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HP ENVY 15 Maintenance And Service Manual

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HP ENVY 17 Notebook PC
HP ENVY 15 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP ENVY 15

  • Page 1 HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC Maintenance and Service Guide...
  • Page 2 Company under license. Intel is a be bound by the terms of the HP End User Not all features are available in all editions trademark of Intel Corporation in the U.S.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................5 Finding your hardware and software information ................. 5 Locating hardware ....................... 5 Locating software ......................... 5 Right side ............................. 6 Left side ..............................7 Display ..............................9 Top ..............................
  • Page 8 Fan ............................. 77 Heat sink ..........................78 Power button board ......................80 7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ......... 81 Starting Setup Utility (BIOS) ....................... 81 Updating the BIOS ..........................81 Determining the BIOS version ................... 81 Downloading a BIOS update .....................
  • Page 9 Restoring specific files ....................... 87 Restoring specific files using Windows Backup and Restore ......87 Recovering the original system using HP Recovery Manager ........... 87 What you need to know ..................87 Recovering using HP Recovery partition (select models only) ......88 Recovering using the recovery media ...............
  • Page 10 12 Power cord set requirements ........................102 Requirements for all countries ......................102 Requirements for specific countries and regions ................102 13 Recycling ..............................104 Index ................................. 105...

  • Page 11: Product Description

    Intel® Quad Core i7-4710 HQ 2.50 GHz (SC turbo up to 3.50 GHz) processor (1600 MHz, ● 6.0- MB L3 cache, 47 W) for use with HP ENVY 15 and 17 Notebook PC models available for Windows 8.1 and Windows 7 Intel Dual Core i7-4510U (2.0 GHz, SC turbo up to 3.1 GHz), processor (1600 MHz/4 MB L3,...
  • Page 12 ● 1 TB 5400-rpm, 9.5-mm ● 750 GB 5400-rpm 9.5-mm ● 500 GB 5400–rpm 7mm/9.5mm for HP ENVY 15 Notebook PC only ● Hybrid configurations 1 TB 5400 + 8 GB NAND Hybrid HDD 9.5mm ● 750 GB 5400 + 8 GB NAND Hybrid HDD 9.5mm ●...
  • Page 13 Windows 7 Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter _NA - 7260 ● non-Vpro version w/ dual antennas for use with HP ENVY 17 Notebook PC models only External memory card Push-push insertion/removal Supports memory cards such as Secure Digital SD/SDHC/SDXC.
  • Page 14 ● RJ-45 (Ethernet, includes link and activity lights) ● AC Smart Pin power adapter plug ● Fingerprint Reader for select HP ENVY 17 Notebook PC models only ● Keyboard/pointing Full-size keyboard with numeric keypad devices Backlit island-style keyboard in black finish ●...

  • Page 15: External Component Identification

    External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type control panel, and then select Control Panel. Select System and Security, select System, and then click Device Manager in the left column. A list displays all the devices installed on your computer.

  • Page 16: Right Side

    Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the ● hard drive. Audio-out (headphone)/Audio-in Connects optional powered stereo speakers, headphones, (microphone) jack earbuds, a headset, or a television audio cable.

  • Page 17: Left Side

    ● Security cable slot Attaches an optional security cable to the computer. NOTE: On HP ENVY 15 Notebook PC NOTE: The security cable is designed to act as a models , the security cable slot is located deterrent, but it may not prevent the computer from being on the right side.
  • Page 18 Component Description USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Memory card reader Reads optional memory cards that store, manage, share, or access information. To insert a card: Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated.

  • Page 19: Display

    To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. To access the Windows 7 user guides, select Start > Help and Support > User Guides.

  • Page 20: Top

    TouchPad Component Description Left control zone Textured area that allows you to perform additional gestures. TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse.

  • Page 21: Lights

    Lights Component Description Power light When the computer is off, press the button to turn on ● the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the ●...

  • Page 22: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Component Description Power button When the computer is off, press the button to turn on ● the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the ●...

  • Page 23: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key the or the key. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 24: Bottom

    The computer fan starts up automatically to computer model. cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. HP Triple Bass Reflex Subwoofer Provides superior bass sound. Chapter 2 External component identification...

  • Page 25: Labels

    Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a Digital Product Key electronically installed.

  • Page 26: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Bottom on page 14 for details. Chapter 3 Illustrated parts catalog...
  • Page 27 Display assembly subcomponents on page Top cover: includes the TouchPad and keyboard. Top cover for HP ENVY 15 Notebook PC computer models: For use only on HP ENVY 15 Notebook PC computer models in the United States 763577-001 Computer major components...
  • Page 28 Item Component Spare part number For use only on HP ENVY 15 Notebook PC computer models in the United States with 763578-001 backlit keyboard For use only on HP ENVY 15 Notebook PC computer models in the United Kingdom with 763578-031 backlit keyboard.
  • Page 29 For use only on HP ENVY 15 Notebook PC computer models in Canada with backlit 763578-DB1 keyboard For use only on HP ENVY 15 Notebook PC computer models in Nordic regions with backlit 763578-DH1 keyboard For use only on HP ENVY 15 Notebook PC computer models in Czech and Slovakia with...
  • Page 30 MHz, 6.0- MB L3 cache, 47 W) UMA memory , and the Windows 8 Professional operating system and Windows 7 Pro For use with HP ENVY 15 Computer models: Intel Quad Core HM87 i7-4710HQ (2.50 GHz SC turbo up to 3.50 GHz) processor (1600 763585-001 MHz, 6.0 MB L3 cache, 47 W) UMA memory...
  • Page 31 MHz, 6.0 MB L3 cache, 47 W) discrete memory, and the Windows 8 Professional operating system and Windows 7 Pro Power Connector For use with HP ENVY 15 Notebook PC computer models 762507-001 For use with HP ENVY 17 Notebook PC computer models...
  • Page 32 DVD Disc with R/W Double-Layer SuperMulti drive NSV 776917-001 Blu-ray Disc R/RW with SuperMulti 776919-001 For use on HP ENVY 15 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly: DVD Disc with R/W Double-Layer SuperMulti drive 763579-001...

  • Page 33: Display Assembly Subcomponents

    For use with non-Touchscreen models 763693-001 For use with Touchscreen models 763694-001 For use with Touchscreen models in natural silver 774553-001 For HP ENVY 15 Notebook PC computer models: For use with non-Touchscreen models 763569-001 For use with Touchscreen models 763573-001 Display brackets...
  • Page 34 WLAN Antenna Kit for use with HP ENVY 15 Notebook PC computer non-touch 762518-001 models (includes left and right wireless antenna cables and transceivers) WLAN Antenna Kit for use with HP ENVY 15 Notebook PC computer touch screen 763568-001 models (includes left and right wireless antenna cables and transceivers)
  • Page 35 Spare part number For use with non-touchscreen computer models 762520-001 For use with touchscreen computer models 763105-001 For HP ENVY 17 Notebook PC computer models For use with non-touchscreen computer models 763706-001 For use with touchscreen computer models 765356-001 Display assembly subcomponents...

  • Page 36: Mass Storage Devices

    DVD Disc with R/W Double-Layer SuperMulti drive in natural silver 776917-001 Blu-ray Disc R/RW with SuperMulti 776919-001 For use on HP ENVY 15 Notebook PC computer models and computer models equipped with a non- TouchScreen display assembly: DVD Disc with R/W Double-Layer SuperMulti drive 763579-001...

  • Page 37: Miscellaneous Parts

    Spare part number AC adapter: 45-W AC adapter (NPFC, RC 4, 3-wire, 4.5-mm NSlim) 741727-001 90-W AC adapter (EM, PFC, SMT, 3-wire, 4.5-mm) for use with HP ENVY 15 Notebook PC 710414-001 computer models only 90-W AC adapter (PFC, S, 3-wire, 4.5-mm) 710413-001 65-W HP Smart AC adapter (non-PFC, EM, 3-wire, 4.5-mm) for use with HP ENVY 15 Notebook...

  • Page 38: Sequential Part Number Listing

    90-W AC adapter (PFC, S, 3-wire, 4.5-mm) √ √ 710414-001 90-W AC adapter (EM, PFC, SMT, 3-wire, 4.5-mm) for use with HP ENVY 15 √ Notebook PC computer models only 710662-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo √...
  • Page 39 Display panel 15.6-in, AG, Full HD, WLED for Touchscreen computer √ models with bezel 763577-001 Top cover for HP ENVY 15 Computer model for use in the United States √ 763578-001 Top cover for use only on HP ENVY 15 Computer models in the United √...
  • Page 40 Regulatory Model number Numbers TPN-Q141 TPN-Q140 763578-041 Top cover for use only on HP ENVY 15 Computer models in Germany with √ backlit keyboard 763578-051 Top cover for use only on HP ENVY 15 Computer models in France with √...
  • Page 41 Regulatory Model number Numbers TPN-Q141 TPN-Q140 763578-DB1 Top cover for use only on HP ENVY 15 Computer models in Canada with √ backlit keyboard 763578-DH1 Top cover for use only on HP ENVY 15 Computer models in Nordic regions √...
  • Page 42 System board Intel Dual Core i5-4210U 840M 2 GB 1.7-GHz (SC turbo up √ to 2.7-GHz) processor (1600-MHz, 3.0 MB L3 cache, 15 W) discrete memory, and the Windows 8 Standard operating system for HP ENVY 15 Notebook PC computer models 763588-601 System board Intel Dual Core i5-4210U 840M 2 GB 1.7-GHz (SC turbo up...
  • Page 43 2.7-GHz) processor (1600-MHz, 3.0 MB L3 cache, 15 W) discrete memory, and the Windows 8 Professional operating system for HP ENVY 17 Notebook PC computer models 763733-001 Top Cover for use only on HP ENVY 17 Notebook PC computer models in √ the United States with TouchPad and keyboard. 763786-001 USB Board (with cable) for use on HP ENVY 15 Notebook PC computer √...
  • Page 44 Display Panel 17.3-in, BV, Full HD, LED for non-Touchscreen computer √ models and the Windows 8 Professional operating system and Windows 7 763935-001 Top Cover For use only on HP ENVY 17 Notebook PC computer models in √ the United States with backlit keyboard. 763935-DB1 Top Cover for use only on HP ENVY 17 Notebook PC computer models in √...
  • Page 45 774554-001 Base enclosure for HP ENVY 17 Notebook PC computer models √ 774556-001 Top Cover for use only on HP ENVY 17 Notebook PC computer models for √ use in the United States with TouchPad and backlit keyboard 776917-001 Optical drive DVD Disc with R/W Double-Layer SuperMulti drive in natural √...

  • Page 46: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 47: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 48: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 49: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or ● packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 50: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible ● straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 51: Removal And Replacement Procedures For Customer Self-Repair Parts

    Customer Self-Repair parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty.

  • Page 52: Battery

    Battery Description Spare part number 4-cell, 41 WHr 2.8AH Li-ion battery 756743-001 4-cell, 48 WHr 2.3AH Li-ion battery 756745-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 53: Optical Drive

    Description Spare part number For use on HP ENVY 15 Notebook PC computer models equipped with a touch or a non-TouchScreen display assembly: DVD Disc with R/W Double-Layer SuperMulti drive 763579-001...
  • Page 54 Remove the optical drive from the computer. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. Remove the two Phillips screws (1) that secure the optical drive bracket to the optical drive. Remove the optical drive bracket (2).

  • Page 55: Removal And Replacement Procedures For Authorized Service Provider Parts

    Authorized Service Provider parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

  • Page 56: Base Enclosure

    Top cover for HP ENVY 15 Notebook PC computer models For use only on HP ENVY 15 Notebook PC computer models in the United States 763577-001 For use only on HP ENVY 15 Notebook PC computer models in the United States with backlit 763578-001 keyboard...
  • Page 57 For use only on HP ENVY 15 Notebook PC computer models in Nordic regions with backlit 763578-DH1 keyboard For use only on HP ENVY 15 Notebook PC computer models in Czech and Slovakia with backlit 763578-FL1 keyboard For use only on HP ENVY 17 Notebook PC computer models...
  • Page 58 Remove eleven Phillips screws (1). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 59 Remove eight Phillips screws (1) around the battery area, two broadhead screws (2) in the optical drive bay and one screw (3) near the display hinge. NOTE: Some models may have three screws in the optical drive bay (2). Turn the computer right side up and carefully remove the top cover. NOTE: Use a thin, non-conductive tool to lift the top cover..
  • Page 60 TouchPad cable (3) ● Fingerprint reader cable (4) (select models only) ● Backlit keyboard cable (5) (select models only) ● Lift the topcover (6) to remove it from the computer. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 61: Display Panel

    WLAN Antenna Kit for use with HP ENVY 15 Notebook PC computer non-touch models 762518-001 (includes left and right wireless antenna cables and transceivers) WLAN Antenna Kit for use with HP ENVY 15 Notebook PC computer touch screen models 763568-001 (includes left and right wireless antenna cables and transceivers)
  • Page 62 Webcamera/microphone module for non-touchscreens 762521-001 Webcamera/microphone module cable for Touchscreen models 762545-001 Display hinges (not illustrated) For HP ENVY 15 Notebook PC computer models For use with non-touchscreen computer models 762520-001 For use with touchscreen computer models 763105-001 For HP ENVY 17 Notebook PC computer models...
  • Page 63 On the right side, disconnect the WLAN cable (3) and carefully remove the cable from the retaining tabs (4). Remove the power connector cover by removing the Phillips screw (1) and lifting the cover (2). NOTE: The power connector cover has two screws, however, the screw on the left is removed during the base enclosure and top cover removal process.
  • Page 64 Remove the seven Phillips screws (1) on the left and right side base of the display panel and lift the panel up (2). NOTE: Support the display panel as you are removing the screws. Open the panel cover (1), swivel the display panel hinges (2) on both sides and then tilt up the display panel hinge (3) to release it.
  • Page 65 Loosen the edges of the back cover (1), (2), and (3) from all four sides of the display bezel and lift the display panel (4). NOTE: Use a sharp probe to pop the covers out to avoid scratching the bezel. If you need to remove the panel, the display cable or the webcamera, follow these procedures.
  • Page 66 Remove the display panel side bracket (select models only) by removing the four Phillips screws (1) and releasing the side bracket (2). NOTE: If your computer model does not have side brackets, skip to the next step. If it is necessary to remove the display panel cable or access the webcamera and microphone, follow these steps.
  • Page 67 On select models, removing the cable also requires disengaging it from the channels in the hinges and disconnecting from the display panel. To disconnect the cable from the display panel, carefully remove the foil tape at the bottom of the display panel and then carefully lift the display cable connector (1) and remove the display connector (2).
  • Page 68 Remove the display brackets by removing the eight Phillips and broadhead screws (1) securing the hinge brackets to the back cover, and then lift the brackets (2) to remove them. Release the wireless antenna transceivers (1) from the display bezel. (The wireless antenna transceivers are attached to the display bezel with double-sided tape.) Remove the wireless antenna from the retaining channels (2), and lift the antenna (3).

  • Page 69: Wlan Module

    Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter for use only with 710662-005 HP ENVY 17 Notebook PC computer models or HP ENVY 15 Notebook PC computer models Qualcomm Atheros AR9485 802.11 bgn 1x1 Wi-Fi adapter for use only with HP ENVY 17...
  • Page 70 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 71: Touchpad Button Board

    NOTE: Some models have the touchpad button board spared with the top cover. Removal is only required on select models. TouchPad button board (includes cable) for use with HP ENVY 15 Notebook PC computer 763790-001 models TouchPad button board (includes cable) for use with HP ENVY 17 Notebook PC computer...

  • Page 72: Battery Board (Select Models Only)

    Spare part number Battery board for HP ENVY 17 Notebook PC 763710-001 The battery board is for select HP ENVY 17 Notebook PC computer models. Before removing the battery board, follow these steps: Disconnect all external devices connected to the computer.

  • Page 73: Subwoofer

    Spare part number Subwoofer for HP ENVY 17 Notebook PC computer models 763716-001 Subwoofer for HP ENVY 15 Notebook PC computer models 763788-001 Before removing the subwoofer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 74 Remove the optical drive (see Optical drive on page 43). Remove the base enclosure and top cover (see Base enclosure on page 46). Remove the subwoofer: Disconnect the subwoofer cable (1) from the system board, remove the three Phillips screws (2), ▲...

  • Page 75: Usb Board

    Spare part number USB board for use with HP ENVY 17 Notebook PC computer models 763709-001 USB board for use with HP ENVY 15 Notebook PC computer models 763786-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 76: Hard Drive

    500 GB, 5400-RPM for use with HP ENVY 15 Notebook PC computer models 778188-005 Hard Drive Hardware Kit for use with HP ENVY 15 Notebook PC computer models 762504-001 Hard Drive Hardware Kit for use with HP ENVY 17 Notebook PC computer models...

  • Page 77: System Board

    System board Intel Dual Core i7-4510U (2.0–GHz, SC turbo up to 3.1–GHz), processor 763721-001 (1600MHz/4 MB L3, 15W) discrete memory, and the Linux Ubuntu and FreeDos operating system for HP ENVY 17 Notebook PC computer models Intel Dual Core i7-4510U (2.0–GHz, SC turbo up to 3.1–GHz), processor (1600MHz/4 MB L3, 763721-501 15W) discrete memory, and the Windows 8 Standard operating system Intel Dual Core i7-4510U (2.0–GHz, SC turbo up to 3.1–GHz), processor (1600MHz/4 MB L3,...
  • Page 78 Intel Quad Core i7-4710HQ 2.50-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz, 6.0- MB 773128-601 L3 cache, 47 W) UMA memory, and the Windows 8 Professional operating system For use with HP ENVY 15 Computer models: Intel Quad Core HM87 i7-4710HQ 2.50-GHz (SC turbo up to 3.50-GHz) processor (1600- MHz, 763585-001 6.0 MB L3 cache, 47 W) UMA memory...
  • Page 79 Before removing the system board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 80 Remove the power connector cover by removing the screw (1) and lifting the cover (2). NOTE: The power connector cover has two Phillips screws, however, the screw on the left is removed during the base enclosure and top cover removal process. NOTE: You will remove the power connector after you have removed the system board.

  • Page 81: Speakers

    Speaker Kit (includes left and right front speakers and cables) for HP ENVY 17 Notebook PC 763717-001 computer models Speaker Kit (includes left and right front speakers and cables) for HP ENVY 15 Notebook PC 762502-001 computer models Before removing the speakers, follow these steps: Before removing the Speakers, follow these steps: Shut down the computer.

  • Page 82: Memory Modules

    Remove the subwoofer (see Subwoofer on page 63). Remove the system board (see System board on page 67). Remove the speakers: Turn the computer, with the front edge toward you. Remove the two Phillips screws (1). Disengage the cables, and then remove the front speakers (2). Reverse this procedure to install the speakers.
  • Page 83 Remove the subwoofer (see Subwoofer on page 63). Remove the system board (see System board on page 67). Remove the memory module: Turn the system board over. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.

  • Page 84: Rtc Battery

    RTC battery Description Spare part number RTC battery 697917-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 85: Fingerprint Reader Board (Select Models Only)

    Fingerprint reader board (select models only) Description Spare part number Fingerprint reader board for use only on select HP ENVY 15 Computer Notebooks models 763789-001 Fingerprint reader board for use only on select HP ENVY 17 Computer Notebooks models 763711-001 Before removing the Fingerprint reader board, follow these steps: Shut down the computer.

  • Page 86: Power Connector Cable

    Power connector cable Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 720240-001 For use only on computer models equipped with a graphics subsystem with UMA memory 720241-001 Before removing the power connector, follow these steps: Shut down the computer.

  • Page 87: Fan

    Description Spare part number Fan (with foil) 720235-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 88: Heat Sink

    Heat sink Description Spare part number For use with HP ENVY 15 Notebook PC computer models: For use only on computer models with UMA memory 19 W 763701-001 For use only on computer models with UMA memory 47 W 763702-001...
  • Page 89 NOTE: There is thermal paste between the heat sink and the processor. Reverse this procedure to install the heat sink. Component replacement procedures...

  • Page 90: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) For HP ENVY 15 Notebook PC computer models 762496-001 Power button board (includes cable) For HP ENVY 17 Notebook PC computer models 763708-001 Before removing the Power button board, follow these steps: Shut down the computer.

  • Page 91: Windows - Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Updated versions of the BIOS may be available on the HP website. SoftPaqs Most BIOS updates on the HP website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 92: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. For Windows 7, select Start > Help and Support > Maintain and go to Step 3 below.

  • Page 93: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 94: Windows 7 Backing Up, Restoring, And Recovering

    (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

  • Page 95: Creating The Recovery Media

    Click Recovery Media Creation. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.

  • Page 96: Tips For A Successful Backup

    Tips for a successful backup Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these ● folders periodically. Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your ●...

  • Page 97: Restore And Recovery

    Recycle Bin, or if files become corrupt, restoring specific files is useful. Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.

  • Page 98: Recovering Using Hp Recovery Partition (Select Models Only)

    If the recovery media do not work, you can obtain recovery discs for your system from the HP ● website. The Minimized Image Recovery option is recommended for advanced users only. All hardware- ● related drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
  • Page 99 To change the boot order for a recovery flash drive: Insert the flash drive into a USB port. Restart the computer. Press while the computer is restarting, and then press for boot options. Select the flash drive from the boot options window. Restore and recovery...

  • Page 100: Windows 8.1 Backing Up, Restoring, And Recovering

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 101: Restore And Recovery

    From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on-screen instructions. If you want to reset your computer using a minimized image, you can choose the HP Minimized ●...

  • Page 102: Recovering Using Hp Recovery Manager

    To use the Factory Reset or System Recovery options, you must use HP Recovery media. ● If the HP Recovery media do not work, you can obtain recovery media for your system from the ● HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

  • Page 103: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 104 From the Start screen, type recovery, and then select HP Recovery Manager. Select Remove Recovery Partition, and follow the on-screen instructions to continue. Chapter 9 Windows 8.1 Backing up, restoring, and recovering...

  • Page 105: Ubuntu Linux - Backing Up, Restoring, And Recovering

    For most models, you will need at least 8 GB of free space on the storage device. However, depending on the drivers and software installed on your computer, you may need slightly more than 8 GB of space. HP recommends that you use a 16 GB device or above for best results. IMPORTANT: Remember to insert your USB device into the USB port on the computer before starting this procedure.

  • Page 106: Performing Recovery Using The Restore Media

    To create the restore image: Click the System menu icon at the far right of the top panel, and then click System Settings > Backup. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup location, and select the USB device from the drop-down list.
  • Page 107 Select Storage from the panel on the left side of the window, click the down-arrow next to Backup Location, and select Ubuntu One from the drop-down list. Select Overview from the panel on the left side of the window, and then click Back Up Now. NOTE: The first time you backup your files to Ubuntu One, you will need to create an account to sign into Ubuntu One.

  • Page 108: 11 Specifications

    10.3 in Height (front to back) for HP Envy 17 Notebook PC 2.67 cm 1.1 in Height (front to back) for HP Envy 15 Notebook PC 2.49 cm 1 in Weight With 4-cell battery for HP Envy 17 Notebook PC 2.87 kg...

  • Page 109: Cm (17.3-In), Hd+ Display Specifications

    43.9-cm (17.3-in), HD+ display specifications Metric U.S. Active diagonal size 43.9-cm 17.3-in Resolution 1600x900 (HD+) Active area 382.08x214.92 Surface treatment Anti-glare or BrightView Contrast ratio 300:1 (typical) – Anti-glare 500:1 – BrightView Response time 16 ms Brightness 200 nits (typical) Viewing angle Backlight Luminance uniformity @ 13 points...

  • Page 110: 39.6-Cm (15.6-In) Display Specifications

    39.6-cm (15.6-in) display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1600x900 (HD+) Active area 309.399x173.952 Surface treatment Anti-glare Contrast ratio 300:1 (typical) Response time 8 ms Brightness 200 nits (typical) Viewing angle Backlight Luminance uniformity @ 13 points 1.4 (typ), 1.6 (max) Lifetime (1/2 luminance) 12,000 hours...

  • Page 111: Dvd±Rw Supermulti Double-Layer Combination Drive Specifications

    1. 5 TB, 5400 rpm* 1-TB* 750-GB* 500-GB* Operating temperature 5°C to 55°C (41°F to 131°F) *1 TB = 1 trillion bytes and 1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

  • Page 112: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 113 Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm²...

  • Page 114: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. 104 Chapter 13 Recycling...

  • Page 115: Index

    32 backups 84, 90 changing 88 display brackets for Ubuntu Linux computer changing HP Recovery spare part numbers 33, 34 models 95 Manager display cable personal information for Ubuntu bottom 15 spare part numbers 34...
  • Page 116 4 downloading 83 left control zone, identifying 10 ports using 83 lights HDMI 7 HP Recovery Manager 87, 92 AC adapter 7 product description 4 correcting boot problems 93 caps lock 11 USB 3.0 6, 8 starting hard drive 6 USB 3.0 (powered) charging...
  • Page 117 91 service labels power button, identifying 12 USB flash drive 93 locating 15 power connector using HP Recovery media 91 serviceability, product spare part numbers 29, 32 recovery discs 84 description 4 power connector cable recovery media 84...
  • Page 118 system restore points 85 WLAN antenna creating 85 spare part numbers 29 WLAN antenna kit spare part numbers 32 top cover WLAN antennas, identifying 9 removal 33 WLAN device 15 spare part numbers 17, 29, WLAN label 15 30, 31, 34, 35 WLAN module TouchPad removal 59...

This manual is also suitable for:

Envy 17

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