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SAMPLE UCD DISPLAYS
005 calls in
queue now
There are five calls currently waiting to be
answered by the UCD group.
longest wait
time is 02:24
The longest call on hold (waiting to be
answered) was for two minutes, 24 seconds.
This data applies to all calls since the
supervisor data was last cleared. It does not
necessarily represent calls currently in
queue.
124 calls
received today
The UCD group has received 124 calls
today.
average time in
queue is 03:51
The average time on hold (waiting to be
answered) is three minutes and 51 seconds.
06 available
04 logged in
There are six members in the group. Four of
the members are currently logged in.
201: answered
065 calls today
The agent at station 201 has answered 65
calls today.
201: average
call time 04:43
The average call length for station 201 is
four minutes and 43 seconds.
202: Sondra
STATUS: OUT
Station 202 is currently out of the group.
(The display can also show IN GROUP and
DND.)
4.3.8
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