Lexmark X940E User Manual
Lexmark X940E User Manual

Lexmark X940E User Manual

Lexmark x940e: users guide
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X940e, X945e
User's Guide
April 2007
www.lexmark.com
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
All other trademarks are the property of their respective owners.
© 2007 Lexmark International, Inc.
All rights reserved.
740 West New Circle Road
Lexington, Kentucky 40550

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Summary of Contents for Lexmark X940E

  • Page 1 User's Guide April 2007 www.lexmark.com Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. All other trademarks are the property of their respective owners. © 2007 Lexmark International, Inc.
  • Page 3: Table Of Contents

    Contents Safety information...15 Learning about the printer...17 Printer configurations...17 Basic functions of the scanner...17 Understanding the ADF and scanner glass...18 Understanding the control panel...19 Understanding the home screen...20 Using the touch-screen buttons...22 Installing options...27 Installing internal options...27 Available options ... 27 Accessing the system board to install internal options ...
  • Page 4 Selecting preprinted forms and letterhead... 44 Using recycled paper... 44 Using letterhead...45 Using transparencies...46 Using envelopes...47 Using labels...47 Using card stock...48 Storing paper...48 Supported paper sizes, types, and weights...48 Paper sizes supported by the printer... 49 Paper types and weights supported by the printer ... 50 Paper types and weights supported by the finisher...
  • Page 5 Copying multiple pages onto a single sheet ... 60 Creating a custom job (job build)... 61 Job interrupt...62 Placing information on copies...62 Placing the date and time at the top of each page ... 62 Placing an overlay message on each page... 63 Canceling a copy job...63 Canceling a copy job while the document is in the ADF...
  • Page 6 Orientation ... 72 Binding... 72 E-mail Subject ... 72 E-mail Message... 72 Resolution... 72 Send As ... 72 Content ... 72 Advanced Options ... 72 Faxing...74 Getting the printer ready to fax...74 Choosing a fax connection ... 74 Using an RJ11 adapter... 75 Connecting directly to a telephone wall jack in Germany ...
  • Page 7 Darkness ... 88 Advanced Options ... 89 Improving fax quality...89 Holding and forwarding faxes...89 Holding faxes... 89 Forwarding a fax... 90 Scanning to an FTP address...91 Scanning to an FTP address...91 Scanning to an FTP address using the keypad... 91 Scanning to an FTP address using a shortcut number ...
  • Page 8 Printing...99 Installing printer software...99 Printing a document...99 Printing a document from Windows... 99 Printing a document from a Macintosh computer ... 99 Printing confidential and other held jobs...99 Holding jobs in the printer... 99 Printing confidential and other held jobs from Windows... 100 Printing confidential and other held jobs from a Macintosh computer ...
  • Page 9 Understanding printer menus...124 Menus list...124 Supplies menu...125 Paper menu...126 Default Source menu... 126 Paper Size/Type menu ... 126 Configure MP menu... 128 Substitute Size menu... 129 Paper Texture menu... 129 Paper Loading menu ... 130 Custom Types menu ... 131 Custom Names menu...
  • Page 10 Replacing a toner cartridge ... 217 Cleaning the exterior of the printer...219 Cleaning the scanner glass...220 Recycling Lexmark products...220 Moving the printer...220 Before moving the printer ... 220 Moving the printer and options to another location within the office... 221 Disassembling the printer from the scanner shelf prior to the move ...
  • Page 11 Troubleshooting...231 Checking an unresponsive printer...231 Door A will not shut properly...231 Solving printing problems...232 Multiple-language PDFs do not print ... 232 Control panel display is blank or displays only diamonds ... 232...
  • Page 12 Error message about reading USB drive appears... 232 Jobs do not print ... 232 Confidential and other held jobs do not print ... 233 Job takes longer than expected to print... 233 Job prints from the wrong tray or on the wrong paper... 234 Incorrect characters print...
  • Page 13 Characters have jagged or uneven edges... 246 Clipped images... 246 Dark lines... 246 Gray background ... 246 Incorrect margins... 247 Light colored line, white line, or incorrectly colored line ... 247 Paper curl ... 248 Print irregularities... 248 Repeating defects... 249 Skewed print...
  • Page 15: Safety Information

    This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.
  • Page 16 This product uses a ground fault circuit interrupter (GFCI). Monthly testing of the GFCI is recommended. CAUTION: If you are installing memory or option cards sometime after setting up the printer, turn the printer off and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, turn them off as well and unplug any cables going to the printer.
  • Page 17: Learning About The Printer

    Learning about the printer Printer configurations Basic models Automatic Document Feeder (ADF) Control panel Standard exit bin Standard 520-sheet tray (Tray 1) Cabinet or high capacity feeder. The high capacity feeder consists of: 520-sheet tray (Tray 2) 2000-sheet dual input •...
  • Page 18: Understanding The Adf And Scanner Glass

    Understanding the ADF and scanner glass Use the ADF for multiple-page documents. You can use the ADF or the scanner glass to scan documents. Using the ADF The Automatic Document Feeder (ADF) can scan multiple pages including duplex pages. When using the ADF: •...
  • Page 19: Understanding The Control Panel

    Understanding the control panel Control panel item Description Display View scanning, copying, faxing, and printing options as well as status and error messages. Indicator light Indicates the printer status: • Off—The power is off. • Blinking green—The printer is warming up, processing data, or printing. •...
  • Page 20: Understanding The Home Screen

    Control panel item Description Start • Press • From the home screen, press • If pressed while a job is scanning, the button has no effect. Stop Stops all printer activity A list of options is offered once Stopped appears on the display. Back In the Copy menu, press The default value of 1 appears if the entire number is deleted by pressing...
  • Page 21 Display item Description Status message bar • Shows the current printer status such as Ready or Busy. • Shows printer conditions such as Toner Low. • Shows intervention messages to give instructions on what the user should do so the printer can continue processing, such as Close door or Insert print cartridge.
  • Page 22: Using The Touch-Screen Buttons

    Button Button name Unlock Device Cancel Jobs Using the touch-screen buttons Note: Depending on your options and administrative setup, your screens and buttons may vary from those shown. Function This button appears on the screen when the printer is locked. The control panel buttons and shortcuts cannot be used while it appears.
  • Page 23: Sample Screen One

    Sample screen one Button Button name Scroll down Left scroll decrease button Scrolls to another value in decreasing order Right scroll increase button Scrolls to another value in increasing order Left arrow button Right arrow button Scan the ADF Scan the flatbed Submit Function Opens a drop-down list...
  • Page 24: Sample Screen Two

    Button Button name Back Back Sample screen two Button Button name Down arrow Up arrow Unselected radio button This is an unselected radio button. The radio button is gray to show it Selected radio button Function When the button is shaped like this, no other navigation is possible from this screen except to go back.
  • Page 25: Other Touch-Screen Buttons

    Button Button name Cancel Jobs Continue Other touch-screen buttons Button Button name Cancel Select Done Function Opens the Cancel Jobs screen. The Cancel Jobs screen shows three headings: Print, Fax, and Network. The following items are available under the Print, Fax, and Network headings: •...
  • Page 26 Features Feature Feature name Menus Settings Menu trail line Copy Settings Number of Copies Attendance message alert Description A Menu trail line is located at the top of each menu screen. This feature acts as a trail, showing the path taken to arrive at the current menu.
  • Page 27: Installing Options

    Installing options Installing internal options CAUTION: If you are installing memory or option cards sometime after setting up the printer, turn the printer off and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, turn them off as well, and unplug any cables going to the printer.
  • Page 28: Installing A Memory Card

    Gently pull the cover and system board away from the printer, and then remove it. Use the illustration below to locate the appropriate connector. Warning: System board electrical components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Firmware and flash memory card connectors Memory card connector Internal print server connector...
  • Page 29: Installing A Flash Memory Or Firmware Card

    An optional memory card can be purchased separately and attached to the system board. To install the memory card: Access the system board. Unpack the memory card. Note: Avoid touching the connection points along the edge of the card. Open the memory card connector latches. Align the notches on the memory card with the ridges on the connector.
  • Page 30: Installing An Internal Print Server Or Port Interface Card

    Plastic pins Metal pins Push the card firmly into place. Notes: • The entire length of the connector on the card must touch and be flush against the system board. • Be careful not to damage the connectors. Reinstall the system board. Installing an internal print server or port interface card CAUTION: Turn the printer off, and unplug the power cord from the wall outlet before installing an internal option.
  • Page 31: Reinstalling The System Board

    An internal print server allows connection from the printer to the local area network (LAN). An optional port interface card expands the ways the printer can connect to a computer or external print server. Access the system board. Unpack the internal print server or port interface card. Remove the metal plate on the system board tray that covers the connector slot, and save the metal plate.
  • Page 32: Attaching Cables

    Note: This operation requires a #2 Phillips screwdriver. Gently insert the system board into the printer. Replace the cover screws, and then turn them clockwise. Tighten the screws firmly. Attaching cables Connect the printer to the computer using a USB cable or Ethernet cable. A USB port requires a USB cable. Be sure to match the USB symbol on the cable with the USB symbol on the printer.
  • Page 33 USB port Ethernet port Scanner connector Scanner connector...
  • Page 34: Loading Paper And Specialty Media

    Loading paper and specialty media This section explains how to load the 520-, 850-, and 1150-sheet trays, and the multipurpose feeder. It also includes information about paper orientation, setting the Paper Size and Paper Type, and linking and unlinking trays. Setting the Paper Size and Paper Type The Paper Size setting is determined by the position of the paper guides in the tray for all trays except the multipurpose feeder.
  • Page 35 Squeeze the width guide tabs together as shown, and move the width guide to the correct position for the paper size being loaded. Squeeze the length guide tab inward as shown, and slide the guide to the correct position for the paper size being loaded.
  • Page 36: Using A5 Or Statement Paper Sizes

    Long-edge orientation Make sure the paper guides are secure against the edges of the paper. Align the tray, and insert it. If a different type of paper was loaded than the type previously loaded in the tray, change the Paper Type setting for the tray from the control panel.
  • Page 37: Loading The 867- And 1133-Sheet Trays

    Loading the 867- and 1133-sheet trays Although the 867-sheet tray and the 1133-sheet tray are different in appearance, they support the same paper sizes and types and require the same process for loading paper. Use these instructions to load paper in either tray: Grasp the handle, and open the tray.
  • Page 38: Using The Multipurpose Feeder

    Load the paper stack with the recommended print side faceup. Make sure the paper guides are secure against the edges of the paper. Insert the tray into the printer. If a different type of paper was loaded than the type previously loaded in the tray, change the Paper Type setting for the tray from the control panel.
  • Page 39 Stack height limiter Pull the multipurpose feeder tray down. Grasp the extension, and gently pull it out until it is fully extended. Prepare the paper for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
  • Page 40 Load the paper, and then adjust the paper guides so that they lightly touch the edges of the paper stack. • Load letter, A4, and transparencies with the recommended print side facedown and the long edge of the paper entering the printer first. •...
  • Page 41: Configuring Universal Paper Settings

    Configuring Universal paper settings The Universal Paper Size is a user-defined setting that lets you print on paper sizes that are not preset in the printer menus. Set the Paper Size for the specified tray to Universal when the size you want is not available from the Paper Size menu.
  • Page 42: Changing A Custom Type Name

    Changing a Custom Type <x> name You can use the Embedded Web Server or MarkVision of the custom paper types that are loaded. When a Custom Type <x> name is changed, the menus display the new name instead of Custom Type <x>. To change a Custom Type <x>...
  • Page 43: Paper And Specialty Media Guide

    Paper and specialty media guide Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock. Weight The printer can automatically feed paper weights from 60 to 220 g/m (16 to 58 lb bond) grain long. Paper lighter than 60 g/m (16 lb) might not be stiff enough to feed properly, causing jams.
  • Page 44: Unacceptable Paper

    As an environmentally conscious company, Lexmark supports the use of recycled office paper produced specifically for use in laser (electrophotographic) printers. In 1998, Lexmark presented to the US government a study demonstrating that recycled paper produced by major mills in the US fed as well as non-recycled paper. However, no blanket statement can be made that all recycled paper will feed well.
  • Page 45: Using Letterhead

    Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.
  • Page 46: Using Transparencies

    Short-edge orientation Without finisher Loading letterhead in the 867-sheet tray Without finisher Loading letterhead in the 1133-sheet tray Without finisher Using transparencies Print samples on the transparencies being considered for use before buying large quantities. When printing on transparencies: • From MarkVision Professional, Print Properties, or the control panel, set the Paper Type to Transparency.
  • Page 47: Using Envelopes

    • Before loading transparencies, fan the stack to prevent sheets from sticking together. • We recommend Lexmark part number 12A8240 for letter-size transparencies. Using envelopes Print samples on the envelopes being considered for use before buying large quantities. When printing on envelopes: •...
  • Page 48: Using Card Stock

    • Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets also contaminate the printer and the cartridge with adhesive, and could void the printer and cartridge warranties. • Do not use labels with exposed adhesive. •...
  • Page 49: Paper Sizes Supported By The Printer

    For information on card stock and labels, see the Card Stock & Label Guide. Paper sizes supported by the printer Paper size Dimensions 297 x 420 mm (11.7 x 16.5 in.) 210 x 297 mm (8.3 x 11.7 in.) 148 x 210 mm (5.8 x 8.3 in.) Executive 184 x 267 mm...
  • Page 50: Paper Types And Weights Supported By The Printer

    Paper size Dimensions 9 Envelope 98 x 225 mm (3.9 x 8.9 in.) 105 x 241 mm 10 Envelope (4.1 x 9.5 in.) DL Envelope 110 x 220 mm (4.3 x 8.7 in.) The printer cannot simultaneously sense A5 and statement paper sizes. From the Size Sensing menu, specify which size you want the printer to detect.
  • Page 51: Supported Finishing Features

    The Finisher standard bin and Bin 1 support 60–220 g/m 60–90 g/m (16–24 lb) paper weights plus one additional cover weighted up to 220 g/m Paper type Horizontal transport unit (50 sheets) Plain Paper Bond Letterhead Preprinted Colored Paper Card stock Glossy paper Labels Transparencies...
  • Page 52 Finisher bin 1 Finisher bin 2 (booklet-maker) Notes: • The finisher shown above, is the booklet finisher. Bin 2 is available only when the booklet finisher is installed. • All paper capacities are based on 75 g/m Horizonal transport unit •...
  • Page 53 Size Punch Statement Tabloid Universal Envelopes (any size) For the Universal paper size, the finishing edge must be at least 9 in. (229 mm) for a 3-hole punch and 10 in. (254 mm) for a 4-hole punch. Punch—Two-, three-, or four-hole punch settings Single staple—One staple Double staple—Two staples Double dual staple—Two sets of two staples.
  • Page 54 Size Bi fold Envelopes (any size) SEF—The paper is loaded in the short edge orientation. The short edge of the paper enters the printer first. Bi fold—Each page is individually folded and stacked separately. Booklet fold—A multiple-page job is folded along the center into a single booklet. Saddle staple—A booklet-fold print job is stapled along the center fold.
  • Page 55: Copying

    Copying Use the ADF for multiple-page documents. Making copies Making a quick copy Load an original document faceup, short-edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
  • Page 56: Copying Using The Scanner Glass (Flatbed)

    Copying using the scanner glass (flatbed) Place an original document facedown on the scanner glass in the upper left corner. On the home screen, touch Copy, or use the keypad to enter the number of copies. The copy screen appears. Change the copy settings as needed.
  • Page 57: Customizing Copy Settings

    On the home screen, touch Copy. Touch Copy from, and then identify the size of the original document. Touch Copy to, and then touch the tray that contains letterhead. Note: If you do not see Letterhead as an option, load letterhead in the multipurpose feeder, and then touch Multipurpose Feeder.
  • Page 58: Copying A Document That Contains Mixed Paper Sizes

    Copying a document that contains mixed paper sizes Use the ADF to copy an original document that contains mixed paper sizes. Depending on the paper sizes loaded and the “Copy to” and “Copy from” settings, each copy is either printed on mixed paper sizes (Example 1) or scaled to fit a single paper size (Example 2).
  • Page 59: Reducing Or Enlarging Copies

    From the Sides (Duplex) area, touch the button that looks the way you want your copies duplexed. The first number represents sides of the original documents; the second number represents sides of the copy. For example, select 1-sided to 2-sided if you have 1-sided original documents and you want 2-sided copies. Touch Copy It.
  • Page 60: Collating Copies

    Collating copies If you print multiple copies of a document, you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated By default, Collate is set to On. If you do not want to collate your copies, change the setting to Off. To turn collation off: Load an original document faceup, short-edge first into the ADF or facedown on the scanner glass.
  • Page 61: Creating A Custom Job (Job Build)

    Notes: • The Paper Size must be set to Letter, Legal, A4, or B5 JIS. • The Copy Size must be set to 100%. Load an original document faceup and short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
  • Page 62: Job Interrupt

    Load the next document faceup, short-edge first into the ADF or facedown on the scanner glass, and then touch Scan the Automatic Document Feeder or Scan the flatbed. Note: If required, change the job settings. If you have another document to scan, load the next document faceup, short-edge first into the ADF or facedown on the scanner glass, and then touch Scan the Automatic Document Feeder or Scan the flatbed.
  • Page 63: Placing An Overlay Message On Each Page

    Placing an overlay message on each page An overlay message can be placed on each page. The message choices are Urgent, Confidential, Copy, or Draft. To place a message on the copies: Load an original document faceup, short-edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
  • Page 64: Copy To

    Copy to This option opens a screen where you can enter the size and type of paper on which your copies will be printed. • Touch a paper size button to select it as the “Copy to” setting. The copy screen appears with your new setting displayed.
  • Page 65 Paper Saver This option lets you print two or more sheets of an original document together on the same page. Paper Saver is also called N-up printing. The N stands for Number. For example, 2-up would print two pages of your document on a single page, and 4-up would print four pages of your document on a single page.
  • Page 66: Improving Copy Quality

    • Color—Use this setting to copy the original document in color. • Gray—Use this setting to copy the original document in grayscale. Advanced Duplex This option controls whether the documents are one-sided or two-sided, what orientation your original documents have, and how your documents are bound. Improving copy quality Question When should I use Text mode?
  • Page 67: E-Mailing

    E-mailing Use the ADF for multiple-page documents. You can use the printer to e-mail scanned documents to one or more recipients. There are four ways to send and e-mail from the printer. You can type the e-mail address, use a shortcut number, use the address book, or use a profile.
  • Page 68: Creating An E-Mail Shortcut

    Click Manage E-mail Shortcuts. Fill in the fields with the appropriate information. Click Submit. Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server Open a Web browser. In the address bar, type the IP address of the printer, and then press Enter. Click Configuration.
  • Page 69: Sending An E-Mail Using A Shortcut Number

    Enter the e-mail address or shortcut number. To enter additional recipients, press Next Address, and then enter the address or shortcut number you want to add. Touch E-mail It. Sending an e-mail using a shortcut number For information on creating shortcuts, see the section in this chapter on creating shortcuts. Load an original document faceup, short edge first into the ADF or facedown on the scanner glass.
  • Page 70: Using Profiles

    Touch Color. Touch E-mail It. Using profiles Creating an e-mail profile Open a Web browser. In the address bar, type the IP address of the printer, and then press Enter. Click Configuration. Click E-mail/FTP Settings. Click Manage E-mail Shortcuts. Fill in the fields with the appropriate information. Click Add.
  • Page 71: Changing The Output File Type

    Touch Message. Type an e-mail message. Touch Done. Touch E-mail It. Changing the output file type Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
  • Page 72: Orientation

    Orientation This option tells the printer whether the original document is in portrait or landscape orientation and then changes the Sides and Binding settings to match the original document orientation. Binding Tells the printer whether the original document is bound on the long-edge or short-edge side. E-mail Subject This option lets you enter a subject line for your e-mail.
  • Page 73 • Edge Erase—Eliminates smudges or information around the edges of a document. You can choose to eliminate an equal area around all four sides of the paper, or pick a particular edge. Edge Erase will erase whatever is within the area selected, leaving nothing printed on that portion of the paper. •...
  • Page 74: Faxing

    Faxing Use the ADF for multiple-page documents. Getting the printer ready to fax The following connection methods may not be applicable in all countries or regions. CAUTION: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm.
  • Page 75: Using An Rj11 Adapter

    Equipment • The printer • A telephone • An answering machine • Three telephone cords • The printer • A telephone • A computer modem • Three telephone cords Using an RJ11 adapter Country/region • United Kingdom • Ireland • Finland •...
  • Page 76 If your telecommunications equipment uses a US-style (RJ11) telephone line, follow these steps to connect the equipment: Remove the plug from the EXT port Note: Once this plug is removed, any country- or region-specific equipment you connect to the printer by way of the adapter, as shown, will not function properly.
  • Page 77 Country/region • Saudi Arabia • United Arab Emirates • Egypt • Bulgaria • Czech Republic • Belgium • Australia • South Africa • Greece To connect a telephone, an answering machine, or other telecommunications equipment to the printer: Remove the plug from the back of the printer. Connect your telecommunications equipment directly to the EXT port Note: Once this plug is removed, any country- or region-specific equipment that you connect to the printer by way of the adapter, as shown, will not function properly.
  • Page 78: Connecting Directly To A Telephone Wall Jack In Germany

    Country/region • Germany • Austria • Switzerland There is a plug installed in the EXT port printer. Note: Do not remove the plug. If you remove it, other telecommunications devices in your home (such as telephones or answering machines) may not work. Connecting directly to a telephone wall jack in Germany Connect the printer directly to a telephone wall jack to send and receive faxes without using a computer.
  • Page 79: Connecting To A Telephone

    If you would like to use the same line for both fax and telephone communication, connect a second telephone line (not provided) between the telephone and the F slot of an active telephone wall jack. If you would like to use the same line for recording messages on your answering machine, connect a second telephone line (not provided) between the answering machine and the other N slot of the telephone wall jack.
  • Page 80: Connecting To An Answering Machine

    Remove the protective plug from the EXT port Connect the other telephone cord to a telephone, and then plug it into the EXT port Connecting to an answering machine Connect an answering machine to the printer to receive both incoming voice messages and faxes. Note: Setup steps may vary depending on your country or region.
  • Page 81: Connecting To A Computer With A Modem

    Remove the protective plug from the EXT port Connect a second telephone cord from the telephone to the answering machine. Connect a third telephone cord from the answering machine to the EXT port Connecting to a computer with a modem Connect the printer to a computer with a modem to send faxes from the software program.
  • Page 82 Connect a telephone cord into the LINE Remove the protective plug from the EXT port Connect a second telephone cord from the telephone to the computer modem. Connect a third telephone cord from the computer modem to the EXT port port of the printer, and then plug it into an active telephone wall jack.
  • Page 83: Setting The Outgoing Fax Name And Number

    Setting the outgoing fax name and number To have the designated fax name and fax number printed on outgoing faxes: Open a Web browser. In the address bar, type the IP address of the printer, and then press Enter. Click Configuration. Click Fax Settings.
  • Page 84: Sending A Fax

    Sending a fax Sending a fax using the control panel Load an original document faceup, short-edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
  • Page 85: Creating A Fax Destination Shortcut Using The Touch Screen

    Click Fax Shortcut Setup. Type a unique name for the shortcut, and then enter the fax number. To create a multiple-number shortcut, enter the fax numbers for the group. Note: Separate each fax number in the group with a semicolon (;). Assign a shortcut number.
  • Page 86: Using The Address Book

    Using the address book Note: If the address book feature is not enabled, contact your system support person. Load an original document faceup, short-edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
  • Page 87: Sending A Fax At A Scheduled Time

    Touch Options. From the Darkness area, touch the fax. Touch Fax It. Sending a fax at a scheduled time Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
  • Page 88: Canceling A Fax After The Original Documents Have Been Scanned To Memory

    Canceling a fax after the original documents have been scanned to memory On the home screen, touch Cancel Jobs. The Cancel Jobs screen appears. Touch the job or jobs you want to cancel. Only three jobs appear on the screen; touch the down arrow until the job you want appears, and then touch the job you want to cancel.
  • Page 89: Advanced Options

    Advanced Options Touching this button opens a screen where you can change Delayed Send, Advanced Imaging, Custom Job, Transmission Log, Scan Preview, Edge Erase, and Advanced Duplex settings. • Delayed Send—Lets you send a fax at a later time or date. After setting up your fax, touch Delayed Send, enter the time and date you would like to send your fax, and then touch Done.
  • Page 90: Forwarding A Fax

    Click Analog Fax Setup. Click Holding Faxes. Enter a password in the Print Faxes Password box. In the Held Fax Mode box, click one of the following: • • Always On • Manual • Scheduled If you selected Scheduled, continue with the following steps. Otherwise, go to step 10. Click Fax Holding Schedule.
  • Page 91: Scanning To An Ftp Address

    Scanning to an FTP address Use the ADF for multiple-page documents. The scanner lets you scan documents directly to a File Transfer Protocol (FTP) server. Only one FTP address may be sent to the server at a time. Once an FTP destination has been configured by your system support person, the name of the destination becomes available as a shortcut number, or it is listed as a profile under the Held Jobs icon.
  • Page 92: Scanning To An Ftp Address Using A Shortcut Number

    Scanning to an FTP address using a shortcut number For information on creating shortcuts, see the section in this chapter on creating shortcuts. Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
  • Page 93: Creating An Ftp Destination Shortcut Using The Touch Screen

    Creating an FTP destination shortcut using the touch screen On the home screen, touch FTP. Type the address of the FTP site. Touch Save as Shortcut. Type a unique name for the shortcut. Understanding FTP options Original Size This option opens a screen where you can choose the size of the documents you are going to copy. •...
  • Page 94: Advanced Options

    Advanced Options Touching this button opens a screen where you can change Advanced Imaging, Custom Job, Transmission Log, Scan Preview, Edge Erase, and Darkness settings. • Advanced Imaging—Adjusts Background Removal, Contrast, Shadow Detail, and Mirror Image before you scan the document •...
  • Page 95: Scanning To A Computer Or Usb Flash Memory Device

    Scanning to a computer or USB flash memory device Use the ADF for multiple-page documents. The scanner lets you scan documents directly to a computer or a USB flash memory device. The computer does not have to be directly connected to the printer for you to receive Scan to PC images. You can scan the document back to the computer over the network by creating a scan profile on the computer and then downloading the profile to the printer.
  • Page 96: Scanning To A Usb Flash Memory Device

    A shortcut number was automatically assigned when you clicked Submit. You can use this shortcut number when you are ready to scan your documents. Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
  • Page 97: Compression

    • JPEG—Each page of the output is saved in a separate one-page file. When multiple pages are scanned, the output is a series of one-page files. Compression This option sets the format used to compress the scanned output file. Default Content This option tells the printer the original document type.
  • Page 98: Improving Scan Quality

    • Contrast—Touch to increase the contrast, or touch • Shadow Detail—Touch to increase the visible detail in the shadows, or touch detail in the shadows. Improving scan quality Question When should I use Text mode? When should I use Text/Photo mode? When should I use Photo mode? to decrease the contrast.
  • Page 99: Printing

    Printing This chapter covers printing, printer reports, and job cancellation. Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see "Avoiding jams" and "Storing print media." Installing printer software A printer driver is software that lets the computer communicate with the printer. The printer software is typically installed during the initial printer setup.
  • Page 100: Printing Confidential And Other Held Jobs From Windows

    Job type Confidential Repeat Reserve Verify Printing confidential and other held jobs from Windows With a document open, click File Click Properties, Preferences, Options, or Setup. Click Other Options, and then click Print and Hold. Select your job type (Confidential, Reserve, Repeat, or Verify), and then assign a user name. For a confidential job, also enter a four-digit PIN.
  • Page 101: Printing From A Usb Flash Memory Device

    Supported file types include: .pdf, .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, and .dcx. Many USB flash memory devices are tested and approved for use with the printer. For more information, visit the Lexmark Web site at www.lexmark.com. until...
  • Page 102 Notes: • Hi-Speed USB devices must support the Full-speed standard. Devices supporting only USB Low-speed capabilities are not supported. • USB devices must support the FAT (File Allocation Tables) system. Devices formatted with NTFS (New Technology File System) or any other file system are not supported. •...
  • Page 103: Printing Information Pages

    Printing information pages Printing a menu settings page Print a menu settings page to review the current menu settings and to verify printer options are installed correctly. Make sure the printer is on and Ready appears. On the home screen, touch Touch Reports.
  • Page 104: Canceling A Print Job

    Canceling a print job There are several methods for canceling a print job. The following sections explain how to cancel a print job from the control panel or from a computer (depending on the operating system). Canceling a print job from the control panel If the job is formatting or already printing, and Cancel a job appears on the display, touch Cancel Job on the touch screen.
  • Page 105: Printing In Black And White

    Printing in black and white To print all text and graphics using only the black toner cartridge, set the printer to Black Only. Note: The printer driver is capable of overriding this setting. Make sure the printer is on and Ready appears. On the home screen, touch Touch Settings.
  • Page 106: Clearing Jams

    The following hints can help you avoid jams: • Use only recommended paper or specialty media. For more information, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications. • Do not load too much paper. Make sure the stack height does not exceed the indicated maximum height.
  • Page 107 Jam numbers Area name 200–203 Door A 230–231 Door B Door C 242–244 Door D Multipurpose feeder 280–282 Cover F (Horizontal Transport Unit) 283–284 Door G 287–288 284–286 Door H 290–295 ADF cover Instructions Open Door A, and then remove the jam. Open Doors A and B, and then remove any jams.
  • Page 108: 200-203 Paper Jams

    200–203 paper jams Open Door A by lifting the release latch and lowering the door. CAUTION: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Lift the green lever, and then pull the paper up and toward you.
  • Page 109 Lift the green lever, and then pull the paper up and toward you. Note: Make sure all paper fragments are removed. Push the green lever down. Close Door A.
  • Page 110 Pull the multipurpose feeder down, and then open Door B. Remove the jammed paper. Close Door B. Touch Continue.
  • Page 111: 241 Paper Jam

    241 paper jam Open Door C. Pull the paper down and toward you. Note: Make sure all paper fragments are removed. Close Door C. Open Tray 1, and then remove any crumpled paper from the tray. Close the tray. Touch Continue.
  • Page 112: 242-244 Paper Jams

    242–244 paper jams Open Door D. Pull the paper down and away from the printer. Note: Make sure all paper fragments are removed. Close Door D.
  • Page 113 Clear crumpled paper from Trays 2–4. Open Tray 2, and then remove any crumpled paper. Close Tray 2. Open Tray 3, and then remove any crumpled paper. Close Tray 3.
  • Page 114: 250 Paper Jam

    Open Tray 4, and then remove any crumpled paper. Open the inside cover, and then remove any jammed paper. Close the inside cover, and then close Tray 4. Touch Continue. 250 paper jam Remove the paper from the multipurpose feeder. Flex the sheets of paper back and forth to loosen them, and then fan them.
  • Page 115: 280-282 Paper Jams

    Load the paper into the multipurpose feeder. Slide the paper guide toward the inside of the tray until it lightly rests against the edge of the paper. Touch Continue. 280–282 paper jams Open Cover F. Remove the jammed paper. Note: If the paper jam on the right is difficult to remove, rotate the knob clockwise. Close Cover F.
  • Page 116: 283-284 And 287-288 Paper Jams

    283–284 and 287–288 paper jams Covers, knobs, and handles located behind finisher Door G Cover, knob, or handle name Cover G1 Cover G2 Knob G3 Cover G4 Cover G7 Knob G8...
  • Page 117 Cover, knob, or handle name Handle G9 Open Door G. Lift both Cover G1 levers, and then remove any jammed paper. Move Cover G2 to the right, and then remove any jammed paper. Note: If the paper is jammed in the rollers, rotate Knob G3 counterclockwise. Move Cover G4 down, and then remove any jammed paper.
  • Page 118: 284-286 Paper Jams

    Lift the inside cover. If the paper is jammed in the rollers, rotate Knob G8 clockwise, and then remove the jammed paper. Close Door G. Touch Continue. 284–286 paper jams Open Door H. Remove the jammed paper. Close Door H. Touch Continue.
  • Page 119: 289 Staple Jam

    289 staple jam Open Door G. Slide the G5 stapler toward the front of the finisher. Lift the lever, and then remove the staple cartridge.
  • Page 120 Open the staple cover. Remove the jammed staple, and then close the cover. Place the staple cartridge into the upper stapler.
  • Page 121 Open the lower staple drawer. Remove the staple cartridge identified on the display. Remove the jammed staples, and then place the staple cartridge into the stapler.
  • Page 122: 290-295 Paper Jams

    Close the staple drawer. Close Door G. Touch Continue. 290–295 paper jams Remove all original documents from the ADF. Open the ADF cover, and then remove any jammed paper. Raise the sheet guard, and then remove any jammed paper. Note: If the jammed paper cannot be remove easily, rotate the paper advance wheel to the left.
  • Page 123 Close the ADF cover. Open the scanner cover, and then remove any jammed pages. Close the scanner cover. Touch Continue.
  • Page 124: Understanding Printer Menus

    Understanding printer menus Menus list A number of menus are available to make it easy for you to change printer settings. To access the menus, touch on the home screen. Supplies Menu Cyan Toner Yellow Toner Magenta Toner Black Toner Cyan PC Unit Yellow PC Unit Magenta PC Unit...
  • Page 125: Supplies Menu

    Supplies menu Menu item Cyan, Magenta, Yellow, or Black Toner Replace Missing or Defective Unsupported Cyan, Magenta, Yellow, or Black PC Units Life Warning Replace Missing Normal Waste Toner Box Near Full Replace Missing Staples G5, Staples G11, or Staples G12 Empty Missing Hole Punch Box...
  • Page 126: Paper Menu

    Paper menu Default Source menu Menu item Default Source Tray <x> MP Feeder Manual Paper Manual Env Paper Size/Type menu Menu item Tray <x> Size 11 x 17 JIS B4 JIS B5 Folio Legal Letter Statement Tray <x> Type Plain Paper Card Stock Transparency Glossy...
  • Page 127 Menu item MP Feeder Size 11 x 17 Executive Folio JIS B4 JIS B5 Legal Letter Statement Universal 7 3/4 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope MP Feeder Type Plain Paper Card Stock Transparency Glossy Labels Bond Envelope Letterhead Preprinted...
  • Page 128: Configure Mp Menu

    Menu item Manual Paper Type Plain Paper Card Stock Transparency Glossy Labels Bond Letterhead Preprinted Colored Paper Custom Type <x> Manual Envelope Size 7 3/4 Envelope 10 Envelope C5 Envelope B5 Envelope DL Envelope Manual Envelope Type Envelope Custom Type <x> Note: Only installed trays, drawers, and feeders are listed in this menu.
  • Page 129: Substitute Size Menu

    Substitute Size menu Menu item Substitute Size Statement/A5 Letter/A4 11 x 17/A3 All Listed Paper Texture menu Menu item Description Plain Texture Specifies the relative texture of the paper loaded in a specific tray Smooth Note: Normal is the factory default setting. Normal Rough Card Stock Texture...
  • Page 130: Paper Loading Menu

    Menu item Description Envelope Texture Specifies the relative texture of the envelopes loaded in a specific tray Smooth Note: Normal is the factory default setting. Normal Rough Letterhead Texture Specifies the relative texture of the paper loaded in a specific tray Smooth Note: Normal is the factory default setting.
  • Page 131: Custom Types Menu

    Menu item Preprinted Loading Duplex Colored Loading Duplex Glossy Loading Duplex Custom <x> Loading Duplex Notes: • Duplex sets the printer default to 2-sided printing for every print job unless 1-sided printing is selected from Print Properties. • If Duplex is selected, all print jobs are sent through the duplex unit including 1-sided jobs. Custom Types menu Menu item Custom Type <x>...
  • Page 132: Custom Bin Names Menu

    Custom Bin Names menu Menu Item Standard Bin <none> Bin 1 <none> Universal Setup menu These menu items are used to specify the height, width, and feed direction of the Universal Paper Size. The Universal Paper Size is a user-defined paper size setting. It is listed with the other paper size settings and includes similar options, such as support for duplex printing and printing multiple pages on one sheet.
  • Page 133: Bin Setup Menu

    Bin Setup menu Menu Item Output Bin Standard Bin Bin 1 Bin 2 Configure Bins Mailbox Link Link Optional Type Assignment Assign Type/Bins Plain Paper Bin Card Stock Bin Transparency Bin Glossy Bin Labels Bin Bond Bin Letterhead Bin Preprinted Bin Colored Bin Custom <x>...
  • Page 134: Reports Menu

    Reports menu Reports menu Menu item Menu Settings Page <none> Device Statistics <none> Network Setup Page <none> Shortcut List <none> Fax Job Log <none> Fax Call Log <none> E-mail Shortcuts <none> Fax Shortcuts <none> FTP Shortcuts <none> Profiles List <none> NetWare Setup Page <none>...
  • Page 135 Menu item Print Fonts <none> Print Directory <none> Description Prints a report of all the fonts available for the printer language currently set in the printer Prints a list of all the resources stored on an optional flash memory card or printer hard disk Notes: •...
  • Page 136: Settings Menu

    Settings menu General Settings menu Menu item Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Simplified Chinese Korean Japanese Keyboard Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Suomi Portuguese Russian...
  • Page 137 Menu item Keyboard Accents/Symbols Tab Russian/Polish Tab Korean Tab General Defaults U.S. International Show Initial Prompts Displayed Information Left side Right side Custom Text <x> None Date Format MM-DD-YYYY YYYY-MM-DD Time Format 12 hour A.M./P.M. 24 hour clock Screen Brightness 20–100 Show Bookmarks Description...
  • Page 138 Menu item Allow Background Removal Allow Custom Job Scans Scanner Jam Recovery Job level Page level Web Page Refresh Rate 30–300 Contact Name <none> Location <none> Alarms Alarm Control Toner Alarm Staple Alarm Hole Punch Alarm Description Specifies whether image background removal is allowed during copy, fax, e-mail, FTP, or scan to USB Note: On is the factory default setting.
  • Page 139 Menu item Timeouts Standby Mode Disabled 2–240 Timeouts Power Saver Mode Disabled 2–240 Timeouts Screen Timeout 15–300 Timeouts Print Timeout Disabled 1–255 Timeouts Wait Timeout Disabled 15–65535 Timeouts Network Job Timeout 1–255 Description Specifies the number of minutes of inactivity before the system enters a lower power state Note: 15 minutes is the factory default setting.
  • Page 140 Menu item Print Recovery Auto Continue Disabled 5–255 Print Recovery Jam Recovery Auto Print Recovery Page Protect Factory Defaults Do Not Restore Restore Description Lets the printer automatically continue printing from certain offline situations when not resolved within the specified time period Notes: •...
  • Page 141: Copy Settings Menu

    Copy Settings menu Menu item Content Text/Photo Photograph Printed Image Text Color Allow Color copies Duplex 1 sided to 1 sided 1 sided to 2 sided 2 sided to 1 sided 2 sided to 2 sided Print Page Borders Collate Description Specifies the type of content contained in the copy job Notes:...
  • Page 142 Menu item Punch Staple Original Size Letter Legal Executive Tabloid Folio Statement JIS B4 JIS B5 Book Original Auto Size Sense Mixed Sizes Copy To Source Tray <x> Auto Size Match Manual Feeder Transparency Separators Separator Sheets None Between Pages Between Copies Between Jobs Separator Source...
  • Page 143: Fax Settings Menu

    Menu item Number of Copies <none> Overlay Urgent Confidential Copy Draft Custom Custom <none> Allow priority copies Custom Job scanning Background Removal -4 to +4 Scan edge to edge Color Balance Cyan - Red Magenta - Green Yellow - Blue Fax Settings menu Fax Mode (Analog Fax Setup) menu Analog Fax Setup mode sends the fax job by way of a telephone line.
  • Page 144 Menu item Enable Manual Fax Memory Use All receive Mostly receive Equal Mostly sent All send Cancel Faxes Allow Don't Allow Fax number masking From left From right Digits to mask 0–58 Description Sets the printer to fax manually only, which requires a line splitter and a telephone hand set Notes: •...
  • Page 145 Fax Send Settings Menu item Resolution Standard Fine Super Fine Ultra Fine Original Size Letter Legal Executive Tabloid Folio Statement JIS B4 JIS B5 Book Original 4 x 6 3 x 5 Business Card Auto Size Sense Mixed Sizes Duplex Long edge Short edge Content...
  • Page 146 Menu item Automatic Redial 0–9 Redial Frequency 1–200 Behind a PABX Enable ECM Enable Fax Scans Driver to fax Allow Save as Shortcut Max Speed 2400 4800 9600 14400 33600 Custom Job scanning Scan Preview Background Removal -4 to +4 Contrast Best for content 0–5...
  • Page 147 Menu item Scan edge to edge Fax Receive Settings Menu item Enable Fax Receive Rings to Answer 1–25 Auto Reduction Paper Source Auto Tray <x> MP Feeder Output Bin Standard Bin Bin 1 Duplex Fax Footer Max Speed 2400 4800 9600 14400 33600...
  • Page 148 Menu item Forward to E-mail LDSS Forward to Shortcut <none> Block No Name Fax Banned Fax List Punch 2 holes 3 holes 4 holes Staple 1 staples 2 staples 4 staples Fax Log Settings Menu item Transmission Log Print log Do not print log Print only for error Receive Error Log...
  • Page 149 Menu item Logs Display Remote Station Name Dialed Number Enable Job Log Enable Call Log Log Output Bin Standard Bin Bin 1 Speaker Settings Menu item Speaker Mode Always Off On until Connected Always On Speaker Volume High Ringer Volume Distinctive Rings Menu item Single Ring...
  • Page 150 Fax Mode (Fax Server) menu Fax Server mode sends the fax job to a fax server for transmission. Fax Server Setup Menu item To Format Reply Address Subject Message Primary SMTP Gateway Secondary SMTP Gateway Image Format PDF (.pdf) TIFF (.tif) Content Text Text/Photo...
  • Page 151: E-Mail Settings Menu

    Menu item Original Size Letter Legal Executive Tabloid Folio Statement JIS B4 JIS B5 Book Original Auto Size Sense Mixed Sizes Use Multi-Page Tiff E-mail Settings menu Menu item Format PDF (.pdf) PDF Version 1.2–1.6 Content Text/Photo Photograph Text Color Gray Color Description...
  • Page 152 Menu item Resolution Darkness -5 to +5 Orientation Portrait Landscape Original Size Letter Legal Executive Tabloid Folio Statement JIS B4 JIS B5 Book Original Auto Size Sense Mixed Sizes Duplex Long edge Short edge Photo JPEG Quality 5–90 Description Specifies how many dots per inch are scanned Note: 150 dpi is the factory default setting.
  • Page 153 Menu item JPEG Quality 5–90 E-mail images sent as Attachment Web Link Use Multi-Page TIFF Transmission Log Print log Do not print log Print only for error Log Paper Source Tray <x> Manual Feeder Log Output Bin Standard Bin Bin 1 E-mail Bit Depth 8 bit 1 bit...
  • Page 154: E-Mail Server Setup Menu

    Menu item Allow Save as Shortcut Background Removal -4 to +4 Contrast Best for content 0–5 Shadow Detail -4 to +4 Scan edge to edge E-mail Server Setup menu Use the following menu to configure the SMTP e-mail server. Menu item E-mail Server Setup Primary SMTP Gateway Primary SMTP Gateway Port...
  • Page 155: Ftp Settings Menu

    Menu item E-mail Server Setup Send me a copy Never appears On by default Off by default Always On E-mail Server Setup Max e-mail size 0–65535 kB E-mail Server Setup Size Error Message E-mail Server Setup Limit destinations E-mail Server Setup Web Link Setup Server Login...
  • Page 156 Menu item Content Text/Photo Photograph Text Color Gray Color Resolution Darkness -5 to +5 Orientation Portrait Landscape Original Size Letter Legal Executive Tabloid Folio Statement JIS B4 JIS B5 Book Original 4 x 6 3 x 5 Business Card Auto Size Sense Mixed Sizes Description Specifies the type of content that will be scanned to FTP...
  • Page 157 Menu item Duplex Long edge Short edge Photo JPEG Quality 5–90 JPEG Quality 5–90 Use Multi-Page TIFF Transmission Log Print log Do not print log Print only for error Log Paper Source Tray <x> Manual Feeder Log Output Bin Standard Bin Bin 1 Description Specifies how the text and graphics are oriented on the page...
  • Page 158: Scan To Usb Settings

    Menu item FTP bit Depth 8 bit 1 bit Base File Name <none> Custom Job Scanning Scan Preview Allow Save as Shortcut Background Removal -4 to +4 Contrast Best for Content 0–5 Shadow Detail -4 to +4 Scan edge to edge Scan to USB Settings Menu item Format...
  • Page 159 Menu item Content Text/Photo Photograph Text Color Gray Color Resolution Darkness -5 to +5 Orientation Portrait Landscape Original Size Letter Legal Executive Tabloid Folio Statement JIS B4 JIS B5 Book Original 4 x 6 3 x 5 Business Card Auto Size Sense Mixed Sizes Description Specifies the type of content that will be scanned to USB...
  • Page 160 Menu item Duplex Long edge Short edge Photo JPEG Quality 5–90 JPEG Quality 5–90 Use Multi-Page TIFF Scan bit Depth 8 bit 1 bit Base File Name <none> Custom Job scanning Scan Preview Description Specifies how the text and graphics are oriented on the page Notes: •...
  • Page 161: Print Settings

    Menu item Background Removal -4 to +4 Contrast Best for content 0–5 Shadow Detail -4 to +4 Scan edge to edge Print Settings Finishing menu Menu item Duplex Duplex Bind Long Edge Short Edge Copies 1–999 Blank Pages Do Not Print Print Description Adjusts the amount of background visible on a copy...
  • Page 162 Menu item Collation Separator Sheets None Between Copies Between Jobs Between Pages Separator Source Tray <x> MP Feeder Multipage Print 2 Up 3 Up 4 Up 6 Up 9 Up 12 Up 16 Up Multipage Order Horizontal Vertical Reverse Horizontal Reverse Vertical Description Stacks the pages of a print job in sequence when printing multiple copies...
  • Page 163 Menu item Multipage View Auto Long Edge Short Edge Multipage Border None Solid Staple Job Auto Front Back 2 Staples 4 Staples Hole Punch Hole Punch Mode 2 holes 3 holes 4 holes Offset Pages None Between Copies Between Jobs Description Specifies the orientation of a multiple-page sheet Notes:...
  • Page 164 Quality menu Menu item Print Mode Color Black Only Color Correction Auto Manual Print Resolution 2400 IQ Toner Darkness 1–5 Color Saver RGB Brightness -6 to +6 RGB Contrast 0–5 Description Specifies whether images are printed in grayscale or in color Note: Color is the factory default setting.
  • Page 165 Menu item Description RGB Saturation Adjusts saturation in color outputs 0–5 Notes: Color Balance Adjusts color in printed output by increasing or decreasing the amount of toner being used for each color Cyan Note: 0 is the factory default setting. -5–5 Magenta -5–5...
  • Page 166: Utilities Menu

    Menu item Manual Color CMYK Image US CMYK Euro CMYK Vivid CMYK CMYK Text US CMYK Euro CMYK Vivid CMYK CMYK Graphics US CMYK Euro CMYK Vivid CMYK Color Adjust <none> Utilities menu Menu item Factory Defaults Do Not Restore Restore Now Format Disk Description...
  • Page 167: Setup Menu

    Menu item Job Acct Stat Print Clear Activate Hex Trace <none> Coverage Estimator Setup menu Menu item Printer Language PS Emulation PCL Emulation Resource Save Description Prints a list of all stored job statistics or deletes the information from the printer hard disk Notes: •...
  • Page 168 Menu item Black Only Mode Printer Usage Max Speed Max Yield Download Target Disk Job Accounting Print Area Normal Whole Page Description Prints all text and graphics using only the black toner cartridge Specifies how the printer processes jobs with black and white and color information Notes: •...
  • Page 169: Postscript Menu

    Menu item Factory Defaults Do Not Restore Restore Now PostScript menu Menu item Print PS Error Font Priority Resident Flash/Disk Image Smoothing Description Returns the printer settings to the factory default settings Notes: • Do Not Restore is the factory default setting. Do Not Restore keeps the user-defined settings.
  • Page 170: Pcl Emul Menu

    PCL Emul menu Menu item Font Source Resident Disk Flash Download Font Name RO Courier Symbol Set 10U PC-8 12U PC-850 PCL Emulation Settings Point Size 1.00–1008.00 PCL Emulation Settings Pitch 0.08–100 Description Specifies the set of fonts used by the Font Name menu item Notes: •...
  • Page 171 Menu item PCL Emulation Settings Orientation Portrait Landscape PCL Emulation Settings Lines per Page 1–255 PCL Emulation Settings A4 Width 198 mm 203 mm PCL Emulation Settings Auto CR after LF PCL Emulation Settings Auto LF after CR Description Specifies the orientation of text and graphics on the page Notes: •...
  • Page 172: Pdf Menu

    Menu item Tray Renumber Assign MP Feeder None 0–199 Assign Tray <x> None 0–199 Assign Manual Paper None 0–199 Assign Man Env None 0–199 Tray Renumber View Factory Def None Tray Renumber Restore Defaults PDF menu Menu item Scale to Fit Annotations Do Not Print Print...
  • Page 173 HTML menu Menu item Intl CG Times Font Name Intl Courier Albertus MT Intl Univers Antique Olive Joanna MT Apple Chancery Letter Gothic Arial MT Lubalin Gothic Avant Garde Marigold Bodoni MonaLisa Recut Bookman Monaco Chicago New CenturySbk Clarendon New York Cooper Black Optima Copperplate...
  • Page 174: Image Menu

    Menu item Backgrounds Do Not Print Print Image menu Menu item Auto Fit Invert Scaling Anchor Top Left Best Fit Anchor Center Fit Height/Width Fit Height Fit Width Orientation Portrait Landscape Rev Portrait Rev Landscape Description Specifies whether to print backgrounds on HTML documents Note: Print is the factory default setting.
  • Page 175: Security Menu

    Security menu Menu item Authentication Mode Authentication disabled NTLM LDAP LDAP and GSSAPI Internal Kerberos 5 Auto 'Log out' delay 1–60 Scan to PC Port Range <none> Function Access Menus Enable Disable Function Access Copy Access No authentication required Require User ID only Require User ID and Password Function disabled...
  • Page 176 Menu item Function Access FTP Access No authentication required Require User ID only Require User ID and Password Function disabled Function Access Held Jobs Access No authentication required Require User ID only Require User ID and Password Function disabled Function Access Flash Drive Scan No authentication required...
  • Page 177 Menu item Function Access Profile Access No authentication required Require User ID only Require User ID and Password Function disabled Confidential Print Max Invalid PIN 2–10 Confidential Print Job Expiration 1 hour 4 hours 24 hours 1 week Password Protect Supplies Menu Accept Advanced Password only...
  • Page 178 Menu item Password Protect Settings Accept Advanced Password only Accept Advanced and User Passwords Not Protected Password Protect Network/Ports Accept Advanced Password only Accept Advanced and User Passwords Not Protected Password Protect Shortcuts Accept Advanced Password only Accept Advanced and User Passwords Not Protected Password Protect...
  • Page 179: Set Date And Time

    Menu item Password Protect NTLM Authentication Setup Register with NT Domain Domain Name Domain PDC Set Date and Time Menu item Paris Time Zone Prague Not Set Rome US Hawaii Stockholm US Alaska Vienna US Can/Pacific Warsaw Tijuana Eastern Europe US Can/ Mountain Cairo...
  • Page 180: Network/Ports Menu

    Menu item Month January February March April June July August September October November December 0–31 Hour 0–23 Minute 0–59 DST Mode Automatic Manual Daylight Savings Time Server None Time Server Name <none> Allow NTP Broadcast Network/Ports menu TCP/IP menu Use the following menu items to view or set the TCP/IP information. Note: This menu is available only for network models or printers attached to print servers.
  • Page 181 Menu item TCP/IP Set Hostname Address Netmask Gateway TCP/IP Set static IP address Address Netmask Gateway TCP/IP Enable DHCP Enable RARP Enable BOOTP AutoIP Enable FTP/TFTP HTTP Server Enabled Description Specifies the current TCP/IP address information Note: This is a four-field IP address. Configures the TCP/IP address information Lets you view or change the setting Note: On is the factory default setting.
  • Page 182: Ipv6 Menu

    Menu item TCP/IP WINS Server Address DNS Server Address Backup DNS Server Address Domain Search Order Restricted Server List Default TTL DDNS mDNS Zero Configuration Name SLP Broadcast LPD Timeout LPD Banner Page LPD Trailer Page LPD Carriage Return Conversion IPv6 menu Use the following menu items to view or set the Internet Protocol version 6 (IPv6) information.
  • Page 183: E-Mail Server Setup Menu

    Menu item IPv6 Enable DHCPv6 E-mail Server Setup menu Use the following menu to configure the SMTP e-mail server. Menu item E-mail Server Setup Primary SMTP Gateway Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port E-mail Server Setup SMTP Timeout 5–30 E-mail Server Setup...
  • Page 184: Active Nic Menu

    Menu item E-mail Server Setup Limit destinations E-mail Server Setup Web Link Setup Server Login Password Path Base file name Web Link Active NIC menu Menu item Active NIC Auto Standard Network Standard Network menu Menu item PCL SmartSwitch PS SmartSwitch Description Sends an e-mail only when the address contains the domain name, such as a company domain name...
  • Page 185 Menu item NPA Mode Auto Network Buffer Auto 3k to <maximum size allowed> Job Buffering Auto Mac Binary PS Auto Description Sets the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Notes: •...
  • Page 186: Standard Usb Menu

    Standard USB menu Menu item PCL SmartSwitch PS SmartSwitch NPA Mode Auto USB Buffer Disabled Auto 3k to <maximum size allowed> Description Sets the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language Notes: •...
  • Page 187: Netware Menu

    Menu item Job Buffering Auto Mac Binary PS Auto NetWare menu Menu item Login Name <none> Print Mode PSERVER RPRINTER Network Number <none> Activate Ethernet 802.2 Ethernet 802.3 Ethernet Type II Ethernet SNAP Description Temporarily stores jobs on the printer hard disk before printing Notes: •...
  • Page 188: Appletalk Menu

    Menu item Packet Burst NSQ/GSQ Mode AppleTalk menu Menu item View Name <none> View Address <none> Activate Set Zone <list of zones available on the network> LexLink menu Menu item View Nickname <none> Activate Help menu The Help menu consists of Help pages that are stored in the printer as PDFs. They contain reference information about using the printer and performing tasks.
  • Page 189 Menu item E-mail guide Fax guide FTP guide Print defects guide Supplies guide Description Provides information about sending e-mails using addresses, shortcut numbers, or the address book, and changing settings Provides information about sending faxes using fax numbers, shortcut numbers, or the address book, and changing settings Provides information about scanning documents directly to an FTP server using an FTP address, shortcut numbers, or the address book, and changing settings...
  • Page 190: Understanding Printer Messages

    Understanding printer messages List of status and error messages Answering The printer is answering a fax call. Wait for the message to clear. Bin <x> Full Remove the stack of paper from the specified exit bin to clear the message. Busy Wait for the message to clear.
  • Page 191: Close Door

    Close door <x> Close the specified door. Connect <x>bps The fax is connected. Wait for the message to clear. Note: <x> is the baud rate per second. Copies Enter the desired number of copies. Defragmenting Flash DO NOT POWER OFF Wait for the message to clear.
  • Page 192: Fax Failed

    Enter PIN Enter the PIN you created in Print Properties when the confidential job was sent for printing. Enter PIN to lock Enter the PIN you created to lock the control panel and prevent menu changes. Error reading USB drive Remove the device and wait for the message to clear.
  • Page 193: Invalid Pin

    Invalid file format A file stored on the USB drive is invalid. The file extension is correct, but the file contents are not properly formatted. Convert files to any of the following supported file types: .pdf, .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, or .dcx. Invalid PIN Enter a valid PIN.
  • Page 194: No Dial Tone

    No answer A fax number is dialed, but no connection is made. Wait for the message to clear. No dial tone The printer does not have a dial tone. Wait for the message to clear. No held jobs Wait for the message to clear. No jobs to cancel Wait for the message to clear.
  • Page 195: Remove Paper From All Bins

    Ready The printer is ready to receive print jobs. Receive complete The printer has received an entire fax job. Wait for the message to clear. Receiving page <n> The printer receives page <n> of the fax job, where <n> is the number of the page received. Wait for the message to clear.
  • Page 196: Restoring Factory Defaults

    Restoring Factory Defaults Wait for the message to clear. When factory default settings are restored: • All downloaded resources in the printer memory are deleted. This includes fonts, macros, and symbol sets. • All settings return to the factory defaults except the Display Language setting in the Setup menu and the custom settings in the Serial <x>, Network, Infrared, LocalTalk, USB, and Fax menus.
  • Page 197: Submitting Selection

    The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware card. To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com. 31 Missing or defective <color> cartridge The specified toner cartridge is either missing or not functioning properly.
  • Page 198: Short Paper

    • Check tray length and width guides and make sure the paper is properly loaded in the tray. • Check the Print Properties settings to make sure the print job is requesting the correct paper size and type. • Check that the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, make sure the paper is large enough for the data being printed.
  • Page 199: Ppds Font Error

    50 PPDS font error • Touch Continue to clear the message and continue printing. • The printer cannot find a requested font. From the PPDS menu, select Best Fit, and then select On. The printer will find a similar font and reformat the affected text. •...
  • Page 200: Standard Usb Port Disabled

    56 Parallel port <x> disabled • Touch Continue to clear the message. The printer discards any data received through the parallel port. • Make sure the Parallel Buffer menu item is not set to Disabled. 56 Serial port <x> disabled •...
  • Page 201: Disk Full

    Connect the power cord to a properly grounded outlet. Turn the printer power back on. 61 Remove defective hard disk • Touch Continue to clear the message and continue printing. • Install a different hard disk before performing any operations that require a hard disk. 62 Disk full •...
  • Page 202: Yy Scanner Jam

    84 Replace black pc unit The black photoconductor is exhausted. Install a new photoconductor. 84 Replace color pc units One or more of the color photoconductors are exhausted. Install new cyan, magenta, and yellow photoconductors. 84 Unsupported <color> pc unit Replace the specified photoconductor(s).
  • Page 203: Maintaining The Printer

    Maintaining the printer Periodically, certain tasks are required to maintain optimum print quality. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them. Do not expose supplies to: •...
  • Page 204: Conserving Supplies

    To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, visit the Lexmark Web Site at www.lexmark.com or contact the place where you purchased the printer.
  • Page 205: Ordering A Waste Toner Box

    See the illustrations inside the stapler finisher door for more information. Part name Staple Cartridges–3 pack (Staples G5) Advanced Booklet Staples (Staples G11 and Staples G12) Ordering a waste toner box When 82 Waste toner box nearly full appears, order a replacement waste toner box. The waste toner box must be replaced when 82 Replace waste toner box appears.
  • Page 206 E6 Door tab Unpack the replacement waste toner box and accessories. Open Door E (front printer door). Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes.
  • Page 207 Grasp the E6 Door tab, and then push the door down. Remove the old printhead lens cleaner from Door E, and then discard it. Remove the waste toner box.
  • Page 208 Place the plastic cover over the waste toner box. Place the waste toner box in the recycling bag. Use the new printhead lens cleaner to clean the printhead lenses.
  • Page 209 Insert the new waste toner box. Place the new printhead lens cleaner in the notches of Door E. Close Door E6.
  • Page 210: Cleaning The Printhead Lenses

    Close Door E. Remove all paper from the printer paper path. Visit www.lexmark.com/recycling to learn how to recycle the waste toner box. Cleaning the printhead lenses Clean the printhead lenses when you replace the waste toner box or when you encounter print quality problems.
  • Page 211 E6 Door tab Open Door E (front door). Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. Grasp the E6 Door tab, and then push the door down. Remove the waste toner box. Locate and remove the printhead lens cleaner from Door E.
  • Page 212 Insert the padded tip of the printhead lens cleaner into the first printhead lens opening. Push the printhead lens cleaner all the way to the back of the lens, and then pull it out. Clean the remaining three printhead lenses.
  • Page 213 Insert the waste toner box. Place the printhead lens cleaner in the notches of Door E. Close Door E6.
  • Page 214: Replacing A Photoconductor

    Close Door E. Replacing a photoconductor Replace the black photoconductor when 84 Replace black pc unit appears. Replace the cyan, magenta, and yellow photoconductors when 84 Replace color pc units appears. Open Door E (front printer door). Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. Release the bar by pressing the E5 button located on the bottom of the E5 latch, lift the E5 latch, and then press the bar down.
  • Page 215 Remove the photoconductor(s) specified on the display. Photoconductor color Opening name Black Cyan Magenta Yellow Unpack the replacement photoconductor. Align and insert the end of the photoconductor.
  • Page 216 Remove the tape from the top of the photoconductor. Press the button forward to insert the photoconductor while removing the casing. Lift the bar up, and then press latch E5 down so that it holds the bar in position.
  • Page 217: Replacing A Toner Cartridge

    Close Door E. Replacing a toner cartridge Replace the specified toner cartridge (cyan, magenta, yellow, or black) when 88 Replace <color> toner appears. The printer will not continue printing until the specified cartridge is replaced. Make sure the printer is on and Ready or 88 Replace <color> toner appears. Unpack the new cartridge, and set it near the printer.
  • Page 218 Remove the cartridge by gently pulling it away from the printer. Align the arrow-shaped handle with the unlock symbol, and then insert the toner cartridge all the way into the opening. Lock the cartridge by turning the arrow-shaped cartridge handle clockwise until it points toward the lock symbol.
  • Page 219: Cleaning The Exterior Of The Printer

    Close Door E. Cleaning the exterior of the printer Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION: To avoid the risk of electric shock, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding.
  • Page 220: Cleaning The Scanner Glass

    Wipe the white underside of the scanner cover until it is clean and dry. Close the scanner cover. Recycling Lexmark products To return Lexmark products to Lexmark for recycling: Visit our Web site at www.lexmark.com/recycle. Follow the instructions on the computer screen.
  • Page 221: Moving The Printer And Options To Another Location Within The Office

    Follow these guidelines to avoid personal injury or printer damage: • Use two people to roll the printer. • Use two people to roll the scanner while it is on its scanner shelf. • Before moving the printer: – Turn off the printer using the power switch, and then unplug the power cord from the wall outlet. –...
  • Page 222 Unplug the printer power cord. Remove the connector bracket. Disconnect all cables from the back of the printer and scanner. Remove any paper or specialty media from the standard exit bin.
  • Page 223: Setting The Printer Up In A New Location

    Remove any paper or specialty media from the multipurpose feeder. Grasp the extension on the multipurpose feeder, and then fully collapse it. Push the multipurpose feeder up to close it. Move the printer from under the scanner shelf. CAUTION: The printer weighs 91.2 kg (201 lb); therefore, it requires two people to roll it safely. CAUTION: If you need to roll the scanner and its shelf elsewhere, the scanner weighs 25 kg (55 lb);...
  • Page 224: Shipping The Printer

    50 mm (2 in.) 825 mm (2.7 ft) 418 mm (1.4 ft) 100 mm (4 in.) 1750 mm (5.8 ft) Complete the setup of the printer and scanner by completing the “Setting up the printer” chapter in the Setup Guide. Verify that the printer and scanner are functioning properly by printing a menu settings page.
  • Page 225: Administrative Support

    Administrative support Adjusting the brightness of the display If you are having trouble reading your display, the LCD brightness can be adjusted through the Settings menu. Make sure the printer is on and Ready appears. On the home screen, touch Touch Settings..
  • Page 226: Restoring The Factory Default Settings

    Touch repeatedly until Power Saver appears. Touch to decrease the time, or touch The settings available range from 2–240 minutes. Touch Submit. Touch Restoring the factory default settings Make sure the printer is on and Ready appears. On the home screen, touch Touch Settings.
  • Page 227: Locking The Control Panel Menus Using The Embedded Web Server

    Locking the control panel menus using the Embedded Web Server You can use the control panel lockout functionality to create a PIN and choose specific menus to lock. Each time a locked menu is selected, the user will be prompted to enter the correct PIN. The PIN does not affect access through the Embedded Web Server.
  • Page 228: Supporting Ipsec

    Supporting IPSec Internet Protocol Security (IPSec) provides authentication and encryption at the network layer allowing all application and network connections over the IP protocol to be secure. IPSec can be set up between the printer and up to five hosts, using both IPv4 and IPv6. To configure IPSec using the Embedded Web Server: Open a Web browser.
  • Page 229: Creating An Administrative Password

    To install and use certificates as part of the credentials: Open a Web browser. In the address bar, type the IP address of the printer or print server to be protected using the format: http://ip_address/. Click Configuration. Under Other Settings, click Network/Ports. Click Certificate Management.
  • Page 230 Click TCP/IP Port Access. Select the Secure Mode Active check box. Note: If Secure Mode Active is gray or not selectable, create an administrative password and try again. Select a setting for each listed port, and then click Submit. There are three ways to configure the TCP and UDP network ports: •...
  • Page 231: Troubleshooting

    Troubleshooting Checking an unresponsive printer If your printer is not responding, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. •...
  • Page 232: Solving Printing Problems

    Error message about reading USB drive appears Make sure the USB drive is supported. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Jobs do not print These are possible solutions. Try one or more of the following: Make sure the printer is ready to print Make sure Ready or Power Saver appears on the display before sending a job to print.
  • Page 233: Confidential And Other Held Jobs Do Not Print

    Contact your system support person to make sure the network is functioning correctly. Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com. Make sure you are using a recommended USB, serial, or Ethernet cable For more information, visit the Lexmark Web site at www.lexmark.com.
  • Page 234: Job Prints From The Wrong Tray Or On The Wrong Paper

    Touch repeatedly until Print Recovery appears. Touch until Off appears. Touch Submit. Touch Job prints from the wrong tray or on the wrong paper Check the Paper Type setting Make sure the Paper Type setting matches the paper loaded in the tray. Incorrect characters print Cause Solution...
  • Page 235: Solving Copy Problems

    Touch Settings. Touch General Settings. Touch repeatedly until Timeouts appears. Touch Timeouts. Touch the next to Print Timeout repeatedly until the desired value appears. Touch Submit. Touch Solving copy problems Copier does not respond These are possible solutions. Try one or more of the following: Are there any error messages on the display? Clear any error messages.
  • Page 236: Partial Document Or Photo Copies

    Is the toner low? When 88 <color> Toner Low appears or when the print becomes faded, replace the toner cartridge(s). Is the scanner glass dirty? Clean the scanner glass with a clean, lint-free cloth dampened with water. Is the copy too light or too dark? Adjust the density of the copy.
  • Page 237: Solving Scanner Problems

    Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, make sure: • The three cables located on the back of the scanner are attached to the printer securely. • The printer is turned on. • The printer cable is securely attached to the printer and the host computer, print server, option, or other network device.
  • Page 238: Partial Document Or Photo Scans

    Check the document placement Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner. Partial document or photo scans These are possible solutions. Try one or more of the following: Check the document placement Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
  • Page 239 Check the telephone wall jack Plug a telephone into the wall jack. Listen for a dial tone. If you do not hear a dial tone, plug a different telephone into the wall jack. If you still do not hear a dial tone, plug a telephone into a different wall jack. If you hear a dial tone, connect the printer to that wall jack.
  • Page 240: Can Send But Not Receive Faxes

    Can send but not receive faxes These are possible solutions. Try one or more of the following: Is there paper in the paper tray(s)? Make sure paper is loaded in the tray(s). Check the ring count delay settings The ring count delay sets the number of times the phone line rings before the printer answers in Fax Only or Fax Tel modes.
  • Page 241: Blocking Junk Faxes

    • Increase the fax scan resolution, if possible. Is the toner low? When 88 <color> toner low appears or when you experience faded print, replace the cartridge(s). Make sure the fax transmission speed is not set too high Decrease the incoming fax transmission speed: Open a Web browser.
  • Page 242: Drawers

    Check to see if the option is connected to the printer Turn the printer off. Unplug the printer. Check the connection between the option and the printer. Make sure the option is installed Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it.
  • Page 243: Internal Print Server

    Internal print server If the internal print server does not operate correctly, these are possible solutions. Try one or more of the following: Check the print server connections • Make sure the internal print server is securely attached to the printer system board. •...
  • Page 244: Page That Jammed Does Not Reprint After You Clear The Jam

    Note: Do not load A4- or letter-size paper in the multipurpose feeder. Is the letter- or A4-size paper loaded in a 520-sheet tray? The finisher will not accept letter- or A4-size paper from the multipurpose feeder. Load letter- or A4-size paper in the short-edge orientation in a 520-sheet tray.
  • Page 245: Solving Print Quality Problems

    Solving print quality problems The information in the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. You may have a printer part that requires adjustment or replacement. Isolating print quality problems To help isolate print quality problems, print the print quality test pages: Turn the printer off.
  • Page 246: Characters Have Jagged Or Uneven Edges

    Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software program. Clipped images These are possible solutions. Try one or more of the following: Check the paper guides Move the guides in the tray to the correct positions for the paper size loaded.
  • Page 247: Incorrect Margins

    Incorrect margins Check the paper guides Move the guides in the tray to the correct positions for the paper size loaded. Check the Paper Size setting Make sure the Paper Size setting matches the paper loaded in the tray. Check the Page size setting Before sending the job to print, specify the correct page size in Print Properties or the software program.
  • Page 248: Paper Curl

    Paper curl These are possible solutions. Try one or more of the following: Check the Paper Type setting Make sure the Paper Type setting matches the paper loaded in the tray. Has the paper absorbed moisture due to high humidity? •...
  • Page 249: Repeating Defects

    Repeating defects Do marks occur repeatedly only in one color and multiple times on a page? Replace the photoconductor(s) if the defects occur every: • 44 mm (1.7 in.) • 94 mm (3.7 in.) Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow photoconductors must all be replaced at the same time.
  • Page 250: Print Is Too Dark

    Check the paper Avoid textured paper with rough finishes. Check the Paper Type setting Make sure the Paper Type setting matches the paper loaded in the tray. Make sure Color Saver is set to Off Color Saver may be set to On. Is the toner low? When 88 <color>...
  • Page 251: Toner Fog Or Background Shading Appears On The Page

    Toner fog or background shading appears on the page A toner cartridge may be defective Replace the toner cartridge. Are the photoconductors worn or defective? Replace the photoconductor(s). Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow photoconductors must all be replaced at the same time.
  • Page 252: Transparency Print Quality Is Poor

    Transparency print quality is poor Check the transparencies Use only transparencies recommended by the printer manufacturer. Check the Paper Type setting Load transparencies, and make sure the Paper Type setting is set to Transparency. Uneven print density ABCDE ABCDE ABCDE Replace the photoconductor(s).
  • Page 253 Should I use PostScript or PCL emulation printer software? What settings should I use for the best color? The PostScript driver is strongly recommended for best color quality. The default settings in the PostScript driver provide the preferred color quality for the majority of printouts. Why doesn't the printed color match the color I see on the computer screen? The color conversion tables used in Auto Color Correction mode generally approximate the colors of a standard computer monitor.
  • Page 254 Manual Color menu Object type RGB Image RGB Text RGB Graphics CMYK Image CMYK Text CMYK Graphics How can I match a particular color (such as a corporate logo)? From the printer Quality menu, nine types of Color Samples sets are available. These are also available from the Color Samples page of the Embedded Web Server.
  • Page 255: Contacting Customer Support

    You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call (1-800-539-6275). For other countries/regions, visit the Lexmark Web site at www.lexmark.com.
  • Page 256: Notices

    Edition notice April 2007 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  • Page 257: Industry Canada Notices

    Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
  • Page 258 Společnost Lexmark International, Inc. tímto prohlašuje, že výrobek tento výrobek je ve shodě se základními požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES. Dansk Lexmark International, Inc. erklærer herved, at dette produkt overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF. Deutsch Hiermit erklärt Lexmark International, Inc., dass sich das Gerät dieses Gerät in Übereinstimmung mit den grundlegenden...
  • Page 259: Noise Emission Levels

    Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
  • Page 260: Temperature Information

    The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
  • Page 261: Notice To Users Of The Canadian Telephone Network

    If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
  • Page 262: Energy Star

    Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 14B5109 or 80D1877) to be installed on any line which receives metering pulses in Switzerland. The Lexmark filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.
  • Page 263: Power Consumption

    The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Power Saver This product is designed with an energy-saving mode called Power Saver. The Power Saver Mode is equivalent to the EPA Sleep Mode.
  • Page 264: Statement Of Limited Warranty

    This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the country-specific warranty information that came with your product. This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.”...
  • Page 265: Limitation Of Liability

    Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance or nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover actual damages up to the limit set forth in the following paragraph.
  • Page 266: Index

    Index Numerics 1133-sheet tray loading 37 1565 Emul Error Load Emul Option 197 200–289.yy paper jam 202 289 Staple error <x> 202 290-295.yy scanner jam 202 31 Missing or defective <color> cartridge 197 32 Replace unsupported <color> cartridge 197 34 Incorrect paper size 197 34 Short paper 198 35 Insufficient memory to support Resource Save feature 198...
  • Page 267: Embedded Web Server

    poor scanned image quality 237 scanner unit does not close 235 copying adding a date and time stamp 62 adding an overlay message 63 adjusting quality 59 canceling a copy job 63 collating copies 60 custom job (job build) 61 document containing mixed paper sizes 58 enlarging 59...
  • Page 268 labels 47 letterhead 45 transparencies 46 hard disk disabling encryption 226 enabling encryption 226 hard disk with adapter troubleshooting 242 held jobs 99 printing from Macintosh computer 100 printing from Windows 100 Held jobs were not restored 196 Help menu 188 holding faxes 89 home screen buttons 20...
  • Page 269 memory cards 27 port interface card 30 options, touch-screen copy 63, 64 e-mail 71, 72 fax 88, 89 FTP 93, 94 scan to computer 96, 97 ordering photoconductors 204 staple cartridges 204 toner cartridges 204 waste toner box 205 output file type changing 71 paper A5 36...
  • Page 270 Ready 195 Receive complete 195 Receiving page <n> 195 recycled paper using 44 recycling Lexmark products 220 WEEE statement 260 reducing a copy 59 Remote Management Active 195 Remove paper from all bins 195 Remove paper from bin<x> 195 Remove paper from standard bin 195...
  • Page 271 partial document or photo scans 238 scan was not successful 237 scanner unit does not close 235 scanning takes too long or freezes the computer 237 scanner Automatic Document Feeder (ADF) 18 functions 17 scanner glass 18 Scanner ADF Cover Open 196 scanner connectors 32 scanner glass cleaning 220...
  • Page 272 troubleshooting, printer options drawers 242 finisher 242 flash memory card 242 hard disk with adapter 242 internal print server 243 memory card 243 option not working 241 USB/parallel interface card 243 troubleshooting, scan cannot scan from a computer 238 partial document or photo scans 238 scan was not successful 237 scanner unit does not close 235 scanning takes too long or freezes the...

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