Page 1 Lexmark Confidential until announced - Revision: 02/18/05 User’s Guide www.lexmark.com March 2005 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2005 Lexmark International, Inc. All rights reserved.
Page 2 Lexington, Kentucky 40550, U.S.A. In the United Kingdom and Eire, send to Lexmark International Ltd., Marketing and Services Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-553-9727.
Page 3: Notices
Notices • Edition notice • Trademarks • Licensing notice • Safety information • Cautions, warnings, and attentions • Electronic emission notices • Noise emission levels • Energy Star • Statement of limited warranty...
Page 4: Trademarks
Eire, send to Lexmark International Ltd., Marketing and Services Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-553-9727.
Page 5: Licensing Notice
• GNU General Public License The Lexmark modified GNU licensed software is free software; you can redistribute it and/or modify it under the terms of the licenses referenced above. These licenses do not provide you any rights to the Lexmark copyrighted software in this printer.
Page 6: Safety Information
This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.
Page 7 Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1329605 for parallel attach or 12A2405 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 8 A declaration of conformity with the requirements of the directives has been signed by the Director of Manufacturing and Technical Support, Lexmark International, S.A., Boigny, France. This product satisfies the Class A limits of EN 55022 and safety requirements of EN 60950.
Page 9: Noise Emission Levels
Companies participating in this program introduce products that power down when they are not being used. This feature will cut the energy used by up to 50 percent. Lexmark is proud to be a participant in this program.
Page 10 When warranty service involves the exchange of a product or part, the item replaced becomes the property of the Remarketer or Lexmark. The replacement may be a new or repaired item. The replacement item assumes the remaining warranty period of the original product.
Page 11 Lexmark is legally liable. In no event will Lexmark be liable for any lost profits, lost savings, incidental damage, or other economic consequential damages. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages.
Page 12 Statement of limited warranty Additional rights Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation of incidental or consequential damages. If such laws apply, the limitations or exclusions contained in this statement may not apply to you. This warranty gives you specific legal rights.
Page 13: Table Of Contents
Contents Notices ......................3 Trademarks ........................4 Licensing notice ....................... 5 Safety information ......................6 Cautions, warnings, and attentions .................. 6 Electronic emission notices ....................6 Noise emission levels ....................... 9 Energy Star ........................9 Statement of limited warranty ................... 9 Chapter 1: Learning about the printer ............16 Understanding the printer operator panel ..............
Page 14 Contents Removing the system board access cover ..............40 Installing a memory card ....................42 Installing a firmware card ....................43 Installing a hard disk ...................... 44 Installing an option card ....................46 Reinstalling the system board access cover ..............49 Removing the duplex unit ....................
Page 15 Contents Chapter 7: Maintaining the printer ............105 Determining the status of supplies ................106 Conserving supplies ..................... 106 Ordering supplies ......................107 Cleaning the LEDs ....................... 109 Closing the top cover ....................112 Chapter 8: Clearing jams ................114 Identifying jams ......................114 Identifying jam areas ....................
Page 16: Chapter 1: Learning About The Printer
Learning about the printer CAUTION: Do not set up this product or make any electrical or cabling connections, such as the power cord or telephone, during a lightning storm. Configured models The following illustrations show a standard network and fully configured printer. If you attach print media handling options to the printer, it may look more like the fully configured model.
Page 17: Understanding The Printer Operator Panel
Learning about the printer A number of menus are available to make it easy for you to change printer settings. The diagram shows the menu index on the operator panel and the menus and items available under each menu. For more information about menus and menu items, refer to the Menus and Messages book on your Publications CD.
Page 18: Learning About The Printer
Learning about the printer The use of the buttons and the layout of the display panel are described in the following table. Button Function Press the Back button to return to the last screen you viewed. Back Note: Changes made on a screen will not be applied if you press the Back button. Press the Menu button to open the menu index.
Page 19: Chapter 2: Installing Drivers For Local Printing
Use the drivers CD that shipped with your printer to install the custom printer driver and obtain enhanced printer features and functionality. Drivers are also available in downloadable software packages on the Lexmark Web site at www.lexmark.com. Installing drivers for local printing...
Page 20: Windows Nt
Installing drivers for local printing Using Windows Server 2003, Windows 2000, Windows XP, Windows 98 SE, Windows Me, and Windows NT Note: Install the printer software before connecting the USB cable. Insert the drivers CD. If the CD does not launch automatically, click Start Run, and type D:\Setup.exe in the Run dialog box (where D=the letter of your CD-ROM drive).
Page 21: Serial Printing
Installing drivers for local printing Insert the drivers CD. If the CD launches automatically, click Exit to return to the Add Printer Wizard. Specify the location of the custom printer driver on the drivers CD. The path should be similar to the following: X:\Drivers\Print\Win_9xMe\<language>...
Page 22 Installing drivers for local printing Press until <Setting> appears. Where <Setting>=the setting you want to change. Note the following restrictions: – Maximum baud rate supported is 115,200. – Data Bits must be set to 7 or 8. – Parity must be set to Even, Odd, or None. –...
Page 23: Macintosh
Installing drivers for local printing Click PORT: <LPT1>, and select the communications port (COM1 or COM2) you want to use. Click Finish to complete the printer software installation. Setting parameters in the communications (COM) port After the printer driver is installed, you must set the serial parameters in the communications port assigned to the printer driver.
Page 24 Double-click Print Center or Printer Setup Utility. Note: A PPD for your printer is also available in a downloadable software package on the Lexmark Web site at www.lexmark.com. Do one of the following: If your USB-attached printer appears in the Printer List, you can quit Print Center or Printer Setup Utility.
Page 25: Unix/Linux
UNIX and Linux environments. The Sun Solaris and Linux packages are available on the drivers CD and on the Lexmark Web site at www.lexmark.com. The UNIX/Linux User’s Guide in each package gives detailed instructions for installing and using Lexmark printers in UNIX and Linux environments.
Page 26 All the printer driver packages support local printing using a parallel connection. The driver package for Sun Solaris supports USB connections to Sun Ray appliances and Sun workstations. Visit the Lexmark Web site at www.lexmark.com for a complete list of supported UNIX and Linux platforms.
Page 27: Chapter 3: Install Drivers For Network Printing
Install drivers for network printing Printing a network setup page If the printer is attached to a network, print a network setup page on your printer to verify the network connection. This page also provides important information that helps you configure for network printing.
Page 28 Install drivers for network printing If your network is not using DHCP, then you must manually assign an IP address to the printer. One of the easiest ways is to use the operator panel: Press on the operator panel. Press until Network Menu appears.
Page 29: Verifying The Ip Settings
• Custom printer driver System drivers are built into Windows operating systems. Custom drivers are available on the drivers Updated system and custom drivers are available on the Lexmark Web site at www.lexmark.com. Supported network printer ports • Microsoft Standard TCP/IP port—Windows 2000, Windows XP, and Windows Server 2003 •...
Page 30 Install drivers for network printing For basic printer functionality, you can install a system printer driver and use a system network printer port, such as an LPR or a Standard TCP/IP port. The system printer driver and port let you maintain a consistent user interface for use with all the printers on your network.
Page 31 Select your printer port from the list and click Finish to complete the installation. If your printer port is not listed: Click Add Port. Select Lexmark Enhanced TCP/IP Port, and enter the information to create the port.Select Enhanced TCP/IP Network Port, and enter the information to create the port.
Page 32 Install drivers for network printing Shared printing using Windows NT 4.0, Windows 2000, Windows XP, and Windows Server 2003 Note: Install the printer software before connecting the USB cable. After connecting your printer to a Windows NT 4.0, Windows 2000, Windows XP, or Windows Server 2003 computer (which will act as a server), follow these steps to configure your network printer for shared printing: Server...
Page 33 Install drivers for network printing d Select the Shared as check box, and enter a name in the text box. In the Alternate Drivers section, select the operating systems of all the network clients that will print to the printer. Click OK.
Page 34: Macintosh
Install drivers for network printing Click Network Printer, and click Next. Enter the printer name or URL (if on the Internet or an intranet), and click Next. If you don’t know the printer name or URL, leave the text box blank and, click Next. Select the network printer from the Shared printers list.
Page 35 Click Continue on the Welcome screen and again after viewing the Readme file. Note: A PPD for your printer is also available in a downloadable software package on the Lexmark Web site at www.lexmark.com. Click Continue after viewing the license agreement, and click Agree to accept the terms of the agreement.
Page 36 Install drivers for network printing Using IP Printing Follow these steps to create a print queue using IP Printing. To create an AppleTalk print queue, see Step 2: Create a print queue in Print Center or Printer Setup Utility. Open Finder, click Applications, and click Utilities. Double-click Print Center or Printer Setup Utility.
Page 37: Unix/Linux
On the Easy Install screen, click Install. All the necessary files are installed on your computer. Click Quit when installation is complete. A PPD for your printer is also available in a downloadable software package on the Lexmark Web site at www.lexmark.com. Step 2: Create a desktop printer In the Chooser, select the LaserWriter 8 driver.
Page 38: Unix/Linux
Install drivers for network printing UNIX/Linux Your printer supports both UNIX and Linux network environments. For the latest information about installing a network printer in a UNIX or Linux environment, launch the drivers CD, and click View Documentation. NetWare Your printer supports Novell Distributed Print Services (NDPS/iPrint). For the latest information about installing a network printer in a NetWare environment, launch the drivers CD, and click View Documentation.
Page 39: Chapter 4: Installing And Removing Options
Installing and removing options CAUTION: If you are installing memory or option cards sometime after setting up the printer, turn the printer off and unplug the power cord before continuing. If you have any other devices connected to the printer, turn them off as well and unplug any cables going to the printer.
Page 40: Removing The System Board Access Cover
Installing and removing options Removing the system board access cover You must remove the system board cover to install memory cards, a firmware card, a hard disk, or an option card. CAUTION: This printer weighs 80.5 kg (177 Ib) and requires four people to lift. Anytime you move or lift the printer make sure you have enough people to help.
Page 41 Installing and removing options Slide the cover up and away from the printer. Use the illustration to locate the connector for the card you want to install or remove. Flash card connectors Memory connectors Parallel connector Optional hard disk Ethernet connector USB connector Optional ImageQuick firmware card Option card cover...
Page 42: Installing A Memory Card
Complete the following instructions to install either a printer memory card or a flash memory card. Memory cards must have 168-pin connectors. Memory options designed for other Lexmark printers may not work with your printer. The system board has three connectors for optional memory cards. You can install any combination of printer memory and flash memory cards in the connectors.
Page 43: Installing A Firmware Card
If an option card has been installed, you need to remove the option card before installing the firmware card. Note: Firmware cards designed for other Lexmark printers may not work with your printer. Remove the system board access cover (see page 40).
Page 44: Installing A Hard Disk
Installing and removing options Holding the card by its sides, align the pins on the card with the holes on the system board. Push the firmware card firmly into place. System board holes The entire length of the connector on the firmware card must touch and be flush against the system board.
Page 45 Installing and removing options If an option card has been installed, you may have to remove the option card before installing the hard disk. Remove the system board access cover (see page 40). Align and press the ribbon cable connector into the connector on the system board. Flip the hard disk over, and then press the three posts on the mounting plate into the holes on the system board.
Page 46: Installing An Option Card
Installing and removing options Installing an option card Your printer has one expansion card slot that supports a number of option cards. The following table describes their function. Card Function MarkNet™ internal print server Adds an Ethernet, Token-Ring, or Fiber port to connect your printer to a network.
Page 47 Installing and removing options You need a small Phillips screwdriver to install these options. Remove the system board access cover (see page 40). Remove the screw from the metal plate that covers the connector slot, and then lift the plate off.
Page 48 Installing and removing options Align the connector on the option card with the connector on the system board. The cable connectors on the side of the option card must fit through the connector slot. Push the option card firmly into the option card connector. Secure the card to the system board with the screws.
Page 49: Reinstalling The System Board Access Cover
Installing and removing options Reinstalling the system board access cover After you finish installing cards on the printer system board, reinstall the system board access cover. Align the holes on the access cover with the screws on the printer. Hole Place the cover against the printer and slide it down.
Page 50: Removing The Duplex Unit
Installing and removing options Removing the duplex unit Turn the printer off. Open the duplex unit door. Loosen the thumbscrews securing the duplex unit. Removing the duplex unit...
Page 51 Installing and removing options Slide the duplex unit out. Close the duplex unit door. Removing the duplex unit...
Page 52: Removing The High Capacity Feeder
Installing and removing options Removing the high capacity feeder Turn the printer off. Unplug the high capacity feeder power cord from the electrical outlet. Disconnect the interface cable from the side of the high capacity feeder. Roll the high capacity feeder away from the printer. Remove the high capacity feeder from the guide rail.
Page 53 Installing and removing options Raise the guide rail and pull it away from the docking frame. Remove the wrench from the holder in the high capacity feeder. Removing the high capacity feeder...
Page 54 Installing and removing options Remove the four screws securing the docking frame. Insert the two side covers into the screw holes on the optional drawer until they snap into place. Removing the high capacity feeder...
Page 55: Removing An Optional Drawer
Installing and removing options Removing an optional drawer Turn the printer off. Unplug the power cord. Note: To prevent an electrical overload, plug your printer into a well-grounded outlet on a non-ground fault interrupter (GFI) circuit. Disconnect the parallel or Ethernet cable from the printer. If you have any other devices connected to the printer, turn them off and unplug any cables going to the printer.
Page 56 Installing and removing options Lift the optional drawer. Removing an optional drawer...
Page 57: Chapter 5: Printing
If you are not familiar with a feature in the printer driver window, open the online Help for more information. To support all the printer features, use the Lexmark custom printer drivers supplied with your printer. Updated drivers, as well as a complete description of the driver packages and Lexmark driver support, are available from the Lexmark Web site.To support all the printer features, use the custom...
Page 58: Printing From A Usb Drive
Printing Printing from a USB drive A USB port is located on the front of the operator panel so you can insert a USB drive and print PDF documents. Printing a document from the USB drive is similar to printing a held job. Make sure the printer is on and Ready is displayed.
Page 59: Canceling A Print Job
Printing Canceling a print job There are several methods for canceling a print job. • Canceling from the printer operator panel • Canceling a job from a computer running Windows – Canceling a job from the taskbar – Canceling a job from the desktop –...
Page 60: Printing The Menu Settings Page
Printing Double-click the printer you selected when you sent the job. A list of print jobs appears in the printer window. Select the job you want to cancel. Press the Delete key on the keyboard. Canceling a job from a Macintosh computer When you send a job to print, the printer icon for your selected printer appears on the desktop.
Page 61: Printing A Network Setup Page
Printing Printing a network setup page You can print a network setup page to review the default printer settings and to verify your printer options are installed correctly. Make sure your printer is on. Press on the operator panel. Press until Defaults appears.
Page 62: Printing A Directory List
Printing Printing a directory list A directory listing shows the resources stored in flash memory or on the hard disk. To print a listing: Make sure the printer is on and the Ready message appears. Press on the operator panel. Press until Reports appears.
Page 63 Printing This feature will only work with the Lexmark custom drivers that came on the drivers CD which shipped with your printer.This feature will only work with the custom drivers that came on the drivers CD which shipped with your printer.
Page 64: Printing And Deleting Held Jobs
Note: Repeat Print jobs are automatically deleted from printer memory when the printer requires extra memory to process additional held jobs. This feature will only work with the Lexmark custom drivers that came on the drivers CD which shipped with your printer.This feature will only work with the custom drivers that came on the drivers...
Page 65: Printing Folio And Statement Sizes
Printing Press Press until Held Jobs appears. Press Press until appears next to the type of action you want to perform. Print All Jobs Delete All Jobs Print A Job Delete A Job Print Copies Press Press until appears next to your user name. Press Press until...
Page 66 Printing Release both buttons when Performing Self Test appears on the display. The printer performs its power-on sequence, and then Config Menu appears on the first line of the display. Press until Size Sensing appears. Press Tray 1 Sensing appears on the second line of the display. Press and release to select the input option for the folio or statement size paper.
Page 67: Loading Standard Trays And Optional Trays
Printing Loading standard trays and optional trays Your printer has a 550-sheet standard tray. You may have also purchased one or more 550-sheet optional trays. The steps for loading a standard or optional tray are the same. Note: The steps for loading a 3000–sheet drawer are different than the steps for loading a 550-sheet tray.
Page 68: Loading The Multipurpose Feeder
Printing Adjust the knob to show the size of the print media currently loaded. Note: This setting serves as a visual reminder only; it has no effect on the operation of the printer. Insert the tray into the printer. Loading the multipurpose feeder The multipurpose feeder can hold several sizes and types of print media, such as transparencies, postcards, note cards, and envelopes.
Page 69 Printing The icons on the multipurpose feeder show you how to load the multipurpose feeder with paper of various sizes, and how to turn an envelope for printing. Load letterhead face up for simplex printing, face down for duplex printing. 12 x 18 To load print media: Note: Do not add or remove print media when the printer is printing from the multipurpose...
Page 70 Printing Push down the bottom plate until it locks into place. Note: Do not place objects on the multipurpose feeder. Also, avoid pressing down on it or applying excessive force to it. Flex the sheets or envelopes back and forth to loosen them, then fan them. Do not fold or crease the print media.
Page 71 Printing Load the media in the tray. Use the stack height label as a guide for stack height when loading print media. Loading paper, transparencies, or envelopes Note: Letterhead or other preprinted paper must be loaded differently depending on the options you have installed.
Page 72: Loading The High Capacity Feeder
Printing Closing the multipurpose feeder Remove print media from the multipurpose feeder. Push the extension tray in. Close the multipurpose feeder cover. Loading the high capacity feeder The optional high capacity feeder provides an additional input of 3,000 sheets of paper. Note: Do not load any print media other than paper in the high capacity feeder.
Page 73 Printing Loosen the left and right paper guide thumbscrews. Slide the guides left or right to the correct position for the paper size you are loading (A4 or Letter). Tighten the left and right paper guide thumbscrews. Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper.
Page 74 Printing Place the paper against the paper guides with the print side up. Note: Do not exceed the maximum stack height. Overfilling the tray may cause paper jams. Press the paper tray button. The paper tray lowers so you can load another 500 sheets of paper. Note: If there is only a partial stack of paper in the tray, the paper low sensor will not allow the tray to go down.
Page 75: Linking Trays
Printing Close the top cover. Make sure the high capacity feeder is pushed completely against the printer. Linking trays Tray linking enables the automatic linking feature for trays when you load the same size and type of print media in multiple sources. The printer automatically links the trays; when one tray is empty, print media feeds from the next linked tray.
Page 76: Printing On Banner Paper
Printing Press until the appears next to Size/ Tray <x> Type Press Press until the appears next to the envelope type you loaded. Press The printer returns to the Ready state. Once the trays you selected are loaded with the same size and type of print media, select the same Paper Type setting in the Paper Menu for these sources.
Page 77 Printing Press until you see Portrait Height. Press Press until you see 48, or the length of your banner paper. Press Create a new form with the appropriate banner paper dimensions with Server Properties: Click Start Start Settings Printers. b In the File menu, click Server Properties. Enter a Form Description.
Page 78: Tips For Successful Printing
Printing Tips for successful printing Storing print media Properly storing the media helps ensure trouble-free printing. Use the following guidelines: ° • For best results, store media in an environment where the temperature is approximately 21 ° F) and the relative humidity is 40%. •...
Page 79: Understanding Fonts
Printing Understanding fonts Resident fonts Your printer is equipped with resident fonts stored permanently in printer memory. Different fonts are available in PCL 6 and PostScript 3 emulations. Some of the most popular typefaces, like Courier and Times New Roman, are available for all printer languages. The fonts in the PCL emulation are compatible with the fonts in the HP4500 and include four additional fonts and many extra symbol sets to support extra languages and programs.
Page 80 Printing PCL 6 emulation PostScript 3 emulation CourierPS Courier CourierPS Oblique Courier-Oblique CourierPS Bold Courier-Bold CourierPS Bold Oblique Courier-BoldOblique CG Omega CG Omega Bold CG Omega Italic CG Omega Bold Italic Garamond Antiqua Garamond-Antiqua Garamond Halbfett Garamond-Halbfett Garamond Kursiv Garamond-Kursiv Garamond Kursiv Halbfett Garamond-KursivHalbfett Helvetica Light...
Page 81 Printing PCL 6 emulation PostScript 3 emulation Courier Bold Intl-Courier-Bold Courier Bold Italic Intl-Courier-BoldOblique Letter Gothic LetterGothic Letter Gothic Italic LetterGothic-Slanted Letter Gothic Bold LetterGothic-Bold LetterGothic-BoldSlanted Marigold Marigold Century Schoolbook Roman NewCenturySchlbk-Roman Century Schoolbook Italic NewCenturySchlbk-Italic Century Schoolbook Bold NewCenturySchlbk-Bold Century Schoolbook Bold Italic NewCenturySchlbk-BoldItalic Optima...
Page 82 Printing PCL 6 emulation PostScript 3 emulation Univers Condensed Medium Italic Univers-CondensedOblique Univers Condensed Bold Univers-CondensedBold Univers Condensed Bold Italic Univers-CondensedBoldOblique Wingdings Wingdings-Regular ITC Zapf Chancery Medium Italic ZapfChancery-MediumItalic ITC Zapf Dingbats ZapfDingbats Univers-Extended Univers-ExtendedObl Univers-BoldExt Univers-BoldExtObl Univers-Light Univers-LightOblique Clarendon Clarendon-Light Clarendon-Bold Helvetica-Condensed...
Page 83 Printing PCL 6 emulation PostScript 3 emulation Bodoni-Bold Bodoni-BoldItalic Bodoni-Poster Bodoni-PosterCompressed CooperBlack CooperBlack-Italic Copperplate-ThirtyTwoBC Copperplate-ThirtyThreeBC Eurostile Eurostile-Bold Eurostile-ExtendedTwo Eurostile-BoldExtendedTwo GillSans GillSans-Italic GillSans-Bold GillSans-BoldItalic GillSans-Condensed GillSans-BoldCondensed GillSans-Light GillSans-LightItalic GillSans-ExtraBold Goudy Goudy-Italic Goudy-Bold Goudy-BoldItalic Goudy-ExtraBold HoeflerText-Regular HoeflerText-Italic HoeflerText-Black HoeflerText-BlackItalic HoeflerText-Ornaments JoannaMT JoannaMT-Italic JoannaMT-Bold Understanding fonts...
Page 84: Symbol Sets
Printing PCL 6 emulation PostScript 3 emulation JoannaMT-BoldItalic LubalinGraph-Book LubalinGraph-BookOblique LubalinGraph-Demi LubalinGraph-DemiOblique Resident bit mapped fonts PCL 6 emulation PostScript 3 emulation Line Printer 16 POSTNET Bar code Symbol sets A symbol set is an encoded collection of alphabetic and numeric characters, punctuation, and special characters available in the font you select.
Page 85: Downloadable Fonts
Printing Downloadable fonts ABICOMP Brazil/Portugal Wingdings ISO 25: French ABICOMP International POSTNET Bar code ISO 57: Chinese DeskTop ISO : German ISO 60: Norwegian version 1 Legal ISO : Spanish ISO 61: Norwegian version 2 MC Text ISO 2: IRV (Int'l Ref Version) ISO 69: French Microsoft Publishing ISO 4: United Kingdom...
Page 86 FontVision Also included on the CD is the FontVision™ Management utility and screen fonts to match the resident scalable fonts. An additional 48 TrueType fonts are available on the Lexmark Web site when you register the printer. Understanding fonts...
Page 87: Chapter 6: Media Specifications
The following paper characteristics affect print quality and reliability. It is recommended that these guidelines are followed when evaluating new paper stock. For detailed information, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications.
Page 88 Media specifications Weight The printer can automatically feed paper weights from 60 to 176 g/m (16 to 47 lb bond) grain long. Paper lighter than 60 g/m (16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use 90 g/m (24 lb bond) grain long paper.
Page 89 Media specifications Unacceptable paper The following papers are not recommended for use with the printer: • Chemically treated papers used to make copies without carbon paper, also known as carbonless papers, carbonless copy paper (CCP), or no carbon required (NCR) paper •...
Page 90 Media specifications • Flex paper back and forth. Do not fold or crease the paper. Straighten the edges on a level surface. Selecting preprinted forms and letterhead Use the following guidelines when selecting preprinted forms and letterhead paper for the printer: •...
Page 91 230°C (446°F). Use only transparencies that are able to withstand these temperatures without melting, discoloring, offsetting, or releasing hazardous emissions. For detailed information, see the Card Stock & Label Guide, which is available on the Lexmark Web site at www.lexmark.com/publications. Media guidelines...
Page 92 Media specifications Envelopes Try a sample of any envelopes in consideration for use with the printer before buying large quantities. Loading the multipurpose feeder for instructions on loading envelopes. When printing on envelopes: • To achieve the best possible print quality, use only high-quality envelopes that are designed for use in laser printers.
Page 93 Try a sample of any labels considered for use with the printer before purchasing a large quantity. For detailed information on label printing, characteristics and design, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications. When printing on labels: •...
Page 94: Storing Media
Media specifications Card stock Card stock is single ply, and has a large array of properties, such as the moisture content, thickness, and texture, that can significantly affect print quality. See Identifying media sources and specifications for information on the preferred weight for the grain direction of media. Try a sample of any card stock considered for use with the printer before purchasing a large quantity.
Page 95: Identifying Media Sources And Specifications
Media specifications Identifying media sources and specifications The following tables provide information on standard and optional sources, including the media sizes available from the Paper Size menu, and supported weights. Note: If a media size not listed needs to be used, select the next larger size. For information on card stock and labels, see the Card Stock &...
Page 96 Media specifications Media sizes and support (continued) Legend — supported — unsupported 550- Optional Optional Media size sheet Multipurpose high capacity duplex Optional Dimensions trays feeder feeder unit finisher***** Legal 215.9 x 355.6 mm (8.5 x 14 in.) Executive 184.2 x 266.7 mm (7.25 x 10.5 in.) Folio 216 x 330 mm...
Page 97 Media specifications Media sizes and support (continued) Legend — supported — unsupported 550- Optional Optional Media size sheet Multipurpose high capacity duplex Optional Dimensions trays feeder feeder unit finisher***** DL Envelope 110 x 220 mm (4.33 x 8.66 in.) C5 Envelope 162 x 229 mm (6.38 x 9.01 in.) B5 Envelope...
Page 98 Media specifications Media support for sizes and optional duplex feature Legend — supported — unsupported Optional 550-sheet Multipurpose high capacity Optional Optional Media trays feeder feeder duplex finisher Paper Card stock Transparencies Banner Paper labels Envelopes Glossy paper Media types and weights Legend Media weight —...
Page 99 Media specifications Media types and weights (continued) Legend Media weight — supported — unsupported Media Type 550-sheet trays Multipurpose feeder 88 to 176 g/m 88 to 176 g/m Glossy papers Book grain long grain long (60 to 120 lb book) (60 to 120 lb book) 162 to 176 g/m 162 to 176 g/m...
Page 100: Tray Linking
Media specifications Media capacities Legend — supported Optional — unsupported high 550-sheet Multipurpose capacity Optional Optional Media type tray feeder feeder finisher bin 1 finisher bin 2 Paper 550 sheets* 100 sheets* 3000 1000 Card stock 40 sheets** Paper labels Vinyl labels Transparencies Envelopes...
Page 101 Media specifications Using the duplex function (two-sided printing)
Page 102: Duplex Printing On Letterhead
Media specifications For sizes that are acceptable for duplex printing, see Media sizes and support. Select Duplex from the printer driver to print individual duplex jobs. Duplex printing on letterhead When duplex (two-sided) printing on letterhead from the trays, load it with the logo face-up and entering the printer first.
Page 103: Avoiding Jams
Media specifications The two values for Duplex Bind are: Long Edge* Assumes binding along the long end of the page (left edge for portrait orientation and top edge for landscape orientation). The following The asterisk (*) illustration shows long-edge binding for portrait and landscape pages: indicates this is the factory Binding...
Page 104 Media specifications The following hints can help you avoid jams: • Use only recommended print media. • Do not overload the print media sources. Make sure the stack height does not exceed the maximum height indicated by the stack line on the labels in the sources. •...
Page 105: Chapter 7: Maintaining The Printer
Refer printing problems and maintenance tasks to this key operator. In the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark Authorized Supplies Dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com or contact the place where you bought your printer.
Page 106: Determining The Status Of Supplies
Maintaining the printer Determining the status of supplies The printer operator panel alerts you once a supply item or maintenance is required. You can also view the status of supplies in your printer on the operator panel unless the printer is printing or in a busy state.
Page 107: Ordering Supplies
To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark Authorized Supplies Dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com or contact the place where you bought your printer.
Page 108 Note: When replacing color photodevelopers, it is important to replace all four color photodevelopers at once. Order Lexmark part number C92030X for black or C92034X for color photodevelopers.To order photodevelopers, contact the place where your bought your printer for more information.
Page 109: Cleaning The Leds
Maintaining the printer Cleaning the LEDs If you are experiencing print quality problems such as voids, light streaks, or light print, you may need to clean the LEDs inside the top cover. Open the top cover. Open the front door. b Rotate the top cover locking lever to the left.
Page 110 Maintaining the printer Push up on the right top cover locking button and at the lift points shown below. d Lift the top cover until it stops. Cleaning the LEDs...
Page 111 Maintaining the printer Remove all photodevelopers and toner cartridges. Warning: Exposing the photodeveloper to light for prolonged periods of time can damage it. Do not expose the photodeveloper to light for more than ten minutes. Fingerprints can affect the performance of the photodeveloper. Avoid touching the photodeveloper anywhere except the handles.
Page 112: Closing The Top Cover
Maintaining the printer Reinstall all toner cartridges. CAUTION: Before closing the top cover make sure everyone is away from the printer and the area under the cover is free of hands, clothing, and other items. Close the top cover and the front door. Closing the top cover CAUTION: Before closing the top cover make sure everyone is away from the printer and the...
Page 113 Maintaining the printer Rotate the top cover locking lever to the right. Note: If you cannot rotate the locking lever, the cover is not fully closed. Open the top cover and press down firmly until the top cover clicks into place. Close the front door.
Page 114: Chapter 8: Clearing Jams
Clearing jams By carefully selecting print media and loading it properly, you should be able to avoid most paper jams. For more information on avoiding paper jams, see Avoiding jams. If jams do occur, follow the steps outlined in this section. To resolve the paper jam messages, you must clear the entire paper path and then press to clear the message and resume printing.
Page 115: Identifying Jam Areas
Clearing jams Identifying jam areas The following illustration shows the path that print media travels through the printer. The path varies depending on the input sources you are using. 240 Paper Jam 200 Paper Jam 200 Paper Jam Check Areas C Check Areas A,B 200 Paper Jam Check Area F...
Page 116: Understanding Jam Messages
Clearing jams Understanding jam messages The following table lists the jam messages that can occur and the action necessary to clear the message. The jam message indicates the area where the jam occurred. However, it is best to clear the entire paper path to ensure you have cleared all possible jams. 200 Paper Jam <x>...
Page 117 Clearing jams Check Areas A,B This message indicates a paper jam in the transfer belt, fuser, or output roller area. To clear areas A– Complete the steps to open the top cover. Note: If you need instructions on how to open the top cover, see Open the top cover..
Page 118 Clearing jams Check the fuser area and top cover for additional jams. If there is no jam in the fuser area or top cover, close the top cover and front door, and then press . If a jam is present, continue with step Note: If you need instructions on how to close the top cover, see Closing the top...
Page 119 Clearing jams Open the jam access door on the left side of the printer. Remove any paper inside the printer. Close the jam access door. To prevent additional paper jams, make sure both sides of the door are closed. Press 200 Paper Jam <x>...
Page 120 Clearing jams Check Area C Jams that cause a Check Area C message require opening the duplex jam access door. If you are printing on small paper, the following steps may not clear the jam. See Removing small size paper from the duplex unit.
Page 121 Clearing jams Check Area D This message indicates a paper jam in the duplex unit area. To clear area D: Open the duplex jam access door on the right side of the printer. Gently pull out the duplex unit. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF)
Page 122 Clearing jams Turn the paper forwarding dial counterclockwise. If the paper advances out of the duplex unit, remove the jam and go to step 7. If the paper does not advance, go to step 4. Open the duplex unit covers. Remove the jam.
Page 123 Clearing jams Close the duplex unit covers. Push the duplex unit until it stops. Close the access door. Press If the paper jam message continues, check and clear all paper from the paper path. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF)
Page 124 Clearing jams Removing small size paper from the duplex unit When printing on both sides of A5 or other small size paper, you may need to partially remove the duplex unit to clear the jam. Turn off the printer. Open the duplex unit door. 200 Paper Jam <x>...
Page 125 Clearing jams Loosen the two screws shown. Pull out the duplex unit far enough to see the duplex unit inlet. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF)
Page 126 Clearing jams Remove jam from the duplex unit inlet. Slide the duplex unit in. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF)
Page 127 Clearing jams Align the thumbscrews on the duplex unit with the holes in the printer. Tighten the thumbscrews to secure the duplex unit. Close the duplex unit door. Press 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF)
Page 128 Clearing jams Check Area E This message indicates a jam in the top, middle, or bottom optional drawer paper path area. Note: If you have a high capacity feeder, pull the feeder away from the printer. Open the jam access door on the top optional drawer. Remove the jam.
Page 129 Clearing jams Check Area F Pull the high capacity feeder away from the printer. Open the jam access door on the top optional drawer. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF)
Page 130 Clearing jams Remove any jams. Close the jam access door. Slide the high capacity feeder until the feeder locks to the docking frame. When the feeder is in the correct position, you hear a click. Press If the paper jam message continues, check and clear all paper from the paper path. 200 Paper Jam <x>...
Page 131: 240 Paper Jam Check Mp Feeder
Clearing jams 240 Paper Jam Check MP Feeder Slowly pull the jam straight out of the multipurpose feeder, except when feeding banner paper (11.69 X 36 in.). Clear banner paper jams only in the paper feed direction. If the paper will not come out, proceed with step 2. Open the top cover.
Page 132: 24 Paper Jam Check Tray
Clearing jams 24<x> Paper Jam Check Tray <x> Jams in five areas result in a 24<x> Paper Jam message, where x represents the tray number where the jam has occurred. Paper jam messages 241–244 indicate a jam has occurred in one of the paper trays.

Page 133 Clearing jams Close the tray. Press If the paper jam message continues, check and clear all paper from the paper path. 24<x> Paper Jam Check Tray <x>...
Page 134 Clearing jams 249 Paper Jam Check Tray <x> A 249 Paper Jam Check Tray <x> message indicates a jam has occurred in the high capacity feeder. Note: If you have an optional printer cabinet, the high capacity feeder will be identified as tray 3.
Page 135 Clearing jams Close the top cover. Press 24<x> Paper Jam Check Tray <x>...
Page 136: Chapter 9: Administrative Support
Administrative Support Disabling operator panel menus Since many people could be using the printer, an administrator may choose to lock the operator panel menus to keep others from changing menu settings from the operator panel. To disable the operator panel menus so that changes cannot be made to the printer default settings: Turn the printer off.
Page 137: Restoring Factory Default Settings
Administrative Support Press until the appears next to Panel Menus. Press Press until the appears next to Enable. Press The following messages appear briefly in succession; Submitting Selection and Enabling Menus. The operator panel returns to Panel Menus. Press until the appears next to Exit Config Menus.
Page 138: Adjusting Power Saver
139. Press Submitting Selection appears. Note: You can also adjust the Power Saver setting by issuing a Printer Job Language (PJL) command. For more information, see the Technical Reference available on our Lexmark Web site at www.lexmark.com. Adjusting Power Saver...
Page 139: Disabling Power Saver
Administrative Support Disabling Power Saver Disabling Power Saver is 2 step process. First, you must turn the variable on, then select the variable. To disable Power Saver: Turn the printer off. Press and hold while turning the printer on. Release the buttons when you see a clock. CONFIG MENU appears on the first line of the display.
Page 140: Encrypting The Disk
Administrative Support Encrypting the disk Warning: All resources on the hard disk will be deleted. (Resources residing in flash memory or in RAM remain unaffected.) Note: This setting is only available when a hard disk is installed. Turn the printer off. Press and hold while turning the printer on.
Page 141: Setting Security Using The Embedded Web Server (Ews)
Administrative Support When disk encryption has finished, click the back arrow. Press until the appears next to Exit Config Menu. Press Setting security using the Embedded Web Server (EWS) You can enhance the security of network communications and device configuration by using the advanced security options.
Page 142: Administrative Support
Administrative Support must be established from the settings page. To configure for SNMPv3 through the Embedded Web Server of the printer: Open your Web browser. In the address line, enter the IP address of the printer you want to configure using the format: http://ip_address/. Click Configuration.
Page 143: Using Secure Mode
Administrative Support Using Secure mode You can configure the TCP and UDP ports to one of three modes: • Disabled-Never allows network connections to this port. • Secure and Unsecure-Allows the port to remain open, even in Secure mode. • Unsecured Only-Allows the port to only open when the printer is not in Secure mode Note: A password must be set to enable Secure mode.
Page 144: Locking The Operator Panel Menus
Administrative Support To enable and configure 802.1x on the Embedded Web Server after installing the required certificates: Open your Web browser. In the address line, enter the IP address of the printer you want to configure using the format: http://ip_address/. Click Configuration.
Page 145: Confidential Print Setup
Administrative Support Click Printer Lockout PIN. Confidential Print Setup Confidential Print Setup lets you designate a maximum number of PIN entry attempts and set an expiration time for print jobs. When a user exceeds a specific number of PIN entry attempts, all of that user’s print jobs are deleted.
Page 146: Chapter 10: Troubleshooting
60 for more information. For service in the U.S. or Canada, call 1-800-Lexmark (1-800-539-6275). For other countries/ regions, refer to the numbers listed on the drivers CD. Note: When calling for service, call from the location of the printer.
Page 147: Printing Multi-Language Pdfs
Troubleshooting Printing multi-language PDFs Symptom Cause Solution Some documents do The documents 1 Open the document you want to print in Adobe Acrobat. not print. contain unavailable 2 Click the printer icon. fonts. The Print dialog box appears. 3 Check the Print as image box. 4 Click OK.
Page 148: Solving Printing Problems
Verify that you have properly configured the printer for server is not set up network printing. properly or is not Refer to the drivers CD or to our Lexmark Web site for connected properly. information. You are using the Make sure you are using a recommended interface cable.
Page 149 IEEE 1284-compliant parallel cable. cable. recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for the standard parallel port. The printer is in Hex If Ready Hex appears on the display, you must exit Hex Trace mode.
Page 150: Solving Option Problems
Troubleshooting Solving option problems If an option does not operate correctly after it is installed or if it quits working: • Turn the printer off, wait for about 10 seconds, and turn the printer on. If this does not fix the problem, unplug the printer, and check the connection between the option and printer.
Page 151 Troubleshooting Option Action Internal print • Make sure the internal print server (also called an internal network adapter or server INA) is securely connected to the printer system board. • Make sure you are using the correct cable, that it is securely connected, and the network software is correctly set up.
Page 152: Solving High Capacity Feeder Problems
Troubleshooting Solving high capacity feeder problems Problem Solution The paper tray does not raise when the Check the following: loading door is closed, or the paper tray • The printer is properly attached to the high capacity feeder. does not lower when the door is opened •...
Page 153: Solving Paper Feed Problems
Refer to the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com for detailed specifications. Avoiding jams for information that can help prevent jams from occurring. You have loaded too much Make sure the stack of paper you load does not paper or too many envelopes.
Page 154: Solving Print Quality Problems
• Verify the print media is within the printer specifications. See Media specifications for more details. If the problem continues, contact the Lexmark Customer Support Center at 1-859-232-3000 or http://support.lexmark.com. If the problem continues, turn the printer off and contact the place you bought your printer.
Page 155 Troubleshooting Problem Action Toner appears on the back Toner is on the transfer roll. To help prevent this, do not load print media that is of the printed page. smaller than the page size of the job to be printed. Open and close the printer top front cover to run the printer setup cycle and clean the transfer roll.
Page 156 Troubleshooting Problem Action Printing is too dark. Change the Toner Darkness setting in the Quality Menu. See the Menus and Messages Guide on the publications CD for more information. Note: Macintosh computer users should make sure the lines per inch (lpi) setting is not set too high in the software application.
Page 157 Troubleshooting Problem Action Gray background prints • The Toner Darkness setting may be too dark. Change the Toner Darkness setting in the Quality Menu. See the Menus and Messages Guide on the publications CD for more information. • The toner cartridge may be defective. Replace the toner cartridge. Some of the print is cut off Move the guides in the tray to the proper positions for the size loaded.
Page 158 Troubleshooting † Driver option Purpose Values Gray Correction Automatically adjusts the contrast Auto* In the driver, enable the check box. enhancement applied to images. In the driver, disable the check Note: Selecting this feature box. disables the manual Brightness and Contrast controls. †...
Page 159: Index
Index Numerics using 100 550 sheet drawer 16 electrical emission statement 6 emission statement 6 adjust paper tray 67 enabling operator panel menus 136 adjusting envelope sizes Power Saver 138, 139 7 3/4 (Monarch) 96 authorized supplies dealers 105 automatic size sensing 75, 100 automatic tray linking 75, 100 FCC statement 6 avoiding paper jams 78...
Page 160 71 page orientation 91 NetWare 38 printing 91 network setup page 27 Lexmark Authorized Supplies Dealers 105 linking 75, 100 trays 75, 100 Linux 25, 37, 38 operator panel 27 load line 67, 71 disabling menus 136...
Page 161 Index folio 65 on two sides toner from trays 102 soiled clothing 111 statement 65 transparencies Printing on banner paper 76 loading problems input tray 67 incorrect characters print 149 tray linking 75, 100 job didn’t print 148 job prints 149 from wrong tray 149 unacceptable papers 89 on wrong paper or specialty media 149...

This manual is also suitable for:

C920n

Lexmark C920 User Manual

Notices

Chapter 1: Learning about the Printer

Chapter 2: Installing Drivers for Local Printing

Windows NT

Macintosh

Unix/Linux

Chapter 3: Install Drivers for Network Printing

Chapter 4: Installing and Removing Options

Chapter 5: Printing

Chapter 6: Media Specifications

Chapter 7: Maintaining the Printer

Chapter 8: Clearing Jams

Chapter 9: Administrative Support

Chapter 10: Troubleshooting

Index

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Summary of Contents for Lexmark C920

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