Samsung DCS 400SI User Manual page 69

4.6 SAMPLE UCD REPORT
=======================================================
UCD GROUP 530 : SALES
FROM: SUN 02 Feb 00:00
TO : SUN 02 Feb 02:54
CALL STATISTICS
===============
AVERAGE RING TIME (TIME TO ANSWER).....00:40
NUMBER OF TIMES ALL AGENTS BUSY........00002
AVERAGE TIME IN QUEUE..................00:51
TOTAL CALLS RECEIVED...................00011
LONGEST QUEUE TIME(TODAY)..............02:14
TOTAL CALLS ABANDONED..................00004
AGENT STATISTICS
================
MEMBER AGENT NAME
--------------------------------------------------------
01 210 JOHN
02 211 SAM
03 208 MIKE
04 207 PETER
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UCD GROUP 531 : SUPPORT
FROM: MON 03 Jan 08:30
TO : SUN 02 Jan 02:54
CALL STATISTICS
===============
AVERAGE RING TIME (TIME TO ANSWER).....00:07
NUMBER OF TIMES ALL AGENTS BUSY........00005
AVERAGE TIME IN QUEUE..................01:06
TOTAL CALLS RECEIVED...................00023
LONGEST QUEUE TIME(TODAY)..............01:02
TOTAL CALLS ABANDONED..................00001
AGENT STATISTICS
================
MEMBER AGENT NAME
--------------------------------------------------------
01 223 FRED
02 213 JANE
CALLS AVERAGE
ANSWERED CALL TIME
0002 01:55
0001 02:18
0003 01:22
0001 03:16
CALLS AVERAGE
ANSWERED CALL TIME
0012 02:33
0010 01:04
4.6.1
RING
TIME
00:05
00:06
00:04
00:05
RING
TIME
00:08
00:04
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