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Troubleshooting
3
Reinsert the print cartridge.
Note: If print quality does not improve, then replace the print cartridge.
If the problem continues, then the printer may need to be serviced. For more information, contact customer support.
M
AKE SURE THERE IS NO DEFECTIVE PRINT CARTRIDGE
Replace the defective print cartridge.
Repeating defects appear on prints
Try one or more of the following:
R
EPLACE THE PRINT CARTRIDGE
Replace the print cartridge of the color with the repeating defect, if the print defects occur in the following instances:
•
in every 37.7 mm (1.48 in.) of the page
•
in every 41.6 mm (1.64 in.) of the page
•
in every 42.7 mm (1.68 in.) of the page
•
in every 94.3 mm (3.71 in.) of the page
R
EPLACE THE FUSER
Replace the fuser if print defects occur in the following instances:
•
in every 95.0 mm (3.74 in.) of the page
•
in every 146.7 mm (5.78 in.) of the page
Skewed print
These are possible solutions. Try one or more of the following:
C
HECK THE PAPER GUIDES
Move the length and width guides in the tray to the correct positions for the paper size loaded.
•
Make sure the guides are not too far from the paper stack.
•
Make sure the guides are not pressing too lightly against the paper stack.
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