Page 1 C790 Series User's Guide www.lexmark.com Machine type(s): 5062 Model(s): 210, 230, 235...
Page 2: Table Of Contents
Contents Safety information................6 Learning about the printer...............8 Thank you for choosing this printer!..........................8 Finding information about the printer...........................8 Selecting a location for the printer..........................9 Printer configurations................................10 Using the security lock feature............................12 Understanding the printer control panel........................12 Understanding the home screen...........................13 Using the touch-screen buttons............................15 Additional printer setup..............18 Installing internal options..............................18...
Page 3 Loading paper and specialty media..........62 Setting the paper size and type.............................62 Configuring Universal paper settings..........................62 Loading the standard or optional 550-sheet tray....................63 Loading the 2000-sheet high-capacity feeder......................66 Loading the multipurpose feeder..........................68 Linking and unlinking trays.............................70 Paper and specialty media guide..........73 Paper guidelines..................................73 Storing paper..................................75 Supported paper sizes, types, and weights.......................76...
Page 4 Securing the printer hard disk and other installed memory....................150 Statement of Volatility..............................150 Erasing volatile memory..............................151 Erasing non-volatile memory............................151 Erasing printer hard disk memory..........................151 Configuring printer hard disk encryption........................153 Maintaining the printer..............154 Cleaning the exterior of the printer..........................154 Cleaning the printhead lenses.............................154 Storing supplies.................................155 Checking the status of supplies...........................156 Ordering supplies................................156...
Page 5 400–403 and 460–461 paper jams..........................174 431–454, and 456–458 paper jams..........................175 455 staple jam..................................175 Troubleshooting................178 Checking an unresponsive printer..........................178 Understanding printer messages..........................178 Solving printing problems.............................195 Solving option problems..............................198 Solving paper feed problems............................201 Solving print quality problems............................202 Solving color quality problems............................214 Embedded Web Server does not open........................217 Contacting Customer Support.............................217 Notices....................218 Product information.................................218...
Page 6: Safety Information
Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
Page 7 If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray separately.
Page 8: Learning About The Printer
Setup documentation—The setup documentation came with the printer and is also available on the • Connecting the printer Lexmark Web site at http://support.lexmark.com. • Installing the printer software Additional setup and instructions for using the printer: User's Guide—The User's Guide is available on the Software and Documentation CD.
Page 9: Selecting A Location For The Printer
• The printer software is located in the printer Program folder or on the desktop, depending on your operating system. Latest supplemental information, updates, and technical Lexmark Support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Page 10: Printer Configurations
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Learning about the printer...
Page 11 You can configure your basic printer by adding optional trays. Standard exit bin Wire bail Printer control panel Standard 550-sheet tray Optional 550-sheet tray Optional 2000-sheet high-capacity feeder Multipurpose feeder Learning about the printer...
Page 12: Using The Security Lock Feature
Using the security lock feature The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is attached, the printer is locked. Once locked, the metal plate and the system board cannot be removed. Attach a security lock to the printer in the location shown.
Page 13: Understanding The Home Screen
Item Description Sleep Enables Sleep Mode or Hibernate Mode The following are the statuses of the indicator light and the Sleep button: • Entering or waking from Sleep Mode—The indicator light is illuminated solid green, Sleep button is unilluminated. • Operating in Sleep Mode—The indicator light is illuminated solid green, Sleep button is illuminated solid amber.
Page 14 Display item Description Change Language Allows you to temporarily change the primary language and reports on the display; they will remain in effect unless changed Bookmarks Allows you to create, organize, and save a set of bookmarks (URLs) into a tree view of folders and file links Held Jobs Displays all held jobs...
Page 15: Using The Touch-Screen Buttons
Using the touch-screen buttons Note: Your screens and buttons may vary depending on your options and administrative setup. Sample touch screen Use this Up arrow Scroll up. Delete folder Delete a print job by dragging it to the delete folder. Left arrow Scroll left.
Page 16 Use this Down arrow Scroll down. Accept Save a setting. Cancel • Cancel an action or a selection. • Cancel out a screen and return to the previous screen. Back Navigate back to the previous screen. Other touch-screen buttons Button Function Exit Lets you exit from the current screen to the home screen...
Page 17 Button Function Warning Indicates a warning or error condition Features Feature Description Menu trail line: A menu trail line is located at the top of each menu screen. This feature acts as a trail, showing the path taken to arrive at the current menu. It gives the exact Menus >...
Page 18: Additional Printer Setup
Fonts • Firmware cards – Bar Code – PrintCryption • Printer hard disk • Lexmark Internal Solutions Ports (ISP) – RS-232-C Serial ISP – Parallel 1284-B ISP – MarkNet N8250 802.11 b/g/n Wireless ISP – MarkNet N8130 10/100 Fiber ISP –...
Page 19: Accessing The System Board
Accessing the system board CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 20 Shift the metal panel to the left to disengage the hooks, then pull forward to remove it. Use the following illustration to locate the appropriate connectors. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Memory card connector Firmware and flash memory card connectors Internal print server connector...
Page 21 Reattach the system board cover. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Reinstall the hooks on the left side of the metal panel into the slots on the system board cage, and then shift to the right.
Page 22: Installing A Memory Card
Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 23 Align the notches on the memory card to the ridges on the connector. Notch Ridge Push the memory card straight into the connector until it clicks into place. Reattach the system board cover. Additional printer setup...
Page 24: Installing A Flash Memory Or Firmware Card
Installing a flash memory or firmware card The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 25: Installing An Internal Solutions Port
Reattach the system board cover. Installing an Internal Solutions Port The system board supports one optional Lexmark Internal Solutions Port (ISP). Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 26 Remove the metal cover from the ISP opening. Align the posts of the plastic tee to the holes on the system board, and press down until the tee clicks into place. Be sure each post of the tee has latched completely, and the tee is seated firmly on the system board. Additional printer setup...
Page 27 Install the ISP on the plastic tee. Angle the ISP over the plastic tee, and then slant it toward the plastic tee so that any overhanging connectors will pass through the ISP opening in the system board cage. Lower the ISP toward the plastic tee until the ISP is seated between the guides of the plastic tee. Additional printer setup...
Page 28 Insert the long thumbscrew and turn it clockwise, enough to hold the ISP in place, but do not yet tighten the thumbscrew. Attach the two provided screws to secure the ISP mounting bracket to the system board cage. Tighten the long thumbscrew. Warning—Potential Damage: Do not overtighten the thumbscrew.
Page 29: Installing A Printer Hard Disk
Reattach the system board cover. Installing a printer hard disk Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 30 Locate the appropriate connector on the system board. Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP. To install a printer hard disk onto the ISP: Using a flathead screwdriver, loosen the screws. Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket.
Page 31 Align the standoffs of the printer hard disk to the holes in the ISP, and then press down on the printer hard disk until the standoffs are in place. Insert the plug of the printer hard disk interface cable into the receptacle of the ISP. Note: The plugs and receptacles are color-coded.
Page 32 To install a printer hard disk directly on the system board: Align the standoffs of the printer hard disk to the holes in the system board, and then press down on the printer hard disk until the standoffs are in place. Use the two provided screws to attach the printer hard disk mounting bracket.
Page 33 Reattach the system board cover. Additional printer setup...
Page 34: Removing A Printer Hard Disk
Removing a printer hard disk Note: This task requires a flathead screwdriver. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Access the system board. For more information, see “Accessing the system board”...
Page 35: Order Of Installation
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 36: Attaching Cables
Unpack the optional tray, and then remove all packing material. Place the tray near the printer. Turn the printer off. Align the printer to the tray, and then lower the printer into place. Note: Optional trays lock together when stacked. When necessary, remove stacked trays one at a time from the top down.
Page 37: Verifying Printer Setup
USB port Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing. A loss of data or a malfunction can occur. Ethernet port Verifying printer setup Once all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: •...
Page 38: Printing A Network Setup Page
Insert the Software and Documentation CD, and then double-click the software installer package. Follow the instructions on the computer screen. Using the World Wide Web Go to the Lexmark Web site at www.lexmark.com. From the Drivers & Downloads menu, click Driver Finder. Select your printer, and then select your operating system.
Page 39: Setting Up Wireless Printing
For Windows users Open the Printers folder: Click , or click Start and then click Run. In the Start Search or Run box, type control printers. Press Enter, or click OK. Select your printer. Right-click the printer, and then select Properties. Click the Configuration tab.
Page 40: Installing The Printer On A Wireless Network (Windows)
• Channel (for ad hoc networks)—The channel defaults to auto for infrastructure networks. Some ad hoc networks will also require the auto setting. Check with your system support person if you are not sure which channel to select. • Security Method—There are three basic options for Security Method: –...
Page 41 Make sure the printer and computer are fully on and ready. Do not connect the USB cable until instructed to do so on the computer screen. Insert the Software and Documentation CD. Click Recommended Install, and then follow the instructions on the computer screen. Select Wireless connection when asked to choose a connection type.
Page 42: Installing The Printer On A Wireless Network (Macintosh)
Installing the printer on a wireless network (Macintosh) Make sure to disconnect the Ethernet cable when installing the printer on a wireless network. Prepare to configure the printer Locate the printer MAC address on the sheet that came with the printer. Connect the power cable to the printer and then to a properly grounded electrical outlet, and then turn the printer Enter the printer information Access the AirPort options:...
Page 43: Configure The Printer For Wireless Access
Configure the printer for wireless access Type the name of your network (SSID) in the appropriate field. Select Infrastructure as your Network Mode if you are using a wireless router. Select the type of security you want to use to protect your wireless network. Enter the security information necessary for the printer to join your wireless network.
Page 44: Installing The Printer On A Wired Network
From the Printer List, choose Add, and then click IP Printer. Type the IP address of your printer in the Address field, and then click Add. For AppleTalk printing: Note: Make sure AppleTalk is activated on your printer. In Mac OS X version 10.5 or later From the Apple menu, navigate to: System Preferences >...
Page 45 Select your printer from the list, and then click Continue. Note: If your configured printer does not appear in the list, then click Modify Search. Follow the instructions on the computer screen. For Macintosh users Allow the network DHCP server to assign an IP address to the printer. Obtain the printer IP address.
Page 46: Changing Port Settings After Installing A New Network Internal Solutions Port
Internal Solutions Port When a new Lexmark Internal Solutions Port (ISP) is installed in the printer, the printer configurations on computers that access the printer must be updated since the printer will be assigned a new IP address. All computers that access the printer must be updated with this new IP address.
Page 47 Click , or click Start and then click Run. In the Start Search or Run box, type control printers. Press Enter, or click OK. The printer folder opens. Locate the printer that has changed. Note: If there is more than one copy of the printer, then update all of them with the new IP address. Right-click the printer.
Page 48: Setting Up Serial Printing
In Mac OS X version 10.5 From the Apple menu, navigate to: System Preferences > Print & Fax Click +, and then navigate to: AppleTalk > select the printer from the list > Add In Mac OS X version 10.4 or earlier From the Finder, navigate to: Applications >...
Page 49 Follow the instructions on the computer screen. Click Finish. Set the COM port parameters: After installing the printer driver, set the serial parameters in the COM port assigned to the printer driver. Note: Make sure the serial parameters in the COM port match the serial parameters you set in the printer. Open the Device Manager.
Page 50: Setting Up And Using The Home Screen Applications
Setting up and using the Home Screen applications Making the home screen applications work for you Button Function Forms and Favorites • Allows you to access frequently used forms and bookmarks. • Creates your own index of forms, information sheets, and other materials you print often.
Page 51: Configuring The Home Screen Or Idle Screen
If you do not know the IP address of the printer, you can: • View the IP address on the printer control panel in the TCP/IP section under the Network/Ports menu • Print a network setup page or the menu settings pages and locate the IP address in the TCP/IP section. Configuring the home screen or idle screen Changing the home screen background using the printer control panel...
Page 52: Configuring Eco-Settings
Changing display icons and labels You can change the icons and associated text that appear on the printer home screen. If you do not want to use the default icons for an application, you can import new icons to be used for both the pressed and unpressed button states.
Page 53 Touch Advanced Options to configure Schedule Power Modes. To add a scheduled energy-saving task: Touch the Action left or right arrow to select an energy-saving task. You may choose Sleep Mode, Hibernation Mode, Wake Device – Allow Sleep Mode, or Wake Device – Do Not Allow Sleep Mode. Touch the Time icon to set the time to perform the energy-saving task.
Page 54: Configuring Forms And Favorites
Configuring energy- and paper-saving options From the Embedded Web Server, click Settings > Solutions > Embedded Solutions > Eco-Settings > Configure. Adjust the following settings as necessary: • Eco Mode—Choose Off, Energy (to reduce energy use, especially when the printer is idle), Energy/Paper, or Paper.
Page 55: Adding Bookmarks Using The Printer Control Panel
Adding bookmarks using the printer control panel Note: Bookmarks added from the printer control panel must be edited from the printer Embedded Web Server. From the printer control panel, navigate to: Forms and Favorites > Create Bookmark Enter a name for the new bookmark, and then touch Enter. This name will be displayed in the Forms menu when selecting a form to print.
Page 56: Exporting And Importing A Configuration Using The Embedded Web Server
Exporting and importing a configuration using the Embedded Web Server You can export configuration settings into a text file that can then be imported and used to apply the settings to one or more additional printers. Exporting a configuration From the Embedded Web Server, click Settings > Solutions > Embedded Solutions. From Installed Solutions, click the name of the application you want to configure.
Page 57: Minimizing Your Printer's Environmental Impact
Before printing or making multiple copies of a document: • Use the preview feature, which you can select from the Print dialog or from the Lexmark Toolbar to see how the document will look like before you print it. •...
Page 58: Avoid Paper Jams
Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 167. Print in black and white To print all text and graphics using only the black print cartridge, set the printer to Black Only. For more information, see “Printing in black and white”...
Page 59: Adjusting Sleep Mode
Choose Use factory default settings. This setting supports the performance specifications of your printer. Note: Selecting Photo from the driver may disable Quiet Mode. Reduce printer noise. • Print jobs will process at reduced speed. • Fans run at reduced speed or are turned off. •...
Page 60: Recycling
From the home screen, navigate to: > Settings > General Settings Touch the down arrow until Screen Brightness appears, and then select a setting. Touch Recycling Lexmark provides collection programs and environmentally progressive approaches to recycling. For more information, see: • The Notices chapter •...
Page 61: Recycling Lexmark Products
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 62: Loading Paper And Specialty Media
Loading paper and specialty media This section explains how to load the 550-sheet tray, an optional 2,000-sheet tray, a multipurpose feeder, and an optional 550-sheet specialty media drawer. It also includes information about paper orientation, setting the Paper Size and Paper Type, and linking and unlinking trays. Setting the paper size and type The Paper Size setting is automatically sensed according to the position of the paper guides in each tray except the multipurpose feeder.
Page 63: Loading The Standard Or Optional 550-Sheet Tray
Loading the standard or optional 550-sheet tray The printer has one standard 550-sheet tray (Tray 1), and may have one or more optional 550-sheet trays. All 550-sheet trays support the same paper sizes and types. Pull the tray out. Notice the size indicators on the bottom of the tray. Use these indicators to help position the length and width guides.
Page 64 Squeeze and then slide the width guide to the correct position for the paper size you are loading. Squeeze and then slide the length guide to the correct position for the paper size you are loading. Note: The length guide has a locking device. To unlock, slide the button on top of the length guide down. To lock, slide the button up when a length has been selected.
Page 65 Notes: • Place print side facedown for duplex printing. • Place pre-punched paper with the holes toward the front of the tray. • Place letterheads faceup with the header on the left side of the tray. • Place letterheads facedown with the header on the right side of the tray for duplex printing. •...
Page 66: Loading The 2000-Sheet High-Capacity Feeder
Loading the 2000-sheet high-capacity feeder The high-capacity feeder can hold up to 2,000 sheets of letter-, A4-, and legal-size paper (80 g/m or 20 lb). Pull the tray out. Adjust the width guide as necessary. Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 67 Load paper into the tray with the print side faceup. Note: Make sure the paper is below the maximum fill line located on the edge of the paper tray. Overloading the tray can cause paper jams and possible printer damage. Notes: •...
Page 68: Loading The Multipurpose Feeder
Loading the multipurpose feeder The multipurpose feeder can hold several sizes and types of print media, such as transparencies, labels, card stock, and envelopes. It can be used for single-page or manual printing, or as an additional tray. The multipurpose feeder can hold approximately: •...
Page 69 Flex the sheets of paper or specialty media back and forth to loosen them. Do not fold or crease them. Straighten the edges on a level surface. Paper Envelopes Transparencies Note: Avoid scratching or touching the print side. Push the paper pick tab, and then load the paper or specialty media. Slide the stack gently into the multipurpose feeder until it comes to a stop, and then release the paper pick tab.
Page 70: Linking And Unlinking Trays
• Load envelopes with the flap side up and to the right. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self-stick adhesives. These envelopes may severely damage the printer. Notes: • Do not exceed the maximum stack height by forcing paper or transparencies under the stack height limiter. •...
Page 71: Unlinking Trays
Unlinking trays Note: Trays that do not have the same settings as any other tray are not linked. Change one of the following tray settings: • Paper Type Paper Type names describe the paper characteristics. If the name that best describes your paper is used by linked trays, assign a different Paper Type name to the tray, such as Custom Type [x], or define your own custom name.
Page 72: Assigning A Custom Paper Type Name
Assigning a custom paper type name From the home screen, navigate to: > Paper Menu > Paper Size/Type Select the tray number or MP Feeder Type. Touch the left or right arrow until Custom Type [x] or another custom name appears. Touch Loading paper and specialty media...
Page 73: Paper And Specialty Media Guide
Paper and specialty media guide Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock. Weight The printer can automatically feed paper weights from 60 to 220 g/m (16 to 58 lb bond) grain long. Paper lighter than 60 g/m (16 lb) might not be stiff enough to feed properly, causing jams.
Page 74: Fiber Content
Fiber content Most high-quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling. Unacceptable paper The following paper types are not recommended for use with the printer: •...
Page 75: Using Recycled Paper And Other Office Papers
Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.
Page 76: Supported Paper Sizes, Types, And Weights
The following tables provide information on standard and optional paper input sources and the types of paper they support. Note: To use a paper size that is unlisted, configure a Universal Paper Size. For more information, see the Card Stock & Label Guide available on the Lexmark Web site at http://support.lexmark.com. Supported paper sizes Measurements apply to simplex (one-sided) printing only.
Page 77 Paper size Dimensions Standard Optional Optional Multipurpose Duplexer 550-sheet 550-sheet 2,000-sheet feeder tray (Tray 1) tray tray Universal 148 x 210 mm to 215.9 x 355.6 mm Note: Turn size (5.83 x 8.27 in. to sensing off to 8.5 x 14 in.) support universal sizes 76.2 x 127 mm...
Page 78: Supported Paper Types And Weights
Paper labels are supported. Other media such as vinyl may show print quality defects in some environments, and prolonged vinyl label usage may reduce fuser life. For more information, see the Card Stock & Label Guide available on the Lexmark Web site at http://support.lexmark.com. Use envelopes that lie flat when individually placed facedown on a table.
Page 79: Printing
Printing This chapter covers printing, printer reports, and job cancelation. The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 167 and “Storing paper” on page 75. Printing a document Printing a document From the printer control panel Paper menu, set the Paper Type and Paper Size to match the loaded paper.
Page 80: Tips On Using Envelopes
• Observe proper page orientation. Source Print side Paper orientation – Preprinted letterhead design is placed The top edge of the sheet with the logo Standard 550-sheet tray faceup. is placed at the left side of the tray. – Optional 550-sheet tray –...
Page 81: Tips On Using Labels
Note: Paper labels are supported. Other media such as vinyl may show print quality defects in some environments, and prolonged vinyl label usage may reduce fuser life. For detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide available on the Lexmark Web site at http://support.lexmark.com. When printing on labels: •...
Page 82: Printing Confidential And Other Held Jobs
• Before loading transparencies, flex the stack to prevent sheets from sticking together. • We recommend Lexmark transparencies. For ordering information, see the Lexmark Web site at www.lexmark.com. Printing confidential and other held jobs Storing print jobs in the printer You can set the printer to store print jobs in the printer memory until you start the print job from the printer control panel.
Page 83: Supported Flash Drives And File Types
From the home screen: • For confidential print jobs, navigate to: Held jobs > your user name > Confidential Jobs > your PIN > your print job name > number of copies > Print • For other print jobs, navigate to: Held jobs >...
Page 84: Printing From A Flash Drive
Printing from a flash drive Notes: • Before printing an encrypted PDF file, enter the file password from the printer control panel. • You cannot print files for which you do not have printing permissions. Insert a flash drive into the USB port. Notes: •...
Page 85: Printing Information Pages
Notes: • Do not remove the flash drive from the USB port until the document has finished printing. • If you leave the flash drive in the printer after leaving the initial USB menu screen, then you can still print files from the flash drive as held jobs.
Page 86: Canceling A Print Job From The Computer
Canceling a print job from the computer For Windows users Open the printers folder: Click , or click Start and then click Run. In the Start Search or Run box, type control printers. Press Enter, or click OK. Double-click the printer icon. Select the print job you want to cancel.
Page 87: Supported Finishing Features
Adjust the toner darkness setting. Click Submit. Supported finishing features The printer supports the following finishing features: • Stacker • StapleSmart finisher • Two-, Three-, or Four-hole punch • 5-Bin mailbox Standard bin Finisher bin Standard bin • The paper capacity is 500 sheets. •...
Page 88 • Envelopes are routed here. Finisher bin • The paper capacity is 500 sheets. • Envelopes, A5, A6 and Statement paper are not supported in this bin. Finishing features Size Two-hole punch Three- or four-hole 5-bin Mailbox StapleSmart Finisher punch Executive Folio JIS B5...
Page 89: Understanding Printer Menus
Understanding printer menus Menus list A number of menus are available to make it easy for you to change printer settings. This diagram shows the items available under each menu. Supplies Paper Menu Reports Settings Cyan Cartridge Default Source Menu Settings Page General Settings Magenta Cartridge Paper Size/Type...
Page 90: Supplies Menu
Supplies menu Menu item Description Cyan Cartridge Shows the status of the cyan print cartridge Nearly Low Very Low Critically Low Invalid Missing or Defective Unsupported Magenta Cartridge Shows the status of the magenta print cartridge Nearly Low Very Low Critically Low Invalid Missing or Defective...
Page 91: Paper Menu
Menu item Description Fuser Shows the status of the fuser Early Warning Replace Missing Transfer module Shows the status of the transfer module Early Warning Replace Missing Staple Cartridge Shows the status of the staple cartridge Early Warning Replace Missing Hole Punch Box Shows the status of the hole punch box Near Full...
Page 92 Paper Size/Type menu Menu item Description Tray [x] Size Specifies the paper size loaded in each tray Letter Notes: Legal • Letter is the US factory default setting. A4 is the international factory Executive default setting. Oficio (México) • For trays with automatic size sensing, only the size detected by the Folio hardware appears.
Page 93 Menu item Description MP Feeder Size Specifies the paper size loaded in the multipurpose feeder Letter Notes: Legal • Letter is the US factory default setting. A4 is the international factory Executive default setting. Oficio (México) • From the Paper menu, Configure MP Feeder must be set to Cassette for Folio MP Feeder to appear as a menu item.
Page 94 Menu item Description Manual Paper Size Specifies the size of the paper being manually loaded Letter Note: Letter is the US factory default setting. A4 is the international factory Legal default setting. Executive Oficio (México) Folio Statement Universal JIS B5 Manual Paper Type Specifies the type of paper being manually loaded Plain Paper...
Page 95: Configure Mp Menu
Configure MP menu Menu item Description Configure MP Determines when the printer selects paper from the multipurpose feeder Cassette Notes: Manual • Cassette is the factory default setting. Cassette configures the First multipurpose feeder as the automatic paper source. • Manual sets the multipurpose feeder only for manual feed print jobs.
Page 96 Menu item Description Glossy Texture Specifies the relative texture of the glossy paper loaded Normal Note: Normal is the factory default setting. Rough Smooth Heavy Glossy Texture Specifies the relative texture of the glossy paper loaded Normal Note: Normal is the factory default setting. Rough Smooth Labels Texture...
Page 97: Paper Weight Menu
Menu item Description Heavy Texture Specifies the relative texture of the paper loaded Normal Note: Normal is the factory default setting. Rough Smooth Rough/Cotton Texture Specifies the relative texture of the cotton paper loaded Rough Note: Rough is the factory default setting. Custom [x] Texture Specifies the relative texture of the custom paper loaded Normal...
Page 98 Menu item Description Vinyl Labels Weight Specifies the relative weight of vinyl labels loaded Normal Note: Normal is the factory default setting. Heavy Light Bond Weight Specifies the relative weight of the bond paper loaded Normal Note: Normal is the factory default setting. Heavy Light Envelope Weight...
Page 99: Paper Loading Menu
Paper Loading menu Menu item Description Card Stock Loading Determines whether 2-sided printing occurs for all print jobs that specify Card Stock as the paper type Duplex Note: Off is the factory default setting. Recycled Loading Determines whether 2-sided printing occurs for all print jobs that specify Recycled as the paper type Duplex Note: Off is the factory default setting.
Page 100: Custom Types Menu
Menu item Description Heavy Loading Determines whether 2-sided printing occurs for all print jobs that specify Heavy as the paper type Duplex Note: Off is the factory default setting. Rough/Cotton Loading Determines whether 2-sided printing occurs for all print jobs that specify Rough or Cotton as the paper type Duplex Note: Off is the factory default setting.
Page 101: Custom Names Menu
Custom Names menu Menu item Definition Custom Name [x] Specify a custom name for a paper type. This name replaces the Custom Type [x] name in the printer menus. [none] Custom Bin Names menu Menu Item Description Standard Bin Specifies a custom name for the Standard Bin Bin [x] Specifies a custom name for Bin [x] Universal Setup menu...
Page 102: Bin Setup Menu
Bin Setup menu Menu Item Description Output Bin Specifies the default output bin Standard Bin Note: Standard Bin is the factory default setting. Bin [x] Configure Bins Specifies configuration options for output bins Mailbox Notes: Link • Mailbox is the factory default setting. This setting Mail Overflow treats each bin as a separate mailbox.
Page 103: Reports Menu
Reports menu Reports menu Menu item Description Menu Settings Page Prints a report containing information about the paper loaded into trays, installed memory, total page count, alarms, timeouts, printer control panel language, TCP/IP address, status of supplies, status of the network connection, and other information Device Statistics Prints a report containing printer statistics such as supply information and...
Page 104: Network/Ports Menu
Network/Ports menu Active NIC menu Menu item Description Active NIC Notes: Auto • Auto is the factory default setting. [list of available network cards] • This menu item appears only if an optional network card is installed. Standard Network or Network [x] menus Note: Only active ports appear in this menu;...
Page 105: Job Buffering
Menu item Description Network Buffer Sets the size of the network input buffer Auto Notes: 3KB to [maximum size allowed] • Auto is the factory default setting. • The value can be changed in 1-KB increments. • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to On or Off.
Page 106: Network Reports Menu
Network Reports menu This menu is available from the Network/Ports menu: Network/Ports > Standard Network or Network [x] > Standard Network Setup or Network [x] Setup > Reports or Network Reports Menu item Description Print Setup Page Prints a report containing information about the network printer settings, such as the TCP/IP address Network Card menu This menu is available from the Network/Ports menu:...
Page 107 Menu item Description Activate Activates TCP/IP Note: On is the factory default setting. Set Hostname Lets you set the current TCP/IP hostname Note: This can be changed only from the Embedded Web Server. IP Address Lets you view or change the current TCP/IP address Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off.
Page 108: Ipv6 Menu
IPv6 menu Note: This menu is available only in network models or in printers attached to print servers. This menu is available from the Network/Ports menu: Network/Ports > Standard Network or Network [x] > Standard Network Setup or Network [x] Setup > IPv6 Menu item Description Enable IPv6...
Page 109: Network Mode
Menu item Description Network Mode Specifies the network mode Ad hoc Notes: Infrastructure • Ad hoc is the factory default setting. This configures wireless connection directly between the printer and a computer. • Infrastructure lets the printer access a network using an access point. Compatibility Specifies the wireless standard for the wireless network 802.11b/g/n...
Page 110: Standard Usb Menu
Standard USB menu Menu item Description PCL SmartSwitch Sets the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language Notes: • On is the factory default setting. •...
Page 111 Menu item Description Job Buffering Temporarily stores print jobs on the printer hard disk before printing Notes: • Off is the factory default setting. Auto • On buffers jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port.
Page 112 Menu item Description NPA Mode Sets the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Auto Notes: • Auto is the factory default setting. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart.
Page 113: Honor Init
Menu item Description Honor Init Determines if the printer honors printer hardware initialization requests from the computer Notes: • Off is the factory default setting. • The computer requests initialization by activating the Init signal from the parallel port. Many personal computers activate the Init signal each time the computer is turned on.
Page 114 Menu item Description PS SmartSwitch Sets the printer to automatically switch to PS emulation when a print job received through a serial port requires it, regardless of the default printer language Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data.
Page 115 Menu item Description Protocol Selects the hardware and software handshaking settings for the serial port Notes: DTR/DSR • DTR is the factory default setting. XON/XOFF • DTR/DSR is a hardware handshaking setting. XON/XOFF/DTR • XON/XOFF is a software handshaking setting. XONXOFF/DTRDSR •...
Page 116: Smtp Setup Menu
SMTP Setup menu Menu item Description Primary SMTP Gateway Specifies SMTP server gateway and port information Primary SMTP Gateway Port Note: 25 is the default SMTP gateway port. Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout Specifies the amount of time in seconds before the server stops trying to send an e-mail 5–30 Note: 30 seconds is the factory default setting.
Page 117: Security Menu
Security menu Miscellaneous Security Settings menu Menu item Description Login Restriction Limits the number and time frames of failed login attempts from the printer control panel before all users are locked out Login failures 1–10 Notes: Failure time frame • “Login failures”...
Page 118: Disk Wiping Menu
Disk Wiping menu Disk Wiping erases only print job data on the printer hard disk that are not currently in use by the file system. All permanent data on the printer hard disk are preserved, such as downloaded fonts, macros, and held jobs. Note: This menu item appears only if a formatted, non-defective printer hard disk is installed.
Page 119: Security Audit Log Menu
Menu item Description Scheduled Method Both manual and scheduled wiping allow the file system to reuse marked disk space without having to wipe it first. Single pass Multiple pass Notes: • “Single pass” is the factory default setting. • Highly confidential information should be wiped using only the Multiple Pass method .
Page 120: Settings Menu
Menu item Description Time Zone Note: GMT is the factory default setting. [list of time zones] Automatically observe DST Note: On is the factory default setting. This uses the applicable Daylight Saving Time associated with the Time Zone setting. Enable NTP Enables Network Time Protocol, which synchronizes the clocks of devices on a network Notes:...
Page 121: Quiet Mode
Menu item Description Eco-Mode Minimizes the use of energy, paper, or specialty media Notes: Energy • Off is the factory default setting. Off resets the printer to its Energy/Paper factory default settings. Paper • Energy minimizes the power used by the printer. Performance may be affected, but print quality is not.
Page 122 Menu item Description Keyboard Specifies the language for the printer control panel keyboard Keyboard Type Notes: English • Keyboard Type specifies the language for the printer Francais control panel keyboard. Francais Canadien • Custom Key [x] allows the user to assign a value to a custom Deutsch key setting.
Page 123 Menu item Description Displayed Information Specifies what is displayed on the upper left and right corners of the home screen Left side IP Address Notes: Hostname • IP Address is the factory default setting for Left side. Contact Name • Date/Time is the factory default setting for Right side.
Page 124 Menu item Description Displayed Information Defines a custom message or notification for Black, Cyan, and Magenta Toner when a warning or error is encountered. Black Toner When to display Notes: Do not display • “Do not display” is the factory default setting for When to Display display.
Page 125 Menu item Description Displayed Information Defines a custom message or notification for Yellow Toner, Waste Toner Bottle, and Fuser when a warning or error is Yellow Toner encountered. When to display Do not display Notes: Display • “Do not display” is the factory default setting for When to Message to Display display.
Page 126 Menu item Description Displayed Information Defines a custom message or notification for Transfer Module, Paper Jam, and Load Paper when a warning or error is Transfer Module encountered. When to display Do not display Notes: Display • “Do not display” is the factory default setting for When to Message to Display display.
Page 127: Date Format
Menu item Description Displayed Information Defines a custom message or notification for Service Errors when a warning or error is encountered. Service Errors Display Notes: • “Do not display” is the factory default setting for When to display. Message to Display •...
Page 128 Menu item Description Output Lighting Sets the amount of light from the optional output bin Normal/Standby Mode Notes: • Dim is the factory default setting for Normal/Standby Mode if Eco-Mode is set to Energy or Energy/Paper. Bright • Bright is the factory default setting for Normal/Standby Sleep Mode Mode if Eco-Mode is set to Off or Paper.
Page 129 Menu item Description Alarms Sets an alarm to sound when the printer requires operator intervention Alarm Control Single Notes: Continuous • Single is the factory default setting for Alarm Control and Cartridge Alarm. Single sounds three quick beeps. Cartridge Alarm •...
Page 130 Menu item Description Timeouts Sets the amount of time (in seconds) the printer waits to receive an end-of-job message before canceling the remainder of the Print Timeout print job Disabled 1–255 Notes: • 90 seconds is the factory default setting. •...
Page 131: Factory Defaults
Menu item Description Press Sleep Button Determines how the printer responds when pressing the Sleep button when the printer is idle Sleep Hibernate Notes: Do Nothing • Sleep is the factory default setting. • Sleep or Hibernate sets the printer to operate at a lower power configuration.
Page 132 Menu item Description Paper Source Sets a default paper source for all print jobs Tray [x] Note: Tray 1 (standard tray) is the factory default setting. MP Feeder Manual Paper Manuel Envelope Color Generates color outputs Color Note: Color is the factory default setting. Black Only Collate Stacks the pages of a print job in sequence when printing multiple copies...
Page 133: Separator Sheets
Menu item Description Paper Saver Specifies that multiple-page images be printed on one side of a paper Notes: 2-Up • Off is the factory default setting. 3-Up • The number selected is the number of page images that will print per side. 4-Up 6-Up 9-Up...
Page 134: Setup Menu
Setup menu Menu item Description Printer Language Sets the default printer language PS Emulation Notes: PCL Emulation • PS Emulation is the factory default setting. PostScript emulation uses a PS interpreter for processing print jobs. • PCL Emulation uses a PCL interpreter for processing print jobs.
Page 135: Job Accounting Menu
Menu item Description Download Target Sets the storage location for downloads Notes: Flash • RAM is the factory default setting. Storing downloads in RAM Disk is temporary. • Storing downloads in flash memory or on a printer hard disk places them in permanent storage. Downloads remain in flash memory or on the printer hard disk even when the printer is turned off.
Page 136 Menu item Description Log Action at End of Determines how the printer responds when the frequency threshold expires Frequency Note: None is the factory default setting. None E-mail Current Log E-mail & Delete Current Log Post Current Log Post & Delete Current Log Disk Near Full Level Specifies the maximum size of the log file before the printer executes the Disk Near Full Action...
Page 137: Finishing Menu
Finishing menu Menu item Description Sides (Duplex) Specifies whether duplex (2-sided) printing is set as the default for all print jobs 1 sided Notes: 2 sided • 1 sided is the factory default setting. • You can set 2-sided printing from the software program. For Windows users, click File >...
Page 138 Menu item Description Paper Saver Specifies that multiple-page images be printed on one side of a paper Notes: 2-Up • Off is the factory default setting. 3-Up • The number selected is the number of page images that will print per side. 4-Up 6-Up 9-Up...
Page 139: Quality Menu
Quality menu Menu item Description Print Mode Specifies whether images are printed in monochrome grayscale or in color Color Notes: Black Only • Color is the factory default setting. • The printer driver is capable of overriding this setting. Color Correction Adjusts the color output on the printed page Auto Notes:...
Page 140 Menu item Description RGB Brightness Adjusts brightness in color outputs -6 to 6 Notes: • 0 is the factory default setting. • This does not affect files where CMYK color specifications are used. RGB Contrast Adjusts contrast in color outputs 0–5 Notes: •...
Page 141 Menu item Description Manual Color Customizes the RGB color conversions RGB Image Notes: sRGB Display • sRGB Display is the factory default setting for RGB Image. This applies a color Display—True Black conversion table to an output that matches the colors displayed on a computer sRGB Vivid monitor.
Page 142: Utilities Menu
Utilities menu Menu item Description Remove Held Jobs Removes confidential and held jobs from the printer hard disk Confidential Notes: Held • Selecting a setting affects only print jobs that are resident in the printer. Not Restored Bookmarks, print jobs on flash drives, and other types of held jobs are not affected.
Page 143: Pdf Menu
PDF menu Menu item Description Scale to Fit Scales page content to fit the selected paper size Note: No is the factory default setting. Annotations Prints annotations in a PDF Do Not Print Note: Do Not Print is the factory default setting. Print PostScript menu Menu item...
Page 144: Pcl Emul Menu
PCL Emul menu Menu item Description Font Source Specifies the set of fonts used by the Font Name menu item Resident Notes: Disk • Resident is the factory default setting. It shows the factory default set of Download fonts downloaded in RAM. Flash •...
Page 145 Menu item Description PCL Emulation Settings Specifies the number of lines that print on each page Lines per Page Notes: 1–255 • 60 is the US factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings.
Page 146 Menu item Description Tray Renumber Displays the factory default setting assigned to each tray, drawer, or feeder View Factory Defaults MPF Default = 8 T1 Default = 1 T2 Default = 4 T3 Default = 5 T4 Default = 20 T5 Default = 21 Env Default = 6 MPaper Default = 2...
Page 147: Html Menu
HTML menu Menu Item Description Font Name Joanna MT Sets the default font for HTML documents Albertus MT Letter Gothic Note: The Times font is used in HTML documents that do not Antique Olive Lubalin Graph specify a font. Apple Chancery Marigold Arial MT MonaLisa Recut...
Page 148: Image Menu
Menu item Description Margin Size Sets the page margin for HTML documents 8–255 mm Notes: • 19 mm is the factory default setting. • Margin size can be increased in 1-mm increments. Backgrounds Specifies whether to print backgrounds on HTML documents Print Note: Print is the factory default setting.
Page 149 English, French, German, and Spanish translations are stored in the printer. Other translations are available on the Lexmark Web site at www.lexmark.com. Menu item Description Print All Guides Prints all the guides Color Quality Provides information about adjusting and customizing color printing...
Page 150: Securing The Printer Hard Disk And Other Installed Memory
Securing the printer hard disk and other installed memory Statement of Volatility Your printer contains various types of memory that are capable of storing device and network settings, information from embedded solutions, and user data. The types of memory—along with the types of data stored by each—are described below.
Page 151: Erasing Volatile Memory
Erasing volatile memory The volatile memory (RAM) installed on your printer requires a power source to retain information. To erase the buffered data, simply power down the device. Erasing non-volatile memory There are several methods available for erasing data stored in non-volatile memory, depending on the type of memory device installed, and the type of data stored by that device.
Page 152 Notes: • Scheduled Disk Wiping will not be displayed until after Manual mode has been selected and submitted. • If you do not wish to schedule disk wiping, you can skip steps 5 and 6. Use the Time and Day(s) options to designate when disk wiping should occur, and then click Add. Repeat as needed to schedule additional times for disk wiping.
Page 153: Configuring Printer Hard Disk Encryption
Configuring printer hard disk encryption Note: Not all printers have a hard disk installed. Enabling hard disk encryption helps prevent the loss of sensitive data in the event your printer or its hard disk is stolen. Turn the printer off. Hold down while turning the printer on.
Page 154: Maintaining The Printer
Maintaining the printer Periodically, certain tasks are required to maintain optimum print quality. Cleaning the exterior of the printer Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding.
Page 155: Storing Supplies
Locate the four printhead lenses. Clean the lenses using compressed air. Warning—Potential Damage: Do not touch the printhead lenses. Reinstall the print cartridges. Close the front door. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
Page 156: Checking The Status Of Supplies
To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, visit the Lexmark Web Site at www.lexmark.com or contact the place where you purchased the printer.
Page 157: Ordering A Fuser Or A Transfer Module
Recommended print cartridge and part number Part name Lexmark Return Program Cartridge Regular cartridge Cyan Print Cartridge C792A1CG C792A2CG Cyan Extra High Yield Print Cartridge C792X1CG C792X2CG Magenta Print Cartridge C792A1MG C792A2MG Magenta Extra High Yield Print Cartridge C792X1MG C792X2MG...
Page 158: Ordering A Cleaning Kit
Ordering a cleaning kit Use the wet and dry wipes from the cleaning kit to clean the touch screen. Part name Part number Cleaning kit (wet and dry wipes) 40X0392 Replacing supplies Replacing a print cartridge Open the front door. Lift the green handle and pull the print cartridge.
Page 159 Place the old cartridge in the replacement cartridge shipping box, and then attach the return label to the box for shipping. Unpack a new print cartridge. Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
Page 160 Shake the new cartridge front-to-back and side-to-side to evenly distribute the toner. Remove the red packing strip from the new cartridge. Insert the new cartridge into the printer, and then push the green handle back in place. Note: Make sure the cartridge is fully pushed in. Maintaining the printer...
Page 161: Replacing The Waste Toner Bottle
Close the front door. Replacing the waste toner bottle Replace the waste toner bottle when 82.xx Replace waste toner bottle appears. The printer will not continue printing until the waste toner bottle is replaced. Remove the replacement waste toner bottle from its shipping box, and then unpack it. Open the printer front door, and then open tray 1.
Page 162: Moving The Printer
Place the bag into the shipping box you removed the replacement part from. Peel the recycling label off, and place it on the shipping box. Insert the new waste toner bottle into the printer. Close tray 1, and then close the front door. Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more...
Page 163: Moving The Printer To Another Location
• Turn the printer off using the power switch, and then unplug the power cord from the wall outlet. • Disconnect all cords and cables from the printer before moving it. • Lift the printer off of the optional drawer and set it aside instead of trying to lift the drawer and printer at the same time.
Page 164: Administrative Support
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD and the Embedded Web Server Administrator's Guide on the Lexmark Web site at http://support.lexmark.com. Using the Embedded Web Server If the printer is installed on a network, then the Embedded Web Server is available for a range of functions including: •...
Page 165: Setting Up E-Mail Alerts
If you do not know the IP address of the printer, you can: • View the IP address on the printer control panel in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or the menu settings pages and locate the IP address in the TCP/IP section. Click Device Status.
Page 166: Restoring Factory Default Settings
Restoring factory default settings If you want to retain a list of the current menu settings for reference, then print a menu settings page before restoring the factory default settings. Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default settings.
Page 167: Clearing Jams
Clearing jams By carefully selecting papers and specialty media and loading it properly, you should be able to avoid most jams. For more information, see “Avoiding jams” on page 167. If jams do occur, follow the steps outlined in this chapter. To resolve the jam messages, you must clear the entire paper path, and touch Continue to clear the message and resume printing.
Page 168 Area Jam numbers What to do 200-239 Open side door, and then remove the jammed paper. Open side door of the specified tray, and then remove the jammed paper. Remove all paper from the multipurpose feeder, and then remove the jammed paper. 400-403, 460-461 Open the Horizontal Transport Unit (HTU) door, and then remove the jammed paper.
Page 169: 200 Paper Jam
200 paper jam Open the side door of the printer. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Firmly grasp the jammed paper, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 170: 202-203 Paper Jams
202–203 paper jams If paper is visible in the standard exit bin, then firmly grasp the paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Paper jam in the fuser Open the side door of the printer. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Page 171: 230 Paper Jam
Close the side door of the printer. From the printer control panel, touch Continue, jam cleared. 230 paper jam Open the side door of the printer. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 172: 231-239 Paper Jams
231–239 paper jams Open the side door of the printer. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Slide the latch to open the duplex cover. Grasp the jammed paper, and then gently pull it out.
Page 173: 250 Paper Jam
Paper jam in the optional trays Open the side door of the specified optional tray. Grasp the jammed paper on each side, and then gently pull it out. Close the side door. From the printer control panel, touch Continue, jam cleared. 250 paper jam Push the paper pick tab, and then remove all paper from the multipurpose feeder.
Page 174: 400-403 And 460-461 Paper Jams
Grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Reload paper into the multipurpose feeder, and then adjust the paper guides. From the printer control panel, touch Continue, jam cleared. 400–403 and 460–461 paper jams Open the paper transport unit door.
Page 175: 431-454, And 456-458 Paper Jams
431–454, and 456–458 paper jams Push the button, and then slide the output finisher or mailbox to the right. Open the finisher or mailbox access door. Grasp the jammed paper, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the finisher or mailbox access door.
Page 176 Lower the latch of the staple cartridge holder, and then pull the staple cartridge holder out of the printer. Use the metal tab to lift the staple guard, and then remove any jammed or loose staples. Clearing jams...
Page 177 Close the staple guard. Press down on the staple guard until it clicks into place. Push the staple cartridge holder firmly back into the stapler unit until the staple cartridge holder clicks into place. Close the stapler door. From the printer control panel, touch Continue, jam cleared. Clearing jams...
Page 178: Troubleshooting
Troubleshooting Checking an unresponsive printer If your printer is not responding, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. •...
Page 179 • Touch Paper changed, continue to continue printing after the correct paper size and type are loaded in the tray, and are correctly specified in the printer control panel Paper menu. • Touch Cancel job to cancel the print job. Change [src] to [custom type name] load [orientation] Incomplete printing of texts and images may be caused by incorrect paper size or type loaded in the paper tray.
Page 180: Close Paper Transport Cover
Change [src] to [size] load [orientation] Incomplete printing of texts and images may be caused by incorrect paper size or type loaded in the paper tray. Try one or more of the following: • Select the paper tray with the correct paper size or type. •...
Page 181: Close Left Side Door
Close left side door Close the left side door of the printer. Close [tray] door Close the specified tray door. Close finisher side door Close the side door of the finisher. Close finisher top cover Close the top cover of the finisher. Close front door Close the front door of the printer.
Page 182: Empty The Hole Punch Box
Empty the hole punch box Empty the hole punch box. For instructions on emptying the hole punch box, from the printer control panel touch More Information. Reinsert the hole punch box into the finisher, and then touch Continue to clear the message. Error reading USB drive.
Page 183 Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. • Cancel the print job. Install Tray [x] Try one or more of the following: • Install the specified tray: Turn the printer off. Unplug the power cord from the wall outlet. Install the specified tray.
Page 184 Load [src] with [type] [size] Try one or more of the following: • Load the specified paper in the tray or feeder. • Touch Paper loaded, continue to clear the message and continue printing. If the printer finds a tray that has the correct paper type and size, it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, it feeds from the default paper source.
Page 185: Load Staples
Load staples Try one or more of the following: • Replace the specified staple cartridge in the finisher. • Touch Continue to clear the message and continue printing. • Touch Cancel job to cancel the print job. Paper changes needed Try one or more of the following: •...
Page 186: Remove Paper From Standard Output Bin
• Remove the specified bins: Turn the printer off. Unplug the power cord from the wall outlet. Remove the specified bins. Contact Customer Support. • Touch Continue to clear the message and print without using the specified bins. Remove paper from standard output bin Remove the stack of paper from the standard exit bin.
Page 187: Some Held Jobs Were Not Restored
Some held jobs were not restored Touch Continue to delete the specified job. Note: Held jobs that are not restored stay on the hard disk and are inaccessible. Supply needed to complete job A supply needed to complete the job is missing. Touch Cancel to clear the message. Unsupported disk An unsupported disk has been inserted.
Page 188: Insufficient Memory To Support Resource Save Feature
35 Insufficient memory to support Resource Save feature Try one or more of the following: • Touch Continue to disable Resource Save and continue printing. • To enable Resource Save after receiving this message, make sure the link buffers are set to Auto, and then exit the menus to activate the link buffer changes.
Page 189: Defective Flash Detected
40 [color] invalid refill, change cartridge Replace the specified cartridge to continue printing. 51 Defective flash detected Try one or more of the following: • Touch Continue to clear the message and continue printing. • Cancel the current print job. 52 Not enough free space in flash memory for resources Try one or more of the following: •...
Page 190: Standard Usb Port Disabled
54 Network [x] software error Try one or more of the following: • Touch Continue to continue printing. • Turn the printer off, wait for about 10 seconds, and then turn the printer back on. • Upgrade (flash) the network firmware in the printer. 55 Unsupported option in slot [x] Turn the printer off.
Page 191: Input Config Error
56 USB port [x] disabled Try one or more of the following: • Touch Continue to clear the message. The printer discards any data received through the USB port. • Make sure the USB Buffer menu is not set to Disabled. 57 Configuration change, some held jobs were not restored Something has changed in the printer to invalidate the held jobs.
Page 192: Too Many Flash Options Installed
58 Too many flash options installed Turn the printer off. Unplug the power cord from the wall outlet. Remove the excess flash memory. Connect the power cord to a properly grounded outlet. Turn the printer back on. 58 Too many trays attached Turn the printer off.
Page 193: Xx Fuser Life Warning
80.xx Fuser life warning • Order a replacement fuser immediately. When print quality is reduced, install the new fuser, following the instruction sheet that came with the replacement part. • Touch Continue to clear the message and continue printing. 80.xx Replace fuser Replace the fuser using the instruction sheet that came with the replacement part.
Page 194 1565 Emulation error, load emulation option The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware card. To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com. Troubleshooting...
Page 195: Solving Printing Problems
Solving printing problems Multiple-language PDF files do not print The PDF files may contain unavailable fonts. Open the document you want to print in Adobe Acrobat. Click the printer icon > Advanced > Print as image > OK > OK. Printer control panel display is blank or displays only diamonds The printer self test failed.
Page 196: Confidential And Other Held Jobs Do Not Print
The printer software is available on the Lexmark Web site at http://support.lexmark.com. USB, AKE SURE YOU ARE USING A RECOMMENDED SERIAL THERNET CABLE For more information, visit the Lexmark Web site at http://support.lexmark.com. AKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server to make sure they are secure.
Page 197: Job Prints From The Wrong Tray Or On The Wrong Paper
Job prints from the wrong tray or on the wrong paper HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Type setting. Before sending the job to print, specify the correct type setting: •...
Page 198: Unexpected Page Breaks
AKE SURE THE PRINTER HAS ENOUGH MEMORY Add printer memory or an optional hard disk. Unexpected page breaks NCREASE THE RINT IMEOUT VALUE From the home screen, navigate to: > Settings > General Settings > Timeouts > Print Timeout Increase the Print Timeout value, and then touch Solving option problems Option does not operate correctly or quits after it is installed These are possible solutions.
Page 199: Paper Tray Problems
If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that came with the paper tray, or go to http://support.lexmark.com to view the paper tray instruction sheet. 2,000-sheet drawer problems HECK THE DRAWER CONNECTION Make sure the 2,000-sheet drawer is properly connected to the printer.
Page 200: Cannot Detect Flash Memory Card
Cannot detect flash memory card Make sure the flash memory card is securely connected to the printer system board. Cannot detect printer hard disk Make sure the printer hard disk is securely connected to the printer system board. Internal Solutions Port does not operate correctly Try one or more of the following: (ISP) HECK THE...
Page 201: Solving Paper Feed Problems
HECK THE CABLE Make sure you are using the correct cable and that it is securely connected. Solving paper feed problems Paper frequently jams These are possible solutions. Try one or more of the following: HECK THE PAPER Use recommended paper and specialty media. For more information, see the chapter about paper and specialty media guidelines.
Page 202: Solving Print Quality Problems
Solving print quality problems If the solutions here do not correct the problem, contact customer support. You may have a printer part that requires adjustment or replacement. Isolating print quality problems Print the print quality test pages to help isolate print quality problems. Turn the printer off.
Page 203: Characters Have Jagged Or Uneven Edges
If the problem continues, the printer may need to be serviced. For more information, contact customer support. Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software program.
Page 204: Clipped Images
On the printed alignment pages, find the straightest of the 20 lines beside the letter A. From the printer control panel, touch the arrows to select that number. Repeat steps 7 and 8 to align sets B through L. Touch Back > Exit Config Menu. Note: If necessary, adjust the color alignment again.
Page 205: Gray Background On Prints
AKE SURE THE PRINT CARTRIDGE IS NOT LOW ON TONER When 88.xx [color] cartridge low appears, make sure that toner is distributed evenly among all four print cartridges or whichever color has the shadow images. Remove the print cartridge. Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
Page 206: Paper Curl
HECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Size setting. Before sending the job to print, specify the correct size setting: •...
Page 207: Print Irregularities
Print irregularities Try one or more of the following: OAD PAPER FROM A FRESH PACKAGE The paper may have absorbed moisture due to high humidity. Store paper in its original wrapper until you use it. HECK THE PAPER TYPE AND WEIGHT SETTINGS Make sure the paper type and weight settings match the paper loaded in the tray or feeder: From the printer control panel Paper menu, check the Paper Type and Paper Weight settings.
Page 208: Print Is Too Dark
Print is too dark Try one or more of the following: OAD PAPER FROM A FRESH PACKAGE The paper may have absorbed moisture due to high humidity. Store paper in its original wrapper until you use it. VOID TEXTURED PAPER WITH ROUGH FINISHES HECK THE APER YPE SETTING...
Page 209: Repeating Defects Appear On Prints
HECK THE APER YPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray or feeder: • From the printer control panel Paper menu, check the Paper Type setting. • For Windows users, check this setting from Print Properties. •...
Page 210: Skewed Print
EPLACE THE FUSER Replace the fuser if print defects occur in the following instances: • in every 95.0 mm (3.74 in.) of the page • in every 146.7 mm (5.78 in.) of the page Skewed print These are possible solutions. Try one or more of the following: HECK THE PAPER GUIDES Move the length and width guides in the tray to the correct positions for the paper size loaded.
Page 211: Black Or White Streaks Appear On Transparencies Or Paper
Black or white streaks appear on transparencies or paper Try one or more of the following: NSURE THAT THE FILL PATTERN IS CORRECT If the fill pattern is incorrect, choose a different fill pattern from your software program. HECK THE PAPER TYPE •...
Page 212: Toner Rubs Off
ELECT ANOTHER TRAY OR FEEDER • From the printer control panel Paper Menu, select Default Source. • For Windows users, select the paper source from Print Properties. • For Macintosh users, select the paper source from the Print dialog and pop-up menus. AKE SURE THERE IS NO WORN DEFECTIVE OR EMPTY PRINT CARTRIDGE...
Page 213: Transparency Print Quality Is Poor
HECK THE PAPER TYPE AND WEIGHT SETTINGS Make sure the paper type and weight settings match the paper loaded in the tray or feeder: From the printer control panel Paper menu, check the Paper Type and Paper Weight settings. Change the Paper Weight setting from Normal to Heavy.
Page 214: Solving Color Quality Problems
AKE SURE THERE IS NO DEFECTIVE OR WORN PRINT CARTRIDGE Replace the worn or defective print cartridge. Solving color quality problems This section helps answer some basic color-related questions and describes how some of the features provided in the Quality Menu can be used to solve typical color problems. FAQ about color printing What is RGB color? Red, green, and blue light can be added together in various amounts to produce a large range of colors observed...
Page 215 The printed page appears tinted. Can I slightly adjust the color? Sometimes you may consider printed pages to appear tinted (for example, everything printed seems to be too red). This can be caused by environmental conditions, paper type, lighting conditions, or user preference. In these instances, adjusting the Color Balance setting may create more preferable color.
Page 216 The Color Samples menu item can provide useful information in helping solve this particular type of color-matching problem. The nine Color Samples values correspond to color conversion tables in the printer. Selecting any of the Color Samples values generates a multiple-page printout consisting of hundreds of colored boxes. Either a CMYK or RGB combination is located on each box, depending on the table selected.
Page 217: Embedded Web Server Does Not Open
You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call (1-800-539-6275). For other countries/regions, visit the Lexmark Web site at www.lexmark.com.
Page 218: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 219: United States Government Rights
Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. MarkTrack, PrintCryption, and StapleSmart are trademarks of Lexmark International, Inc.
Page 220: Information Statement
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 221: Noise Emission Levels
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
Page 222: Temperature Information
Temperature information Ambient temperature 15.6 to 32.2° C (60 to 90° F) Shipping and storage temperature -40° to 40° C (104° F) Laser notice This product contains a Class I (1) laser producing invisible laser radiation. The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.
Page 223: Sleep Mode
The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
Page 224: Regulatory Notices For Wireless Products
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 225: Notice To Users In The European Union
Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 226 Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
Page 227: Statement Of Limited Warranty
—Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 228: Extent Of Limited Warranty
You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location. When warranty service involves the exchange of a product or part, the item replaced becomes the property of the Remarketer or Lexmark.
Page 229 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 230 Lexmark that cannot be excluded or modified. If any such provisions apply, then to the extent Lexmark is able, Lexmark hereby limits its liability for breach of those provisions to one of the following: providing you a replacement copy of the Software Program or reimbursement of the price paid for the Software Program.
Page 231 Software Program and requested by you. Lexmark agrees not to use this information in a form that personally identifies you except to the extent necessary to provide such services.
Page 232 License Agreement, any other written agreement signed by you and Lexmark relating to your Use of the Software Program). To the extent any Lexmark policies or programs for support services conflict with the terms of this License Agreement, the terms of this License Agreement shall control.
Page 233: Index
Index Numerics 54 Standard network software Active NIC menu 104 error 189 adding bookmarks 1565 Emulation error, load 55 Unsupported option in slot using the Embedded Web emulation option 194 [x] 190 Server 55 2,000-sheet high-capacity feeder 550-sheet tray using the printer control installing 35 installing 35 panel 55...
Page 234 card stock Close [tray] door 181 display, printer control panel 12 loading in multipurpose Close finisher side door 181 adjusting brightness 60 feeder 68 Close finisher top cover 181 disposing of printer hard disk 150 tips 81 Close front door 181 documents, printing Change [input src] to [custom type Close left side door 181...
Page 235 exporting a configuration installing an Internal Solutions using the Embedded Web Port 25 hard disk Server 56 installing on a wireless network wiping 151 exporting a configuration using the using Windows 40 hard disk memory Embedded Web Server 56 installing options erasing 151 exterior of the printer order of installation 35...
Page 236 troubleshooting 199 Miscellaneous Security Settings menu settings page menu 117 labels, paper printing 37 moving the printer 162, 163 tips 81 menus moving your printer 9 letterhead Active NIC 104 multipurpose feeder loading, 2000-sheet high-capacity AppleTalk 109 loading 68 feeder 66 Bin Setup 102 loading, multipurpose feeder 79 Confidential Print 117...
Page 237 print cartridge multiple-language PDF files do not replacing 158 print 195 paper print cartridges paper curl 206 characteristics 73 ordering 156 paper frequently jams 201 letterhead 74 print irregularities 207 print job takes longer than preprinted forms 74 print job expected 196 recycled 75 canceling, from computer 86...
Page 238 38 Memory full 188 88.xx [Color] cartridge critically Load Manual Feeder with [custom 39 Complex page, some data may low 194 type name] 184 not have printed 188 88.xx [color] cartridge low 194 Load Manual Feeder with 40 [color] invalid refill, change 88.xx [color] cartridge nearly [size] 184 cartridge 189...
Page 239 Server 53 using 57, 75 supplies Security Audit Log menu 119 recycling checking status 156 security lock 12 Lexmark packaging 61 checking, from printer control selecting a location for the Lexmark products 61 panel 156 printer 9 toner cartridges 61...
Page 240 supported paper types and incorrect characters print 197 cannot detect printer hard weights 78 incorrect margins 205 disk 200 system board jammed pages are not internal print server 200 accessing 19 reprinted 201 Internal Solutions Port 200 system board cover job prints from wrong tray 197 memory card 199 attaching 19...
Page 241 waste toner bottle ordering 157 replacing 161 wiping the hard disk 151 wired network setup using Macintosh 44 using Windows 44 Wireless menu 108 wireless network configuration information 39 installation, using Macintosh 42 installation, using Windows 40 wireless network setup in Windows 40 wireless printer setup in Macintosh 42...

Lexmark C790 Series User Manual

Safety Information

Learning about the Printer

Additional Printer Setup

Setting up and Using the Home Screen Applications

Minimizing Your Printer's Environmental Impact

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Understanding Printer Menus

Q

Securing the Printer Hard Disk and Other Installed Memory

Maintaining the Printer

Administrative Support

Clearing Jams

Troubleshooting

Quick Links

Related Manuals for Lexmark C790 Series

Summary of Contents for Lexmark C790 Series