 cm .89 in Weight 2.09 or 2.29 kg (depending on 4.61 lb or 5.05 (depending on configuration) configuration) Input power Operating voltage and current 19.5 V dc @ 3.33 A –...

  • Page 89: 15.6-Inch Display Specifications

    15.6-inch display specifications Metric U.S. Dimensions Height 20.77 cm 8.175 in Width 37.78 cm 14.875 in Diagonal 39.62 cm 15.6 in Number of colors Up to 16.8 million Contrast ratio 500:1 (typical) Brightness 200 nits Pixel resolution Pitch 0.252mm x 0.252mm Format 1366×768 Configuration...

  • Page 90: Hard Drive Specifications

    Hard drive specifications 500 GB* 750 GB* Dimensions Height 9.5 mm 9.5 mm Width 70 mm 70 mm Weight 107 g max 102 g max Interface type SATA SATA Transfer rate 300 MB/sec 300 MB/sec Security ATA security ATA security Seek times (typical read, including setting) Single track 1.5 ms...

  • Page 91: Backing Up, Restoring, And Recovering

    Restoring and recovering your system Creating recovery media and backups After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 92: Restore And Recovery

    Creating HP Recovery media on page ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page ●...

  • Page 93: Recovering Using Hp Recovery Manager

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition (select models only). If you have not already created recovery media, see...

  • Page 94: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 95: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 96 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 97: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 98: Index

    21, 46 updating 75 number 18, 20, 69, 73 specifications 80 boot order Display panel hard drive connector cable changing HP Recovery Manager spare part numbers 20 illustrated 19 display panel Hard Drive Hardware Kit buttons product description 1 contents 19...
  • Page 99 9 heat sink assembly wireless 8 power connector cable spare part numbers 20 removal 67 HP PC Hardware Diagnostics (UEFI) spare part number 16, 20, 67 memory card reader, identifying 5 downloading 77 power connector, identifying 5 memory module...
  • Page 100 81 spare part numbers 15, 21, 22, spare part numbers 17, 32 system 83 USB flash drive 84 system information using HP Recovery media 82 locating 12 recovery media system recovery 83 creating 81 system restore point creating using HP Recovery...

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