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UCD SUPERVISOR DISPLAYS
CONTENTS
With the optional AA card, when UCD is used, multiple supervisors can view infor-
mation about the UCD groups calls or agents.
CALL SCREEN
This allows the supervisor to view how many calls are in queue, the longest wait
time, how many calls have been received today, what the average time in queue is
and how many calls were abandoned.
AGENT SCREEN
This allows the supervisor to monitor how many agents are logged in, check each
agents status (IN GROUP, OUT OF GROUP, or DND), view each agents total num-
ber of calls, average call length or average ring time.
NOTE: Accessing this screen will also allow a Supervisor to change the status of
each agent (IN GROUP, OUT OF GROUP, or DND).
4.3.5
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