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HP ENVY 15 Maintenance And Service Manual

Hp envy 15 notebook pc and hp envy touchsmart 15 notebook pc
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HP ENVY 15 Notebook PC and
HP ENVY TouchSmart 15 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP ENVY 15

  • Page 1 HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 9 Display ..............................9 Buttons and speakers ......................... 10 Keys ..............................11 Lights ..............................12 TouchPad ............................13 Left side .............................. 13 Right side ............................15 Bottom ..............................16 Labels ..............................
  • Page 8 TouchPad assembly ......................88 Power button board ......................91 Keyboard ........................... 92 7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ........96 Starting Setup Utility (BIOS) ....................... 96 Updating the BIOS ..........................96 Determining the BIOS version ................... 96 Downloading a BIOS update .....................
  • Page 9 Restore and recovery ........................107 Recovering using HP Recovery Manager ................ 108 What you need to know ................... 108 Using the HP Recovery partition (select models only) ........108 Using HP Recovery media to recover ............. 109 Changing the computer boot order ..............109 Removing the HP Recovery partition ................

  • Page 11: Product Description

    Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Product Name HP ENVY 15 Notebook PC √ √ HP ENVY TouchSmart 15 Notebook PC ● Processors AMD® A10-5750M 2.50 GHz √ processor (turbo up to 3.50 GHz;...
  • Page 12 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor ● Processors (continued) Intel® Quad Core® i7-4900MQ 2.80 √ GHz processor (SC turbo up to 3.80 GHz; 1600 MHz FSB, 8.0 MB L3 cache, 47 W) ●...
  • Page 13 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Graphics Internal graphics: √ ● AMD Radeon™ HD 8650G graphics (only on computer models equipped with an AMD A10 processor) ● AMD Radeon HD 8550G graphics (only on computer models equipped with an AMD A8 processor) ●...
  • Page 14 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Graphics (continued) Internal graphics: √ ● Intel HD Graphics 4600 on computer models equipped with a Quad Core processor Switchable Discrete Graphics: ● nVidia N14P-GT GeForce 750M with 4096 MB of dedicated video memory (256 MB×16 DDR3 1 GHz×8PCs)
  • Page 15 7.0 mm (.28 in) and 9.5 mm (.37 in) thickness Support for Serial ATA /Support for mSATA Support for HP 3D Drive Guard hard drive protection Support for the following hard drives: ● 1.5 TB, 5400 rpm, 9.5 mm (select models only) ●...
  • Page 16 √ Subwoofer Dual array digital microphones with appropriate beam-forming, echo- cancellation, noise-suppression software HD Audio Beats Audio Integrated HP TrueVision HD webcam (fixed [no tilt], activity LED, 1280×720 by 30 frames per second) Ethernet Integrated 10/100/1000 network interface √ √...
  • Page 17 Support for Windows 8 modern trackpad Power requirements Support for the following AC adapters: √ √ ● 90 W HP Smart AC adapter (PFC, 4.5 mm) ● 65 W HP Smart AC adapter (non- PFC, 4.5 mm) ● 120 W HP Slim AC adapter (PFC, √...
  • Page 18 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor ● Security (continued) Intel AT-p Ready √ Operating system Preinstalled: Windows 8.1 √ √ Ubuntu Linux √ Serviceability End user replaceable parts: √ √ ●...

  • Page 19: External Component Identification

    Internal microphones (2) Record sound. Webcam light On: The webcam is in use. HP TrueVision HD Webcam Records video and takes still photographs. WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.

  • Page 20: Buttons And Speakers

    Buttons and speakers Item Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 21: Keys

    Keys Item Component Description Reveals system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key, the spacebar, or key. Operating system key For Windows computer models, this key returns you to the Start screen from an open app or the Windows desktop.

  • Page 22: Lights

    Lights Item Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation.

  • Page 23: Touchpad

    TouchPad Item Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.
  • Page 24 Reads data from and writes data to digital memory cards such as Secure Digital (SD). ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● Power light White: The computer is on. ●...

  • Page 25: Right Side

    Right side Item Component Description Audio-out (headphone) jack/Audio- Connects optional powered stereo speakers, in (microphone) jack headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.

  • Page 26: Bottom

    Battery release latch Releases the battery from the battery bay. HP Triple Bass Reflex Subwoofer Provides superior bass sound. Speakers (2) Produce sound. Chapter 2 External component identification...

  • Page 27: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door.
  • Page 28 Component Model number (select models only) Revision number ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Chapter 2 External component identification...

  • Page 29: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components Computer major components...
  • Page 30 Item Component Spare part number Display assembly (includes webcamera/microphone module and wireless antenna cables): 15.6 inch (39.80 cm), BrightView, FHD, LED, TouchSmart touchscreen display 720550-001 assembly 15.6 inch (39.80 cm), BrightView, HD, LED, TouchSmart touchscreen display 720549-001 assembly 15.6 inch (39.80 cm), BrightView, FHD, LED, non-touchscreen display assembly 720552-001 15.6 inch (39.80 cm), BrightView, HD, LED, non-touchscreen display assembly 720551-001...
  • Page 31 Item Component Spare part number For use in the United States 720244-001 Keyboard with pointing stick (includes pointing stick cable) For use in the United States 720242-001 For use on computer models equipped with an Intel processor in France 720242-051 For use on computer models equipped with an Intel processor in Italy 720242-061 Keyboard shield...
  • Page 32 Item Component Spare part number For use on computer models equipped with the Intel HM87 chipset, a graphics 720565-001 subsystem with UMA memory, and the Linux operating system For use on computer models equipped with discrete memory, the Intel HM87 chipset, 741653-001 the GeForce 750M graphics subsystem, and the Linux operating system (includes replacement material)

  • Page 33: Computer Major Components

    Item Component Spare part number AMD A8-5550M 2.10 GHz processor (turbo up to 3.10 GHz; 1600 MHz FSB, 4.0- MB 713551-001 L2 cache, DDR3, quad core, 35 W) AMD A6-5350M 2.90 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 1.0- MB 713550-001 L2 cache, DDR3, dual core, 35 W) AMD A4-5150M 2.70 GHz processor (turbo up to 3.30 GHz;...
  • Page 34 Item Component Spare part number Broadcom BCM 4352 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter (for use 724935-001 on computer models equipped with an Intel processor, select models only) Intel Dual Band Wireless 7260 802.11 bgn 2×2 WiFi + Bluetooth 4.0 Combo Adapter 717384-001 (for use on computer models equipped with an Intel processor) Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo...

  • Page 35: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel 720535-001 Display hinge kit (includes left and right hinges, left and right hinge covers, and left 720548-001 and right hinge brackets) Webcam/microphone module (includes webcam/microphone module cable and 720273-001 double-sided adhesive) Display panel: 15.6 inch (39.80 cm), BrightView, FHD, LED, non-touchscreen display panel 720557-001...

  • Page 36: Mass Storage Devices

    Mass storage devices Item Component Spare part number External DVD±RW Double-Layer with SuperMulti Drive 659940-001 Hard drive (does not include hard drive bracket or hard drive connector cable): 1.5 TB, 5400 rpm, 9.5 mm 747375-001 1 TB, 5400 rpm, 9.5 mm 676521-001 750 GB, 5400 rpm, 9.5 mm 634250-001...

  • Page 37: Miscellaneous Parts

    720564-001 Miscellaneous parts Component Spare part number AC adapter: 120 W HP Slim AC adapter (PFC, EM, 4.5 mm) for use on computer models equipped with an 710415-001 Intel processor 65 W HP Smart AC adapter (non-PFC, 4.5 mm) 710412-001 65 W HP Smart AC adapter (non-PFC, EM, 4.5 mm) for use on computer models equipped with...

  • Page 38: Sequential Part Number Listing

    Component Spare part number Screw Kit 720560-001 Counterbalance weight 720547-001 Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America (3-pin, black, 1.83 m) 490371-011 Power cord for use in Australia (3-pin, black, 1.83 m) 490371-021 Power cord for use on computer models equipped with an Intel processor in Europe (3-pin, black, 1.83 m)
  • Page 39 710413-001 90 W HP Smart AC adapter (PFC, 4.5 mm) 710414-001 90 W HP Smart AC adapter (PFC EM, 4.5 mm) for use on computer models equipped with an Intel processor 710415-001 120 W HP Slim AC adapter (PFC, EM, 4.5 mm) for use on computer models equipped with an...
  • Page 40 Spare part number Description 720242-051 Keyboard with pointing stick for use on computer models equipped with an Intel processor in France (includes keyboard cable and pointing stick cable) 720242-061 Keyboard with pointing stick for use on computer models equipped with an Intel processor in Italy (includes keyboard cable and pointing stick cable) 720244-001 Keyboard with backlight for use in the United States (includes backlight cable and...
  • Page 41 Spare part number Description 720244-FL1 Keyboard with backlight for use on computer models equipped with an Intel processor in the Czech Republic and Slovakia (includes backlight cable and keyboard cable) 720273-001 Webcam/microphone module (includes webcam/microphone module cable and double- sided adhesive) 720532-001 Antenna Kit (includes left and right wireless antenna cables and transceivers) 720533-001...
  • Page 42 Spare part number Description 720561-001 Rear speakers (includes cables and 4 rubber isolators) 720562-001 Front speakers (includes cables and 4 rubber isolators) 720563-001 Subwoofer (includes cable and 3 rubber isolators) 720564-001 24 GB mSATA SSD (for use on computer models equipped with an Intel processor, not available on computer models equipped with 16834 MB or 12288 MB system memory or with a 256 GB or 512 GB SSD 720565-001...
  • Page 43 Spare part number Description 723372-001 Connector board for use on computer models equipped with an Intel processor and a graphics subsystem with discrete memory (includes 2 cables) 723521-001 Intel Quad Core i7-4700MQ 2.40 GHz processor (SC turbo up to 3.40 GHz; 1600 MHz FSB, 6.0 MB L3 cache, 47 W;...
  • Page 44 Spare part number Description 746449-601 System board for use on computer models equipped with UMA memory, the Intel HM87 chipset, and the Windows Professional operating system (includes replacement material) 747375-001 Hard drive, 1.5 TB 5400 RPM SATA RAW 9.5 mm (select models only) 749752-001 System board for use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, and the Linux operating system (includes...

  • Page 45: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 46: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
  • Page 47 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 48: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 49 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 50: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer...

  • Page 51: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.

  • Page 52: Service Door

    Service door Description Spare part number Service door 720555-001 Before removing the service door, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 53: Msata Ssd

    mSATA SSD NOTE: This section applies only to computer models equipped with an Intel processor. Description Spare part number 24 GB 720564-001 Before removing the mSATA SSD, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 54: Wlan Module

    Remove the mSATA SSD (2) by pulling the drive away from the slot at an angle. Reverse this procedure to install the mSATA SSD. WLAN module Description Spare part number Broadcom BCM 4352 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter (for use on computer 724935-001 models with an Intel processor, select models only) Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter (for use...
  • Page 55 Disconnect all external devices from the computer. Remove the battery (see Battery on page 41). Remove the service door (see Service door on page 42). Remove the WLAN module: Identify the WLAN module (1). Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled “1”...

  • Page 56: Hard Drive

    Reverse this procedure to install the WLAN module. Hard drive Description Spare part number 1.5 TB, 5400 rpm, 9.5 mm (select models only) 747375-001 1 TB, 5400 rpm, 9.5 mm 676521-001 750 GB, 5400 rpm, 9.5 mm 634250-001 640 GB, 5400 rpm, 9.5 mm (for use on computer models with an AMD processor) 669300-001 500 GB 5400 rpm 9.5 mm 683802-001...
  • Page 57 Lift up on the hard drive tab (4) to remove the hard drive from the hard drive bay. If it is necessary to disassemble the hard drive, perform the following steps: Position the hard drive with the connector toward you. Disconnect the hard drive connector cable (1) from the hard drive.

  • Page 58: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 59 Under Step 2: Select a Download, click the BIOS link. Click the link for the most recent BIOS. Click the Download button, and then follow the on-screen instructions. Before removing a memory module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 60 Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 61: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
  • Page 62 Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base enclosure by double-sided tape.) Remove the RTC battery. NOTE: Step 4 applies only to computer models equipped with an Intel processor. Use a thin, non-conductive tool (1) to remove the disc cell RTC battery (2) from the socket on the system board.

  • Page 63: Base Enclosure

    Reverse this procedure to install the RTC battery. When installing the disc cell RTC battery, make sure the “+” sign faces up. Base enclosure Description Spare part number Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 720534-001 cover) Before removing the base enclosure, follow these steps:...
  • Page 64 Remove the following screws: (1) Two Phillips PM2.5×4.5 screws under the front edge of the service door (2) Three Phillips PM2.5×3.0 screws in the hard drive bay (3) Seven Phillips PM1.5×2.0 screws in the battery bay Remove the base enclosure. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 65: Display Assembly

    Reverse this procedure to install the base enclosure. Display assembly NOTE: The TouchSmart touchscreen display assembly is spared only at the component level. The non-touchscreen display assembly is spared at both the component and the subcomponent level. For more display assembly spare part information, see the individual removal subsections. Description Spare part number 15.6 inch (39.80 cm), BrightView, FHD, LED, TouchSmart touchscreen display assembly...
  • Page 66 Release the display panel cable and the webcam/microphone module cable from the clips and routing channel built into the right rear speaker (7). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 67 Remove the following screws that secure the display assembly to the top cover: (1) Three Phillips PM2.5×4.5 screws (two on the left hinge, one on the right hinge) (2) One Phillips PM2.5×6.5 screw on the right hinge (3) One Phillips PM2.0×2.5 screw securing the ground loop on the right hinge Open the display hinges as far as they will open (1).
  • Page 68 Remove the display assembly (2) from the computer. If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the two screw covers (1) and the four Phillips PM2.5×3.2 broad head screws (2) that secure the display bezel to the display assembly. The screw covers are available in the Rubber Kit, spare part number 720559-001.
  • Page 69 Remove the display bezel (4). The display bezel is available using spare part number 720535-001. If it is necessary to replace the display hinge cover: Remove the four Phillips PM2.0×2.9 screws (1) that secure the display hinge covers to the display enclosure.
  • Page 70 If it is necessary to replace the display panel: Remove the four Phillips PM2.0×2.9 screws (1) that secure the display panel to the display enclosure. Lift the display panel (2) straight up and remove it from the display enclosure. The display panel is available using spare part numbers 720557-001 (15.6 inch (39.80 cm), BrightView, FHD, LED, non-touchscreen display panel) and 720556-001 (15.6 inch (39.80 cm), BrightView, HD, LED, non-touchscreen display panel).
  • Page 71 Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel. Remove the display panel cable. The display panel cable is available using spare part number 720536-001. If it is necessary to replace the display hinges and brackets: Remove the two Phillips PM2.0×2.9 screws (1) and the two Phillips PM2.5×3.2 broad head screws (2) that secure the display hinges to the display enclosure.
  • Page 72 Remove the left and right display hinge brackets (2). The display hinge brackets are available using spare part number 720548-001. If it is necessary to replace the webcam/microphone module: CAUTION: Handle the webcam/microphone module with caution. This module has a thin profile and is susceptible to damage when not handled carefully.

  • Page 73: Fan

    Detach the wireless antenna transceivers (2) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided adhesive.) Remove the wireless antenna. The wireless antenna are available using spare part number 720532-001. Reverse this procedure to reassemble and install the display assembly. Description Spare part number Fan (includes cable)

  • Page 74: System Board

    Remove the fan (3). Reverse this procedure to install the fan. System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use on computer models equipped with an AMD processor, a graphics subsystem with 720578-601 discrete memory, and the Windows Professional operating system For use on computer models equipped with an AMD processor, a graphics subsystem with...
  • Page 75 Description Spare part number For use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with 720565-601 UMA memory, and the Windows Professional operating system For use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with 720565-501 UMA memory, and the Windows Standard operating system For use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with...
  • Page 76 Before removing the system board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 77 Remove the system board: Disconnect the following cables from the system board: (1) Fingerprint reader board ribbon cable (2) Connector board cable (3) Connector board ribbon cable (4) Power connector cable (5) Display panel ribbon cable (6) Webcam/microphone module cable (7) Wireless antenna cables Component replacement procedures...
  • Page 78 Disconnect the following cables from the system board: (1) Rear speaker cable (2) Subwoofer cable (3) Front speaker cable (4) TouchPad ribbon cable (5) Keyboard ribbon cable (6) Power button board ribbon cable Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 79 Remove the nine Phillips PM2.0×2.9 screws that secure the system board to the top cover. Lift the left side of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the left an angle. Reverse this procedure to install the system board.

  • Page 80: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with an AMD processor and discrete memory 720576-001 For use only on computer models equipped with an AMD processor and a graphics subsystem 720539-001 with UMA memory For use only on computer models equipped with the Intel HM87 chipset and a GeForce 750M...
  • Page 81 Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: Steps 4 and 5 apply to computer models equipped with an Intel processor and a graphics subsystem with discrete memory.
  • Page 82 Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: Steps 6 and 7 apply to computer models equipped with a graphics subsystem with UMA memory.
  • Page 83 Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.
  • Page 84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 85: Processor

    Reverse this procedure to install the heat sink. Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number AMD A10-5750M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0- MB L2 cache, 713548-001 DDR3, quad core, 35 W) AMD A8-5550M 2.10 GHz processor (turbo up to 3.10 GHz;...
  • Page 86 Description Spare part number Intel Dual Core i5-4330M 2.80 GHz processor (SC turbo up to 3.50 GHz; 1600- MHz FSB, 3.0 738201-001 MB L3 cache, 37 W; includes replacement thermal material) Intel Dual Core i5-4200M 2.50 GHz processor (SC turbo up to 3.10 GHz; 1600 MHz FSB, 3.0 737328-001 MB L3 cache, 37 W;...
  • Page 87 Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Component replacement procedures...

  • Page 88: Connector Board

    Connector board Description Spare part number For use only on computer models equipped with an AMD processor 720579-001 For use only on computer models equipped with an Intel processor and a graphics subsystem 723372-001 with discrete memory For use only on computer models equipped with an Intel processor and a graphics subsystem 720554-001 with UMA memory Before removing the connector board, follow these steps:...
  • Page 89 Detach the connector board ribbon cable (5) from the base enclosure. (The connector board ribbon cable is attached to the top cover with double-sided tape.) Remove the three Phillips PM2.0×2.9 screws (1) that secure the connector board to the top cover. Lift the right side of the connector board (2) until it rests at an angle.

  • Page 90: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 720537-001 Power connector cable for use on computer models equipped with an Intel processor and a 720538-001 graphics subsystem with discrete memory Before removing the power connector cable, follow these steps: Turn off the computer.

  • Page 91: Subwoofer

    Subwoofer Description Spare part number Subwoofer (includes cable and 3 isolators) 720563-001 Before removing the subwoofer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 92 Remove the subwoofer (3). NOTE: The subwoofer includes three rubber isolators (4). These isolators are crucial to the performance of the subwoofer. Reverse this procedure to install the subwoofer. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 93: Rear Speakers

    Rear speakers Description Spare part number Rear speakers (include left and right rear speakers, 2 cables, and 4 isolators) 720561-001 Before removing the rear speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 94 Remove the rear speakers (4). NOTE: The rear speakers includes four rubber isolators (5). These isolators are crucial to the performance of the rear speakers. Reverse this procedure to install the rear speakers. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 95: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 720543-001 Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 96: Front Speakers

    Remove the fingerprint reader board (5) and cable. Reverse this procedure to install the fingerprint reader board. Front speakers Description Spare part number Front speakers (include left and right front speakers, 2 cables, and 4 isolators) 720562-001 Before removing the front speakers, follow these steps: Turn off the computer.
  • Page 97 Remove the front speakers: Release the front speaker cables from the clips (1) and routing channel built into the TouchPad. Remove the four Phillips PM2.5×6.2 screws (2) that secure the front speakers to the top cover. Remove the front speakers (3). NOTE: The front speakers includes four rubber isolators (4).

  • Page 98: Touchpad Assembly

    TouchPad assembly Description Spare part number TouchPad assembly (includes TouchPad bracket, TouchPad button board, TouchPad, and 722972-001 cables) Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 99 Remove the TouchPad bracket (2). Release the two pieces of grounding tape (1) that connect the TouchPad to the top cover. Remove the four Phillips PM2.5×2.5 broad head screws (2) that secure the TouchPad to the top cover. NOTE: The second and third screws include two rubber washers (3). These washers are crucial to the performance of the TouchPad.
  • Page 100 Slide the TouchPad (5) toward the back of the top cover, and then lift the TouchPad straight up and remove it. Reverse this procedure to install the TouchPad. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 101: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 720553-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 102: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. For use in country/region Spare part For use in country/region Spare part number number Keyboard with backlight (includes backlight cable): For use on computer models equipped 720244-A41 For use on computer models 720244-131 with an Intel processor in Belgium equipped with an...
  • Page 103 Before removing the keyboard, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 104 Remove the keyboard shield (3). CAUTION: When removing the keyboard shield, make sure the keyboard cable and backlight cable are not damaged when being released through the opening in the keyboard shield (4). The keyboard shield is available using spare part number 720544-001. Partially open the computer.
  • Page 105 Remove the keyboard (3). Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 106: Windows - Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 107: Downloading A Bios Update

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 108: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: Connected USB drive...

  • Page 109: Ubuntu Linux - Using Setup Utility (Bios) And System Diagnostics

    Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 110: Displaying System Information

    Displaying system information Start Setup Utility. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.

  • Page 111: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 112: Using Advanced System Diagnostics

    NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ●...

  • Page 113: Specifications

    Specifications Computer specifications Metric U.S. Dimensions HP ENVY TouchSmart 15 Notebook PC Width 37.95 cm 14.94 in Depth 25.07 cm 9.87 in Height (front to rear) 1.89 to 2.99 cm 0.74 to 1.18 in Weight 2.76 kg 6.08 lbs HP ENVY 15 Notebook PC Width 37.95 cm...

  • Page 114: 15.6 Inch (39.80 Cm) Display Specifications

    15.6 inch (39.80 cm) display specifications Metric U.S. Dimensions Height 19.35 cm 7.62 in Width 34.42 cm 13.55 in Diagonal 39.49 cm 15.55 in Number of colors 262144 Contrast ratio 500:1 (typical) Brightness FHD: 300 cd/m (nits), HD: 200 cd/m (nits) (typical) Pixel resolution Pitch...
  • Page 115 1. 5 TB, 5400 1 TB, 5400 rpm* 750 GB, 5400 640 GB, 5400 500 GB, 5400 rpm* rpm** rpm** rpm** Logical blocks 2,930,277,168 1,953,525,168 1,465,149,168 1,250,263,728 976,773,168 Disk rotational 5400 rpm speed Operating 0°C to 60°C (32°F to 140°F) temperature *1 TB = 1 trillion bytes when referring to hard drive storage capacity.

  • Page 116: Windows - Backing Up, Restoring, And Recovering

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 117: Restore And Recovery

    Applications Reinstall, and follow the on-screen instructions. ● If you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications.

  • Page 118: Recovering Using Hp Recovery Manager

    To use the Factory Reset or System Recovery options, you must use HP Recovery media. ● If the HP Recovery media do not work, you can obtain recovery media for your system from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

  • Page 119: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 120 Follow these steps to remove the HP Recovery partition: From the Start screen, type recovery, and then select HP Recovery Manager. Select Remove Recovery Partition, and follow the on-screen instructions to continue. 110 Chapter 10 Windows – Backing up, restoring, and recovering...

  • Page 121: Ubuntu Linux - Backing Up, Restoring, And Recovering

    For most models, you will need at least 8 GB of free space on the storage device. However, depending on the drivers and software installed on your computer, you may need slightly more than 8 GB of space. HP recommends that you use a 16 GB device or above for best results. IMPORTANT: Remember to insert your USB device into the USB port on the computer before starting this procedure.

  • Page 122: Performing Recovery Using The Restore Media

    To create the restore image: Click the System menu icon at the far right of the top panel, and then click System Settings > Backup. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup location, and select the USB device from the drop-down list.
  • Page 123 Select Storage from the panel on the left side of the window, click the down-arrow next to Backup Location, and select Ubuntu One from the drop-down list. Select Overview from the panel on the left side of the window, and then click Back Up Now. NOTE: The first time you backup your files to Ubuntu One, you will need to create an account to sign into Ubuntu One.

  • Page 124: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 125: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 126 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 127: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 128: Index

    102 Bluetooth label 18 Digital Media Card Reader 14 antenna boot order display locations 9 changing HP Recovery components 9 removal 62 Manager for Windows specifications 104 spare part number 25, 31, 63 computer models 109 display assembly...
  • Page 129 10 removal 59 removal 93 fn key 11 spare part number 59 spare part number 21, 31, 94 front speakers HP PC Hardware Diagnostics keys removal 86 (UEFI) action 11 spare part number 23, 32, 86 downloading for Windows...
  • Page 130 USB flash drive for Windows spare part number 27, 32, 43 processor computer models 109 mSATA SSD drive removal 75 using HP Recovery media for spare part number 24 spare part numbers 22, 29, Windows computer models mute light 12 33, 75, 76...
  • Page 131 rubber feet specifications removal 53 computer 103 webcam 9 spare part number 53 display 104 webcam light 9 Rubber Kit, spare part number hard drive 104 webcam/microphone module 23, 31 removal 62 precautions 36 spare part number 25, 31, 62 spare part number 24, 26, 27, Windows Screw Kit, spare part number 28,...

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