Troubleshooting
The printer may need to be serviced. For more information, contact Customer Support.
Toner fog or background shading appears on the page
A
TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge.
A
RE THE PHOTOCONDUCTORS WORN OR DEFECTIVE
Replace the photoconductor(s).
Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow
photoconductors must all be replaced at the same time. The black photoconductor can be replaced separately.
I
S THERE TONER IN THE PAPER PATH
Contact Customer Support.
Toner rubs off
These are possible solutions. Try one or more of the following:
C
P
T
HECK THE
APER
YPE SETTING
Make sure the Paper Type setting matches the paper loaded in the tray.
C
P
T
HECK THE
APER
EXTURE SETTING
Make sure the Paper Texture setting matches the paper loaded in the tray.
Toner specks
?
?
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