Lexmark C920 User Manual page 143

Solving paper feed problems
Symptom
Paper frequently jams.
The Paper Jam
message remains after
you remove the
jammed paper.
The page that jammed
does not reprint after
you clear the jam.
Blank pages feed into
the output bin.
Troubleshooting
Cause
You are using paper that does not
meet the printer specifications.
You have loaded too much paper
or too many envelopes.
Guides in the selected tray are not
set to the appropriate position for
the size paper loaded.
The paper has absorbed moisture
due to high humidity.
You have not pressed or have
not cleared the entire paper path.
Jam Recovery in the Setup Menu
is set to Off.
An incorrect media type is loaded
in the tray being printed from.
Solving paper feed problems
Solution
Use recommended paper and other specialty media.
See the Card Stock & Label Guide available on our
Lexmark Web site at www.lexmark.com for detailed
specifications.
See Avoiding jams for information that can help prevent
jams from occurring.
Make sure the stack of paper you load does not exceed
the maximum stack height indicated in the tray or on the
multipurpose feeder.
Move the guides in the tray to the correct position.
Load paper from a fresh package.
Store paper in its original wrapper until you load it.
See Storing media for more information.
Clear paper from the entire paper path, and then press
.
See Clearing jams for more information.
Set Jam Recovery to Auto or On.
See the Menus and Messages Guide for more
information.
Load the correct type media for your print job, or change
the Paper Type to match the type of media loaded.
See the Menus and Messages Guide for more
information.
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