Shared Call Appearances - ShoreTel 212k User Manual

1 ShoreTel IP Phone 212k
If the button does not specify a Silent Coach recipient, enter the recipient's name or number in the
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Telephone User Interface.
To perform a Silent Coach from any system phone,
Enter the *22 code, followed by the number of the target extension.
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ShoreTel phones display softkey options while a Silent Monitor option is active.
Softkey options available to the Silent Coach initiator:
SilMon: Transitions the session into a Silent Monitor session
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Barge: Transitions the session into a Barge In call.
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Show: Displays all call participants in the Telephone User Interface.
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Softkey options available to the Silent Coach recipient:
Consul: Places the active call on hold and establishes a two-way voice path between with the

Silent Coach initiator.
While the recipient consults with the initiator, soft key options include:
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
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Show: Displays all call participants in the Telephone User Interface.

Hangup: Terminates the Silent Monitor session.
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Shared Call Appearances

Shared Call Appearances is a ShoreTel client feature that establishes common Bridged Call
Appearance between a user (executive) and at least one other user (assistant). A Shared Call
Appearance is typically established to allow one or more assistants to manage inbound calls and
initiate outbound calls for an executive.
Programmable Buttons
Executives and Assistant users access aBCAs and the hotline circuit from the ShoreTel Connect client
through programmable buttons configured for Bridged Call Appearances. Buttons for Executive
Extensions are not configurable as Call Appearances.
ShoreTel IP Phone 212k
Resume: Restarts the recipient's original call.
Show: Displays all call participants.
HangUp: Terminates the call.
Shared Call Appearances
User Guide 35