Lexmark C920 User Manual page 140

Symptom
Incorrect characters
print.
Tray linking does not
work.
Large jobs do not collate. Collate is not set to On.
Unexpected page breaks
occur.
Troubleshooting
Cause
You are using an
incompatible parallel
cable.
The printer is in Hex
Trace mode.
Tray linking is not
configured properly.
The job is too complex.
The printer does not
have enough memory.
The job has timed out.
Solving printing problems
Solution
If you are using a parallel interface, make sure you are using an
IEEE 1284-compliant parallel cable. We recommend Lexmark part
number 1329605 (10 ft) or 1427498 (20 ft) for the standard parallel
port.
If Ready Hex appears on the display, you must exit Hex Trace
mode before you can print your job. Turn the printer off and back
on to exit Hex Trace mode.
• Make sure both the size and type of media are the same in both
trays.
• Make sure the paper guides in the trays are set for the correct
size media.
• Make sure the menu values for both size and type are set
correctly in the Paper Menu.
• See Linking trays or see the Menus and Messages Guide for
more information.
Set Collation to On in the Finishing Menu or through the printer
driver.
Note: Setting Collation to Off in the driver overrides the setting in
the Finishing Menu.
See the Menus and Messages Guide for more information.
Reduce the complexity of the print job by eliminating the number
and size of fonts, the number and complexity of images, and the
number of pages in the job.
Add printer memory or an optional hard disk.
Set Print Timeout to a higher value from the Setup Menu.
See the Menus and Messages Guide for more information.
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