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CID/ANI REVIEW LIST
CONTENTS
This feature allows display keyset users to review CID/ANI information for calls
sent to their stations. This list can be from ten to fifty calls in a first in, first out basis.
The list includes calls that you answered and calls that rang your station but that
you did not answer. When reviewing this list, you can press one button to dial the
person back. The system must be using LCR to dial the stored number.
INVESTIGATE
This feature allows selected stations with a special class of service to investigate
any call in progress. If CID/ANI information is available for an incoming call, you will
know to whom this station user is speaking. On outgoing calls, you can see who
was called. After investigating, you may barge-in on the conversation, disconnect
the call or hang up.
ABANDON CALL LIST (100)
The system has a system-wide abandon call list that stores CID/ANI information for
the last 100 calls that rang but were not answered. The list is accessed using the
administrator's passcode. When reviewing this list, you are provided options to
CLEAR the entry or DIAL the number. You can use the NND key to toggle between
the CID name, CID or ANI number and the date and time the call came in. The
system must be using LCR to dial numbers from the abandon call list.
CID/ANI ON SMDR
The Station Message Detail Records report can be set to include CID/ANI name
and CID/ANI number for incoming calls. This format expands the printout to 113
characters. Use a wide carriage printer or an 80 column printer set for condensed
print.
NUMBER TO NAME TRANSLATION (1500)
The system provides a translation table for 1500 entries. When the CID or ANI
number is received, the table is searched. When a match is found, the system will
display the corresponding name. This will allow users in areas that do not support
deluxe Caller ID or only have ANI service to provide names for regular callers.
CALL FORWARDING
This feature allows the user to redirect (forward) incoming calls. The calls can be
redirected to the attendant, a hunt group, voice mail, external number or another
station user. If the destination station is in Do Not Disturb (DND), the calling party
will receive DND/Reorder tone. Calls cannot be forwarded to a door phone.
ALL CALLS
This type of forwarding is not affected by the condition of the station. All calls are
immediately redirected to the designated destination. If desired, the destination
station may redirect the call back to the forwarded station by using the transfer
4.1.5
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